Having a hidden(unstated) fee is not right.
I agree that BTCJam should clearly state such things on their withdrawals page.
I also agree that making a thread about a company after a certain period of time has passed (maybe 1-2 weeks, less if dealing with a larger more serious amount of money) is appropriate.
What I disagree with is the title accusing them of being scammers purely based on your inability to receive a response within a time frame of your liking.
The scam accusations subforum is not for your personal customer service complaints.Just start a thread in a *normal* area asking "Does anyone know why I can't take my money out?", not in scam accusations, directly accusing them of "stealing [your] funds".
You make bitcoin look stupid and I doubt anyone is going to be interested in your own business if you're treating people like this.
Go waste someone else's time.
Ignorant and libelous as this thread may be, he brought up a valid point. You should have fees clearly explained on the site. Every other site does.
As for responding in this thread, my advice would be *don't*. Handle everything through e-mail. Even responding here will send a message to future assholes that it's okay to make threads in "scam accusations" whenever something is broken. This is not bitcoincustomerservicetalk.org