Bitcoin Forum

There seems to be a growing number of Bitstamp SEPA deposits not appearing since the coin "crash" and their Bank details changed.

They have not acknowledged this on their site and understandably clients are getting worried (myself included!)  >:(

I was think that anyone suffering the same fate should maybe post here with their date of transfer, so we can get an idea of how long they are taking (if at all).

Maybe someone from Bitstamp browsing this site will see the consolidated list and take note  ???

Please make sure you have created a support ticket via their site for it first though.


I'll start;

Deposit sent 10am on the Wednesday 10th April.



Please post back here if/when the deposit arrives.

SEPA deposit sent 9am wednesday 10th April.

Support ticket has been open 6 hours 30 minutes.

I am starting to worry they are just going to steal my money, or that it has got lost in the system somewhere, since they changed their bank details just one day after my SEPA transfer was begun.

Deposit sent Wednesday APRIL 10. Support ticket opened April 11th.

Received reply about problem with online Unicredit exchange converter today. Still waiting to see my money.

Can SEPA transfers be reimbursed? I feel if there is a danger of losing my money I should start proceedings to reclaim it ASAP.

Deposit sent by Transferwise at 8.30am Wednesday 10th April for estimated arrival yesterday, still hasn't appeared in my Bitstamp account. Support ticket has been open for a few hours with no reply.

I have no idea, but I've asked for proof of sending and proof that their bank acknowledged receipt (from my end), just in case it comes to that.

All I have is my receipt from transferwise :-\

I had a similar concern with their bank details having changed. I sent a transfer April 10th and it finally appeared in bitstamp a few hours ago. Make sure you have put the transfer reference in the wire or it will take longer.

Was it a SEPA transfer? And if yours was processed why have all ours not been processed yet?

If you feel the need to, TransferWise can provide you with the "official" proof of transfer and receipt needed for any legal claims. Just contact their support team - who have always been extremely professional and helpful for me.

Mine included the reference. As did my other deposits, which have always come through quick.

I've made a SEPA transfer on tuesday 09-04-2013 at 13h.
I've a open ticket since 10-04-2013 still with no reply.

 :P

Thank god I'm not the only one.

Deposit sent by transferwise Weds 10th for expected arrival into Bitstamp Thursday 11th at 9am. No sign of any deposit into my account yet. Ticket opened this morning, no reply yet.

This is my first deposit into Bitstamp. I too was freaked out by the change in bank account details. It would have been considerate of BS to mention in their blog post about new bank details that existing users would not be affected - assuming that this is the case.

It's very frustrating to think that if I had waited until the 11th, I could have deposited directly into a UK bank account, and presumably have the funds in my account now. Unless there would also be such a delay on processing that too

The new bank details are for a different account at the same Slovenian bank (the BIC defines the bank and it hasn't changed). Only their contact address has moved to the UK.

This is correct. We apologize sincerely for the delay and would invite everyone waiting to read our explanation about this issue here: https://www.bitstamp.net/article/overwhelming-popularity/

We know we must improve and we are working around the clock to do so, increasing our server capacities to be able to handle increased loads and hiring more support staff to help us with the sudden wave of new users and with them support tickets.

Both bank accounts are still held at the same bank, still active and funds sent to either of the two will be received by us, provided you didn't make a mistake with your transfer. Although SEPA transfers usually take 1 to 3 business days to arrive we would ask those waiting for your SEPA transfers longer than usually to please send us a transfer confirmation so that we can examine our bank account log and locate your transfers.

Also for those waiting on deposits we ask for your patience; we have accumulated a long list of transfers which lack information or contain wrong information which means we need to manually go through all of them instead of our system sorting them automatically.

For those waiting on withdrawals; we accumulated a big list of pending withdrawals which is why we have now automated the process and we will send all pending withdrawals from Wednesday onward till today on Monday.


And finally we again apologize, we wish we could move faster, we are taking steps which will allow us to move faster and we will get to you in time.

Hazek, Thank you so much for taking the time to reply here on a Friday night. I shall sleep (and drink) better this weekend! I will look into getting a transfer confirmation Monday morning.

Hello Hazek,

I too thank you for getting back to us. It's a huge relief to see that you guys are still hearing our cries!

