Bitcoin Forum

I get ACCOUNT_DISABLED when I try to withdraw from Bittrex.  Has anyone seen that before?  I submitted a ticket.  Are they starting to require KYC?

This redditer had the same message. Bittrex already had his ID card, but wanted more information about how he obtained the funds before it would release them. It said it had disabled his account because it suspected his deposit was related to a crime.

https://www.reddit.com/r/CryptoCurrency/comments/4n9yxe/bittrex_account_disabled_and_coins_seized_for/





I don't know if Bittrex is already starting to require KYC but it will sooner or later according to this article.


https://bittrex.zendesk.com/hc/en-us/articles/215282838--Draft-Frequently-asked-questions-about-account-verification

I saw that post about a crime too but it's easy to rule out in this case.  I wonder if there was a hacking attempt against my account or something.

How long do they take to respond to a ticket?

Bittrex claims it's a maximum of 24 hours, but I'm skeptical about that. If you get unlucky it's probably longer, most of the time it's probably within a day.

Bittrex support uses Pacific Standard Time (PST) and it's now 10:00 AM PST. Its support center has eight hours left before it closes today. Hopefully you will get a reply within those eight hours.


https://bittrex.zendesk.com/hc/en-us/articles/201323140-Support-Center

I heard back and it was indeed a hacking attempt.

Here it was:

https://twitter.com/BittrexExchange/status/791220722341335040
https://twitter.com/BittrexExchange/status/791225251103281152

So now does your account got unblocked?
I think what they have done is good temporary solution to protect users fund. I have withdrawn few bitcoin from them without any problem.
Better not to use same email password combination in all sites, i remember few months ago my cex.io getting compromised as i have used quite weak password combination.

Same problem here!
When I try to sell I get also "Account disabled" for some reason.
I'm waiting for a reply of bittrex

Bittrex SKAM

I wouldn't blame the exchange. If they have suspicion that the coins came from a crime (especially from ransomware), then they will have to face the music later if they don't report about it to the authorities.

I have the same problem. The support does't reply for a week already.

Same problem.
So does that mean it's a company you can not trust? Are they stealing money from their users?

If they do detect suspicious activity on your account then they would probably disabled such account of yours and dont expect for them to answer because i do experience the same thing too on which i just moved on and did create another one account and i do really get angry since my coins are stuck on there but well we cant do anything about it.I dont know whats the reason behind on this account blockage since i didnt do anything wrong.

I opened a ticket and it seems that the problem was fixed. I was able to make the transaction and now I'm waiting for the withdrawal. If everything is ok I will come back here to confirm.
We need to denounce companies that are not correct, but also point out when they act in the right way.

Edit: Everything is alright. Withdraw was made. I will use the service again in the future.

Oh im glad that they did their job and do make their service back to normal now. Yesterday on Bittrex it has a problem when the fork is still happening on which it cant be accessed but it only last for just an hour as far as i remember.They do really always fix things up and just as expected for a reputable exchange. Hope others issues would be resolved as well.

I'm running into the same issue, it's been more than 24 hours, and they aren't replying to my support request after having received an automated message from them that doesn't seem to apply to my situation. I'd already successfully completed basic verification, and am not trying to trade large amounts:


I replied that my account isn't valued at over $1000, that I'm trying to trade small amounts at only the Basic level, and that I thought the 2 forms of government identification was only for Enhanced Verification.

I haven't received a response after that.

It seems that they'll gladly accept your funds, but will give you no indication that they have trading/withdrawals disabled on your account until right at the worst time -- when you're trying to execute a trade. :(

Could they not tell you that trading is disabled on your account *ahead* of depositing so that your funds don't get stuck there? It's absurd.

I have this problem too ACCOUNT_DISABLED wrote a ticket waiting for more than 24 hours no one answers

I joined their #customer-service thread on their slack channel and was able to get mine resolved: https://bittrex.slack.com/

Their channel seems to be closed, how do I join? Having the same issue, and I don't have a clue why.

Having the same problem as well. Just sent a support ticket but would be nice to ask on their slack as well.

Edit: Figured it out, you get an invite from http://slack.bittrex.com/ and then you log on in https://bittrex.slack.com/

It still looks active to me -- are they just not adding new people? It could also just be because it's Sunday.

I'm in the same situation. ACCOUNT_DISABLED, which only appears in the Buying/Selling popup.
Waiting for 1.5 day now. Only had the same automatic e-mail from them as already mentioned in this thread.

