internationalaw (OP)
Member
Offline
Activity: 78
Merit: 10
Community Manager at Letstalkbitcoin.com
|
|
April 15, 2013, 05:19:37 PM |
|
It's has now been 72 hours and it has me stressed the **** out...Anybody had the same issue know the usual time it takes to reset?
Thank you
|
|
|
|
Paul89273
Newbie
Offline
Activity: 56
Merit: 0
|
|
April 15, 2013, 05:34:00 PM |
|
It's has now been 72 hours and it has me stressed the **** out...Anybody had the same issue know the usual time it takes to reset?
Thank you
What do you mean by reset? I've setup 2 step verification on quite a few websites and it usually does it instantly
|
|
|
|
internationalaw (OP)
Member
Offline
Activity: 78
Merit: 10
Community Manager at Letstalkbitcoin.com
|
|
April 15, 2013, 05:35:39 PM |
|
I lost my authentication and they have a reset form you can submit and they will reset it for you.
|
|
|
|
Paul89273
Newbie
Offline
Activity: 56
Merit: 0
|
|
April 15, 2013, 05:49:45 PM |
|
I lost my authentication and they have a reset form you can submit and they will reset it for you.
Ah right I see, sorry I can't help you buddy I've not ran into that issue before. Good luck getting it sorted!
|
|
|
|
tiktoc
|
|
April 15, 2013, 05:53:16 PM |
|
Did you get the email with the wallet in it when you setup 2 factor ? or if you have it paired to the iphone app you can still access it from there.
|
|
|
|
internationalaw (OP)
Member
Offline
Activity: 78
Merit: 10
Community Manager at Letstalkbitcoin.com
|
|
April 15, 2013, 06:15:55 PM |
|
here's what happened, I turned it on, DL'd Google authenticator and linked it to my account...Couple days later I switched the 2 factor off...THen after realizing I need to have it on always, I turned it back on thinking it was still linked to my google authenticator but it was not..
|
|
|
|
meelos
Newbie
Offline
Activity: 38
Merit: 0
|
|
July 22, 2013, 01:44:14 PM |
|
Same here although I've not had any response after six weeks!
I bricked my mobile phone and had to request the removal of my 2-factor authentication on 18th June 2013. I've contacted the support desk a further 5 times since but still no response.
My ticket status' simply state that they are "Awaiting assignment to a support agent".
Awful service.
|
|
|
|
uncleungie
Newbie
Offline
Activity: 2
Merit: 0
|
|
September 02, 2013, 06:18:00 AM |
|
Has anyone here actually gotten their bitcoins back, or are we all boned?
|
|
|
|
b!z
Legendary
Offline
Activity: 1582
Merit: 1010
|
|
September 02, 2013, 06:58:57 AM |
|
I had trouble receiving 2FA emails a week or so ago, but the problem fixed it self. I never got a reply from their support team regarding 2FA reset.
|
|
|
|
Meizirkki
|
|
September 02, 2013, 07:03:24 AM |
|
It took an entire month from them to deny my request.
Better just create a new wallet from backup
|
|
|
|
b!z
Legendary
Offline
Activity: 1582
Merit: 1010
|
|
September 02, 2013, 07:14:25 AM |
|
It took an entire month from them to deny my request.
Better just create a new wallet from backup
This. If you have your backups, of course
|
|
|
|
uncleungie
Newbie
Offline
Activity: 2
Merit: 0
|
|
September 02, 2013, 07:36:31 AM |
|
I only have one of my two addresses backed up. I religiously back them up, but forgot one time and suddenly the two factor emails stopped arriving. I'm loosing almost $8000 USD because I didn't immediately back up one of my addresses...I'm in a bit of shock.
I'm also disappointed in blockchain.info...having no customer support...claiming to reset 2FA and not following through.
And yea, I'm a customer. I've paid for their shared wallet services on many occasions. I've paid them money, and they can't even be bothered to email me back or follow through with a service they claim to offer. This is so rough....
|
|
|
|
Infinity1
Member
Offline
Activity: 80
Merit: 10
I'm OG
|
|
September 02, 2013, 08:37:32 AM |
|
I accidentally overwrote my Titanium Backup file for Authenticator and now I lost my Authenticator keys for my Blockchain. I have $1000+ stuck in my wallet now.
|
|
|
|
b!z
Legendary
Offline
Activity: 1582
Merit: 1010
|
|
September 02, 2013, 10:03:57 AM |
|
I accidentally overwrote my Titanium Backup file for Authenticator and now I lost my Authenticator keys for my Blockchain. I have $1000+ stuck in my wallet now.
That's why I don't like google auth. if you lose your phone or access to it, then you cannot use gauth. do you hAVE wallet backups?
|
|
|
|
Infinity1
Member
Offline
Activity: 80
Merit: 10
I'm OG
|
|
September 04, 2013, 02:03:10 AM |
|
I accidentally overwrote my Titanium Backup file for Authenticator and now I lost my Authenticator keys for my Blockchain. I have $1000+ stuck in my wallet now.
That's why I don't like google auth. if you lose your phone or access to it, then you cannot use gauth. do you hAVE wallet backups? Yeh, I have the private keys (luckily), but I'm pretty sure I have <1BTC still stuck with BlockChain.
|
|
|
|
|