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Title: How long does it take Blockchain.info to reset two-factor authentication? Post by: internationalaw on April 15, 2013, 05:19:37 PM It's has now been 72 hours and it has me stressed the **** out...Anybody had the same issue know the usual time it takes to reset?
Thank you Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: Paul89273 on April 15, 2013, 05:34:00 PM It's has now been 72 hours and it has me stressed the **** out...Anybody had the same issue know the usual time it takes to reset? Thank you What do you mean by reset? I've setup 2 step verification on quite a few websites and it usually does it instantly Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: internationalaw on April 15, 2013, 05:35:39 PM I lost my authentication and they have a reset form you can submit and they will reset it for you.
Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: Paul89273 on April 15, 2013, 05:49:45 PM I lost my authentication and they have a reset form you can submit and they will reset it for you. Ah right I see, sorry I can't help you buddy I've not ran into that issue before. Good luck getting it sorted! Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: tiktoc on April 15, 2013, 05:53:16 PM Did you get the email with the wallet in it when you setup 2 factor ?
or if you have it paired to the iphone app you can still access it from there. Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: internationalaw on April 15, 2013, 06:15:55 PM here's what happened, I turned it on, DL'd Google authenticator and linked it to my account...Couple days later I switched the 2 factor off...THen after realizing I need to have it on always, I turned it back on thinking it was still linked to my google authenticator but it was not..
Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: meelos on July 22, 2013, 01:44:14 PM Same here although I've not had any response after six weeks!
I bricked my mobile phone and had to request the removal of my 2-factor authentication on 18th June 2013. I've contacted the support desk a further 5 times since but still no response. My ticket status' simply state that they are "Awaiting assignment to a support agent". Awful service. Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: uncleungie on September 02, 2013, 06:18:00 AM Has anyone here actually gotten their bitcoins back, or are we all boned?
Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: b!z on September 02, 2013, 06:58:57 AM I had trouble receiving 2FA emails a week or so ago, but the problem fixed it self. I never got a reply from their support team regarding 2FA reset. :(
Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: Meizirkki on September 02, 2013, 07:03:24 AM It took an entire month from them to deny my request.
Better just create a new wallet from backup Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: b!z on September 02, 2013, 07:14:25 AM It took an entire month from them to deny my request. Better just create a new wallet from backup This. If you have your backups, of course :) Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: uncleungie on September 02, 2013, 07:36:31 AM I only have one of my two addresses backed up. I religiously back them up, but forgot one time and suddenly the two factor emails stopped arriving. I'm loosing almost $8000 USD because I didn't immediately back up one of my addresses...I'm in a bit of shock.
I'm also disappointed in blockchain.info...having no customer support...claiming to reset 2FA and not following through. And yea, I'm a customer. I've paid for their shared wallet services on many occasions. I've paid them money, and they can't even be bothered to email me back or follow through with a service they claim to offer. This is so rough.... Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: Infinity1 on September 02, 2013, 08:37:32 AM I accidentally overwrote my Titanium Backup file for Authenticator and now I lost my Authenticator keys for my Blockchain. I have $1000+ stuck in my wallet now.
Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: b!z on September 02, 2013, 10:03:57 AM I accidentally overwrote my Titanium Backup file for Authenticator and now I lost my Authenticator keys for my Blockchain. I have $1000+ stuck in my wallet now. That's why I don't like google auth. if you lose your phone or access to it, then you cannot use gauth. do you hAVE wallet backups? Title: Re: How long does it take Blockchain.info to reset two-factor authentication? Post by: Infinity1 on September 04, 2013, 02:03:10 AM I accidentally overwrote my Titanium Backup file for Authenticator and now I lost my Authenticator keys for my Blockchain. I have $1000+ stuck in my wallet now. That's why I don't like google auth. if you lose your phone or access to it, then you cannot use gauth. do you hAVE wallet backups? Yeh, I have the private keys (luckily), but I'm pretty sure I have <1BTC still stuck with BlockChain. |