I have an old account from 2013/2014, ofcourse with 2FA enabled (almost from day 1). Back then there was no AML/KYC. Now it is. I have nothing to hide, so I upgraded my account to Basic and then Enhanced on 08/02 (4 days ago). Never seen a single message about a disabled account.

When BCC came available I transferred it to Bittrex without any problem.
Waited 24 hours for the 20 confirmations, clicked on the SELL-button within the popup, and there it was: ACCOUNT_DISABLED.

Opened a ticket, but no reaction yet. That it's sunday right now is irrelevant: They earn hundreds of thousands of $$, launched BCC just before the weekend. And then they are going to celebrate the weekend??

I've also asked for delay damages, cause when I wanted to sell the BCC price was way higher than now. Furthermore, If I knew that my account was disabled I could do something about it. But with zero on all balances, waiting for 20 confirmations and seriously NOWHERE a message that my account was disabled, I couldn't have known.
And not to mentioned that I have succesfully done the AML/KYC just 4 days ago...

Today I tried to withdraw my BCC, and guess what: ACCOUNT_DISABLED.
So you can succesfull deposit and than your funds are locked...

Try going on their Slack channel and asking. My account was limited after depositing BCC, despite being a Basic verified user (same problem as you, they never told me my account was disabled before depositing). They said it would take 24 hours or longer to get unlocked, but I asked nicely on the slack channel and they undisabled my account.

Successfully sold and withdrew.

Get an invite from http://slack.bittrex.com/ and then you log on to https://bittrex.slack.com if you want to try it.

Just done that. Hopefully it will help. Saw your messages aswell ;)

My account is enabled again. It was disabled due to being legacy and being inactive.  This is a security mechanism to protect old accounts against hacking and being sold for the legacy withdrawal limit. A very good thing! Less good is that you have to send in a ticket and then go to slacker to get the ticket answered.

Glad I could help  :D

I think they might have somehow missed your ticket though, as I sent a ticket first which got a reply within a few minutes. Might have been a bot reply though, as it seemed like a generic one.

Really sucks that you have to go to slack for good support, but hopefully they'll improve soon.

I've looked into it as well.   We typically get to this type of issue very fast, however, in some circumstances a ticket may not get the attention required.  We will continue to improve our process to make sure that doesn't happen ;(

Hi,
Can you please check my case, ticket 159687.
Thanks in advance.

Okay. I have read the replies and it seems like I will have to wait for 24 hours from now.
Whenever I go to my deposit link address there is none. It only shows account disable which makes me sad because I should have been depositing now.
Will send the ticket after 24 hours though. I hope this gets fixed.

Hi,
can you please help me with ticket #159954, my account is disabled, i've been waiting since Thuesday, support does not respond and neither does slack bittrex support .
Thanks in advance

I just got an answer that my account has been re-enabled, but unfortunately the account is still disabled. I have logged in and out several times and tried to place an order but without any luck.

add me to the list of disabled account hodlers... just sent an e-mail a couple minutes ago. Will post response.

Me too, same message, something is going on and we don't know?

What is going on here?

Same issue

Account disabled. I completed the enhanced verification, it was approved, status shows enhanced now, 24 hours have passed but nothing. Account still disabled and no reply whatsoever.
I asked help from the slack channel. Nothing there as well.

Can anyone help? Any ideas as what more i can do?

many thanx

I did not log in for about a year. My account was disabled because I never entered my name/address/etc...

I just entered it and it was approved. It still says ACCOUNT_DISABLED when I try to make an order, but I will wait 24 hours and post an update.

I waited the 24 hours after the enhanced verification was accepted and my account is still disabled.

my account also disabled, more than 2 weeks and a few minutes ago still can't withdraw.

what can i do to solve?

I recently noticed that many bittrex accounts are disabled even though their account status has been upgraded to "BASIC". I personally also have the same status on my bittrex account, but after I check my account is still active and running well. What is the actual cause that made bittrex account disabled?
I just do not want my account disabled as well :-\

Stay away from Shittrex. It's turning into a honeypot/ponzi. Why sacrifice your privacy for a minor raise in withdrawal limits when their charts and order depths don't work? I know I wouldn't want some hacker getting my address, trading habits and ID.. crypto traders are becoming the targets of kidnappings and all sorts of hectic shit. We're supposed to trust Shittrex to keep that info safe when they can't even fix their charts or answer an e-mail?

The exchange is overloaded with bots.. and the execution time is on par with a turtle crossing a road in comparison to other exchanges.. There are much better options out there. Hitbtc.com and Binance.com offer much better platforms without any verification requirements and their interfaces are light years ahead of Shittrex. Hitbtc has been around since 2013, it doesn't have any withdrawal limits for crypto and they only require ID for fiat deposits/withdrawals. It's really a no brainer.

