Cannot connect to network

[Jeremy West spendbitcoins.com]

Hi there,

I sent a customer of mine (a newbie) bitcoins several days ago and they haven't received them.

I had them send me a screenshot:



which obviously shows they are not connected to the bitcoin network. What could cause this and what can they do about it?

Thanks for the technical support, forums!

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[Deafboy]

I don't think it has anything to do with port forwarding. He's obviously not connected at all. Not even standard 8 connections if you are behind firewall.
Tell him to try

Code:

telnet electrum.bitcoins.sk 8333

or any other known online node and post the output.

[Atheros]

I don't think it has anything to do with port forwarding. He's obviously not connected at all. Not even standard 8 connections if you are behind firewall.
Tell him to try

Code:

telnet electrum.bitcoins.sk 8333

or any other known online node and post the output.

There won't be output. He would need to send a valid version message before the remote host will send anything back.

OP, the user's firewall (probably a corporate firewall) is blocking outbound TCP connections. Request that he get this computer connected to the internet through a less draconian Internet connection. If he cannot, he could move his wallet file home and fire up Bitcoin there.

[stepkrav]

perhaps enabling network proxy settings by mistake?