Bitcoin Forum

Please limit this thread only to people who ordered and haven't received a unit or tracking/shipment information about their order. Only information pertinent should be posted, the rest will be pruned if deemed irrelevant.

Please post your order number and your order date. Please note if you do not wish for Avalon to publicly confirm your order status. Otherwise this is a request for Avalon team to do so.

If you receive your units, or get information please update OP.

Please post if you have had any communication, or posted a support ticket or called DHL or EMS about your order.

It's sad it has to come to this but it's necessary since avalon is pumping batch 3 buyers, while the "+trust" batch one buyers are still in the dark and batch 2 is taking a "break".

Bitsyncom, Dr Zhang : please respond and let everyone know what's going on and confirm orders have been shipped or not if the user requested. We don't want to shame you, we only want a little information and some answers. A simple response such as "shipped date,DHL"or "shipped date,EMS" is sufficient.

OP will be updated as much as possible.

Delivered! Aseras    Order 20000300      Oct 2nd     ( created ticket in January after DHL switch since my address is not reachable by DHL, only EMS/mail. No response. Emailed Yifu, received response march 19th that shipping soon, unable to confirm with shipper )
Delivered! Tripper22 Order 200000152 Sep 23rd
Delivered! Vicus     Order 200000618 Oct 12 Stuck in customs
Delivered xempew    Order 200000864 Nov 26
Delivered spiccioli  Order 200000381 Oct 3
sgravina Delivered    Order 200000501  Oct 4  https://bitcointalk.org/index.php?topic=140539.msg1718938#msg1718938
Delivered! Uncle Scrooge Order 200000819 Nov 20
Delivered! needbmw   Order 20000855,200000858  Nov
myrond       order 200000345, Payment made October 3rd 2012https://bitcointalk.org/index.php?topic=141154.msg1825844#msg1825844
Mikej0h  Delivered   Order 20000079x  Date of confirmed payment (wired): 22 november 2012
JerimiahJohnson      Order # 200000393  Slightly more Partially delivered
Delivered! OTtAn     order 200000176/200000870 payment complete 27.09.2012
Delivered! plastyc    order 200000741  Date of confirmed wire payment: 19.11.2012
Fullsurface order #200000852 not received
libertybuck   Order # 200000255  Partially delivered
caoxg  Delivered
melmo Order #200000573 Oct 6th
jerseyjon Order #200000789 Nov 18
delivered server Order #200000414 Oct 3rd
Begru Order 200000453,Order 200000456,Order 200000465,Order 200000540 Partially delivered

Tripper22 Order 20000152 placed and paid on September 23rd 2012. My submitted address information and phone number are correct.

Numerous emails, private messages and 1 support ticket. No response from Yifu. I have called DHL everyday for the last 2 weeks and they have nothing for me in their system.

I know the Avalon team is busy, but they could give us a quick response. I am very surprised that with my low order number and quick payment that nothing is coming for me. I know that orders and payments well after mine have been shipped and received. How is this fair to people that placed orders quickly and paid quickly? Batch 1 early on was about trust with a payment method that could not be reversed. I paid quickly because I knew Dr Zhang had delivered consistently in the past. It appears that your order number and how quickly you pay has no effect on how quickly you will receive your Avalon. This delay is obviously costing me a lot of bitcoins.

Edit: I submitted another support ticket as requested in the last Avalon newsletter.

Order #200000618, paid on October 12, 2012. Support ticket, public and PM questions. No info, no tracking #.

PS: Just read from Russian tree of this forum, that ngzhang in person told client with 4 units order (country: Belarus) about customs problems with his units and offered help with that. Is that customer was special?

The following order has not been received.

Inquiries made with DHL once per business day between March18-22-- no shipments found destined to my address.

Order #200000864

Order Date: November 26, 2012

Payment Date: November 29, 2012 (Wire Transfer)

As per Bitsyncom's instructions in the latest newsletter pertaining to not received orders, I have opened another support ticket accordingly.

My units were just delivered.

:D

Great news! They "blend"?

Order 200000381 paid with BTC October 3rd, 2012

Ticket opened on support.avalon-asic.com five days ago after I saw later orders being delivered, got an answer immediately telling me that my address/telephone number could be wrong and to send it again.

I've asked for a tracking number because DHL does not even search for a package for me without tracking number (I've tried several times, to no avail).

I'm waiting for tracking and/or delivery.

spiccioli

One machine, the cards came loose. screws stripped out of heatsink that hold it in place. Bashed the shit out of everything inside. I think I've salvaged it.. maybe.

One machine is fine, blending well. :D


I asked DHL Friday and today for info with address and they said they had nothing. Then units arrived. So take that for what it's worth.

Thanks for the update. What country are you in?

I'm in the USA.

So, guys, when you call DHL what do you tell them? Obviously not the tracking #, since nobody received it... What to ask?

Give them your name and address and they will let you know if you have anything coming. I'm still waiting and I have no new information from BitSyncom.

The following order has not been received.

Inquiries made with DHL once per business day between March 1,2013 to March 26,2013 and no shipments found destined to my address.

Order #200000819

Order Date: November 20, 2012

Payment Date: November 20, 2012 (Bitcoin)


I opened a support ticket #533 with helpdesk and no help so far !!

I have sent Bitsyncom pm,emails and so far nothing helps

No one will talk to me !!

Can someone please help ?!

-Uncle Scrooge

Join the club. I'm in the same boat.

