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Right you know Im not a person that usually complains but I recently starting playing at Fortunejack. My first impressions was nice slick interface and a good selection of games. I was only there for the freerolls because Poker was recently introduced. I played a few tournis and won a little so I decided to play some Blackjack everything was running fine until the dealer had a 5 and I had 22 in my hand I tried to split so I complained to their service personnel. Well I thought they should deal with my problem in a timely manner I checked my email still no reply this is day 1 so maybe it was just a dodgy connection so I opened Blackjack again and again it happened so I lodged another complaint. Day 2 still no reply in my email so I continued bombarding messages to them until I got an answer. They eventually replied and said there tech department has 3 days to deal with my problem. I contunued to play a different variation of Blackjack and this time after I hand I lost it wouldnt let me play the next hand and showed a screen "excessive delay" which I thought was ridiculous since I hadnt left the computer and was trying to play. Well I contacted the department on day 4 and they said they needed more time so I thought 1 more day wont hurt I continued to Blackjack and amassed around 50 mbtc playing on low stakes. Day 5 I emailed them again still say they need more time. Day 6 / 7 they then turn around to me and say they have no record of me playing blackjack on my current account ? I was just playing Blackjack when the emailed me. Now during all this time I was getting constant disconnections to my Blackjack game so I thought hell going to raise my bet this casino service is so lousy I doubt they even pay me anyway so I raised my bet to 5mbtc per hand as soon as this happened the dealer magically kept getting blackjack and I also noticed a delay in the card dealing once I clicked on the higher stake. Once again I got the 'excessive delay' notice and again I sent a copy to their lousy service department. Now maybe its was rude of me but I sent them an abusive email and also posted on the forum waiting 7 /8 days for an answer to a problem was getting me upset and them fobbing me off we excuses was ridiculous I have gambled at Coinroyale many times and their service is second to none and I played hands of up to 500 mbtc their with wins and losses. Well I lost a total of around 70mbtc which yes I got for free but I will never deposit to this casino as Fortunejack is obviously rigged when you raise the bet and their service is the worse I ever come across during my years of gambling online. I will no longer play at Fortunejack and I would advise you to not deposit because if anything was to go wrong they wouldnt acknowledge it as a problem and still on day 8 / 9 I havent received an answer to my first problem. Fortunejack dont deposit there or you will regret it.

It is unfortunate  :( Fortunejack have a problem like this
But you have evidence on this issue ? I mean some screenshots when you bet, people usually believe after seeing evidence
such as withdrawal problems a few months ago, all completed by support after waiting 10 days of investigation

a bit confuse...
you mean that you wanted to split but the system hit it for you and then you got 22?

Your story is a bit difficult to read and understand. Try creating some paragraphs instead of one big wall of text. We need to know where a new section of your story starts.

Is it not possible that their system does not allow splitting two aces? I know every casino has different rules about splitting and doubling etc.

Seems also like you were on a 5 day "hot streak" winning more than you should and than complain about losing when you increase your bet size. That is called variance. It is best not to increase your betsize like that, because one loss at 5 mbtc removes all profit from 5 wins at 1 mbtc.

I never really liked them anyway, so I guess I will stay away from them :P

The site displaying typical errors could be a technical problem for sure but the support denying the player's presence is a straight lie and there have been many issues on their thread lately.I think they should at least respond to the accusations.

There seems to be a lot of these types of accusations against fortunejack popping up in the last couple of months. Not that I don't believe them to be true but some actual proof I have yet to see. Its been quite a while since I have played there so I wouldn't know about these issues personally. With all the accusations maybe its best to hold off on gambling here until this all gets straightened out.

Because of what ? Why you never like fortunejack? Don't make this worse with your words.
They had paid out over 200 btc to users and with this case erasing their previous reputation? I guess no.
since op's post are so complicated to read , just wait and see they confirming this problem and i believe on them will solve this.

I havent received an apology and they havent even admitted that theyre responsible and they rather ignore you and hope you go away.

You are not the only customer that play on the site for sure and they got hundreds of customer that might send them other support email as well so they are taking some time to fix the other issue since yours isnt really important. I could split whatever card I got in the blackjack so Im not really sure why you cant do that

They actually replied to me and said they are still processing my complaint that I had 8 / 9 days and still havent offered me nothing apart from air. In my email I informed them that I would tell the community about the poor service which I have received from Fortunejack and how they treat their customers like shit.

I think this is a technical error in the site, so you need not worry for this issue, I believe the Organizer fortunejack will do our best to correct the problem you are experiencing. I need to know a website that is experiencing the error, should have plenty of time to find where the code is wrong. And after they discover their error code looking for more about mistakes there and look for solutions. So if there is a technical error in the operation held a direct Manager fix this problem. It is possible that the Manager was busy to fix this problem and not had time to reply to your email.

i have tested a  little withdrawal after a winning from poker freeroll and it was quick
But yes sometimes there are problems with poker rooms...
But i do not claim about freerolls...
So far I am not yet "hot" to play for buy-in but I'am sure they will manage all the little problems.
Good luck to Fortunejack.