For those of us sure that our deposits aren't missing any information - are the delays because of failed automation somewhere in the chain?

I'll attach my confirmations to my support ticket, just in case anyway.

Can I suggest that you post something similar to your reply as another news posting on your site? I'm sure there are other users out there in this situation, not familiar with this forum, that are panicking after the latest posting about the bank changes. Your linked article does help understand the chaos you're currently dealing with, but this was before the bank changes and it looks like you've all gone radio-silent since then, possible causing a few clients to start claiming the deposits back through their banks.

Thanks again. I hope you're able to put your feet up once things settle down.

While hazek's response is of course appreciated, I'd second GreenerK's question about automation. I have my Transferwise payment information in front of me and the reference on the payment exactly matches the reference provided on the Bitstamp deposit page. If there is an automated system in place to match payments to accounts, it's hard to understand why it wouldn't be able to do so in this case.

We have an automated system to match this however we were unable to import new transfers practically the entire day as our bank is having issues with their online banking website.

I would just like to say that I too have had this issue. Transferwise confirmed transfer had completed on wed 10th but still has not appeared in my bitstamp account. I have checked the reference no and it is correct so i see no reason why my transfer hasn't appeared in my account. I have opened a support ticket and sent a copy of my transferwise confirmation.

Will you be working over the weekend to resolve this issue. Are there any exchanges left that we can actually trust.

Yup.

I appreciate you taking time to respond and i hope this can be resolved promptly

Thanks for your response, I hope to see some funds in my account on Monday. It might save us some stress to have updates on the bitstamp site, or your facebook/twitter pages.

Yes i think good communication is the key here. Otherwise people tend to panic sell, we've seen it before

Call BS on this.
Sorry, but my trasfer was done on MARCH 27th... sepa... confirmed by your bank (i gave you the reference in a ticket waiting a reply since days). My bank investigation got an additional confirmation from YOUR bank that my transfer is on YOUR account since... MARCH 28th!

I let you do the math here.

Never-ever more.... very unprofessional. Very sad.

Good news, they just credited my account with the amount I sent in the SEPA transfer on April 10. I have to admit that in my case, despite my strong fears, support did respond to me the same day and gave what appears to be a completely genuine excuse regarding the Unicredit currency exchange site being down (including link proving this to be true). This morning I checked and saw that the bank currency conversion site is back up and I was about to send another message to support but the had already credited my account with the full transfer amount.

So in the end I had a support ticket response the same day and the money in my account within 3 days of sending it. I admit I was really scared by these issues but I do believe they are honestly trying to fix things as fast as possible. I am satisfied with the service at this point. I don't like to have missed a € 50 entry point for bitcoins but who knows with this wild west market what will happen.

I also have to say that I probably didn't help things by freaking out so much before the 3 days were even up. Anyone who sent the SEPA transfer more than 3 days ago should contact support with their confirmation and also contact the Bitstamp representative in this thread.

Anyway, thanks Bitstamp! I do like the site and look forward to doing more business with you guys.

You are lucky. My transfer was also completed on 10th. Did you send it to the new account

No, the old account. I'm sure you already did this but PM Hazek here and also send a copy of the transfer confirmation in a support message on Bitstamp.

I understand the frustration, I'm just saying in my case that they did credit the money within the normal time. Personally I expect they will credit the rest of them and improve service, otherwise they will stop getting transfers of funds for new accounts quite quickly.

Wish I'd read this earlier, a few hours ago I paid by debit card through transferwise to get money in to bitstamp via SEPA.. I'll update on what happens!

Yes i have already done that thanks. Support actually replied to say they could see money in my account but are having problems crediting it properly. If my money is in their account then i dont see the issue

Unfortunately still no deposit in my account and no reply to the support ticket from 24 hours ago.

Could someone who has full posting access please post a message in the main Bitstamp thread in the Marketplace forum linking to this thread? I think anyone who's currently considering depositing money with Bitstamp would be interested in seeing how our problems are resolved before they go ahead with it.

I should be able to post in a matter of minutes. Which thread would be best to post to

I sent money on the 9th and it still hasn't arrived there when other deposits took as little as 1 day. It's very frustrating considering we may have missed the $50 dollar bottom.