How long do you guys wait until you show all the proof you have and request forum mods to give out scammer tags to avalon crew? Maybe that might get you some info.

I didn't even think of that as an option. I don't think that the The Avalon Team are scammers.

I think that their shipping and order management is a clown show. They should reimburse customers for substantial loses due to their mistakes.

Well it seems like they really dont care. If you get it great. If you dont... Well maybe they will look into it. They have plenty of time for posting online when they wish, giving an interview, or whatever... But making sure batch 1 customers who gave them VALUABLE TRUST and money... Eh... They will ignore you, maybe get you your gear, or perhaps if u dont chase them down and beg, maybe nothing at all.

They have reached the too big for their britches stage. But eh, money will do that to ppl.

Good luck. I realize, if i was you, i would be sad about not being able to mine with fast gear and not knowing why. You took some risk and still no reward. They have their reward 3 times over now.

Some hopeless people even try to give Yifu some money, to make delivery faster :)
Yifu, if you said that 90% (270) of units were already delivered to customers, please take a time and do some manual work to satisfy customers of 30 undelivered units. And give us tracking #.
Thank you.

It's a really shitty situation and it appears that BitSyncom / Yifu doesn't give two shits. I can't think of anything else I can do to get this rectified. It's good to know people understand what I am going through. Thanks.

Orders 855, 858 (ordered/paid in November) still no information, no tracking numbers, nothing here.
Created tickets, sent e-mails, PMs...
Team Avalon please respond.

updated OP.

You can bet it is. Congrats (finally)

Lucky you... I called DHL today and still no tracking number yet for me.  No packages inbound for me yet!  Hopefully they'll eventually ship it!  They definitely did not send them all at once;  I'm betting there is quite a few people who still haven't received them.  Your package is ahead of mine!  Maybe tomorrow I'll call and they'll have done more shipping!

(order 200000345, Payment made October 3rd 2012) Country: United States

Update: 3/29/2013;  called DHL nothing shipped yet!  Maybe next week?
Update: 4/1/2013; called DHL, the lady I talked to said they require a tracking number to locate a packet now
Update: 4/3/2013; ngzhang contacted me, said the box is now ready to ship, but they cannot ship to a PO Box, I gave a new address to ship
(I had two addresses in store.avalon-asic.com, both a PO box AND a physical address); I've also submitted tickets with my address, and I have my information in the new system as well.
Update: 4/4/2013;  called DHL, couldn't find anything inbound
Update: 4/8/2013;  called DHL, nothing has been shipped yet
Update: 4/9/2013;  emailed avalon; they responded it should be shipped;  DHL still can't find it :(
Update: 4/10/2013; DHL returned 0 hits to me (asked via email), forwarded result of DHL response to avalon
Update: 4/11/2013; no response from avalon;  nothing from DHL
Update: 4/12/2013; avalon delivered, ship date on invoice says it was shipped 4/5/2013.  Avalon is currently doing ~70-~75 gigahash (avg of 73?)

Hi,

today I've found a more chatty DHL representative, he tells me that having:

- name
- address
- DHL customer code

of the Hong Kong forwarder through which units are shipped could be a way to find out where my packages are.

BitSyncom, can you please give these data to me?

spiccioli

I saw this reading through something about batch 1 orders and someone who received their shipment gave this address.  Disclaimer -  just a copy and paste from another thread, not sure if it is correct.


MR LIJIAO
BEIJING FEIXIANG CO LTD
C/O YFHEX
2RD INDUSTRIAL DISTRIC HOU RUI VILL
XIXIANG TOWN BAOAN DISTRI SHENZHEN
HONG KONG
HONG KONG
Sender Acct 631053015

Got interesting conversation between me and one customer with 4 avalons already mining. He said, that he choose EMS delivery (wrote support tickets), but his units were shipped via DHL. For his country this is acceptable. But if Avalon team shipped via DHL for me, its total fail, cos DHL is not working with individual persons in my country and all goods forwarding back to sender. Might be that the reason, my order were in problem list? It will be total fail if BFL start shipping before my unit will arrive.
YIFU! GIVE ME INFO PLEASE!

Ok guys,

with the Hong Kong forwarder's name (https://bitcointalk.org/index.php?topic=137534.msg1610807#msg1610807) at hand, thanks iamnot, a DHL operator trusted me and decided to search for my packages using my last name and address... and...

I have my fuck**g tracking number! :)

The sad thing is that my waybill has been created yesterday, march 28th, in the afternoon (I believe Hong Kong time), so either my units arrived here, were sent back and yesterday they started the whole process to send them here again... hard to believe

or

they were never sent in the beginning, maybe my order was lost when they dismantled the avalon asic store between batch one and batch two, who knows?

Anyway, let's  hope now that they arrive here in a few days, I'll keep you informed.

spiccioli

ps. because of this I've lost the income of three avalon units for a couple of weeks... anyway today, as we say here, I'm happy as a toddler :)

Hi,

Called DHL several times, but no packages shipped to my address, therefore my details;

Date of order: 19 november 2012
Date of confirmed payment (wired): 22 november 2012
Ordernumber: #20000079x

Any updates?

Batch 1 Order # 200000393

Still missing 2/3 of my order

no tracking numbers and no communication from Yifu or Bitsyncom


I would even be willing to take all of my units with no PSU's if it will move things along

C'mon guys we have a lot of people who invested a lot of money to fund this project (Batch #1)

We should be rewarded for taking the initial plunge by getting all of our units.


