[DELETED] DONT DEPOSIT AT FORTUNEJACK

[NooBtc]

FortuneJack has been one of the top casinos in the industry and I have had nothing but great experiences playing at FortuneJack.  I would highly recommend anybody to play at 'FortuneJack anytime. 

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[jod_doj]

I played a few tournis and won a little so I decided to play some Blackjack everything was running fine until the dealer had a 5 and I had 22 in my hand I tried to split so I complained to their service personnel.

IIRC, isn't 22 a bust?

well he tried to split so im guessing he had 2 aces most probably as you can split only with 2 hands

[iv4n]

FortuneJack has been one of the top casinos in the industry and I have had nothing but great experiences playing at FortuneJack.  I would highly recommend anybody to play at 'FortuneJack anytime. 

Me also, I'm playing there for months and never had any problem. I withdraw money that I earned from poker freerolls easy and fast. For me they are one of best gambling sites.

[Trayber]

OP try structuring your blabble into paragraphs so it's readable.

I tried out Fortune Jack this week with a .05 deposit. What I didn't like was having to wait 3 confirmation for the funds to be able to play with. Sometimes 3 confs can take a bit of time depending on network congestion. Other sites credit the deposit instantly so you can play.

I wanted to play poker and I was disappointed I got into the poker room and the only game with a player was at a 2mbtc table   I want to play for real stakes not pennies.

I then went to try casino games and the ones they had were super boring but nonetheless I gave a slot a shot and managed a few bonuses and doubled up my balance to .1btc and attempted withdrawl.

Received in wallet within a couple minutes time so all good there.

Seems alright casino but just don't have the poker action that I would have liked to see. For that reason I doubt I'll be back on Fortune Jack casino anytime soon.

[krunox123]

Your story is a bit difficult to read and understand. Try creating some paragraphs instead of one big wall of text. We need to know where a new section of your story starts.

Is it not possible that their system does not allow splitting two aces? I know every casino has different rules about splitting and doubling etc.

Seems also like you were on a 5 day "hot streak" winning more than you should and than complain about losing when you increase your bet size. That is called variance. It is best not to increase your betsize like that, because one loss at 5 mbtc removes all profit from 5 wins at 1 mbtc.

I know right. I had to read everything twice just to understand part of it.
And it is shady af when they said there is no records of OP playing Blackjack in their database. :O

OP, you should at least provide screenshots of conversations with them.

[treeguard]

i have never had any problems with this website and i will most probably still keep on playing it as i really like it

[Drekavac]

Your story is a bit difficult to read and understand. Try creating some paragraphs instead of one big wall of text. We need to know where a new section of your story starts.

Is it not possible that their system does not allow splitting two aces? I know every casino has different rules about splitting and doubling etc.

Seems also like you were on a 5 day "hot streak" winning more than you should and than complain about losing when you increase your bet size. That is called variance. It is best not to increase your betsize like that, because one loss at 5 mbtc removes all profit from 5 wins at 1 mbtc.

I know right. I had to read everything twice just to understand part of it.
And it is shady af when they said there is no records of OP playing Blackjack in their database. :O

OP, you should at least provide screenshots of conversations with them.

I agree with this member.
Screenshot is best proof or this is just a witch hunt.

[edmundduke]

I have also had a fair share of bad experiences when playing there (i have played there 4-5 times only). But in that time i also managed to get hit by several inconveniences. I experienced massive lag, it was not all bad but in some games, it was pretty much impossible to do anything. So i just played dice and a few other games that didnt lag so bad, then i tried to withdraw and got it like 12h later (it was only a small amount of 0.1BTC). You can safely say that the customer experience is not their main concern.

[rizkyhiw]

FortuneJack has been one of the top casinos in the industry and I have had nothing but great experiences playing at FortuneJack.  I would highly recommend anybody to play at 'FortuneJack anytime. 

Me also, I'm playing there for months and never had any problem. I withdraw money that I earned from poker freerolls easy and fast. For me they are one of best gambling sites.

it is not only about deposit/withdrawal proccess problem i think, op explained blackjack technical problem which make him feel rigged.
and AFAIK withdrawal with big amount need manually checked so it take time longer than usual, it is reasonable enough.

[twicezeroiszero]

still no resolution to my problem and no contact whatsoever

[FortuneJack]

still no resolution to my problem and no contact whatsoever

Dear user,

We have sent you the email and contacted you as soon as you wrote.  Now,  investigating the game takes time in order to provide you with quality answer. To our understanding, when a user has the issue they do not have to be aggressive and should adhere to ethics of mail communication.  As soon as we investigated your case we gave you this response on Feb 15:

We have checked on your game in our system and ID 4407961462  of your played game in BJ has the open status dated  05/02/2016 14:38:10. The  "open" status is due to disconnection of the you from the game.The reason for that could be either you  left the game on purpose, or were disconnected due to network difficulties on your end. As for the supposed WN ... you can log back into the game and finish the hand any time, afterward the status of the hand will change to close.

Please, prior to posting wrong accusations read the mail we sent and please try to post a rational assessment of this case.

Thank you and have a good day.

[plost24]

it was always the same you contact support no one answer you just post in bitcointalk and you get your answer and sometime with bonus XD
anyway i wish that you solve you problem many users had the same before and tell about this bad service so i didn't try this site to say my opinion but see your experience in this site i think that they need to improve their serveses to keep there costumer and don't lose anyone.

