[RESOLVED] Another Dwolla-> BTC-E transfer failure on BitInstant

[Ranguvar]

The error seems to be during the verification process with Dwolla.
I don't have permission to PM the BitInstant rep here, so I'm making this since my email to their support is still unanswered.

Hope this is fixed soon, I need my money quickly if at all possible.

Anyone know why this is happening?

[Stephen Gornick]

The error seems to be during the verification process with Dwolla.

Dwolla is a cash transfer system.   When Alice sends a payment to Bob, Dwolla simply subtracts that amount from her account and adds it (less fee if applicable) to Bob's account.

There is no "verification" for transactions.  Either there were funds available and a transfer is made instantly or the transaction request is not possible -- with instant feedback provided.

So if you are a new Dwolla account and do not yet have the funds in your Dwolla account (or are still in the 30-day probationary period where you cannot send funds to a merchant that trades Bitcoins), this problem you are experiencing would not be something related to BitInstant.

Can you provide a few more details as to what you mean by "verification process"?

[Ranguvar]

The messages are mostly "Dwolla failed verification - unable to locate".  It tries again a few times, then gives up.

I proceeded with the transfer minutes after the 30-day mark had passed.
Perhaps this is the issue?  I hope this doesn't need to get Dwolla involved, as their system shows the transfer as gone.

[Stephen Gornick]

The messages are mostly "Dwolla failed verification - unable to locate".  It tries again a few times, then gives up.

Ok, I don't know BitInstant's procedures after you send from Dwolla.

Just to confirm though

In your Dwolla account, look at your Activity, then click Money Out, and look for the transaction.
Then click Details.
What does it show for "Status:"?

It should say "Sent".

[Ranguvar]

Yes, that is the case.

[Stephen Gornick]

Yes, that is the case.

Ok, then if it shows sent the problem definitely isn't that you couldn't send because of the 30-day probationary period.

I don't have permission to PM the BitInstant rep here,

I believe after one post you now do.

[Ranguvar]

Yes, I thought it was after 5, but discovered it was less and sent a PM a while ago.

No reply to email or PM yet.

[Yankee (BitInstant)]

Yes, I thought it was after 5, but discovered it was less and sent a PM a while ago.

No reply to email or PM yet.

Got your PM, working on it!

Thanks

[Ranguvar]

Thanks for your help.

Do you mind explaining how this happened though, if you know?
Should I be worried about how it happening again?

[eculver]

Hi. I just created a transaction with BitInstant. Specifically Dwolla to BitInstant and am seeing the same message. It eventually failed. Currently awaiting response from support@bitinstant.com. Is there anything I can do in the meantime?

[Yankee (BitInstant)]

Hi. I just created a transaction with BitInstant. Specifically Dwolla to BitInstant and am seeing the same message. It eventually failed. Currently awaiting response from support@bitinstant.com. Is there anything I can do in the meantime?

Hey,

It will be taken care of in the morning, sorry for the issue

You can also PM me your order info, Ill be awake for a few more hours

-Charlie

[jeremiahismyname]

happened to me too. This needs to be fixed. 

[Yankee (BitInstant)]

happened to me too. This needs to be fixed.  

Ya, it sucks I know

Every time Dwolla changes their API, statement page, or even 1 pixel on their website it causes the orders to fail because they dont tell us about it.

We actually contributed to Dwolla's API because when we built this, we had to use Paypal's docs since their API's are so similar but Dwolla's docs suck.

Good news is, we're switching over to Dwolla's SCI since they (finally) gave us permission to use it

ANY ISSUES- PM me RIGHT AWAY and I will personally resolve it

Charlie

[jeremiahismyname]

fixed. got my bitcoins. thanks

[yero888]

I am having the exact same problem with dwolla verification failed but cannot pm you right now. Is there anything you can do?

[Stephen Gornick]

I am having the exact same problem with dwolla verification failed but cannot pm you right now. Is there anything you can do?

Now that you have your "1 post" you can send a PM.  Try again.

[Yankee (BitInstant)]

I am having the exact same problem with dwolla verification failed but cannot pm you right now. Is there anything you can do?

Yup, responded and processed.

The inherit issue will be fixed this weekend hopefully, problem should not happen anymore

-Charlie

[timexy]

Having the same problem with Dwolla.  Sending you a PM now.

Thanks.

[timexy]

...Actually, it wont let me send you a PM. 

Sigh...

[Yankee (BitInstant)]

Having the same problem with Dwolla.  Sending you a PM now.

Thanks.

No problem, post your Order ID here.