If you ordered MiniRig and want to convert it to ASIC, they will contact you and give you this opportunity when your line in queue for the MiniRig is reached.
I don't quite follow you with this. So you are saying they will contact me and say "hey, we are about to deliver your mini-rig now, and btw do you want to upgrade?
" That doesn't sound right to me. And even so, why are not THEY telling me something like that, but instead leaving me without any answer at all?
Sorry, but that's just very poor customer service.
Yes that's how it is.
TBH I think they have something wrong with their email client, a staff member there called John sent me an email on the 4th, but I never received it and only found out about it today when they contacted me regarding the upgrade.
Also the queue in line for the upgrade won't be pushed back, it will be in accordance with you MiniRig order line (they have 2 separate queues, 1 for new order and 1 for upgrades).
I received a PayPal invoice for a tiny amount to upgrade my MiniRig to 12 SC Singles.
Overall I am happy, you just need to be patient with them.