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Other => Beginners & Help => Topic started by: lychec on January 09, 2013, 10:20:28 PM



Title: Bitinstant -Dwolla failed verification - unable to locate
Post by: lychec on January 09, 2013, 10:20:28 PM
Hello,

I have used bitinstant numerous times with Dwolla, today I recived this message "Dwolla failed verification - unable to locate".  It eventually failed and advised me to contact support, which I did, still awaiting a reply.

Is this something that happens often?  What is the cause?  I received notice from Dwolla that my transfer to bitinstant was successful.

Thanks in advance


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 09, 2013, 10:31:36 PM
Hello,

I have used bitinstant numerous times with Dwolla, today I recived this message "Dwolla failed verification - unable to locate".  It eventually failed and advised me to contact support, which I did, still awaiting a reply.

Is this something that happens often?  What is the cause?  I received notice from Dwolla that my transfer to bitinstant was successful.

Thanks in advance

Hey,

Please post here or PM me your Order ID

Thanks!


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: dimethyltrippin420 on January 10, 2013, 02:50:40 AM
Hi Yankee, I'm having the same problem. I have already sent a few emails to you, not out of frustration but out of hope that at least one of them will be received and read. I'll email you personally too and send you whatever information you may need. Sorry if the error is on my part. I just want my bitcoins man!


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 10, 2013, 03:21:48 PM
Hi Yankee, I'm having the same problem. I have already sent a few emails to you, not out of frustration but out of hope that at least one of them will be received and read. I'll email you personally too and send you whatever information you may need. Sorry if the error is on my part. I just want my bitcoins man!

Hey, please PM me your order info!


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: jthev05 on January 10, 2013, 04:19:25 PM
Hey Yankee, it won't let me PM you. I'm having the same problem. Below is my info. Thanks.


Order ID   31054d69-2a4f-4fe4-92ec-281aeea6e49b
Quote ID   0ebd3119-4800-4817-b1a7-43f3b826e7c1
Event ID   abbb464f-b15c-4bd3-a099-a55485337d92


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 10, 2013, 04:35:58 PM
Hey Yankee, it won't let me PM you. I'm having the same problem. Below is my info. Thanks.


Order ID   31054d69-2a4f-4fe4-92ec-281aeea6e49b
Quote ID   0ebd3119-4800-4817-b1a7-43f3b826e7c1
Event ID   abbb464f-b15c-4bd3-a099-a55485337d92

Processed!


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: jthev05 on January 10, 2013, 04:40:08 PM
Wow that was quick! Thanks so much Yankee.


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: lychec on January 10, 2013, 07:02:34 PM
Yankee, I still have not received my order.  Can you please let me know whats going on?


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 10, 2013, 07:08:54 PM
Yankee, I still have not received my order.  Can you please let me know whats going on?

See my PM


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: lychec on January 10, 2013, 08:18:57 PM
PM sent back


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: lychec on January 11, 2013, 06:12:10 PM
I STILL have not received my order.  It has been over 48hrs since my payment was sent to BitInstant


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 12, 2013, 01:24:50 AM
I STILL have not received my order.  It has been over 48hrs since my payment was sent to BitInstant

Hey, BTC was sent a few hours ago to 1MEE2GPfMu49HZysC1WYbVNiv8m1wKZ6w7 as promised.


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: roodoo on January 12, 2013, 03:21:54 PM
Howdy Yankee.  Could you check this order out?  I'm getting the same "verification failed" error referenced by the OP. 

Order ID: 953e6a41-6216-4414-bcfd-e5e548ee886d

Thanks.


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 12, 2013, 06:36:42 PM
Howdy Yankee.  Could you check this order out?  I'm getting the same "verification failed" error referenced by the OP. 

Order ID: 953e6a41-6216-4414-bcfd-e5e548ee886d

Thanks.

Processed!


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: mad2763 on January 16, 2013, 02:17:54 AM
what is wrong with my bitcoins no showing up plz help. it says i have zero bit coins in my account on coinapault!


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 16, 2013, 06:57:41 AM
what is wrong with my bitcoins no showing up plz help. it says i have zero bit coins in my account on coinapault!

Hey, sorry for the issue! Please PM or post your Order ID here.


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: bellyjeans55 on January 17, 2013, 10:21:53 PM
I too am experiencing the Dwolla failed verification error. Dwolla says money went out.
QuoteID: f552e307-e965-4925-b820-cc5eff51dbc4
EventID: e7fca40c-cfd7-4298-b16b-2a62dd252acf


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: heavyheavy on January 17, 2013, 11:00:56 PM
Hi, it happened to me as well :(

Order ID   7383ff61-5c9f-4f70-97d6-27dfa1042947
Quote ID   997a2eff-881e-4250-bace-5a741edc31fa
Event ID   7b6bc7af-4b96-438f-9f6d-409f1953f3e1


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 18, 2013, 01:33:57 AM
Hi, it happened to me as well :(

Order ID   7383ff61-5c9f-4f70-97d6-27dfa1042947
Quote ID   997a2eff-881e-4250-bace-5a741edc31fa
Event ID   7b6bc7af-4b96-438f-9f6d-409f1953f3e1
I too am experiencing the Dwolla failed verification error. Dwolla says money went out.
QuoteID: f552e307-e965-4925-b820-cc5eff51dbc4
EventID: e7fca40c-cfd7-4298-b16b-2a62dd252acf

Both processed!



Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: FesterBlack on January 18, 2013, 03:45:41 PM
Hi,

I am having same issue


Quote ID

e4f0dbee-2af6-4f08-ae25-1fb4c80f8ffc



Event ID

d01389dc-afb3-4e62-995f-7a746cf35e25

Thanks.

UPDATE - RESOLVED

Thanks.


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: MonsterZero on January 18, 2013, 03:51:08 PM
This thread is disturbing, why is all this manual intervention required?


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 18, 2013, 04:55:11 PM
This thread is disturbing, why is all this manual intervention required?

We process thousands of dwolla orders every day, due to the crappy Dwolla API (which we have submitted many updates to them) 1 out of every few hundred orders fail, so we have a thread where customers can come and get it resolved without going thru regular support channels.

https://bitcointalk.org/index.php?topic=128314.500;topicseen

Charlie


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: MonsterZero on January 18, 2013, 04:59:04 PM
I see... thanks for clarifying.


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: daveshap777 on January 23, 2013, 04:19:56 PM
Hello,

I am also having an issue with Dwolla.

Quote Id: 4fc15b6d-6cc3-4d93-8a96-966c31f27fb1
Event Id: eeb80b6a-3023-468f-b040-c89e08e8dcef

*Update Processed.


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: kneemoe on January 25, 2013, 10:56:26 PM
This thread is disturbing, why is all this manual intervention required?

We process thousands of dwolla orders every day, due to the crappy Dwolla API (which we have submitted many updates to them) 1 out of every few hundred orders fail, so we have a thread where customers can come and get it resolved without going thru regular support channels.

https://bitcointalk.org/index.php?topic=128314.500;topicseen

Charlie

Please take a look at da1a929f-d39b-4b95-8f71-dfd69bb75ea7, funds were moved out of dwolla to bitinstant over 48hrs ago.
Thank you.


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 26, 2013, 12:56:21 AM
This thread is disturbing, why is all this manual intervention required?

We process thousands of dwolla orders every day, due to the crappy Dwolla API (which we have submitted many updates to them) 1 out of every few hundred orders fail, so we have a thread where customers can come and get it resolved without going thru regular support channels.

https://bitcointalk.org/index.php?topic=128314.500;topicseen

Charlie

Please take a look at da1a929f-d39b-4b95-8f71-dfd69bb75ea7, funds were moved out of dwolla to bitinstant over 48hrs ago.
Thank you.

Responded on the other thread, we processed it!


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: kneemoe on January 26, 2013, 09:43:45 AM
Two things.

1. this has not been fixed, I'm still waiting for BTCs from bitinstant.

2. I have to question your statement above about the dwolla transactions failing only once in every couple hundred... Just look at that other thread, its pretty s--ty I've got so much company.  In the past two weeks I've done two transactions with bitinstant using dwolla, they both failed in the same exact manner.  Thankfully the first time around CS fixed everything about as soon as I could contact them.  Either I am incredibly unlucky, or your estimate is not in the right ballpark and you're trying to keep everyone from worrying about something that is of true concern. Look at your logs, do some number crunching, I think you've got a bigger problem than you're either admitting or are aware of.


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 26, 2013, 04:39:43 PM
Two things.

1. this has not been fixed, I'm still waiting for BTCs from bitinstant.

2. I have to question your statement above about the dwolla transactions failing only once in every couple hundred... Just look at that other thread, its pretty s--ty I've got so much company.  In the past two weeks I've done two transactions with bitinstant using dwolla, they both failed in the same exact manner.  Thankfully the first time around CS fixed everything about as soon as I could contact them.  Either I am incredibly unlucky, or your estimate is not in the right ballpark and you're trying to keep everyone from worrying about something that is of true concern. Look at your logs, do some number crunching, I think you've got a bigger problem than you're either admitting or are aware of.

Hey,

1- Have you checked your email? We sent the coinapult URL.

2- You are looking at it in relative terms. We do thousands of transactions a day, and 'so much company' is 3-5 orders per day. Obviously, its a 'Support Thread' so your gonna see customers asking for support. Were working on the issue and Dwolla should be giving us the API fix very soon.

Charlie


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: kneemoe on January 26, 2013, 05:39:33 PM
Two things.

1. this has not been fixed, I'm still waiting for BTCs from bitinstant.

