Whats happening at Poloniex?

[stereotype]

Final update.

Busoni contacted me yesterday, to ask what my ticket number was, so he could understand what happened, as he hadn't read my messages sent to him, here, and he did not know anything about my issue/s at Poloniex. This is the reply, today...... 

"I wish I had a better reason for you, but the delay was just due to someone losing track of your ticket. I'll rearrange some things to try to prevent this happening in the future. It is unacceptable, and you were right to be as pissed as you were."


Cheers for the acknowledgement Busoni.

[1715100509]

1715100509

[1715100509]

1715100509

[ajareselde]

Final update.

Busoni contacted me yesterday, to ask what my ticket number was, so he could understand what happened, as he hadn't read my messages sent to him, here, and he did not know anything about my issue/s at Poloniex. This is the reply, today...... 

"I wish I had a better reason for you, but the delay was just due to someone losing track of your ticket. I'll rearrange some things to try to prevent this happening in the future. It is unacceptable, and you were right to be as pissed as you were."


Cheers for the acknowledgement Busoni.

atleast he was straight forward with the statement, u dont see that often theese days, and the staff can be problematic to say the least.
it doesnt change the fact that it took more than 2 weeks to resolve the issue, talk about a caring customer service..

cheers

[deliciousowl]

Don't be mad at Poloniex.... if it was any other exchange you probably would have never gotten your account back. For example, BTC-e would write you a half-russian message that makes no sense and ignore you for the next 2 years.  When it happened to my friend at a Chinese exchange, they told him "too bad, don't lose your e-mail, it's not our fault and we cannot verify your identity"....

Busoni is a good guy.

[brokenfate]

suck excharger,deposit not landing after over 30 hours

[craslovell]

suck excharger,deposit not landing after over 30 hours

Did you check to see if it has pending confirmations?

[mossmoon]

Poloniex just froze my account for no reason, no warning. Can't trade or withdraw. Support unresponsive for 18 hrs. Zero, nada, not one word. Will update any help would be appreciated.

First email: http://imgur.com/gco1nqi

[martinbrock]

Hi mossmoon,

is there already an update for your problem?

[BayAreaCoins]

Finally, today, i get my coins back. That took 12 days, 5 messages to Busoni here (all un-replied), and 5 emails to Poloniex.    What a horrible burden, i must have been.  

It was fun while it lasted Poloniex, but bye bye.

It took over 10 days to get my account problems straightened out as well.

I found I would get one reply per day that the support agent was working.

The dude I connected with on twitter who finally got Support to look at my stuff was pretty cool though.

I doubt Poloniex is actually from the USA even... https://www.reddit.com/r/Buttcoin/comments/46ch9n/poloniex_the_third_largest_cryptocurrency/

[dextronomous]

Bump,
why the hell is 3 weeks on my coins waiting, so normal, according to polo.

thanks for the time spent doing nothing with my shitty coins. money i meant.

so meaning how long these current 18 days waiting on them will last, as also meaning,
value of my purchase dropped almost to the half of what i paid for them, is it covered.

by polo?

[dextronomous]

just stereotype you here, reading ?

just mailed to mr. busoni. hope i get somekind of same response,
my money back.

[stereotype]

just stereotype you here, reading ?

just mailed to mr. busoni. hope i get somekind of same response,
my money back.

Yeah, not only still reading, but still posting about piss-poor basic customer 'service'  .......  
https://bitcointalk.org/index.php?topic=1587736.msg16821964#msg16821964

If you havnt already tried it, try and troll the Polo trollbox, targeting the mods on there.
I never did obtain a direct line of communication to Tristan, sadly.

[coinits]

just stereotype you here, reading ?

just mailed to mr. busoni. hope i get somekind of same response,
my money back.

Yeah, not only still reading, but still posting about piss-poor basic customer 'service'  .......  
https://bitcointalk.org/index.php?topic=1587736.msg16821964#msg16821964

If you havnt already tried it, try and troll the Polo trollbox, targeting the mods on there.
I never did obtain a direct line of communication to Tristan, sadly.

I did a small trade and sold some SysCoin for BTC today. The trade processed at 0.000055+ btc per Sys when I actually had sold at 0.000088 btc per Sys. I did open a ticket and complained on the Trollbox. Other than telling me to review my transactions and clear my cache they've ignored me.

Well they have lost me as a customer over a few $$. I pulled out the rest of my btc and will wait and see what the support ticket says. People are complaining about the delays from support. Something like this should be looked at immediately. If they are too busy then they are cheapening out on support staff. I will come back and update this if they come good but I doubt anything will happen as the transaction is in the books and they will say that is what I entered. But if they look at the time line they will see the price they say I sold at was way less than what the lowest market position was at the time.

I am not impressed!

[firman84]

my email : firmanfatria84@gmail.com
username : javacrypt84

plz help  i was deposit xem to my poloniex wallet now still not received
this tx hash : http://chain.nem.ninja/#/transfer/b01564ffbf50757609fd8cc7110131fbe9f1e12e020bbdc4c6fb3a391e88ab03
amount transaction : 7968.707383
im input wrong memo (this im copying from GA is wrong )  : 928478
this right memo : bacb3fa44904191f
2017-05-26 16:07:53

i was sent from my local changer vipbitcoin
this a proff : http://prntscr.com/fcf9x8 and from email : http://prntscr.com/fcfb61

support ticket :
https://poloniex.freshdesk.com/support/tickets/179769

plz help sir
is big money for me  im need thats,,

thanks for support

[ahoenk]

losing your log in information is very danger, maybe poloniex can easily recover it, but how if the other person claim your account, i think they are very concerned about it..just do the procedure they gave you..complete it..