|
Title: [Resolved] Bitinstant failed a transfer from dwolla to mtgox, is money gone? Post by: hatsil on April 02, 2013, 01:18:15 AM Ppl,
I have tried twice to transfer funds from my dwolla account to mtgox. Both transfers failed, i.e. I got nothing in my mtgox account. Checking the status on bitinstant shows errors. However, the funds were deducted from dwolla! So I'm missing my $150 now. What's the process to resolve this issue? I got zero help from bitinstant's support. If someone from bitinstant is reading this, the details are: Date Description Ref Number Amount 4/1/2013 12:15:18 PM Sent to BitInstant (EDP) (812-544-3435) 832efa7c-db7e-42d4-b539-ad9b3dd663ef 2491783 $100.00 4/1/2013 12:48:59 PM Sent to BitInstant (EDP) (812-544-3435) f55b390b-a46d-44f6-b4f6-b457134b08b4 2492170 $50.00 Title: Re: Bitinstant failed a transfer from dwolla to mtgox, is money gone? Post by: Stephen Gornick on April 02, 2013, 01:55:52 AM What's the process to resolve this issue? They probably aren't looking for new threads reporting a problem. Instead, how about reporting your issue in their thread -- that's probably the quickest to resolution: Official BitInstant Support Thread (Active Customer Support) - http://bitcointalk.org/index.php?topic=128314.0 Title: Re: Bitinstant failed a transfer from dwolla to mtgox, is money gone? Post by: Yankee (BitInstant) on April 02, 2013, 02:06:21 AM Ppl, I have tried twice to transfer funds from my dwolla account to mtgox. Both transfers failed, i.e. I got nothing in my mtgox account. Checking the status on bitinstant shows errors. However, the funds were deducted from dwolla! So I'm missing my $150 now. What's the process to resolve this issue? I got zero help from bitinstant's support. If someone from bitinstant is reading this, the details are: Date Description Ref Number Amount 4/1/2013 12:15:18 PM Sent to BitInstant (EDP) (812-544-3435) 832efa7c-db7e-42d4-b539-ad9b3dd663ef 2491783 $100.00 4/1/2013 12:48:59 PM Sent to BitInstant (EDP) (812-544-3435) f55b390b-a46d-44f6-b4f6-b457134b08b4 2492170 $50.00 Hey! Has this been resolved? Title: Re: Bitinstant failed a transfer from dwolla to mtgox, is money gone? Post by: hatsil on April 02, 2013, 02:14:50 AM Resolved? Afaik it was never looked at...
Title: Re: Bitinstant failed a transfer from dwolla to mtgox, is money gone? Post by: Yankee (BitInstant) on April 02, 2013, 02:34:20 AM Resolved? Afaik it was never looked at... Were we late? Do we owe you a fee refund? If yes, please let me know Also, can you update the thread title and add RESOLVED to it? Title: Re: Bitinstant failed a transfer from dwolla to mtgox, is money gone? Post by: hatsil on April 02, 2013, 03:36:21 AM Yankee,
I still have $0 in my mtgox account. The issue is anything but resolved. Did anyone look into this at all? Once it's fixed I'd be glad to change the title accordingly. |