Bitcoin Forum

I used https://btcjam.com a while back just to test their service out. I left some Bitcoin on a loan and recently went back to check on it. Well the BTC I had loaned had been repaid so I wanted to withdraw it. Now btcjam.com fails every time I attempt to withdraw my BTC. I have tried 4 different internet browsers and 3 different ISP's...

I have emailed them and failed to get any kind of response. This has lead me to the conclusion that btcjam.com has indeed scammed me for my coins.

I suggest nobody submits their private details to this company! If they are willing to steal Bitcoin, then who knows what they will do with your private information...

When did you email them?

First, how much are you trying to withdraw? Maybe they have a limit?

I emailed them over 4 days ago.

You're spewing lies and your title is making a legitimate company look bad. Before you call them scammers you need more proof and you need to give us more information. What do you mean every time you try to withdraw it fails? Does it mean you forgot the password?

I have emailed them... I have received no response and my coins are inaccessible to me. I feel the title fits this thread perfectly.

As I said I tried 4 browsers..
Firefox, Chrome, and Opera all load the withdraw section fine but when I click withdraw it reads out Transaction failed
Internet Explorer just loads the grey overlay and never shows the withdraw window.

Try withdrawing .01 BTC less than your balance. It won't let you withdraw because of fees most likely.

How much are you trying to withdraw?

Image of the error

https://www.bitcoinsocially.com/images/btcjam_scam.jpg

It's entirely possible they're having issues with their wallets. They could be using blockchain.info to store their coins and utilizing the API there for example. If it's that or a similar case, then any issue with the host will reflect on your side as a general error. I'm guessing it's the former though.

Hey, @TradeFortress, see how he avoids the question. :P

Don't attribute to malice what can be explained by stupidity.

Maybe I ignored it because I am here to state what happened and what is happening... Not how many coins I have in a personal account...

He may just want to keep that bit anonymous. Especially since it doesn't pertain to the issue in any way.

If this is the case I would like to know. It has the same errors as 4 days ago and if it is a issue they are having with their system I would like a response to the email to let me know.

Let me rephrase my question then: Are you at least trying to withdraw a minimum of 0.02 BTC at once?

It does, because if he tries to withdraw more than what the hot wallet has, say 5000 btc, then it's going to fail.

It's just sad to see how little it takes to get people here start screaming SCAM.

The amount was  BTC0.002. So little that the network fee was causing the problem.

Here is the transaction ID:
36d32edf6f810b167b16593edd7ce514d2e976d118b81d052d4dd48b50fd668c

Don't worry, we all figured as much the second we read the word "officially" in the title.

5 days of being ignored about my funds.. It makes sence to think your busness is a scam.

I emailed the support address 5 days ago. After receiving no response 4 days later I contacted them again on the press, support and the Founders email, also started this thread. It took this public accusation to receive any response.

I still suggest to stay clear. Our service came close to adding the ability for users to share their btcjam profile but that will not happen anymore.

Your funds??? 0.002 BTC?? Really? We are talking about 2 cents here. And you got they back!!!!

Do you realize that because the amount was so little the transaction fee was greater then the amount you requested? Go waste someone else's time.

I understand that you are frustrated when nobody responds to your problems but accusing a site to scam because of 0.25$ is an irrational overreaction.

Since everything is fine now and you got your money you should at least change the topic title.

+1 

First off you do not have it posted anywhere on btcjam that you charge a fee. Also I have NEVER had to pay a fee over 0.002 so I am sure the fee was not higher...

Money is money. Whether you take 10 cents or 10 thousand.... It is stealing either way.

Also if I received ANY response >period< then this thread would have never been created... As I stated before, I was simply testing out the service before suggesting it to others. My conclusion was that btcjam would NOT let me withdraw my funds and ignored the situation until they were called out on it publicly...

Now they want to be rude and angry at me? Sorry but the fact that is you(btcjam) ignored me(a customer) for 5 days. Your system would not let me withdraw my funds and you ignored my emails.

A loan company ignoring all contact from someone who's funds are in their service? Then it takes a public announcement of the situation to get ANY response? I am sorry but this whole situation is your own fault...

Honestly I did not care if the funds were sent to me or not. You could have stated that you charge a HIDDEN fee not posted on the site and that it was not enough btc to make a withdraw... At least then I would know why the withdraw was not working and I would have been okay with that. The fact is you completely ignored me(a customers) emails about a situation pertaining to the accounts funds.

Finally received 1 response to my emails.

The bitcoin software and network are charging the fee, not BTCJam. If I tried to send 0.002 right now to someone, it could cost me 0.005.

The site clearly runs on auto pilot and the admin didn't respond to your email quickly enough to your liking. I suppose that's worth an apology. You creating a libelous thread accusing them of being thieves and scammers when the issue was entirely your fault also deserves an apology.

It took this thread to get ANY response from this company... It should be stated that the fee is based on the network fee and subject to vary. Having a hidden(unstated) fee is not right. Also the avg fee is 0.0005... not 0.005. The highest I have encountered by the network is 0.002, which is still not higher.

I agree that BTCJam should clearly state such things on their withdrawals page.

I also agree that making a thread about a company after a certain period of time has passed (maybe 1-2 weeks, less if dealing with a larger more serious amount of money) is appropriate.

What I disagree with is the title accusing them of being scammers purely based on your inability to receive a response within a time frame of your liking. The scam accusations subforum is not for your personal customer service complaints.

Just start a thread in a *normal* area asking "Does anyone know why I can't take my money out?", not in scam accusations, directly accusing them of "stealing [your] funds".

You make bitcoin look stupid and I doubt anyone is going to be interested in your own business if you're treating people like this.


Ignorant and libelous as this thread may be, he brought up a valid point. You should have fees clearly explained on the site. Every other site does.

As for responding in this thread, my advice would be *don't*. Handle everything through e-mail. Even responding here will send a message to future assholes that it's okay to make threads in "scam accusations" whenever something is broken. This is not bitcoincustomerservicetalk.org

hehe was it seriously 0.002 you are crying about ?

Yes I guess. Honestly sending such a small tx will be taxed with huge fees; I tested this last time and ended up needing to pay 0.01 in fees alone for a 0.001 tx. It's the network defending against spamming tx's.

A new 'customer service' subforum might be needed now with the recent threads like this.

While this accusation was wildly overexaggerated, I agree that you should change the error message to something like "You cannot do this, the because a fee of 0.00xx is required. It will save you a lot of angry mails/requests etc.
People hate it when they don't understand why something isn't working.

perhaps it would be better to just not let people under 13 use the service :p

But then there'd be no one to start new ASIC companies.  :-\

Lol