Wahey! glad to see they're getting through the deposits  :)  Thanks for updating us SirWilliam.


All this reminds me of a friends' dilemma coming over from the States a while back;

He'd booked a very cheap flight, ordered the taxi with plenty of time to get to the airport, but events conspired against him;
On the way to the airport there were roadworks and an accident, causing a diversion and nose-to-tail traffic. If that wasn't frustrating enough, the taxi broke down and they couldn't get him to the airport on time!
He arrived just late enough to see his flight disappearing through the window. He had to book another flight, at a much higher price.

I'm guessing we all feel a bit like him at the moment, stuck in the Bitstamp taxi, waiting to get to the airport.

So now the question remains: When I do get to the airport, do I buy the more expensive ticket, as I watch the cheap Bitcoin plane disappear into the distance (and just enjoy the next ride), or sit and wait in the lobby for a cheaper ticket to come along?

Deposit from wednesday the 10th of April cleared and in my account!



this is a good question  ;)

Hello guys.
How are yours deposits?

Mine's still pending.

Trying to decide whether to wait it out or start progressing a "refund".

We are doing our best under the circumstances and if you can be patient a bit longer it should be rewarding.. Also please read: https://www.bitstamp.net/article/new-banking-details/

So how much time i suppose to wait if my SEPA would be received by YOU, today for example? i have chance to get bitcoins to thurstday?

I heard youve got new bank account. so thay will be not any delay?

Deposits sent to our new bank account should arrive in the standard SEPA 1 to 3 business days.

Personally i wouldnt risk it. If they cant sort out existing deposits what are the chances of them dealing with any new ones. Where is my money?

There is no "SEPA 1 to 3 business days", since January 2012 SEPA payments have been legally required to arrive at the destination account by the end of the next business day and to be available to the recipient immediately.

That's Article 69 of the Payment Services Directive that you can read here:
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32007L0064:EN:NOT

Unfortunately Bitstamp are claiming that they haven't received my SEPA payment that was made on Wednesday 10th April so something appears to have gone very wrong somewhere along the line.

my deposit took just over 3 business days after which i had access to my account to trade for just a few hours before being "locked out" - quotation marks because the site doesn't say as such but as i cannot login or reset my password it's tantamount to the same thing.

not impressed at all.

Still waiting from March 27th....
Do I need to say more?

Registered on this forum just to say that I am also waiting on a deposit since April 9th.

I don't think I'll be using bitstamp again after this delay has cost me some serious profit.

Bitstamp: we need an update on what is going on

I'm still waiting too. They wrote me a support message on Saturday asking for a payment confirmation which I haves sent this morning. I had heard really good things about BS, this is quite disappointing.

Please read: https://www.bitstamp.net/article/overwhelming-popularity/ and https://www.bitstamp.net/article/new-banking-details/


Most if not all pending withdrawal requests were processed and sent today and we are now working on the pile of unsorted deposit transfers. Slowly but surely we will get to all of you.

Thank you for your continued patience.

FYI, I've got credited.
Apparently my bank decided not to provide the reference needed... go figure out!
 >:(

Aaah, That sucks about the bank. Glad you finally can see your $$ again anyway.

Telling us to be patient is no longer sufficient. You must have an idea how long it will take based on how many need processed and how long it takes to process each one. Simple maths.

6 days for me and still nothing... If you have the transferwise/bank confirmation I don't see why money equivalent to that can't just be deposited and the issues with whether bitstamp got a log of the transaction sorted out afterwards.

I ageee

I'm in the same situation, transferwise sent funds Wednesday morning and still nothing at Bitstamp.

Does anyone know if we can cancel/reverse/chargeback Transferwise payment?

Also - A simple, direct update posted on their site would save a lot of this forum back-at-forth. Those "news" postings are far to vague to settle clients when it comes to missing finances.


I'm sure Transferwise could help with this, just as your local bank would with a wire transfer. But remember that Transferwise have fulfilled their part of the transfer perfectly. I imagine they're wrongly getting it in the neck about this from a few confused customers.

They've provided me the bank confirmation (with Bitstamp's bank's confirmation ref.) as a PDF, which I've attached to my Bitstamp support ticket.