Batch 2 and Batch 3 already sold out or is about to sell out


Batch 1 customers like me we need our tracking numbers we need some kind of feedback from these guys as to where are units are and how long we will wait for them.


I know you guys are understaffed and overworked but communication is key right now.


im trying to be very understanding and patient but we want our avalons!

:)

thanks for your time
-JJ

I would love to, but no unit nor tracking number received...
I am a patient guy, also ordered a unit from the left overs to say so. So I expect to be end of line...

But I have to admit this now starts to get really annoying.
I have no reason to believe I'm on the problem list, as I've received several other goods from China or Hong Kong, and that my address is valid.

People also seem to receive update emails, a newsletter, even that I do not receive. If I add that all up, I'm left completely in the blank.

Got mine yesterday!! :D

Order 381, paid October 3rd.

spiccioli

Was the address right? Can you look up the tracking number (assuming they put it on the package) to see when it was shipped?

we got a new bunch of problem addresses on the first of April, so you'll probably be contacted soon if you are on the list.

order 200000176 payment complete 27.09.2012
i don't have answer on all my questions 2 month.
My restored order 200000870.

Meteorite,

yes, address correct, shipped march the 30th, waybill created two days earlier.

spiccioli

I thought they were shipped earlier than that... anyhow, enjoy! :)

So how about domistic orders?
Or you also export domestic orders like #357 to hongkong and back import to Shanghai?

I've tried to contact Avalon team via emails, support tickets, PM without any response...
Checked my shipping address and telephone - both are correct.
Calling DHL every other day - still no packages from HK for me :(

Date of order: 12.11.2012
Date of confirmed wire payment: 19.11.2012
Order number: #200000741
Country: EU

Called DHL, shipment on it's way.
Unless I receive a box of bricks, I suppose I'll receive my shipment soon (probably saturday or monday)!

mine is received. please update the list and remove me.

OP updated

sgrinas (sp?) is talking about how his units are RUNNING in his house.   you should update I think.

I not received order 200000846 to 6 devices.

Aseras please add me shipping info:

libertybuck   Order # 200000255  Partially delivered

order #200000852 not received

Unit was received yesterday.
Aluminium was at some edges damaged, but unit seems to be hashing away fine.

Post your info here and we will try and get it taken care of.


OP updated.

early batch 1 #393 only received 1/3 of large order weeks ago - have submitted multiple tickets, emails, pm's no responses at all

It was claimed the entirety of batch 1 was shipped, has this been confirmed?


 is there a way we can get in touch with the forwarding company that was used.


Anyone have their contact info or #??????





I am trying to be very patient and I know you guys are busy and understaffed

but I put a huge amount of money down on this and I really would like the rest of my units.

please Yifu can you please get ahold of me, or if someone has info on how I can contact the forwarding company I really need to get this resolved.

thank you for your time
-JJ

Sir, I could understand your feeling because I and you are on the same boat. I am still waitting for my 18 units anxiously.

And, I understand the situation that we avalon customers are earning quick money via avalon team.

Order #200000573 placed and paid for on Oct 6th, not received.

I have not yet got my Batch 1 order.  I have left 4 support requests.  Up until recently, I knew everyone was in the same boat and waited patiently, but after the last newsletter explicitly asking us to use support and we would get a reply as the remaining batch 1 items were likely to be address issues etc., I duly left my support request and I still have heard nothing. 

The details are as follows - 1 unit with order #200000789 placed on November 18, 2012

Hoping it will turn up soon to give me faith my batch 2 orders are ok

Avalon unit was received 4-5-2013. Working fine so far.

9  more orders more to go

 
Three weeks ago Yifu said...


DHL still doesn't see any inbound packages for my area from Hong Kong.

So I'm starting to lose faith... order #414 (https://blockchain.info/tx/883abb7ef65f9caea8175638234c621c9440f8be02356e78b7a6b2813b060601)

TS please add my order. Thanks.

OP updated

Avalon received. Thanks.

Care to post the dates of the waybill? DHL could not find it even after it was in their system?

So you got yours, but nothing showed up at DHL?  Perhaps I have hope yet as DHL cannot find anything come to me either...   I hope so as mine still has not arrived (or shipped according to DHL)

I received my order yesterday on 11.4 :)

Parcel sent from HK via DHL on 8.4.
Parcel discovered by calling DHL on 9.4.

Please, update OP.
Thanks.

I received another 5 units today. Which puts me at exactly 1/2 of my total order.
Avalon is not a scam or any such thing, I just think Chinese customs is very slow and it takes time to get all of the boxes out of the country.


Avalon we love you :)

was that all from batch 1?

no

I not received order 200000846

 :o :o :o

I think he meant to ask were all units that arrived ordered in Batch 1?  He was not asking did you receive all your Batch 1 units.

Because you said no, it would mean another Batch has shipped  :o

I not received order 200000846/
Give my devices

Re:Order #200000846 #647
Created on Fri, Apr 12 at 4:00 AM
Being Processed
Order #200000846 #477
Created on Mon, Mar 11 at 9:01 AM
Being Processed
Order #200000846 #470
Created on Mon, Mar 4 at 2:26 AM
Being Processed
Order #200000846 #432
Created on Wed, Feb 20 at 4:09 AM
Being Processed
Order #200000846 #291
Created on Mon, Feb 11 at 2:10 AM
Being Processed
until now the status has not changed. #35

support no reply

Anti I think you are very confused.  THOSE ARE ALL BATCH #2 orders.  They haven't even STARTED shipping BATCH #2.