Just joined this week and have tried to withdraw with no issues. Think they spend a little extra time investigating issues being a smaller site.
Will come back here in a month and update.

Now i understand why they have one of the highest percentage in affiliate program.. ::)

I can totally tell that you are just making this a big fuss because you want something or atleast compensation because you lost the game. From the way you write this all up, this is just too dramatic and most people can here vouch that it would not take 8-9 working days for the fortunejack support to reply an email from player

I have seen a few people make posts about FJ recently, and every time FJ has fixed the issue, or the issue was never real anyway. IMHO FJ is operating an honest portal.

Chat logs and transcripts of your conversation with their support might give us a light to view it at, but as long as you accusations aren't backed up by anything except the drama and angst towards FortuneJack, don't expect that people might actually believe it. I have read some complaints from other users about the said site, but it was fixed the soonest time possible. Can you post some screenshots or even transcripts of your conversations here?

Its a good thing that im not playing in that site.

IIRC, isn't 22 a bust?

FortuneJack has been one of the top casinos in the industry and I have had nothing but great experiences playing at FortuneJack.  I would highly recommend anybody to play at 'FortuneJack anytime. 

well he tried to split so im guessing he had 2 aces most probably as you can split only with 2 hands

Me also, I'm playing there for months and never had any problem. I withdraw money that I earned from poker freerolls easy and fast. For me they are one of best gambling sites.

OP try structuring your blabble into paragraphs so it's readable.

I tried out Fortune Jack this week with a .05 deposit. What I didn't like was having to wait 3 confirmation for the funds to be able to play with. Sometimes 3 confs can take a bit of time depending on network congestion. Other sites credit the deposit instantly so you can play.

I wanted to play poker and I was disappointed I got into the poker room and the only game with a player was at a 2mbtc table  :o I want to play for real stakes not pennies.

I then went to try casino games and the ones they had were super boring but nonetheless I gave a slot a shot and managed a few bonuses and doubled up my balance to .1btc and attempted withdrawl.

Received in wallet within a couple minutes time so all good there.

Seems alright casino but just don't have the poker action that I would have liked to see. For that reason I doubt I'll be back on Fortune Jack casino anytime soon.

I know right. I had to read everything twice just to understand part of it.
And it is shady af when they said there is no records of OP playing Blackjack in their database. :O

OP, you should at least provide screenshots of conversations with them.

i have never had any problems with this website and i will most probably still keep on playing it as i really like it

I agree with this member.
Screenshot is best proof or this is just a witch hunt.

I have also had a fair share of bad experiences when playing there (i have played there 4-5 times only). But in that time i also managed to get hit by several inconveniences. I experienced massive lag, it was not all bad but in some games, it was pretty much impossible to do anything. So i just played dice and a few other games that didnt lag so bad, then i tried to withdraw and got it like 12h later (it was only a small amount of 0.1BTC). You can safely say that the customer experience is not their main concern.

it is not only about deposit/withdrawal proccess problem i think, op explained blackjack technical problem which make him feel rigged.
and AFAIK withdrawal with big amount need manually checked so it take time longer than usual, it is reasonable enough.

still no resolution to my problem and no contact whatsoever

Dear user,

We have sent you the email and contacted you as soon as you wrote.  Now,  investigating the game takes time in order to provide you with quality answer. To our understanding, when a user has the issue they do not have to be aggressive and should adhere to ethics of mail communication.  As soon as we investigated your case we gave you this response on Feb 15:

We have checked on your game in our system and ID 4407961462  of your played game in BJ has the open status dated  05/02/2016 14:38:10. The  "open" status is due to disconnection of the you from the game.The reason for that could be either you  left the game on purpose, or were disconnected due to network difficulties on your end. As for the supposed WN ... you can log back into the game and finish the hand any time, afterward the status of the hand will change to close.

Please, prior to posting wrong accusations read the mail we sent and please try to post a rational assessment of this case.

Thank you and have a good day.

it was always the same you contact support no one answer you just post in bitcointalk and you get your answer and sometime with bonus XD
anyway i wish that you solve you problem many users had the same before and tell about this bad service so i didn't try this site to say my opinion but see your experience in this site i think that they need to improve their serveses to keep there costumer and don't lose anyone.

