Bitcoin Forum

Hi guys!
I`m have a next trouble - few days ago I`m send XMR from mymonero wallet to poloniex. On MyMonero transaction has been confirmed, but on poloniex dont see money :)
On mymonero service dont answer 5 days, I write message on support e-mail.

Who know how I can retrive my money and how I can speak with support? :)
Thank you for answer!

The solution will come up from Monero support and Poloniex exchange itself since obviously they are the one who can look up with your transactions. They are only the one who can gives you a clearer answer.

Try flooding the trollbox at Poloniex? If not then you should lol.

I made a few transactions from several wallets, but with a purse transaction has not been displayed.

In the purse money Monero also were not returned)

thanks for info,so its look like monero is not so safe and smart to use!

What kind of FUD is this? Most often things like that are not the mistake of a service or coin, but from the user that cannot read properly!!

To OP: Did you include a Payment ID ?

Oh, yes, Payment ID include, but in transaction info I see Payment ID N\A :(

Monero good service, working for several months, the first time such a problem

You should ask Poloniex support. Not sure why you are waiting 5 days to do it. https://poloniex.freshdesk.com

There found some eror on poloniex and Moreno. Not realy for you've ticket to moreno, like another transaction going good without issue. Just ask and send ticket to support poloniex for where there mistake.

Best advice for me  ;D He's right you could do nothing for now since you are depending on their replies and feedbacks regarding on your problem and as he mentioned you should really do make the steps so that your problem would be resolved. Flooding on troll boxes is somehow a good idea for me. If it doesnt work then email both parties every now and then until they answer.

In monero support dont have ticket-system, in support indicated only e-mail and as I understand it nobody reads :)

Today opened a ticket on poloniex :)

thanks to all who responded, guys  ;)

probably some issue with payment id, send txid to poloniex..

the best place to search for help related to monero is on they SE: http://monero.stackexchange.com/

Poloniex support give me my money on balance :)

Thank you for help, guys :))

it would be wise if you could share your transaction ID here so that the people responsible will be giving you are reply regarding the funds.If not no one could provide any advise regarding this without further details.