Hopefully this should help smooth things along. I'm going to give them another day, now that they have all the documents and information they need from me. After that I'll have to start proceedings to try and get my money back.

I really really don't want to do that - Bitstamp is a gorgeous site to use, and I'm sure they're trying their best to get everything caught up. But the vague, sporadic updates on forums, coupled with the lack of sufficient notices on their site, is forcing my hand.  :(

I'm sorry Hazek, but your Team is messing with people's money - communication has to be ample and clear.

I know they are because when I contacted Transferwise to get my payment confirmation they said:
"You are apparently one of the numerous customers affected by Bitstamp's delays – up until now all payments to them were actually there, but there's been a delay in them confirming the receipt."

I'm also going to be left with no choice but to attempt to recover my money via Transferwise if this isn't resolved by the end of tomorrow.

Since OP said this thread is intended to get an idea for how long SEPA transfers take to/from bitstamp, I hope he won't mind if I chime in:

SEPA transfer initiated Saturday night. Credited to my bitstamp account on Monday morning.

==> took about 24 to 30 hours Don't think it can get any faster. :)

Thanks oda.krell.

I think you may have swayed my decision of whether or not to wait any longer - newer deposits going through quicker than week-old ones? That's just not on.

Salt, meet wound.

Sounds to me like every single Bitcoin exchange can't cope with the surge in demand they have experienced over the past few months, every single one seem to be having the same problems

I didn't know you could do SEPA transfers over the weekend, that's good to know!

Yes it can ! Took me exactly 12h to get my euro's from bank to bitstamp account.

16-4-13 update:removed redundant quote

Well, another day and not a peep on my account.

"Please be patient" just isn't enough to ease my worry anymore.

If Bitstamp had posted a note on their site, or even sent out a mass email to all clients with a progress report of number of outstanding deposits vs. completed ones, it would have been a sign that they're dealing with it seriously. A daily update like that would only take them minutes to put together.

Those with more recent deposits are getting to enjoy the cheaper bitcoin prices, while the cries of the rest of us are going ignored.

I've asked TransferWise to help me process a claim against Bitstamp for my deposit now and I will post anything helpful here for those interested.

As soon as I have my money back, I'll be taking my business elsewhere.

not even being able to login in is even worse.  feels like now my money's been taken they're not interested any more.  still waiting for a reply to my email on 11/4, 12/4 and 13/4 and i've emailed info@ and support@ (of which has mysteriously disappeared from their about us page).

Yes it is beyond a joke now. Bitstamp, your conduct is extremely unprofessional

Still waiting here. SEPA transfer sent 6 days ago. At least they are responding to my support tickets.

How come your tickets get responded to and mine are simply ignored?!

Sent on the 10th of April. Literally copied and pasted recepient details. I helped my bro do the same. He got his two days later - mine stuck in a black hole. He made 30% in a single transaction - I'm sitting on my laurels wondering what's going on. I'm going to be voting with my feet - anyone have better experiences elsewhere?

Can someone PM the 24-year old CEO - I think he's in London. He was asking about bitcoin events in London - he might be in Paddington tomorrow.

http://www.meetup.com/London-bitcoin-meetup/events/112278342/

I'm still waiting for my 500€ SEPa transfer, made in 09-04-2013 to be credited in my bitstamp account.

Also waiting for 220 EUR deposit made via TransferWise from UK on Wed 10th (to their old account - made before notice of new details). One response from support on Sat asking me to provide proof of transfer (which I did) - nothing since. Unacceptable!

Just thought I'd give an update on this. I made 2 deposit's on Friday 12th April via a SEPA deposit using TransferWise. Both deposits are now in my account.

My deposit (made last Wednesday into the old account) has just appeared in my Bitstamp account.

Clearly this is a bit f*ck up and is not acceptable, but at least they are dealing it and not running off with our money.

Now... when shall I buy my coins? I am buying mine to spend, but it looks like we might be at the bottom of another dip... so maybe I should buy and hold them for a few days before spending...!?

Thanks all.

Morning all.

My money finally appeared in my account this morning too.

Phew! what a load off!

I'll have to ask Transferwise to stand-down now on my claim.