I've been using Shittrex since they launched and they've gone down hill quite a bit. Their support won't respond within 2 months unless you inquire about wire transfer. If you hop into their support channel, you're met with angry nerd syndrome.. they'll kick you out for asking legitimate questions and ban you if you ask why they kicked you out. We as a cryptocommunity need to collectively boycott their platform. There's much better options out there than being treat like shit by a bunch of nobodies who think they're better than everyone.

Exchanges like shittrex come and go like the wind Mt. Gox -> Mintpal -> Poloniex -> Shittrex

My account is no longer disabled.

Hi,
I am having the same issue. It is over 24 hours but still disabled.  How long did they take to resolve your issue? I tried the slack with the invite I got but not sure if its real. Some kind of bot is replying messages...

I just waited a few days and they sent an e-mail apologizing for the delay to enable my account stating that they are very busy due to the unprecedented growth or something like that.

Thanks Adam!
I guess I have to wait until they fix the issue.... I will update when it is fixed....
I tried the slack app where people are posting their ticket numbers. There are several channels one of which is the "customer service" channel. It says post your ticket number here. When you post your ticket number it is mostly replied by bots. One of the most active bot (or whoever the customer support) is literally showing middle finger if you post your ticket number  >:( >:( >:( >:( or using abusive language. Like, one of the frustrated customers asked "What is your problem"? He replies "you, asshole". Unbelievable !!!!!!!!!

My account is disabled? how to enable my Account? any video explain about how to enable bittrex account? I have made an appeal but bittrex responds very long

You should probably try verifying your account by entering your identification information. Then you have to wait 24 hours or more.

What do you mean by "verifying your account"? I check the settings section my basic, phone and enhanced verification are already done. I thought you just have to open a service ticket, which I already opened on Monday (09/04), but no reply from Bittrexx team on it yet. I go to the slack website everyday to try my luck but that is just a joke.

UPDATE: Finally I was able to restore and activate my account. My issue was that the account was accidentally disabled by myself. No hacking etc.. issue. I open a ticket on 09/03. There are no reply even after 48 hrs. I tried www.slack.bittrex.com many times but it is very confusing and there lots going on in the web page (see my earlier message).  I tried putting my ticket number there but no one listened. It seems there are several channels such as general, random, customer-support. I tried all, but no luck. Finally I tried to study how bloody thing works carefully.  And observed the following:  

There is a particular channel called "#customer-support". You first have to make sure you get an entry in there. For the first 2 days, whenever I was trying to log into this channel, they would kick me out automatically. Finally yesterday I was able to get in. Now, You have to present you ticket in a particular format only. For example: #123456 if you write anything more than this it will probably be ignored. Next step is wait and watch.  I was lucky to get response withing 5 mins by a customer service agent called bittrex-randy. most people were getting response withing 5 to 10 mins.

Now, I have taken out most coins out of bittrex since I do not trust them anymore. For all who are still stuck follow the above trick and hopefully you will get some results.

NOTE: There is no customer service number. If you google it you get some 800 numbers they are all fake and they will try to get your personal info.

Good luck!!!

Hi,
Can you please check my case, ticket 238310.
My only wish to keep accounts separate and to be approved, to be legal
haste made mistake. please help me... i send you all documents you need.
Thanks in advance.

My Account got also disabled since 3 Days. Support not responding. The best is my account got disabled AFTER i deposited a significant ammount to my account and my enhanced verification got approved!
That is very annoying!
Bittrex should really not treat customers like that.

OK, Update:
I really have to give those guys some credit. After joining the Slack Channel, they solved the Problem within 15 min. and reenabled my account. Withdraw worked immideately!
Good Work Bittrex!

I think this is a new problem, but apparently this has happened in the year 2016.
Now bittrex is very difficult to respond, I have appealed more than 10X but until now my account is still disabled.
Will bittrex follow poloniex?

Did you follow the way through the Slack Channel?

I have contacted them on slack, but they still tell me to wait, but until now I am still waiting.
My friend is also old enough to be able to access his account again. Good and fast service is needed to keep users there

Bittrex disabled my account too!!!!!
help me plz.
Tanx

What happened here with this bittrex now!!!!!! >:( I never use this again,asks for ID!

I'm disabled as well with more than 100k In assets, And no support.
It used to be very reliable service.  ???

my Account Has been Disabled for more than 48 hours.  :-\
ticket #287100
Plz Enable my Account

My account also disabled.