You got at LEAST a month to wait. 

i think xempew has received his units he has tec problems with his units

https://bitcointalk.org/index.php?topic=168495.msg1769010#msg1769010

Got my November orders today, please update the list.

dam and i'm still waiting on my order and im 3 orders in front of you needbmw

Somehow it doesn't seem to matter what your order number is...  I'm still waiting too.

Missing 3 units till now
Order 200000453
Order 200000456
Order 200000465
Order 200000540
Partially delivered, but no info which order was delivered
support no reply

i have an early batch 1 order partially delivered. #393

Still waiting for 10 units - btw 2 of the units that did arrive came completely destroyed to the point that they cannot be used.

check out the tech support thread for info on that.

Had a call just now. That was from EMS. They have package for me from China (not Hong Kong?) but can't give it to me, cos haven't customs clearance documents :( At Monday they will fill request to central office for documents. Fuck.

Update: Asked for tracking number. Got it. According to track #, package was sent April 07. As I suspected. And sent from China directly.

Sorry for this. Wonder if you've got tracking number from BitSyncom by request?

No, BitSyncom silent as usual.
I've got it from EMS lady, that called to me.

Jesus, this makes it pretty hard to be confident about a batch 3 order.   :'(

Pfff Vicus was a cry baby 2 months ago... He should drink more vodka and cry less

So, avatar have a great power to mislead ppl :) Changing. If I cryed, I cryed not more than others...
And about Vodka: I'm not drinking any type of alcohol and not smoking.

You should consider starting. :D

I had some alcohol complications with one of my relative. All this ended with death. So its not funny to me.

8 units of my order owned yet.

So you only received 10 out of 18?

Got my orders today, please update the list. order 200000870

OP updated.

mine was not updated:
https://bitcointalk.org/index.php?topic=157856.msg1696965#msg1696965

I'm still waiting...  and thinking of sacrificing a GPU to appease the ASIC gods!  (It will probably be an Nvidia card :) )

Oh man that gave me a good laugh. I'll stomp one of these crappy 8500GTs that I have laying in my parts bin  :D

Finally! Today I've got my unit! Unpacked, tested cables, now flashing last firmware :)

Gongratz)
It's been a long time before you received your unit..

But we all know its worth it)

Thanks for the moral support.  I have this feeling I'm going to be the last person on this forum to receive my batch #1 order. 

Unfortunately there is no glory in being last...

melmo, what country do you live in? It may be your postal infrastructure that is slow (eg. I hear from people in russia that it can take 1+ month to receive an international package).

Congrats, from seeing all of your posts at all the Avalon threads it must have been long wait for you  :D

Thanks guys! The hardest thing was to force myself to not think about it too much, since I know how similar thoughts can have negative impact on nervous system.

I was asked to share tracking info for my unit.
http://puu.sh/2JYtz.png

Ouch, 10 days after 1st attempt at delivery   :'(

I'm in Canada.  I know we're a little backwards, but it's not that bad here  ;D

I know someone else in Canada received their order weeks ago, and they placed their order a month later than I did.

Oh well, the wait goes on...

NICE! Happy HASHING! ;D

Finally I received all of my units.  Aseras please help me update the list.  Thanks.

WoW. Congrats man! Happy mining to you and your mates :)

It's getting awfully lonely in this thread as you guys all receive your shipments.

I'm still waiting...

you are not the last one who is waiting......

It's nice to have company, but it's not nice that we're still waiting :(

Zhang & Yifu... come on... what is the problem with these last batch 1 Avalons ?

Avalon has no way of confirming that a avalon arrived, also isnt able to confirm that a avalon is NOT received. So they have to wait for their Agent to tell them when the avalon comes back.
If that does not happen, they have to assume they did receive one and want to have a extra unit.

Why not ? The agent can check and a provide tracking code.

We're talking about a few customers, easy to check.

Well maybe they are located in a remote place where DHL or EMS does not deliver directly and it has been handed to sub contracters. So, well, it is about 3 of 300 units that went missing I dont think its a bad quote but its a bad service not communicating.

I agree, comunication can make or break a company.

DHL does not use Subcontractors.

HA-HA.

I think its more than 3 units missing seaming i'm still waiting on 2 and im not located in a remote place i am located in a big european city  they just did not send the units yet that thats the problem .where being bamboeseld

It takes a lot of effort to blow through customer cash. Maybe they will have time to email you next month about the delay.

thats whats monopoly dos 2 the game

I live in Canada - it's not that remote, and others in Canada have received their orders.  If only Avalon would actually respond to an email, or support case, or a PM on this forum...

They have a tradition of silence on all issues.

So, did you receive your order from batch #1?

I have not received

even believe in miracles will soon stop

If there are representatives of the avalon team, let them answer when get my device? Order #200000846

Nope, I haven't received it yet.  Avalon has a code of silence when it comes to customer inquiries, I wonder what "Omerta" translates into in mandarin...

I'm starting to lose hope.  I put my faith and money in these guys over 7 months ago, and now I feel like I've been scammed.

Avalon is rolling in money. You'd think they could afford one customer service grunt.

Now at least I know I'm not one waits

wow... may 16th... And not everyone got their avalons... This is just brutal. And batch 2 people already counting down? Ehh, I'm afraid It won't be a while...

Brutal is a good word to describe my situation :(  If the batch 2 folks start to receive their orders before me then I know I'm hosed.

Hello, BitSyncom, help!