I hope the rest of you start seeing your deposits soon  :)

Also its a great timing that you have funds, yesterday price was ~100$ now its around 55$ :) You van make some easy profit :)

Indeed I probably could (although one can go mad trying to time the market right).

I'm in this for the long-haul. Hoping the pumpers and dumpers will disappear soon, so the rest of us can start actually using bitcoin the way it was intended.

Congrats.. mine arrived a little while back as well. Good price to buy at though.

Funds also just landed in my account from last Wed deposit! Phew. All I can say, a little more reassuring communication would have been nice throughout. I'm goin' a spendin'!

Mine also came through just now.

Phew!!!

I received my SEPA withdrawal of +$10,000 today and I made it on 11th. Be patient if you still are missing some transfers. Im sure Bitstamp is working as hard as they can to satisfy everyone.

For me Bitstamp is still the number one exchange and Im sure I will be using it in the near future.

My deposit has also been credited which is obviously a big relief but I'm still disappointed in the way this episode has been handled, better communication throughout would have made it much less stressful. Hopefully lessons have been learned and Bitstamp will continue to improve from here.

Mine just came through today at 10:19 BST.

I sent it on the 12th of April at 7AM, just over 4 days total which considering it's a weekend isn't too bad.

This. I think it's going to pick up again in the next few days and start stabilising at around $95.

I'm still waiting.

Bitstamp customer 51086

Mah, the site is too nice to use. I may just stick around for a bit. I'm such a wimp.



Have you created a support ticket with them? I have no idea what's going on behind the scenes, but they may not know about it without a ticket right now.

Mine came through today also. I spent it immediately while the price is good  :)

Mine came in today too, it was sent on the 9th.

Hehe you are luckier than me, already bought some yesterday... Some donkeys like me ought to thank Bitstamp for stopping us from buying at 200+ by delaying our account credits lol.

Yes, i had a support ticket opened since April 10th !!

It took a long time to see the deposit confirmed, and the money is finally in my account !!

 ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D

Cheers,
Ricardo

I am waiting for my SEAP deposit to appear on my account since April 11th.
Of course, opening a support ticket has been the first thing I did, but they simply don't answer. Total silence from their side.

If they were honest, they would have inform their customers that there are delays involved with the SEPA deposits.
They didn't do anything in this regard. They are just collecting the money silently.

10 april here..

god damn it has been like 7 days..

Costumer ID:03464

(yes i have sent a support ticket)

That's odd with the bitcoins is there are some lag !  :-[

Hi all,

Made deposit of 150€ on April, 10, but not yet credited into my account. Submitted a ticket on the 13th (saturday), got this answer:

"We checked your account and your transfer did not arrive yet. SEPA transfers take 1 to 3 business days to be credited to your account. If you should not receive your funds in a timely manner or need any further assistance in the meantime, please feel free to contact us again."

Submitted another ticket 16h ago, with transfer receipt attached, but no answer so far.

Is anybody still in this situation?

Thanks.

Same story as numerous others here...

Made a deposit from TransferWise early on April 11th, to the new bank details and included all the correct info, still no sign and not a word despite opening a ticket 2 days ago. There's an update that's a day or so old on their Facebook page saying they are working through the outstanding withdrawals and deposits, but it's all total bush league to me... for people to be waiting days with no funds, no response, and for people to have to trawl through forums and social networking to even find out what is going on. Gonna go back with LocalBitcoins after this is through with.

BitStamp Customer ID: 21538

We'll look into both these cases. We still have quite a few open and we will get to everyone as fast as we can.

Hazek, can you look into why I still cannot access my account?  ID 21822

As I can't login I cannot raise a support ticket so my only point of contact are info@bitstamp.net and support@bitstamp.net and I've had no luck with either.  I have emailed both on numerous occasions over the past week but have yet to receive a reply.

Same as others here except there's been a severe delay and no support response even confirming the problem exists or is being looked into.

The deposit was made on 02 April 2013. I've been waiting for Bitstamp to assign it to my trade account for more than two weeks.
•   I submitted ticket #503 in the first week of April querying it, support has not followed up..
•   I sent a detailed email on 09 April requesting support to follow up, no response from Bitstamp support..
•   I submitted another ticket #2264 on 15 April requesting follow up, no response from Bitstamp even acknowledging the issue..