I wanted to change my Altcoins to Bitcoin, now price of my coins dramatically decreased  ??? and i am losing the money. :'(

Is this for holding and saving Altcoin prices ?

my account is disabled too with more than 1000$ :'( :'( :'(

they said:
For security purposes, once your account is locked there will be a minimum 24 hour wait period before it will be unlocked.

If you have not verified your account, please login and do so now as this is a requirement in order to have your account re-enabled. Please click here to begin, https://www.bittrex.com/Manage#sectionBasicVerification

For Accounts valued at over $1000 USD we require additional information for proof of identity.

A government identification and a selfie of you holding that identification where we can match your face and information. Please also write "Bittrex" and today's date on a piece of paper and hold it in the picture. Please make sure the text on your ID is readable in all photos. Note: This means we need all 3 things in 1 photo. You, your ID, and the paper with "Bittrex" and the date on it. Also we do not accept .pdf, .doc or zip files, or links to files.

For expedited support and to streamline support agents verifying your account please consider performing Enhanced Verification by visiting https://www.bittrex.com, log into your account and click Settings on the top of the page.

After a minimum of 24 hours has passed we will check your ticket and enable your account. In some circumstances we may require additional information.

Thank you,

Your Bittrex Support Team

Follow us on Twitter @ https://twitter.com/BittrexExchange

-------------------------------------------

i did all thing that they want but it is disabled yet! why????????????????????????????????????

At least now we see the official policy: a $1000 USD account requires government ID and selfie. That's completely insane. My Poloniex account has a $2000/day withdrawal limit, and that's just with name and email address.

That certainly explains why it seems like everyone is having their accounts disabled at once: if you have more than ~ 0.18 BTC (or equivalent altcoins) in your account, they want your documents. Unbelievable! I'd like to see Shapeshift/Changelly support more coins. That's the upside of Bittrex--all the markets. No way I'm giving them my ID..... I'm glad my account was empty at the time. Two weeks ago, I'd have a few BTC locked up right now.

If that is true I dont understand why they have Basic verification where you can withdraw 3 BTC a day.   If when you have 0.2 BTC on your account they want advanced verification.  All this sounds really stupid.

legacy account also affected?

In all fairness, the basic verification was easily gamed. It was easy to use a fake name/address/birthdate, then when the last four of the SSN didn't match any public records, they'd ask for a simple phone verification. That could be done with Google Voice.

My problem with the way this was executed is that no notice was given to users. Bitstamp instituted mandatory KYC a few years ago -- understandable enough; regulators are watching. But they gave one month's notice (at least) before completely changing their TOS. This minimized service disruption and loss of trust in the exchange.

It's hard to trust Bittrex after the way they handled this. Sure, maybe they are being pressured by regulators. Doesn't justify what they did here.

me too account is disabled no answer from them even i have uploaded all documents and this just happened after i increased my deposit above 1000 $
so what is the solution now? what Gov. regulates they are under so we can report ,
help please

Hope this helps.

https://bittrex.com/home/about

there you'll find the info you need.

I agreed with you . after 25 October they open our account and say sorry and all of bitcoin gold that we could earn for each our bitcoin they will earn for them-self with out any action....

F.... their mind ....  >:( >:( >:(

What a shame for bittrex! They should never treat their customers in this way. Now they starte shoot one by one traders from Iran starting by last week. Requiring id verification is understandable but saying "wait for week" is not good way to answer support tickets.

When will this work?
My account is still disabled

Same.

Hi guys,

My account is also disabled for more than 10 days and they answered in the ticket that account is under reveiw

my account has also been disabled. I have sent many tickets now but, they do reply. there is cryptos equivalent to 5 BTC in my account. and If they dont enable it in one weeks time, I am planning to file a lawsuit against them. we can all stick together and support each other to file a lawsuit, so that our voices can be heard.

most of bittrex staff are available in twitter
we may reach them there?
do they have page here in bitcointalk Huh

please also put pots in this page so that the bittrex staff would see that we are all together if they want to steal our funds:

https://bitcointalk.org/index.php?topic=1954598.new#new

My account got disabled because my value is too high. Until recently it wasn't that high. But it got high due to the recent vtc run. They disabled my account. I had the basic verification done and I had no intention of withdrawing anything over 3BTC. My net worth is below 3 btc. The website literally says, "your account value is too high" when I login. From all the discussions I think there is a pattern here. Most of the disabling is being done by bots. Bots may have been programmed to prioritize IP addresses too. Once it is done, people open tickets and since bittrex is under staffed, you don't hear back from them until your ticket is actually being resolved by a human. I really hope that it is not a scam. I was trying to pay my education loans faster with some good investments in crypto space. I am no threat to world peace..lol.