 :(
Looks like BitSynCom have worst support in whole Bitcoin ASIC market. I am glad that I bought Bitfountain machines, not these Avalons...They bit overpriced, but at least I have them hashing right now and making return day by day...

well they have we are  in the same boat

Crap.  Hello, BitSyncom, is my Avalon ever going to ship?  Can I get a tracking number?

Just wondering, Fullsurface, where are you located?

still have not received goods.
Poslenie for 2 weeks at least someone received ?

The Netherlands

BitSyncom when Avalon will perform their duties?
When will the shipment?

the support no one comes out.
mail no answers.
answer here

paid more than $ 8K and this attitude

thats  about 5 units

6 units, no received

Eeesh, I'm upset about not receiving my single unit, 6 units and you would have to peel me off the ceiling :)

You need a math lesson.   It is ONE unit.   of either batch II or III since he paid in BTC.

Not sure that's correct, It's 6x Batch #1 units and IIRC he paid by Wire.

then i apologize.   If you look at the chip thread there are people that sent avalon over $80,000 for chips and cannot even get the "honor" of getting an email reply.   Yifu must have hired Josh to teach him how to deal with customers.

Nah if Yifu took CS advice from Josh, he would be here everyday indiscriminately calling everyone dicks  :)

Nah if Yifu took CS advice from Josh, he would be here everyday indiscriminately calling everyone dicks  :)
[/quote]
And cocksuckers :)

Think about the lost revenue that anti76 by not having his 6 units a month ago, $80,000 is probably in the ballpark.

But actually I'm more concerned about my lost revenue from my undelivered single unit...

At least that acknowledges that he read your post.  Is that better customer service?   ???

Most people got their Batch I two months ago....
So, 6 units X 67 GH/s = 402 GH/s
Over the last two months, he would have averaged 0.6% of the total network.....
3600 BTC X 60 days X 0.006 = 1,296 BTC.   Ouch.   I would be pissed.

Day losses grow

He paid 3 moths after deal was closed so I wouldn't wonder.

oh LOL.   I had forgot about the people that entered orders because they found the cart still worked after it was clear a product was coming.   God, so many tributaries off the asic river of drama.

Yes, but in his case he ordered during batch 1 time, then disappeared. And 3 months later popped out of nowhere asking Yifu permission to pay for that order which at that time should have been cancelled twenty times. Good case about doing good for strangers :)

For those with short memory

https://bitcointalk.org/index.php?topic=137534.msg1862299#msg1862299

Anti76 found out his initial order that was not paid had not been cancelled and after he
figured out Avalon was a sure thing to deliver units (after bASIC had gone bust), he
insisted on completing the wire transfer

You can read Yifu's reply here:

https://bitcointalk.org/index.php?topic=137534.msg1470040#msg1470040

Yep. That doesn't change the things dramatically though.

Yes it's simple if Yifu just reply on the Mather and addresses the issues  we wont be having this discussion
but buy leaving the customer issues unanswered and not responding  he forces the people that are still waiting  2 keep posting and whining  and i no you guys are hammering on the fact that anti paid late but the fact of the mather is he paid  and he is not the only one thats still waiting yifu should respond tel us whats gowning on  tel us if the units are ship or will be ship or wont  be ship so the whining stops 

Use English mf

http://en.wikipedia.org/wiki/The_Soup_Nazi#Critical_response

Yah, so no Avalon for me.  Except I paid in October, right after I ordered. 

C'mon Avalon, toss me a cookie, let me know that my order exists and whether it's going to ever ship.

in my defense - asked to pay or not. after the payment of the money came and asked to wait for goods? All received a positive response.
 
Since then, nothing.

Here's what I constantly grumbling that did not get out of this, some have learned that incorrect data in Avalon on delivery and they are all taken.

If already receive batch 2, then why are us ignoring?

Good question.  I wish I had an answer :(

WOW, Batch2 is starting to customer.....
We are ignored from Batch1.
So, what would the community do if they are kid like this?
Give me your Ideas!

Has not yet received any answers about my order.

Yifu very sorry that work with clients situation at this level.

Besides melmo and I still have not who received the first batch?

I'm still waiting 2 

understand. sympathize with you

Thanks man. Where losing a lot coins  >:( >:( >:(

I read here often that you called DHL to ask them if packages are on the way to your address. How did you do this? I now tested it in germany, asked them if are packages underway to my address and they told me they cant tell me that info. Then i asked if its possible when i give the source-address but they didnt want to give it out without shipping number.

The question is... some claimed that they can find out that there are packages on the way to them and even get the sending number. Is this true? I couldnt do this.

It depends on the DHL staff member. Every time you call, you'll get someone else. Some have been very persistent by calling again and again until they got a shipment number by using the sender address of batch one, which was posted a while ago.

Once you have the shipment number, you can do track & trace on the web.

About a month ago I was calling DHL everyday, but have since given up.  At first I was able to just give my address and they would look up deliveries, but the last couple of times I called they would only look up my name and wouldn't do the address search.

What do you mean with your last sentence? First they checked when you gave your address only and the last times you have to give your name too? Or wasnt it possible anymore then?

At first they asked for my address and name.  The last couple of times they wanted only my name, and when I asked if they could search by my address I was told "no", even though I had been doing it for several weeks.

The security-man from dhl wrote me that it should be a difference between dhl parcel and dhl express. For dhl parcel a change in address isnt possible he claims. A change is only possible if the customer has a post-number and the sender has put this number on the packet. And the receiver has to go through post-ident beforehand. Thats pretty secure because your id is checked and so on. Such registered customers can login at a website and change the address.

