[SOLVED]-64 day-MtGox extreme delay

[ziomik]

Sorry for my english...

This is what is happening to me with mtgox.
It 's more than a month since I expect a deposit of 180 € which, for some reason, do not want to add to my account.
In the meantime, I made other payments, unsuccessful, but the 180 euro sent last month not seen. Only automated responses. I'm tired.
Someone is experiencing a situation similar to mine?
I am attaching all correspondence with them:

Code:

Tue, 25 Sep 2012 19:02:55 -0700 (PDT)
Your request (#xxxx) has been updated. 
To review the status of the request and add additional comments, follow the link below:
http://support.mtgox.com/tickets/xxxx
You can also add a comment by replying to this email.


Gene, Sep 26 11:02 (JST):
Hello xxxxx,

We apologize for any inconvenience caused,Unfortunately, we do not have an ETA at the moment. We will continue to check the status of these transferes and notify you as soon as they are processed.

Thanks,

MtGox.com Team


Gene, Sep 18 20:26 (JST):
Hello xxxxx,

Thank you for your email. We continue to check the status and we will keep you updated and we apologize for the inconvenience that this may have caused.

Thanks,

MtGox.com Team


ziomik, Sep 18 19:18 (JST):
Additional information for my problem depositi:

Mt.Gox account number: MxxxxxxX
First/Last Name: xxxxxx xxxxxxx
Bank/Institution Name: xxxxx
Amount/Currency: €.180,00
Transaction ID: xxxxxx
Date/Time the transfer was made: date 08-20-2012 time 5:07 PM


Gene, Sep 18 19:02 (JST):
Hello ,

Thank you for contacting us. Before we may action your request we require the following information:

Mt.Gox account number message as appear on the Add Funds page (E.g. M########X):
First/Last Name:
Bank/Institution Name:
Amount/Currency:
Transaction ID:
Date/Time the transfer was made:

We apologize for any inconvenience this may cause. If you have any further enquiries, please do not hesitate to contact Mt.Gox Support by responding to this email (should the enquiry relate to this ticket).

Thanks,

MtGox.com Team


ziomik, Sep 18 15:05 (JST):
[No content]


Gene, Sep 13 18:15 (JST):
Hello xxxxx,

Unfortunately, we do not have an ETA and we apologize for any inconvenience caused. We will continue to check the status of the transaction and notify you as soon as they are processed.We really appreciate your patience.

Thanks,

MtGox.com Team


ziomik, Sep 13 18:12 (JST):
I can get information on where they got my money. I'm tired of waiting.
it's been more than twenty days!
xxxx xxxxx


Gene, Sep 06 18:33 (JST):
Hello xxxxx,

Sorry for the inconvenience.We will check with our developer and will keep you updated on this.We really appreciate your patience.

Thanks,

MtGox.com Team


ziomik, Sep 06 18:20 (JST):
I just sent through okpay, 200 € and they arrived within a few tens of
minutes.Please check the 180 euro shipped on 20/08/2012, again through
okpay, but not yet credited to my account. I transferred in euro, not to be
stuck in some operation dollars? Please fix this as soon as possible.
xxxx xxxxx


Gene, Sep 03 21:42 (JST):
Hi,

Sorry for the delay and Unfortunately, we do not have an ETA at the moment. We apologize for any inconvenience caused. We will continue to check the status of these transferes and notify you as soon as they are processed.

Thanks,

MtGox.com Team


ziomik, Sep 02 17:02 (JST):
Sorry, you continue to tell me to be patient, but I think I have reached
the limit.I promised to send you a certain amount every month, but do not
want to get back similar surprises in the future. I'll have to notify a
community bitocin of what is happening if you do not see what I get paid
very quickly.I do not understand what he's doing, I do not give a reason.


Gene, Aug 30 18:42 (JST):
Hello xxxxx,

We apologize for the delay and your funds should be processed soon and we will keep you updated as soon as the funds are credited to your account.

Thanks,

MtGox.com Team


ziomik, Aug 30 18:19 (JST):
I do not understand what you're doing. It's been two weeks! This is a serious issue and I respond with automated messages ..


Gene, Aug 30 18:05 (JST):
Hello xxxxx,

We apologize for the delay. We will continue to check the status of these transferes and notify you as soon as they are processed.We will check and keep you updated,we really appreciate your patience.

Thanks,

MtGox.com Team


Gene, Aug 27 16:16 (JST):
Hello xxxxx,

We apologize for the delay. We will continue to check the status of these transferes and notify you as soon as they are processed.We will check and keep you updated,we really appreciate your patience.