Bitstamp Customer ID: 20559

All other concerns I've had have been well and promptly addressed by Bitstamp, but the silence on this issue is infuriating. For me, it's been a big black stain on the quality of Bitstamp customer support.

Same for me, waiting.

Guys I think we should be careful in sending money to Bitstamp as they could also go under as Bitcoin-24 also it will not be wise to keep bitcoins there.

Nejc Kodric and Damijan Merlack are amateur entrepreneur who  are not able to cope with the traffic/demand and things are likely to go pear shaped. I

It is taking lot longer to get money in imagine how long will it take to come out and their support is not great either. The whole purpose dies if you sent a xpress SEPA when price is $60 and they do not credit until the price is $100

TICKET #1053
I sent 400EUR at 8.4. to my account 10464. Still I have nothing in my account on Bitstamp! You don´t answer, you don´t take care about ticket, so what do you do to solve the problem?! It is 10 minutes job to look to information I provided and assign money to my account or send it back to me!
So be so kind and explain to me what is going on.
Thank you!

They answered just a few minute ago, so it really seems they are just overload, which is not good, but may happen.

Dear Michal,

The problem was that you transfer did not include your 'Message' number and so it did not get sorted automatically. However we now received the needed information in order for us to be able to locate your transfer. Once we locate and process it and your funds are added to you account you will receive an email notification.


Best regards,
Marko Rogan

19.4.
I just got my money on Bitstamp account, finally!  :)

Same here. No news so far. SEPA transfer of 150€ on April 10, no money into account so far.

Edit: I got a ticket reply some minutes ago apologizing and stating they are working on the issue. It was a late reply, but giving some feedback to clients is very important in my opinion. I guess I'll just have to wait until the matter is solved, hopefully soon. Will post again when there are any news.

So basically, you overlooked that part of the website that said, you must include the reference number in your SEPA transfer.

Bitstamp obviously have a script that automatically places your funds in your account with the correct reference number. If you don't enter that reference number, you make it incredibly difficult for those guys to find your payment.

Sorry, but no. I included the reference, has I always do, and which is visible in the transfer receipt I sent them. There is a problem with Bitstamp, I don't know what it is, maybe it's due to the high demand in recent times, and people shouldn't pretend everything is fine, when it's clearly not. I honestly hope they solve all these issues, because it's the most user-friendly exchange (within the ones I tried).

The point is, people (forum users) should be informed of these problems before they put their money into Bitstamp, don't you think Nak?

My deposit has been confirmed. Eight days have passed since the SEPA transfer. Thank you Bitstamp for solving the issue. Problems and delays can happen everywhere, but I would recommend you improve your communication in case something like this happens again.

Best regards

Although I missed out the ref number in my transfer  :-[ , Bitstamp have all my details, Transferwise tx pdf and I'm Bitstamp verified.. It's now 1 week & 2 days waiting for this to be processed.

I won't make the same mistake twice but I suggest Bitstamp make their ref number & the fact it's mandatory much clearer, towards the top of the input screens. Right now it's in a "message" field right at the bottom of the page. Bitstamp: help noobs like me and yourselves a lot of admin hours trawling through the tx lists to match these up. I'm # 78819. At least I have my uncommon name in the tx ref so I should be very easy to find.

Thank you Bistamp. You got round to me in the end.  8)

My deposit has been credited to my account; at last. Thank you Bitstamp for solving the issue.

It's nearly a week later, and although I have has some communication from Bitstamp support, the issue currently appears no closer to being resolved..

We apologize for the delay, we replied to your ticket and gave you further instructions for solving this issue.

I sent a SEPA transfer Sun 16th June from a Halifax UK account - still nothing.

Opened a support ticket where they asked for the reference etc. and said they have to 'manually' find it

Never had this problem with past deposits.

Something is not right here. Should I notify my bank and report a 'lost' transaction?


edit/update:

bitstamp support asked me to check the status of my bank transfer

Halifax say the funds were sent and received 2 days ago

So in effect, Bitstamp are saying they have 'lost' my deposit


I reccommend that NOBODY uses Bitstamp again until they stop f***ing people about like this - it is not acceptable to 'lose' a deposit

I think to switch to other exchanger until they will become more professionals. Is not acceptable this delay for sepa deposits . Time is money.

is there an update to your situation? I've had all my SEPA transfers from and to bitstamp handled correctly, and in due time.