The only other possibility is to do a change of address contract. The receiver then gets a confirmation letter about this change of address contract. When the receiver isnt happy with this he can stop this contract.

So that looks safe for me then. Maybe the only problem is with dhl express then. He says that with dhl express a change of destination can be done. He claims again that only the sender or payer can make a change of address. The receiver only can do this when a unsuccessful try to deliver happened. Thats only possible if the sender gives the full address of sender and receiver and the sending number. The receiver only can change the target when he has the notification code or the sending number (with knowledge about sending and destination address).

He then claims that a third person can get the sending number when he knows the sender and receiver address. The reason for this is because only the sender knows the sending number. And they dont give out this number for data security reasons.

So for me it looks like the problem is with dhl express and that someone only has to find out the sending number. I only get normal parcels from dhl in the next days so i cant test it. But when you say its possible to get this number i will give them a link. They should run some tests about this.


And where they possible to find a package only with your name? Or did you gave the sender address beforehand? Maybe they changed already something internally because of the ruckus around this?

Nope, they were never able to find a package with my name, and I haven't received anything from Avalon yet.   A few times I asked if the sender's address would be useful, but none of the customer service reps wanted to get that info from me.

Who got?

Not me.

bump

Has not yet received any answers about my order №200000846.

BitSyncom when the delivery?

You probably got thrown into batch 3 customers..

It would be nice if Avalon at least told us that.

Avalon is quiet.
Not response to anything.
Not to ticket.
Not to forum.
Payed a lot of BTC an $ for Batch1 and missing partially units.

AVALON, be a fair partner and give us answer where are the missing units!!!
But we know this will help nothing if we ask friendly....if we will ask unfriendly...this will also not help

AVALON IS DEAF

I already thought about going to chinese subforum and pay someone there that is going to visit them. Its unbelievable that even their payment provider cant get in contact with them. Or zefir, who lost 782.1BTC because a payment took longer than 8 hours to confirm.
Something must happen. Im not sure why they do like nothing is happening out there. What must happen that they get that this non existing support is a problem? A demonstration before their companies rooms?

Wait a second, you can visit them?  It's probably worth the airfare, but of course you would have to actually be in communication with them so they have units ready for pickup.

I cant visit him easily. So i wrote i thought about searching someone in chinese subforum here at bitcointalk that lives near avalon. So that this person can visit them and ask the questions that should be asked.
I dont want to pickup, i only have questions. And since they dont speak with their customers anymore i thought of this way to contact them...
Its pretty useless trying to get in contact. I think i got lucky when i opened a help-thread at bitcointalk but emailing avalon, or emailing directly yifu, opening a ticket or spam the irc channel didnt work for me yet. I can understand that people slowly get angry.

This is disgusting - they can't be bothered to answer a damn email???

I want an answer - will be delivered within a week or not?

BitSyncom you still every day on the forum. reply.

Actually Last Active:    May 28, 2013, 10:45:24 PM

https://bitcointalk.org/index.php?action=profile;u=68196

Nothing prevents people from creating a second account for discrete browsing of course ;-)

Or browse as guest wo registering...

It's shocking that a few still haven't received their batch #1, and there is also a user who's machine arrived broken who despite initial promises from avalon still hasn't heard anything about a replacement

I get these are technical guys who don't want to deal with all the customer service but why the hell don't they just hire someone to process emails and support tickets, they'd be happy and customers would be happy, it's not like they can't afford it.

My guess is that until they have the SMT line dialed in, building the custom parts of these machines is a pain in the butt (i.e., they need to schedule time on someone else's SMT line).

Having to deal with the one off problem components and diagnostics even more so.  It seems like they attempted to built them to be bullet proof so they wouldn't have to deal with support headaches.  Unfortunately it looks  like they still have 3% or 4% that need some kind of assistance.

Don't worry, they're safe in Kansas.
http://imageshack.us/a/img196/103/globalhashmoststablemin.png

BitSyncom when the delivery?

Anyone in this thread receive anything recently?

No, avalon is quiet as before....

Let me know where Avalon exactly is located

I dont have a clue. Does someone who got a miner knows the address or is there only the address of the shipping provider? At least the bill should contain the address right? Anyone?

Or is there a phone-number known from avalon? I mean its a company registered in china isnt it? The info should be possible to find out.
If i would have known the trouble with avalon i would simply have bought some more asicminer shares and thats all.

If there are representatives of the avalon team, let them answer when I get device? Order #200000846

You noticed that avalon now gives support? I tested it last night... i got a very quick positive answer (about chip batches).

yes, we got a email. Try to login with the user and PW as we do alltime ==> now we are unknown user.....no login possible. It seems it was a automatic generated email. Send email to avalon....and wait....

Just got a reply to support query...my Batch 1 order has been confirmed and I have a DHL ref, so hopefully will arrive in the next couple of weeks.  It got tied up due to a mismatch on funds receipts.

That's the long overdue good news.  Not so good...my Batch 2.1 order for 2 units got added to my account and then a day later is showing up as cancelled !? :(

Do either a refund or delivery.

Order # 200000846 do the delivery or return of funds to address 1MAv44YHbeh9mt3tHUdxDqG7J8acjA9byh

waited 5 months. no 6 Avalon devices that were paid or refund.

will no longer have to deal with yifu.guo @ avalon-asic.com

it would be interesting if Yifu refunds with the BTC amount paid.. or do it with $1500 in btc ala BFL.

