Title: [SOLVED]-64 day-MtGox extreme delay Post by: ziomik on September 26, 2012, 07:06:31 AM Sorry for my english...
This is what is happening to me with mtgox. It 's more than a month since I expect a deposit of 180 € which, for some reason, do not want to add to my account. In the meantime, I made other payments, unsuccessful, but the 180 euro sent last month not seen. Only automated responses. I'm tired. Someone is experiencing a situation similar to mine? I am attaching all correspondence with them: Code: Tue, 25 Sep 2012 19:02:55 -0700 (PDT) Title: Re: MtGox extreme delay Post by: Stephen Gornick on September 26, 2012, 07:43:22 AM In the meantime, I made other payments, unsuccessful, but the 180 euro sent last month not seen. ziomik, Sep 06 18:20 (JST): I just sent through okpay, 200 € and they arrived within a few tens of minutes. So after the 180 € you sent another OKPay transfer of 200 € and that one when through fine but the previous one still has not cleared? Are there any other issues? Did you give your correct account number on the OKPay transfer? Have you accessed the account using Tor or a public access point? Are you traveling internationally? Does your OKPay.com account match the verification info at Mt. Gox? i.e., is there any reason they might be holding the funds for review? Title: Re: MtGox extreme delay Post by: ziomik on September 26, 2012, 07:51:54 AM None of this.
Before and after the operation that I was not credited, I made a number of payments (4-5, also 500 euro) using: * The same account OKPAY * The same computer with direct line (no proxy / tor) * The same method, nothing different * Account okpay and mtgox verification ok. We consider the possibility of MtGox is expected choice "PAY THROUGH OKPAY." And that's what I always used. What bothers me is that MtGox evasive answers. I can accept a delay of 4-5 days but more than one month is unacceptable and shameful just for the fact that I believe their numbers one as regards the exchange of bitcoin. Title: Re: MtGox extreme delay Post by: Stephen Gornick on September 26, 2012, 09:18:31 AM What bothers me is that MtGox evasive answers. I can accept a delay of 4-5 days but more than one month is unacceptable and shameful just for the fact that I believe their numbers one as regards the exchange of bitcoin. Yes, agreed. If they were waiting on information from an external source, they should be telling you that. If they are waiting for a technical issue to be resolved, they should be telling you that. Have you tried their IRC? Make sure to have your support ticket number handy. - http://webchat.freenode.net/?channels=#mtgox Title: Re: MtGox extreme delay Post by: ziomik on September 26, 2012, 03:54:56 PM it seems that I will have to wait much ...
Even in "irc" assistance does not change.. http://s8.postimage.org/761eju1n9/contact.jpg Title: Re: MtGox extreme delay Post by: ziomik on October 02, 2012, 07:04:19 AM An automatic response is always nice especially in the morning just awakened
Thanks MtGox Code: Gene, Oct 02 15:58 (JST): Title: Re: MtGox extreme delay Post by: ziomik on October 05, 2012, 06:11:40 AM I think they are kidding
What a fucking work I do to see if the transaction was made or not. Pieces of shit go to hell. Today I am going to the police post Code: Your request (#xxxxxx) has been updated. Title: Re: [43 day] MtGox extreme delay Post by: dirtydiego on October 07, 2012, 10:30:21 PM simple solution. Ask for a refund and go with fastcash4bitcoins.com next time
Title: Re: [43 day] MtGox extreme delay Post by: Reckman on October 08, 2012, 12:39:19 AM I don't think this is a MTgox issue. Check with the depositor.
Title: Re: [43 day] MtGox extreme delay Post by: ziomik on October 08, 2012, 04:31:17 PM The depositor have never had problems and twice confirmed the sending and receiving, by mtgox, the amount paid ...
Title: Re: [46 day] MtGox extreme delay Post by: ziomik on October 09, 2012, 05:58:39 AM Coffee, croissant and automatic response. What more could you want?
http://www.afprovidence.org/img/croissant_cafe.jpg http://us.123rf.com/400wm/400/400/fizzgig/fizzgig0904/fizzgig090400012/4743828-vector-cartoon-illustrazione-di-un-robot-con-stupide-schermo-di-un-computer-faccia-conficca-fuori-la.jpg Code: Gene, Oct 09 09:48 (JST): Title: Re: [56 day] MtGox extreme delay Post by: ziomik on October 18, 2012, 06:05:26 AM Gene, Oct 18 09:44 (JST):
Hello xxxx, We apologize for the delay in this progress.We will have this checked and will update you as soon as possible. Thanks, MtGox.com Team ziomik, Oct 17 23:23 (JST): there is news that will solve this issue? Title: Re: [56 day] MtGox extreme delay Post by: ziomik on October 18, 2012, 06:55:06 AM immediately after a few hours
Code: Gene, Oct 18 15:12 (JST): Title: Re: [56 day] MtGox extreme delay Post by: ziomik on October 18, 2012, 07:20:48 AM I can only say that I lost my money.