That is why I only trust primedice all others are a scam

You can't say that, there are many other trustable gambling sites like fortunejack, betking etc..

well i played there alot and i never had any issues try contacting them about it in their thread or on live support..
i never seen someone issue was not resolved.
regards.
-Katerniko1

I always hear that fortunejack has having some issue from other players.. and i think better to go in other gambling site that you can find the same as fortune jack.. many site are legit and you can talk to them without issue.. t

I'd be curious to see how much time the signature campaign members defending FJ in this thread actually spend playing on fortune jack (other than in the poker  freerolls)

They probably didn't even realize FJ just bumped a thread that died 2 months ago.  FJ probably didn't either.

Posts like these are wrong on many levels.

Explanation from FortuneJack seems to be reasonable. Disconnections happens. I think the OP should say whether this was this case.

Wrong I tried several times to contact you and you said you would deal with my case and after how many weeks you come up with the feeble excuse of a disconnection. Many times I tried to continue the the hand and it just simply crashed I told your support on several occasions that this was the case but still you chose weeks to inform me I am truly disappointed with the level of your service from one of the industries figure heads.

I would like to say something here, seriously FORTUNEJACK PLEASE READ THIS : The chat you have in your site just makes me feel like I am talking to another gambler, they have 0 knowledge about casino and if withdraw stuck or any other problem they just say WAIT, in my life I ever seen such bad support. Sorry though I like your site.

Yes, they do not even know what confirmations is.
They just can confuse you.

FortuneJack has been around for ages , personally I have nothing to complain about their services
but I guess I have read another topic about the same issue with the same game , it looks like their blackjack need some improvements
hopefully you can organize your topic more , some screenshots would help
but surely their support needs to respond faster

Exactly my point I was trying to make. This isnt the first time I have played at FortuneJack but it will be my last. The simple fact that they cant sort out a problem within the space of 2 weeks is the worse customer service I ever experienced. The problem I had with their Blackjack table on their site happened me on several occasions and I contact several times before they acknowledged me. They also wouldnt give me an update on the situation and gave me a reply that they had 2 weeks in order to solve my issue. 2 weeks passed and I continued to chase the problem also encountering a few more on their site. I kept on chasing and it must have been around a month before they came back with the answer its was probably my fault and asked me to value their service. A simple apology would have done but no they at Fortunejack couldnt even manage that. The worse service I have encountered from any casino online ever.

It is not about speed of responding it is about knowledge of support. Now on the market is many casinos, and one of the most important things is support. FJ should pay it more attention..

Dear User,

Every site has issues with the players and you cannot find any that do not have problematic cases. We are dealing with all issues that are requested by a player and solve them according to the casino procedure and treat every customer with fairness and attention. Another issue is the misinterpretation of a solution by the customer that is trying to put the wrong information on the forum. Once again, we are fair, transparent, innovative and top quality casino that has everything for the customer to have the best playing experience at FortuneJack.

Dear user,

We have the top quality support team on live chat. We know it based on the feedback that we receive from the players. Now, If support is asking you to hold on for a minute is because they have to check the transaction code to find out the reason why it has been delayed for crediting. You have to wait 1-2 minutes to have the transaction being checked.

Dear user,

We have 24/7 support service available for the players. We have top service and we know it based on the feedback we receive. When you say bad service, you have to put up the case or screenshot to see where we went wrong, other than that it is just a bad word from a person whose feedback that does not have any weight.

Dear user,
Could you show us the screenshot from our support that is not aware of the confirmation? Thank you.

Do you have any case that you have experienced with us on scamming you?

Once again, we told you several times that to get the quality response from us required time. You cannot solve the issue such as yours in 1 day. Your case took a bit time since we were waiting the reply from our vendor. Finally, when we had the answer we submitted it to you.

No you didnt you swept it under the carpet and ask me if I was satisfied with the answer. Even now you cant even apologize with the way you dealt with my complaint and as I told you it wouldnt let me finish my game anyway no point with arguing with idiots.

No. I think I have transcript.

Not sure about anything else but honestly their support is the best ever in market. Their agents are able to help and understand the problem very quickly.
In recent times I did not encounter any problems with their sites so very rarely I have contacted their support but all the times I had a nice experience with them by getting solved my problems at those times.

I never Deposites at FJ , but I only tournament poker game at FJ

LOL

You shouldn't go away this is an outrage. These guys run campaigns and things here. Its all good when they making money and want their pay it runs just smooth but as soon as you want to withdraw a huge win all hell breaks out or rather everything is calm and relaxed as they ignore you hoping you go away. Each person that gives up and goes away is profit for them and makes them want to do it again and again. Soon they might think they can do this to any one any time if they keep getting away with it. Hopefully people like you will make an example of bad service or cheats. Good luck !

It happens only at rare instances and this time you have been the victim. In such cases they need to act faster, but as it is new the delay might occurred. Among gambling websites directbet.eu is the best to provide assistance when in need.

thx for the warnning! i stop play there.