2. I have to question your statement above about the dwolla transactions failing only once in every couple hundred... Just look at that other thread, its pretty s--ty I've got so much company.  In the past two weeks I've done two transactions with bitinstant using dwolla, they both failed in the same exact manner.  Thankfully the first time around CS fixed everything about as soon as I could contact them.  Either I am incredibly unlucky, or your estimate is not in the right ballpark and you're trying to keep everyone from worrying about something that is of true concern. Look at your logs, do some number crunching, I think you've got a bigger problem than you're either admitting or are aware of.

Hey,

1- Have you checked your email? We sent the coinapult URL.

2- You are looking at it in relative terms. We do thousands of transactions a day, and 'so much company' is 3-5 orders per day. Obviously, its a 'Support Thread' so your gonna see customers asking for support. Were working on the issue and Dwolla should be giving us the API fix very soon.

Charlie

I checked my email, but guess I wasn't supposed to check it until 7 minutes ago though - that's when I finally get the email from coinapult saying the coins have been sent. I understand you guys are trying to work through this, but you have to look at it from an end user's point of view.  As a sys-admin I get it, I swear, but as a customer I've got an entirely different perspective (and I'm sure many others do as well).  When your system works, I have to say its just an awesome product, and the first time around when I ran into this error the customer service was excellent, but this transaction took nearly 71 hours to complete (edit: to be 'fair' doing the math I think it might be 68 or 69).  Thank you for getting the transaction pushed to completion, and I wish you luck working with Dwolla, that has to be a partnership that's all kinds of fun to deal with  ;D


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: zoneoftheenders on January 26, 2013, 11:26:51 PM
Yankee I'm having the same problem please help me.

Order ID: 116faed1-aec9-491e-ae44-689374bcfebd
Event ID: d4c2b581-e6a9-4603-a6da-e011bdc0570e
Quote ID: 135c4234-4a54-468f-9e8e-6c91458e2ec0

Thank you


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 27, 2013, 03:36:25 AM
Yankee I'm having the same problem please help me.

Order ID: 116faed1-aec9-491e-ae44-689374bcfebd
Event ID: d4c2b581-e6a9-4603-a6da-e011bdc0570e
Quote ID: 135c4234-4a54-468f-9e8e-6c91458e2ec0

Thank you

Processed!


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Seana630 on January 28, 2013, 07:49:29 PM
i made 2 payments last night and one went threw the other one didnt could someone please see whats going on please!
OrderID: f98df864-1f1b-4025-8725-3b8148abda6e
or
OrderID: 41a6dd1a-6858-4aa3-a6d8-5bff1ea1c9ff

I talked to someone this morning at 10. all help would be highly apreciated!


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on January 28, 2013, 07:53:23 PM
i made 2 payments last night and one went threw the other one didnt could someone please see whats going on please!
OrderID: f98df864-1f1b-4025-8725-3b8148abda6e
or
OrderID: 41a6dd1a-6858-4aa3-a6d8-5bff1ea1c9ff

I talked to someone this morning at 10. all help would be highly apreciated!


Processing now!


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: BitByInstant on February 07, 2013, 08:08:42 PM
plz help.  thx

Order ID    f87818b3-3561-420f-bc75-99282d550202
Quote ID   6af65567-0952-477a-a740-09892e34b23f
Event ID   83b6aab6-aa49-4f3f-93ae-4f8d6961b64c


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: foregone96 on February 08, 2013, 01:47:37 AM
Hello, mine is doing the same thing.

Order ID   28969ada-9fb6-4abc-96d9-35743b38e7d3
Quote ID   057ab0c7-874a-4941-afdc-1e75bfc60481
Event ID   5e37f7ed-237f-494d-9c15-84f624d592bd


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: Yankee (BitInstant) on February 08, 2013, 05:27:31 PM
Hello, mine is doing the same thing.

Order ID   28969ada-9fb6-4abc-96d9-35743b38e7d3
Quote ID   057ab0c7-874a-4941-afdc-1e75bfc60481
Event ID   5e37f7ed-237f-494d-9c15-84f624d592bd

plz help.  thx

Order ID    f87818b3-3561-420f-bc75-99282d550202
Quote ID   6af65567-0952-477a-a740-09892e34b23f
Event ID   83b6aab6-aa49-4f3f-93ae-4f8d6961b64c

Processed! Can you confirm?


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: jc99 on March 06, 2013, 02:32:16 PM
My order also failed verification.  Please help!

Order ID    e2f61ce7-0814-477d-b6c8-5a4c840350c5
Quote ID    30826a20-cbbc-445d-be85-aa66f5d5c090
Event ID    3ed5fed0-6647-4675-b3af-91c57f13c78b


Title: Re: Bitinstant -Dwolla failed verification - unable to locate
Post by: ericincharacter on April 19, 2013, 11:18:07 AM
Hey Yankee (Bitinstant),

it's been some time since I sent funds from Dwolla to bitinstant via email. Can you help me out?

ID Number: e1649aea-b276-41e7-b7b8-0641ca6e149e


Thanks!