I lost "only" € .180, after several thousand euro arrived perfectly. I wish you did not have a similar problem, maybe on a payment of thousands of euro. As you can see the tape does not exist and are not interested to give me an answer. Evasive answers even when faced with a client who has paid a lot of money in their accounts. There is no doubt that they are to be avoided. I'm sorry to say this because many of you used mtgox for their activities, but as you can see from my adventure. you still trust them? Do your accounts people. Today for me MtGox is a scam. I wish them a closing activity. Peace & good. Code: Gene, Oct 18 16:12 (JST): Title: Re: [59 day] MtGox extreme delay [For some SCAM. You want groped luck?] Post by: 🏰 TradeFortress 🏰 on October 21, 2012, 09:43:55 PM That really sucks.. Try contacting your bank about it.
Title: Re: [59 day] MtGox extreme delay [For some SCAM. You want groped luck?] Post by: jwzguy on October 21, 2012, 11:31:53 PM WOW. The delay is certainly unacceptable, but getting the same horseshit automated response 50 times in a row would be infuriating.
Title: Re: [59 day] MtGox extreme delay [For some SCAM. You want groped luck?] Post by: Mt.Gox_Alex on October 24, 2012, 07:59:34 AM FIY, Okpay was not sending IPN information to us correctly which delayed many payment since we were not able to check from whom these deposit were sent from and where to credit them. Anyway this has been solved yesterday by Okpay and ziomik had is account normally credited as well now.
Cheers Title: Re: [59 day] MtGox extreme delay [For some SCAM. You want groped luck?] Post by: Stephen Gornick on October 24, 2012, 09:03:57 AM FIY, Okpay was not sending IPN information to us correctly which delayed many payment since we were not able to check from whom these deposit were sent from and where to credit them. Code: Tue, 25 Sep 2012 19:02:55 -0700 (PDT) Wow, 30 days of no sane response to ziomik's inquiries. Anyway this has been solved yesterday by Okpay and ziomik had is account normally credited as well now. And then no hint of an apology to ziomik here or any acknowledgement that this was handled poorly. Explaining the situation with a "there is a technical issue being resolved and this will take more time" response might have been all that was needed. Title: Re: [59 day] MtGox extreme delay [For some SCAM. You want groped luck?] Post by: ziomik on October 24, 2012, 05:06:14 PM Confirm what has been written by mtgox, I was credited what I deposited 60 days ago.
However, I advise you to have more attention to these issues as I waited 2 months to get a sensible answer. I think you should consider hiring more staff that is dedicated to the "customer care". Title: Re: [59 day] MtGox extreme delay [For some SCAM. You want groped luck?] Post by: jwzguy on October 24, 2012, 05:08:09 PM Confirm what has been written by mtgox, I was credited what I deposited 60 days ago. MtGox staff must consider themselves "too big to fail" and therefor "too big to care." Are they your only feasible trading option ziomik?However, I advise you to have more attention to these issues as I waited 2 months to get a sensible answer. I think you should consider hiring more staff that is dedicated to the "customer care". Title: Re: [SOLVED]-64 day-MtGox extreme delay Post by: jojo69 on October 24, 2012, 05:13:29 PM wow GOX
that is weak sauce indeed Title: Re: [59 day] MtGox extreme delay [For some SCAM. You want groped luck?] Post by: ziomik on October 24, 2012, 05:48:49 PM Confirm what has been written by mtgox, I was credited what I deposited 60 days ago. MtGox staff must consider themselves "too big to fail" and therefor "too big to care." Are they your only feasible trading option ziomik?However, I advise you to have more attention to these issues as I waited 2 months to get a sensible answer. I think you should consider hiring more staff that is dedicated to the "customer care". Title: Re: [59 day] MtGox extreme delay [For some SCAM. You want groped luck?] Post by: jwzguy on October 24, 2012, 05:57:14 PM MtGox staff must consider themselves "too big to fail" and therefor "too big to care." Are they your only feasible trading option ziomik? It is not the only source of bitcoin for me and this has caused me much trouble, but that does not mean that I should take the situation lightly. |