Bitcoin Forum

The error seems to be during the verification process with Dwolla.
I don't have permission to PM the BitInstant rep here, so I'm making this since my email to their support is still unanswered.

Hope this is fixed soon, I need my money quickly if at all possible.

Anyone know why this is happening?

Dwolla is a cash transfer system.   When Alice sends a payment to Bob, Dwolla simply subtracts that amount from her account and adds it (less fee if applicable) to Bob's account.

There is no "verification" for transactions.  Either there were funds available and a transfer is made instantly or the transaction request is not possible -- with instant feedback provided.

So if you are a new Dwolla account and do not yet have the funds in your Dwolla account (or are still in the 30-day probationary period where you cannot send funds to a merchant that trades Bitcoins), this problem you are experiencing would not be something related to BitInstant.

Can you provide a few more details as to what you mean by "verification process"?

The messages are mostly "Dwolla failed verification - unable to locate".  It tries again a few times, then gives up.

I proceeded with the transfer minutes after the 30-day mark had passed.
Perhaps this is the issue?  I hope this doesn't need to get Dwolla involved, as their system shows the transfer as gone.

Ok, I don't know BitInstant's procedures after you send from Dwolla.

Just to confirm though

In your Dwolla account, look at your Activity, then click Money Out, and look for the transaction.
Then click Details.
What does it show for "Status:"?

It should say "Sent".

Yes, that is the case.

Ok, then if it shows sent the problem definitely isn't that you couldn't send because of the 30-day probationary period.


I believe after one post you now do.

Yes, I thought it was after 5, but discovered it was less and sent a PM a while ago.

No reply to email or PM yet.

Got your PM, working on it!

Thanks

Thanks for your help.

Do you mind explaining how this happened though, if you know?
Should I be worried about how it happening again?

Hi. I just created a transaction with BitInstant. Specifically Dwolla to BitInstant and am seeing the same message. It eventually failed. Currently awaiting response from support@bitinstant.com. Is there anything I can do in the meantime?

Hey,

It will be taken care of in the morning, sorry for the issue

You can also PM me your order info, Ill be awake for a few more hours

-Charlie

happened to me too. This needs to be fixed.  >:(

Ya, it sucks I know

Every time Dwolla changes their API, statement page, or even 1 pixel on their website it causes the orders to fail because they dont tell us about it.

We actually contributed to Dwolla's API because when we built this, we had to use Paypal's docs since their API's are so similar but Dwolla's docs suck.

Good news is, we're switching over to Dwolla's SCI since they (finally) gave us permission to use it

ANY ISSUES- PM me RIGHT AWAY and I will personally resolve it

Charlie

fixed. got my bitcoins. thanks

I am having the exact same problem with dwolla verification failed but cannot pm you right now. Is there anything you can do?

Now that you have your "1 post" you can send a PM.  Try again.

Yup, responded and processed.

The inherit issue will be fixed this weekend hopefully, problem should not happen anymore

-Charlie

Having the same problem with Dwolla.  Sending you a PM now.

Thanks.

...Actually, it wont let me send you a PM. 

Sigh...

No problem, post your Order ID here.

Fixed it quickly!  Thank you.

Hey I am having the same problem today with the dwolla verification as everyone else is having just wondering if you can help me fix my problem :D
Heres my info

Order ID    a92b443b-f7ec-4bc9-8e0b-d4e6884c7771
Quote ID    7bd7ffbc-d670-47a6-b9c6-c8af05000246
Event ID    7e0e8da5-c772-4ddb-90af-caa1fb598e8f

Thanks again

Hey, I just checked and looks like Rachel took care of this.

Thanks

Having the same problem.

I just sent you a PM, I'll come back and edit this post when it's resolved. Thank you for the help!

Order ID:
0e12d796-7936-4098-8f3f-df2012e9dfbf

Thanks a bunch.

Processed, no need to send the PM!

-Charlie

Two minute turn around time! Thanks again, and good luck getting the bug fixed!

Update on the Issue:

We've noticed that 1 out of every 30 orders or so are failing and we've been struggling to figure out why, based on our code everything seems fine.

This morning, we have found a bug in Dwolla's code. I'm happy to say that Dwolla's devs are working on it right now as we just got off a chat with them about it:

I had the same problem yesterday, 12/01/12.  Emailed support@bitinstant.com, but haven't heard back.   Any tips on how to resolve?

