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Title: Delete Post by: orbitalics on October 27, 2012, 06:06:42 PM Please delete this thread.
Title: Re: Bitinstant issues "Order failed - please contact support@bitinstant.com " Post by: Raoul Duke on October 27, 2012, 06:28:36 PM If anyone has any tips, I even tried to message Yankee but I do not have those powers yet. You should have those powers now that you made your first post. Title: Re: Bitinstant issues "Order failed - please contact support@bitinstant.com " Post by: Stephen Gornick on October 27, 2012, 06:33:39 PM I come as a newbie, after having transferred from dwolla to mtgox via bitinstant. Just out of curiosity, why wouldn't you just transfer from Dwolla to Mt. Gox via Mt. Gox? I'm guessing it has to do with Mt. Gox requiring your account to be verified, whereas the same transfer less a fee can be done through BitInstant instead? Dwolla has definitely turned out to be such an inconvenient transfer method as far as Bitcoin exchanges go. I think we'll see Coinbase's ACH / linked bank account method take over from Dwolla as the best way for transferring funds from a bank account in the U.S. into bitcoins. Title: Re: Bitinstant issues "Order failed - please contact support@bitinstant.com " Post by: Yankee (BitInstant) on October 27, 2012, 07:39:37 PM Howdy guys, I am here after googling my problem and found that others were helped through this forum. I come as a newbie, after having transferred from dwolla to mtgox via bitinstant. I sent an email to support@bitinstant.com last night, but no replies yet. Also called the number and just got a voicemail. If anyone has any tips, I even tried to message Yankee but I do not have those powers yet. Thanks! Edit: I just sent another email from a different address to see if it works. Good Morning, I just responded to your PM and your order was executed Please edit the title, thanks! Sorry for the frustration -Charlie Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: buyingBTC on October 28, 2012, 08:11:08 PM I am having a similar issue, have sent am email to support but not heard back and number is just voice mail. What should my next step be?
Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: Yankee (BitInstant) on October 29, 2012, 04:19:15 AM I am having a similar issue, have sent am email to support but not heard back and number is just voice mail. What should my next step be? It's Sunday evening, normal support will be open tomorrow, but I got your PM and am working on it. Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: discolemonade on November 16, 2012, 04:12:40 PM Hello, first post here, I had an issue similar to OP. I sent USD from my Dwolla balance to Mt. Gox via Bitinstant. The money has already left my Dwolla account. It has been over 36 hours, and I still haven't received a confirmation email from BitInstant, and my money has not appeared in my Mt. Gox account.
Unfortunately, I did not record the transaction number on BitInstant, as the last time I used this service to send money I did not have any problems. I can verify the Dwolla transaction and provide the Mt Gox address I sent the money to as well though. Should I PM Yankee? Edit: I forgot to mention that I sent an email to BitInstant support yesterday (about 18 hours ago) and have not heard back yet. Edit2: Issue resolved. Yankee is amazing! Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: BadBear on November 16, 2012, 04:14:36 PM Hello, first post here, I had an issue similar to OP. I sent USD from my Dwolla balance to Mt. Gox via Bitinstant. The money has already left my Dwolla account. It has been over 36 hours, and I still haven't received a confirmation email from BitInstant, and my money has not appeared in my Mt. Gox account. Unfortunately, I did not record the transaction number on BitInstant, as the last time I used this service to send money I did not have any problems. I can verify the Dwolla transaction and provide the Mt Gox address I sent the money to as well though. Should I PM Yankee? Yeah just send him a pm, you're able to now. He's always been quick about fixing problems. Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: Yankee (BitInstant) on November 16, 2012, 04:26:58 PM Hello, first post here, I had an issue similar to OP. I sent USD from my Dwolla balance to Mt. Gox via Bitinstant. The money has already left my Dwolla account. It has been over 36 hours, and I still haven't received a confirmation email from BitInstant, and my money has not appeared in my Mt. Gox account. Unfortunately, I did not record the transaction number on BitInstant, as the last time I used this service to send money I did not have any problems. I can verify the Dwolla transaction and provide the Mt Gox address I sent the money to as well though. Should I PM Yankee? Edit: I forgot to mention that I sent an email to BitInstant support yesterday (about 18 hours ago) and have not heard back yet. Hey, sure PM me If you want, also paste your Order ID here Thanks Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: Dirtyhippy42000 on November 16, 2012, 09:00:51 PM Having Same problem as OP and others. Have not gotten a email from BitInstant support back yet and just tryed PMing "Yankee". Hope i can get this resolved soon.
also my Order ID was 9f3d619d-87d9-413c-9fec-57cddded2181. in case that helps Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: Yankee (BitInstant) on November 16, 2012, 09:20:40 PM Having Same problem as OP and others. Have not gotten a email from BitInstant support back yet and just tryed PMing "Yankee". Hope i can get this resolved soon. also my Order ID was 9f3d619d-87d9-413c-9fec-57cddded2181. in case that helps Your order was processed! Sorry for the delay. Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: Raoul Duke on November 17, 2012, 12:43:03 AM Hey, Charlie, why don't you open a "Bitinstant Official Support Thread" here on the newbies board?
You could activate the email alerts and have all support contact info on the OP. That way newbs would only use one thread instead of opening countless threads asking for help. Even if they did make a new thread, us moderators would just merge it to the support thread. Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: Yankee (BitInstant) on November 17, 2012, 01:08:53 AM Hey, Charlie, why don't you open a "Bitinstant Official Support Thread" here on the newbies board? You could activate the email alerts and have all support contact info on the OP. That way newbs would only use one thread instead of opening countless threads asking for help. Even if they did make a new thread, us moderators would just merge it to the support thread. Good idea, how do I do that? Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: Dirtyhippy42000 on November 17, 2012, 06:32:10 AM Just got home from work and my funds have indeed made there way to Mt gox. Thank you for resolving my issue quickly!
Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: taw420 on November 21, 2012, 12:20:15 PM Hello I had a deposit from dwolla to mtgox through bitinstant fail earlier tonight/this morning. I sent an email to support with no response. Googled it and this thread popped up and figured it was worth a shot to post here and see if Yankee would PM me or reply here. Thanks!
Title: Re: Bitinstant issue, solved in less than a day thank you Yankee. Post by: Yankee (BitInstant) on November 21, 2012, 04:17:57 PM Hello I had a deposit from dwolla to mtgox through bitinstant fail earlier tonight/this morning. I sent an email to support with no response. Googled it and this thread popped up and figured it was worth a shot to post here and see if Yankee would PM me or reply here. Thanks! Sure, shoot my a PM or post your Order ID here if it hasnt been processed yet. |