On the other hand, that you got nervous after only 3 days tells me you might have slightly unrealistic expectations how fast the transactions are handled on average.

anyway, would be interesting to hear if your transfer was credited at some point...

We would like to ask anyone experiencing any sort of issues to please submit a support ticket as this is the fastest way we can offer you assistance.

I have also personally attempted to contact steve-iw and we will solve any issues he may have as soon as he gets in touch with us.

Sepa transfer initiated on 14.08.13, now 4 business days later still no deposit on my account. 2 tickets with support openend but no answer whatsoever.

So far I made 2 smaller deposits, which both got credited within 2 days and support was always answering my questions within a few hours. Now I made a bigger deposit, which my bank confirmed that it was credited to their account but as mentioned before, no credit, no answers.

UPDATE: Case resolved. @hazek: Thanks for your efforts.

hi there,

i opened an account at bitstamp and tried funding it by sepa wire transfer.
the transfer returned without a comment so i contacted the bitstamp support.
no answer after 6 days.

anyone had a similar problem?

Can you please credit the $3000 i deposited via bank wire transfer ,my message or reference is 80563301217...My deposits are usually credited the same day i send the wire transfer,it has never taken this long..please help..customer id 63301..

Regretfully, I am missing a BTC deposit to my Bitstamp address made today. It is just nmoot showing up, even though it has been confirmed more than 6 times already. Does anyone else encounter such an issue over there?

Please let me know asap, since not getting any response to my support tickets is driving me NUTS.

Anyone?

Cheers

I am missing a BTC deposit to my Bitstamp address made on the 18th.

It was showing as unconfirmed for 2 days.

Blockchain were constantly moving up and down the queue. Like 24 hours, 16 hours, 32, hours, 16 hours.

Today it has vanished from blockchain, along with the fee. The receiving address at bitstamp is shown as unused.

Response to my support tickets is non existant.

Is this typical scam material?

Are Bitstamp as dishonest as all the other BTc scammers I have encountered?

SEPA deposit on 14th november.. with still no balance..

Within minutes of this post, The fee has come back, and the transaction started to move, Now got 3 confirmations!

My transaction has now gone to another account my Bitstamp account is still empty.

I repeat my last comment:-  Bitstamp are as dishonest as all the other BTc scammers I have encountered.

Just created an account to share my experience with Bitstamp:
I tranferred money via SEPA on November 12th and the money hasn't arrived yet on my bitstamp account. I made sure to include the reference number and my bank confirmed the payment. Indeed, bitstamp employees reply to the support messages (3 days later), but it doesn't help much if they are telling me they will take care of the problem as soon as possible.
I have seen that others may have similar problems, but I still think bitstamp's reputation is good and they can be trusted, unless they start behaving like that and hesitate with transfers for whatever causes...Of course this is a busy time for you at the moment, but when you state to credit the transfers in 2-3 days and after 8 days nothing happened, customers are becoming sceptical.
So please Bitstamp, resolve these problems with dealyed/missing transfers, it is frustrating!

I have made a SEPA deposit of €2.1k on November 18, and three 4-figure deposits on November 20.
The November 20 deposits all got credited within the same day! But the oldest (and largest) deposit, from november 18, is still missing. How is that possible?
I sent a ticket more than 20 hours ago - no reply. Is somebody from bitstamp here, who could look into this??

what also looks weird... is this normal?

Account -> History says: 2013-11-18 14:25:01   [IP-Address]   Opened SEPA deposit for EUR 2,100.00
but Deposits -> Your Deposit Requests says: Nov. 18, 2013   EU bank transfer (SEPA)   EUR 2,100.00   Finished

how can it be "Finished" when the money has not been credited yet??? it is also not shown in Account -> Transactions

ok i'm getting mad

WHERE IS THE PROBLEM TO REPLY WITHIN 40!! HOURS?? U EARN SOME 10 or 100K PER DAY. EMPLOY MORE SUPPORT STAFF U GREEDY ****** ********!!  >:(

AND SEND ME MY MONEY!


meanwhile btc price is exploding....