Thanks,

MtGox.com Team


ziomik, Aug 27 16:11 (JST):
Gentlemen, it's been a week. I think you need to have more attention when
they come these disadvantages. Users working on your market need to see the
value credited who are in a short time.
A week for a digital transfer is huge. Please use verification.
xxxx xxxxx


Gene, Aug 24 23:05 (JST):
Hello xxxxx,

Thank you for your email. We continue to check the status and we will keep you updated and we apologize for the inconvenience that this may have caused.

Thanks,

MtGox.com Team


ziomik, Aug 24 22:56 (JST):
It's been several days ... I understand your commitment but remember that
time is money! Please I can credit the amount due? Thank you.
xxxx xxxxx


Gene, Aug 23 13:22 (JST):
Hi,

Thank you for the details.We will continue to check the status of the transaction and will keep you updated once processed.We appreciate your patience.

Thanks,

MtGox.com Team


ziomik, Aug 23 02:43 (JST):
Okpay team:

Hello,

Your payment was successfully completed on 20.08.2012. Please refer this
question to MtGox support service for them to credit it.

Best regards,

> Email: xxxxx.xxxxx@gmail.com
> Name: xxxx xxxxx
> Department: Withdrawal
> Subject: Withdrawal
> Message: I sent on 20/08/2012, € .180,00 to my account MtGox but has
> not yet arrived. The transaction is xxxxxx
> Let me know? thanks
> IP: xxx.xxx.xxx.xxx
> Browser: Chrome 19.0

2012/8/22 Gene <notifications-info@mtgox.com>


Gene, Aug 22 19:14 (JST):
Hi,

Thank you for your email and for the details we will have that checked and we will get back to you on the status. Let us know if you have any other questions.

Thanks,

MtGox.com Team


ziomik, Aug 22 18:59 (JST):
I sent on 20/08/2012, € .180,00 via OKPAY to my account MtGox but has not yet arrived. The transaction OKPAY is xxxxxx
Let me know? thanks

[Stephen Gornick]

In the meantime, I made other payments, unsuccessful, but the 180 euro sent last month not seen.

ziomik, Sep 06 18:20 (JST):
I just sent through okpay, 200 € and they arrived within a few tens of minutes.

So after the 180 € you sent another OKPay transfer of 200 € and that one when through fine but the previous one still has not cleared?


Are there any other issues?   Did you give your correct account number on the OKPay transfer?   Have you accessed the account using Tor or a public access point?  Are you traveling internationally?   Does your OKPay.com account match the verification info at Mt. Gox?      i.e., is there any reason they might be holding the funds for review?

[ziomik]

None of this.
Before and after the operation that I was not credited, I made a number of payments (4-5, also 500 euro) using:
* The same account OKPAY
* The same computer with direct line (no proxy / tor)
* The same method, nothing different
* Account okpay and mtgox verification ok.

We consider the possibility of MtGox is expected choice "PAY THROUGH OKPAY." And that's what I always used.

What bothers me is that MtGox evasive answers. I can accept a delay of 4-5 days but more than one month is unacceptable and shameful just for the fact that I believe their numbers one as regards the exchange of bitcoin.

[Stephen Gornick]

What bothers me is that MtGox evasive answers. I can accept a delay of 4-5 days but more than one month is unacceptable and shameful just for the fact that I believe their numbers one as regards the exchange of bitcoin.

Yes, agreed.  If they were waiting on information from an external source, they should be telling you that.  If they are waiting for a technical issue to be resolved, they should be telling you that.


Have you tried their IRC?   Make sure to have your support ticket number handy.

 - http://webchat.freenode.net/?channels=#mtgox

[ziomik]

it seems that I will have to wait much ...
Even in "irc" assistance does not change..

[ziomik]

An automatic response is always nice especially in the morning just awakened
Thanks MtGox

Code:

Gene, Oct 02 15:58 (JST):
Hello xxxx,

We will have this checked with our developer and will keep you updated on this.We apologize for the delay.

Thanks,

MtGox.com Team


ziomik, Oct 02 15:47 (JST):
there is news that will solve this issue?
I am very tired, I'm seriously thinking to appeal to the competent
authorities.
xxxxx xxxxxxxx

[ziomik]

I think they are kidding
What a fucking work I do to see if the transaction was made or not.
Pieces of shit go to hell.
Today I am going to the police post

Code:

Your request (#xxxxxx) has been updated.


