thanks for info,so its look like monero is not so safe and smart to use!
What kind of FUD is this? Most often things like that are not the mistake of a service or coin, but from the user that cannot read properly!!
To OP: Did you include a Payment ID ?
Oh, yes, Payment ID include, but in transaction info I see Payment ID N\A
Monero good service, working for several months, the first time such a problem