Lucky guy on one side ;-)
Our account was unknown, open a new one with the same name ==> empty!!!
WOW, what a great system from Avalon.

if I remember right, was written down in any of the letters, refunds in $ in BTC at the present day.

if yifu allows it ill buy your avalons at face value..

BitSyncom again you keep quiet and I did not get the device or return to the BTC then it will be a complete fraud.

To the article you send all you use the device?

I will buy one of your Avalons for $1500 USD as well.  Yifu, can you make this happen?

I'm selling. send to: 1MAv44YHbeh9mt3tHUdxDqG7J8acjA9byh

Yeah this sucks.
I had to wait 6 months for my first Avalon but in those months the diff didn't skyrocket.

Anti don't sell your units cheap! You will regret it..

batch 1. Order #200000846.

I have not gotten myself so negotiate with yifu.guo
6 devices, $1800 for 1 unit
who is greatest
send to: 1MAv44YHbeh9mt3tHUdxDqG7J8acjA9byh

You don't seriously think anyone will send you coins to that address without escrow, do you?   If you will allow me to use JohnK as escrow, I will purchase your preorder for BTC14.13.  That is the equivalent of $1500, the amount you paid, which will make you whole again.  I can see if JohnK will do the contract tonight, and then you won't have to complain every day about your missing order.

do
only 6 pieces total = 14.13 * 6 = 84.78BTC

I have 5 batch 3s on the way.  I do not want or have the power for 11 Avalons.  I would just like one of yours.  Particularly if yifu can chime in on an ETA on shipping.  But if not, I am happy with JohnK escrow.

Go ahead and PM me with details if you accept this offer.  I don't want to waste space here.  Otherwise, yifu has said if you open a support ticket with "REFUND" as the subject that he will refund you.  https://bitcointalk.org/index.php?topic=236348.msg2515773#msg2515773

Lets hope they do better with chip orders  :o

http://support.avalon-asic.com/support/tickets   do not meet

Re: Order #200000846 #1054
Created on Fri, Jun 14 at 5:26 AM
Being Processed
Re: Order #200000846 #860
Created on Mon, May 27 at 2:45 AM
Being Processed
Anton Telitsin, 6 units, no received #842
Created on Thu, May 23 at 7:33 AM
Being Processed
Order #200000846 #810
Created on Tue, May 14 at 6:41 AM
Being Processed
Re: Order #200000846 #786
Created on Tue, May 7 at 4:41 AM
Being Processed
Re: Order #200000846 #771
Created on Mon, Apr 29 at 10:37 AM
Being Processed
Re: Order #200000846 #743
Created on Mon, Apr 22 at 8:01 AM
Being Processed
Re:Order #200000846 #647
Created on Fri, Apr 12 at 4:00 AM
Being Processed
Order #200000846 #477
Created on Mon, Mar 11 at 9:01 AM
Being Processed
Order #200000846 #470
Created on Mon, Mar 4 at 2:26 AM

Your last ticket was opened on the 14th of June.  Yifu only gave the refund instruction today.  Did you put "REFUND" in the subject exactly as described?  Otherwise, sorry about your bad luck.

Try opening a new ticket with these instructions

https://bitcointalk.org/index.php?topic=236348.msg2515773#msg2515773

Posting #311

Question to anyone in the USA that has already received an Avalon.

Did you have to pay any fees to customs?

This is terrible, understand how you should feel. I would be looking for Yifu in China to kill him.

Do some research on him.  He wired money to Yifu after the sales had closed and demanded that yifu include him in batch 2 1.  Yifu told him he would ship his units after all the batches had been complete.  As I am already at the end of the line with batch 3, I figure I can wait until the end of batch 3 and take this off his hands given the almost daily complaints he has had.

Why is it so terrible? Or did you just not know his history being that you just signed up a month ago?

EDIT:  he weaseled into batch 1, not batch 2 as someone was kind enough to point out.

first promised delivery in early April. then complete ignore.
Actually received less income of $ 100k.
Now some may say that the team of Avalon?
Here, the last place where the appeal to them.

I have no idea what you are trying to say.

+1  What the fuck are you trying to say?

Actually yifu said that anti will get unit as last on batch 1 and not when all 3 batches complete shipping.
As buyers from batch 2 get their unit I feel that anti has a right to complain.
I heard that Melmo received his batch unit and maybe anti will get his too :)

Fair enough, if he was told April.   I remember seeing yifu say he would receive it LAST, leaving the batch number open to interpretation.  Whatever, it doesn't matter.  He can get a refund according to yifu's last post if he follows the instructions in the link provided.  And he hasn't done so or at least told us.  He just keeps complaining in this thread in broken English that nobody understands. 

He using google translate from russian. Google is worst service for it.

anti76, иcпoльзyй xoтя бы www.translate.ru oт ПPOMTa и пиши кaк мoжнo пpoщe, бeз cлoжнo-выcтpoeнныx пpeдлoжeний.

Yup, got mine yesterday, 8 and a half months after ordering and paying for it.  Lost out on tens of thousands of dollars in revenue, but at least it's here.

By the way, how did you know I received it?  (PM me..)

melmo I congratulate on long-awaited receiving device.
dreams come true.

that wouldn't tell about communication about Avalon.
They tell nothing about sending or return. I at them in an ignore

As decent I paid, they confirmed payment.
And since then them no it is visible no it is audible.
It is possible to go from Izhevsk to them on a visit with a reminder probably it will help.