Gene, Oct 05 15:02 (JST):
Hello xxxxx,

We apologize for the inconvenience this may have caused.We are working towards to get this solved as soon as possible and trying our level best.


Thanks,

MtGox.com Team

[dirtydiego]

simple solution. Ask for a refund and go with fastcash4bitcoins.com next time

[Reckman]

I don't think this is a MTgox issue. Check with the depositor.

[ziomik]

The depositor have never had problems and twice confirmed the sending and receiving, by mtgox, the amount paid ...

[ziomik]

Coffee, croissant and automatic response. What more could you want?

Code:

Gene, Oct 09 09:48 (JST):
Hello,

Sorry for the delay and inconvenience.We will have this checked with our developer and will keep you updated as soon as possible.

Thanks,

MtGox.com Team


ziomik, Oct 09 02:29 (JST):
there is news that will solve this issue?

[ziomik]

Gene, Oct 18 09:44 (JST):
Hello xxxx,

We apologize for the delay in this progress.We will have this checked and will update you as soon as possible.

Thanks,

MtGox.com Team


ziomik, Oct 17 23:23 (JST):
there is news that will solve this issue?

[ziomik]

immediately after a few hours

Code:

Gene, Oct 18 15:12 (JST):
Hello,

We will have this checked with our developer and we apologize for the delay.We will update you once we get an update from our developer.

Thanks,

MtGox.com Team


ziomik, Oct 18 15:07 (JST):
there is news that will solve this issue?
xxxx xxxxxx

[ziomik]

I can only say that I lost my money.
I lost "only" € .180, after several thousand euro arrived perfectly.
I wish you did not have a similar problem, maybe on a payment of thousands of euro. As you can see the tape does not exist and are not interested to give me an answer. Evasive answers even when faced with a client who has paid a lot of money in their accounts. There is no doubt that they are to be avoided. I'm sorry to say this because many of you used mtgox for their activities, but as you can see from my adventure. you still trust them? Do your accounts people. Today for me MtGox is a scam.
I wish them a closing activity.
Peace & good.

Code:

Gene, Oct 18 16:12 (JST):
Hello,

We apologize and we do understand your frustration.We are waiting for the update from our developer and we will surely update you on the status as soon as possible.

Thanks,

MtGox.com Team


ziomik, Oct 18 16:01 (JST):
Can you give me my money? Months have passed, my god! Are you crazy? I
respond with email pre manufactured? What the fuck is this support? My
money where are they? You went to the bar to drink with them? Is it
possible that you are not able to control the cash receipts that arrive in
your account? But who the fuck I have to do? Cone of stoned? I lost my
patience and I are taking the piss. I demand answers! WHERE ARE FINISHED MY
MONEY! FUCK.

[🏰 TradeFortress 🏰]

That really sucks.. Try contacting your bank about it.

[jwzguy]

WOW. The delay is certainly unacceptable, but getting the same horseshit automated response 50 times in a row would be infuriating.

[Mt.Gox_Alex]

FIY, Okpay was not sending IPN information to us correctly which delayed many payment since we were not able to check from whom these deposit were sent from and where to credit them. Anyway this has been solved yesterday by Okpay and ziomik had is account normally credited as well now.

Cheers

[Stephen Gornick]

FIY, Okpay was not sending IPN information to us correctly which delayed many payment since we were not able to check from whom these deposit were sent from and where to credit them.

Code:

Tue, 25 Sep 2012 19:02:55 -0700 (PDT)

Wow, 30 days of no sane response to ziomik's inquiries.

Anyway this has been solved yesterday by Okpay and ziomik had is account normally credited as well now.

And then no hint of an apology to ziomik here or any acknowledgement that this was handled poorly.

Explaining the situation with a "there is a technical issue being resolved and this will take more time" response might have been all that was needed.

[ziomik]

Confirm what has been written by mtgox, I was credited what I deposited 60 days ago.
However, I advise you to have more attention to these issues as I waited 2 months to get a sensible answer.
I think you should consider hiring more staff that is dedicated to the "customer care".

[jwzguy]

Confirm what has been written by mtgox, I was credited what I deposited 60 days ago.
However, I advise you to have more attention to these issues as I waited 2 months to get a sensible answer.
I think you should consider hiring more staff that is dedicated to the "customer care".

MtGox staff must consider themselves "too big to fail" and therefor "too big to care." Are they your only feasible trading option ziomik?