I do ... same problem

Same thing here ...

Deposit on 12/11, still nothing on my account ...
No response to tickets in 4 days !

Have they ran with my money ?

They are trading with our cash!

SEPA deposit made on 12th November...still nothing! I made a smaller deposit just to check it all out a couple of days before, surprise surprise this went through with no problems. Then as soon as I make a bigger deposit....nada! Not a happy bunny!!

Has anyone got response to their tickets the last couple of days ?

Same problem, sent the 18th 850€ to bitstamp but still not on my account.

User ID: 287992

Quote from ticket:-

ANŽEJ SIMIČAK    (1 DAY, 7 HOURS ago)
Dear xxxxx,

We have instructed our system administrator to look into your case and resolve it accordingly.

If you should have any additional issues or questions, in the future, please feel free to contact us again.

Best regards,
Anžej Simičak


STILL WAITING

They are no longer content with skimming the funds, They are now cynically scamming as well.

My money arrived after 5 days. To everyone still waiting: open a ticket and wait, i am sure that it will get fixed. Just be patient ;)

I've been patient for 10 days now ...
I can continue to be patient, however I hate it when tickets are ignored and nothing is communicated !

2 days later ...
still no sign of my money nor any response to tickets, mails, facebook or twitter   >:(

My deposit from 11/11 has finally arrived!  :D

I think, depositing on a sunday shows, that bitstamp are still working off their backlog.

Unfortunately, I had to start an investigation for the money and my bank and bitstamp's bank charged me 85 € for that!  >:(

I made a SEPA withdrawal and it was confirmed via. email by bitstamp 28th of november:


I waited a couple of days and opened a support ticket on 5th of december asking if everything was cool - they have not replied yet.
So.. 12 days and no money + 4 days without an answer. Now I'm starting to get really nervous. I understand if there is some delays, but when there is no answer and no explanation, it starts to get really uncomfortable.

I have been waiting for more than 14 days for confirmation of a wire transfer to Bitstamp > $5000. They asked for additional information. They have a lot of my money and I have contacted support 3 times, with no response in over a week. I understand they might be overwhelmed but they need to be better communicators or they will lose their reputation in the Bitcoin community.

28 november 2013   EU-overboeking (SEPA)   $5.273,50   completed

Still no money in my bankaccount, they answerd my support ticket 2 weeks ago saying they started investigating the matter.

To date no more replies to my multiple tickets!

Bitstamp get your act together and work with another bank. This is outrageous and i have completely lost faith in your exchange!

Question for Bitstamp.net Support or anyone else who might know??!

Does it matter or would it slow the processing of a transfer if one was to send lets say 10EUR more than was filled in in the Bitstamp Deposit form? Would the two numbers being off by 10EUR slow processing in any way? All my previous transfers only took 24hr max and this ones taking days :(

BTCBTCBTC

 These problems seem to be continuing.   ::)

Sent transfer to Bitstamp on the 17th February and still nothing. Support are frustratingly slow to reply to simple questions, and keep asking me for redundant information that I have already supplied. My bank confirms the deposit arrived safely 24 hours after the SEPA instructions were received with all the relevant references and account numbers double checked. 

So my question to BITSTAMP is what are you playing at?

My question to everyone else, as I have not read the entire thread. Do these deposits go through EVENTUALLY?? Or have some gone completely missing?

I've experienced these problems before. Delayed deposits, eventually being returned to my account (6weeks later) and failing to transfer in...... Guess where?????

GOX

I submitted a wire transfer to Bitstamp today and forgot to put my account number in the message field.  How do I get my deposit to show up in my account?  I have sent a message to support.

Did this ever get resolved?

I just did the same thing :///

It's very frustrating to think that if I had waited until the 11th, I could have deposited directly into a UK bank account, and presumably have the funds in my account now. Unless there would also be such a delay on processing that too

If you feel the need to, TransferWise can provide you with the " officia l" proof of transfer and receipt needed for any legal claims. Just contact their support team .

I sent a transfer April 10th and it finally appeared in bitstamp a few hours ago. Make sure you have put the transfer reference in the wire or it will take longer.

Almost eight months!!!? Did you forget the deposit message number?