Well been waiting for a reply from Fortunejack about my account which my complaint started 05/02/2016 14:38:10 it is now 17/09/2016.

Dont you think they have had enough time to respond to my problem 7 months in total  >:(

I really don't know why it takes so long for them to answer issues,I''m starting to think there's really some problem there,please start resolving issues
People want to get their answers

You should post the truth under FJ OP, or scam accusation. That would be more powerful

this problem i think you can solved to supporting helpp fortunejack
or you can contact official thread fortone jack in bitcointalk forum
iam not gamble in fortune jack
so iam never problem about fortune jack

Fortunejack is a famous one here, they run good business, if OP has an issue, he should bump this topic daily

You should send pm to admin : https://bitcointalk.org/index.php?action=pm;sa=send;u=303298
I have very good experience with support so if your issue is still unresolved than you can ask from live person which is available on site and it is more quicker and fast way to sort out this one.

I totally agree with you, i am using fortunejack for more than 1 yr and still i dont got any issues with depositing and withdraw even their poker table are very fast and genuine, their is no bot of site is playing with anyone. Their free roll tourney is also very good.

I never experienced what you experienced. but with a different case. I sent an email and send all the evidence. and get a response from jack fortune. maybe you can mungunggah secrenshoot here

 jack fortun   scam?

I have done all the steps that you have suggested but they have just fobbed me off.

I'm having trouble understanding why would you keep playing blackjack after 5 bug reports & no customer support response?

who knows. fortunatejack is famous for their bad support, almost everyone knows it. bug report never pays bounty. terrible.

And if this has really been on for a while without any address from admin then its bad and actually show incompetence on the part of management of the site especially the administrator even on this forum...

I would like to give my 2 cent of experience with fortunejack. Because i am a signature campaign with them, i tend to use their platform quite often especially i can change my btc to dogecoin easily and gamble there. So far, i have no issue with gambling there for the past half a year. Everytime i manage to withdraw my amount and there is one time where my account was hacked and the credit was stolen. I tried to contact their support and the respond was quite fast. I didnt manage to get back my missing credits but ever since i on my 2FA, i have no more encounter with hack.

i would say, maybe give them some time

Tbh when things revolve multiple people from multiple department , it can take really long to solve especially technical issue because most people who are the front end doesn't have good technical skills else they would be on the back end team right

Anyway, i couldn't judge whether FortuneJack is Good or bad , rigged or not as most of the online casino is rigged, as for me xd

Shill city in this thread.  Can't you jsut stay in those nonsense "is gambling fix your life? or wreck your life?" threads instead of telling the guy who's been getting ignored for 7 months how awesome FJ is and he should just give them some time?


It's fucked up.  Think about it.

You do realize the concept of running any kind of casino is based on cheating right?
Assuming if you start with as low bet as $1 buck you can  literally win infinite amount of money, how? really simple, just double your bet each time whether you lose or you win just double the bets however you going to need a big balance but still you will win whenever you win big enough for you to exit.

Only question here is: does the other guy or casino accepts to play double or nothing for unlimited numbers of bets?

And you know when you double your bet each time you can hit the limit of which online casinos willing to pay but still  you can bet in a way to come out as the winner before reaching the limit and not loser, so please tell me would you not cheat if you were the casino owner/admin?

I can't believe fortunejack has any problem like this.but I will consider your suggestion & won't deposit.Thank you

Fortunejack is considered to be one of the best site. Perhaps it's a system glitche and in your your case might be a rare and isolated case. Hopefully they would be able to help you out with this mate.

why now like it

oo why am i tagged here lel. btw what's shill city? That's why i said Anyway, i couldn't judge whether FortuneJack is Good or bad , rigged or not as most of the online casino is rigged, as for me xd xd

Really? most of the casinos is rigged? Can you provide two, or at least one address with proofs?

FortuneJack is one of the longest running Bitcoin gambling websites. If there will be something wrong, i'm sure that bitcointalk will be full of sccam accussations.   

How did it come to your conclusion that all online casino is rigged? Do you really play at those? Or you are just passers by by those sites, their are so many big casino out there with huge community and i think those one is good and can be trust to play with, and maybe you hated those one since you lost your money out there but i can blame you with that since it is your opinion and it cannot do nothing with those real casino players.

Because they said to me that the problem didnt exist and it continued happening.

Seems like there might be another reason.  That one doesn't make sense.

did the OP report the problem with fortunejack? because i think better the OP talk to fortunejack support system so they can fix the problem and solve it and maybe at that time, fortunejack have to got maintain site so any chance of error will happen while we play on that site.

The wall of text tho you need some paragraphs. I read as much as possible, has this been handled yet?

This may be only on personal experience but if someone has had this same isse befor this is a good time to let us know so that we can judge where the problem is from, the site, the custmer support or the users ?