[AfricanBloke]

That is why I only trust primedice all others are a scam

[lite]

That is why I only trust primedice all others are a scam

You can't say that, there are many other trustable gambling sites like fortunejack, betking etc..

[katerniko1]

well i played there alot and i never had any issues try contacting them about it in their thread or on live support..
i never seen someone issue was not resolved.
regards.
-Katerniko1

[BitMaxz]

I always hear that fortunejack has having some issue from other players.. and i think better to go in other gambling site that you can find the same as fortune jack.. many site are legit and you can talk to them without issue.. t

[TwitchySeal]

still no resolution to my problem and no contact whatsoever

(TWO MONTHS LATER)




Dear user,

We have sent you the email and contacted you as soon as you wrote.  Now,  investigating the game takes time in order to provide you with quality answer. To our understanding, when a user has the issue they do not have to be aggressive and should adhere to ethics of mail communication.  As soon as we investigated your case we gave you this response on Feb 15:

We have checked on your game in our system and ID 4407961462  of your played game in BJ has the open status dated  05/02/2016 14:38:10. The  "open" status is due to disconnection of the you from the game.The reason for that could be either you  left the game on purpose, or were disconnected due to network difficulties on your end. As for the supposed WN ... you can log back into the game and finish the hand any time, afterward the status of the hand will change to close.

Please, prior to posting wrong accusations read the mail we sent and please try to post a rational assessment of this case.

Thank you and have a good day.

I'd be curious to see how much time the signature campaign members defending FJ in this thread actually spend playing on fortune jack (other than in the poker  freerolls)

They probably didn't even realize FJ just bumped a thread that died 2 months ago.  FJ probably didn't either.

Posts like these are wrong on many levels.

Well I thought they should deal with my problem in a timely manner

You are not the only customer that play on the site for sure and they got hundreds of customer that might send them other support email as well so they are taking some time to fix the other issue since yours isnt really important. I could split whatever card I got in the blackjack so Im not really sure why you cant do that

still havent offered me nothing apart from air.

I can totally tell that you are just making this a big fuss because you want something or atleast compensation because you lost the game. From the way you write this all up, this is just too dramatic and most people can here vouch that it would not take 8-9 working days for the fortunejack support to reply an email from player

[aleandromagno]

still no resolution to my problem and no contact whatsoever

(TWO MONTHS LATER)




Dear user,

We have sent you the email and contacted you as soon as you wrote.  Now,  investigating the game takes time in order to provide you with quality answer. To our understanding, when a user has the issue they do not have to be aggressive and should adhere to ethics of mail communication.  As soon as we investigated your case we gave you this response on Feb 15:

We have checked on your game in our system and ID 4407961462  of your played game in BJ has the open status dated  05/02/2016 14:38:10. The  "open" status is due to disconnection of the you from the game.The reason for that could be either you  left the game on purpose, or were disconnected due to network difficulties on your end. As for the supposed WN ... you can log back into the game and finish the hand any time, afterward the status of the hand will change to close.

Please, prior to posting wrong accusations read the mail we sent and please try to post a rational assessment of this case.

Thank you and have a good day.

I'd be curious to see how much time the signature campaign members defending FJ in this thread actually spend playing on fortune jack (other than in the poker  freerolls)

They probably didn't even realize FJ just bumped a thread that died 2 months ago.  FJ probably didn't either.

Posts like these are wrong on many levels.

Well I thought they should deal with my problem in a timely manner

You are not the only customer that play on the site for sure and they got hundreds of customer that might send them other support email as well so they are taking some time to fix the other issue since yours isnt really important. I could split whatever card I got in the blackjack so Im not really sure why you cant do that

still havent offered me nothing apart from air.

I can totally tell that you are just making this a big fuss because you want something or atleast compensation because you lost the game. From the way you write this all up, this is just too dramatic and most people can here vouch that it would not take 8-9 working days for the fortunejack support to reply an email from player

Explanation from FortuneJack seems to be reasonable. Disconnections happens. I think the OP should say whether this was this case.

[twicezeroiszero]

still no resolution to my problem and no contact whatsoever

Dear user,

We have sent you the email and contacted you as soon as you wrote.  Now,  investigating the game takes time in order to provide you with quality answer. To our understanding, when a user has the issue they do not have to be aggressive and should adhere to ethics of mail communication.  As soon as we investigated your case we gave you this response on Feb 15:

We have checked on your game in our system and ID 4407961462  of your played game in BJ has the open status dated  05/02/2016 14:38:10. The  "open" status is due to disconnection of the you from the game.The reason for that could be either you  left the game on purpose, or were disconnected due to network difficulties on your end. As for the supposed WN ... you can log back into the game and finish the hand any time, afterward the status of the hand will change to close.

Please, prior to posting wrong accusations read the mail we sent and please try to post a rational assessment of this case.

Thank you and have a good day.

Wrong I tried several times to contact you and you said you would deal with my case and after how many weeks you come up with the feeble excuse of a disconnection. Many times I tried to continue the the hand and it just simply crashed I told your support on several occasions that this was the case but still you chose weeks to inform me I am truly disappointed with the level of your service from one of the industries figure heads.

[prtty2gal2]

I would like to say something here, seriously FORTUNEJACK PLEASE READ THIS : The chat you have in your site just makes me feel like I am talking to another gambler, they have 0 knowledge about casino and if withdraw stuck or any other problem they just say WAIT, in my life I ever seen such bad support. Sorry though I like your site.