Quote ID    31e6846a-9bd5-41fe-9bf7-8af4c40c1af9
Event ID    7c5893a0-0de3-40ce-94c0-a47b10e827f2

Update 12/3/12 - All fixed - thanks!

Yup, I am processing it now and closing the ticket. If support responds, just let them know it was resolved.

Same exact issue too. Sent customer support email. Awaiting reply! Thanks for your help..
order ID: 205e7bbe-97c4-4476-b466-625b6f6babf6

This probably isn't the right thread for these individual support reports.  Here's a better place:

Official Newbie BitInstant Support Thread (Active Customer Support)
 - http://bitcointalk.org/index.php?topic=128314.0  <--- Not just for Newbies

I'm also having the same problem Yankee. I'm just posting this here so that I'm able to send you a PM with my info.

Thanks.

Hey, no need to post on more then 1 thread, I see your info on the other and will respond

Thanks

My bad I thought my original post did not register on the thread. Thanks again.

I think I'm having the same problem. I can't PM you unfortunately.
here's my info.
Order ID   b517e10a-3f6e-4e25-8583-2476ac1c0882
Quote ID   48ca0fbd-5cf5-40cd-b34e-58d2b83d329c
Event ID   c7fcc28e-62a8-42bc-a1bd-5de37cda863d

It's being processed, thanks for the quick response.

Processed!


Do you have a failed order want me to look at?

If on the off chance your order fails, we have support threads here and someone answers within an hour usually.

Seems as if I'm having the same issue.

Order ID: 5a6b3da9-7fdb-4608-8d15-c05d444503e5
Quote ID: 1448737d-c5a5-4d7e-ae67-ef281dc46b8d
Event ID: 061865fe-2b7c-4c91-aa2a-cb31692fa0a1

Edit:

just got an email from support. processed. everything's good now.

took 90 minutes to resolve, but i'm not displeased.

i'll likely use this service again.

Same issue with Dwolla here.

Never mind.  Just received an email that it was fixed!

Same Dwolla failure "Dwolla failed verification - unable to locate"  :(

Order ID   2146838b-68c3-4af0-80fd-ae0b90732377
Quote ID   69f0982d-4480-47e5-8815-66e1ee184f36
Event ID   62a343de-efc0-4235-bd6c-c33752edf98c

Processed!

Just had the same issue,   ORDER ID  2de8ed3c-5686-44e4-83ab-ad1dbc54e0cd

Looks like Dwolla is causing problems again,   _ Thank You bit-instant  I love you guys

Yankee,

I have the same problem.

order id: af270143-d7ed-45f0-bc4f-8b1c2832006b
event id: 0fd918b5-9bcf-41ca-8b14-c7333f98e879
quote id: e80ce3ce-faca-4bca-9f3f-9cda9608cb88

would appreciate your reply.

My purchase didnt work either

Quote ID: 61beb896-e9a0-4fe4-a19c-1ce62c30939a
Event ID: 9eb1cb81-50e4-4e3b-a7a1-d9fbd9430145

The money left my dwolla account but never reached its destination!

Hey All,

We are having some issues today, the past 4 hours many orders are failing.

No need to post your Order info here yet, we will start processing the orders again overnight.

If in the morning, your order is not filled, let me know your order info.

As usual:

- We refund all fees if we miss the deadline
- We always honor the BTC price at time of purchase.

Thanks

Charlie

Honestly screw dwolla, used it for a few other non BTC related things, its slow and it sucks. IMO >:(

I'm having the same problem too..

Order ID   c55bb038-5a1e-4633-b4aa-b1549d6c46d9
Quote ID   0f885a72-74d4-4722-af51-f3409aadd1b5
Event ID   f9705488-de9b-4514-a10b-9234e45c09d2


want me to PM you too?

I've done two Dwolla to BitInstant transfer and both ended up having to be completed by someone at BitInstant. In both cases they took care of it promptly after I notified them of the failure.

Same problem here. My transaction failed.  I emailed the support over an hour ago, but no response.  What's your usual turnaround on this kind of issues and how can we avoid it in the future?

It has been awhile since my last purchase, but if I recall correctly, it was straightened out within 24 hours after I notified BitInstant.

Hey, having this same problem too. Transfer of Usd's to Mt Gox via Bitinstant failed but are no longer in Dwolla. Any info on when I can expect the funds to show up or when I will hear back from support? Thanks.