The fact that they had a clear message, "Your value is too high" does make me think that they have some clarity on which accounts they want more information on. Anyways, my IP address is in US so it doesn't look like they are targeting people only from specific countries. They maybe a bit more vigilant for certain countries but it seems like they are doing compliance for all. Hope they hire more people or contract it out to speed up the process. The manner in which it is done is really unprofessional but I doubt they would do this all of a sudden without pressure from regulatory agencies. This is just my opinion. It's only been 3 days for me. Maybe my tone will change if it becomes 15 days..lol.

welcome to bittrex scam club
take a look in ANN topic
https://bitcointalk.org/index.php?topic=463202.1480

thousands users banned - disabled without reason more than 45 days

https://i.imgur.com/wvac88b.jpg

-----------


the bittrex Scammer Admin "julian" ban everyone who asking for his account in twitter
after banning in slack & blocking my money since 35 days ago

https://i.imgur.com/0caUts2.jpg



https://bittrexfact.world/

Bittrex not scam but has a limited employees for support tickets. and lack of communication from their owners. not the best policy but not scam.

My acc has been upgrade today and i can withdrawn my all money from there.

my suggestions that:
1. open one ticket. dont open multiply ticket cause you have putted to bottom line of requests.
be polite and informative. your ticket contains all necessary info about your problem.
2. be patient . wait for a while your request going to solved by support. I did not got any message but my problem solved.
3. if your problem is still exists after 10-14 days or more. send messages to bittrex employees on their official twitter channel . dont bagging them just sen a reminder with your unsolved ticket number. iv sent messages to all bittrex employees once and another to channel. and some reply to their posts. dont bagging them . reminds them only with a few message.

My originally problem was error on verification process 20 days ago. after a little time turned the message to name mismatch error and iv created a follow up ticket on original ticket  3 days ago and today my acc is enhanced finally.

Good luck

richiela (Bittrex admin - topic starter) :
https://bitcointalk.org/index.php?action=profile;u=96390


ryan (Bittrex admin) :
https://bitcointalk.org/index.php?action=profile;u=171880


julian (CEO) :
https://bitcointalk.org/index.php?action=profile;u=332203

Leave negative feedback for these thieves
they blocked thousands of accounts since 50 days ago & not givin a single response to tickets

I can't figure out how to send a private message to Bittrex on twitter

The technical support section has not been able to catch up with the tickets due to changing policies in recent months

Bittrex Scam.
I have 2 months already waiting for the unlock of the account given the fact that I have a full verification.
From tech support replied only 2 times, and fed with promises, the account is still blocked.
People print out everything! If you did not get this business of time. Block access and you lose all the money.
These scammers are now catching up the crowd and then it will be hard Scam and robbed all for free.
All centralized exchanges are Scam!

In my bittrex wallet the BTC symbol is black and not b lie like the other coins I have in there . What can I do as it doesnt app low me to open btc chart or see a percentage of my btc balance.

To be fair, you shouldn't need to be polite nor patient. Patience has a limit, people have thousands and thousands of dollars stuck there, some of them might actually really need the money urgently and they are taking months to respond to tickets not to mention they might just disable your account. Not scam but borderline scam.

My Bittrex account withdrawal has been disabled!

I have submitted ticket to support but with no reply!

Bittrex Request Ticket: #548004

Please help!  #bittrex #bittrextrouble #bittrexexchange

Has anyone spoken to a lawyer or something?

Does anyone know where we can complain Bittrex LLC?

Anyone has contact for Bill Shihara, Richie Lai, Rami Kawach, and Ryan Hentz?

A month ago my account was disabled. I was asked to verify certain things so that my account can be enabled and I did to make my account Enhance Verified. I thought it got enabled then.

Today, when I tried to withdraw BTC, I get an error saying "ACCOUNT_DISABLED, see this link"

Here is my ticket number: #630830

Kindly help.

You are not going to get much help by posting your ticket here, you should try their twitter account or other social media, they are responding to some tickets that way.

Seems like a lot  of people are suffering the same issue. I didn't  have any prob.

You can't DM if they don't follow your account

more than 80 days, my account with more than 50000$ is blocked  with this bad site.... they don't say any clear reason...just say your account is under review....... I'm really sorry for this bad site..... be careful about using this site..... go to twitter and say about your blocking.... say you country many countries is blocked........... #bittrexexchange is thier twitter

Your account is opened man or disabled yet ? where are u from? ???