Did you open a new ticket and ask for a refund as instructed recently?

My Batch 1 Avalon is sitting at customs awaiting collection :)

Congrats!  Hopefully customs isn't too painful where ever you are!

It is up and running perfectly. Arrived in good condition and is black :) so I am guessing it is actually a Batch 2 catch up for my missing Batch 1.
Customs here..... £16 :) 

Can someone continue to post the circumstances around the people that have not received their units?

£16, wow, that's pretty good.  I had to pay almost $100.

Congratulation, you are a lucky guy.
We are still waiting for batch1 units.

anti, you ever got your rigs back?

no.
All are silent.
This product has not been received.
Reports from the Avalon team is not obtained.
Even through a friend has no answer.

all the more I want to remember my youth and go to visit them.

Have you opened a new support ticket recently?

Did you guys try all the ways to contact them before? Yifu is in New York. I didnt know that before i found his phone number.

I dont like that the support didnt really change like promised. I believe the reason is that Yifu doesnt allow himself to delegate the support to someone other. He is doing it all on himself and the effect is that the support is rarely done.

Here are all the contact details i found:


Try your luck. The first call no success, ten minutes later he answered.

great thank

Be careful when you call him, if he's in China then with the time difference, you may wake him up in the middle of the night ;)

to me, no matter what he wakes up. once he is indifferent to the issue.
For such an attitude is usually done worse.

When I confront people I have less success than when I approach them in a civilized way and ask for information and steps toward a solution.

It depends, do you want to be rational and get your device, or emotional and seek drama.

I totally agree with this. I've had successful communications with all companies I've enquired to because of this reasoning.

Its hard to know where he is. At least its a NY-Number so i guess one should go after NY-Time. If he is in NY or in China... one cant know before. I guess when he sleeps he will stop the phone from ringing anyway.
But i must say im disappointed. Promised support and now its nearly like before. I think i wont buy again from avalon as long as im not fully sure that i dont need support. And thats really uncertain.
In the future there will be enough other companies that do support and have offers that are similar or even better to the one of avalon.
Its sad that Yifu didnt see the necessity of support and only tried to solve it halfheartedly on its own.

This is a business opportunity.  The schematics are online.  Make a shop unit, grab your scope and learn all the wave-forms, do repair for fun and profit.

Im not such a techguy that i would do this and i think there are already a lot guys that want to earn from it. See my sig for a incomplete list. Im really not sure all of them will succeed with it.
But that isnt what im sad about. Its that i have to run after yifu and do it again and again and again and again. Thats making me tired. And i really think i will not order anything anymore form avalon because i dont want to have this again. I think it could be that avalon will have a hard time in the future with the other companies coming out. Except they have very good prices or some customers dont care about support.

to phone temporarily it didn't turn out.
I consider that if billed and he received on it money (previously on correspondence having promised to send devices) that has to send goods to the client.
Besides communication before payment and after it two big differences. Before payment he promised more if only paid.

now the goods aren't present on hands, to sell it it won't turn out.
To return money or to receive goods too it isn't known. nobody comes for communication.

You are right anti76,
NOBODY FROM AVALON COMES FOR COMMUNICATION
same here, waiting for answer the tickets.

I already made ​​a separate topic.
Avalon just thought this topic ignore, but they all ignore who mentions shipping.

If I read the https://bitcointalk.org/index.php?topic=167726.1720 from Yifu, less then 10% of batch2 are not on the way.....
Yifu, what is about our missing Avalons from batch1?

Still there are no answers about the matter:
That to me to wait on Order #200000846.
from the first party

Yesterday i finally got him on the phone again. But i had to call him every hour for days. He solved my ticket... partly... and now i only can hope he checks my email otherwise i have to start calling him again. At least he is friendly always, but his english is like klingon encrypted with truecrypt. :)

good fellow. I congratulate.
Communication costs big works.

Its not that i dont understand english. When i watch english films i understand 95% of it. But Yifus english... is something different.
And it looks i have to start again with calling. The other part isnt solved yet even though i wrote an email, i know he reads them, and actualized the ticket...

What did you do to him to deserve this type of treatment?

Unfortunately thats the standard support of avalon. He seems to read tickets and emails but dont put work into it. If iam lucky he makes a note to look into it. But if it involves work i think he is doing other things more likely so that tickets are lying around. Since i phoned him i wrote him a email, actualized the ticket and tried to phone him a couple times so he can do the rest. Nothing happened yet.
Im really, really tired of this and i wont order from avalon anymore. Its not worth the stress since there are now other competitors that do support.
I mean i dont demand he is doing it personally, but he will. So if its eating his time its his fault. But customers arent happy with it.
You have another experience? A special wire to Yifu? Could you then please ask him to finalize ticket 948?

I'm from eary batch 2 ( 2 february) and my order is stuck in Limbodue buggy website of avalon when batch 2 opened...Anyway I consider myself in your position. I opened a thread with scam accusation against Avalon.

https://bitcointalk.org/index.php?topic=251130.0

Whatever it is a problem of support, number of people or so... People like us who had problem when ordered, or like you who orded without shop are just missed and have noo support...It is like they hope we will forget...Or they hope God will fix problem...

I'm seriously thinking to open some actions against their company.

Yifu, you are still alive
https://bitcointalk.org/index.php?topic=246179.0
Give us also answer what is about our missing units from batch#1

+1

feel free to post the number of units you still waiting here so we can try to count how much is actually scammed...

https://bitcointalk.org/index.php?topic=251130.0