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Title: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 06:53:08 PM Dear Members of the Bitcoin Community, Customers, Partners, and Friends! Many of you are aware that TradeHill opened up last week just before ‘Black Friday’. To say the least, it kept us extremely busy. Now that we are caught up, we thought to formally introduce ourselves. But first, our principles. Summed up by the following quote: “Truth — more precisely, an accurate understanding of reality— is the essential foundation for producing good outcomes.” Ray Dalio, Bridgewater Associates. In the spirit of the above words, we promise our full skills, abilities and values to ensure accuracy, responsibility, and honesty in dealing with each other, our customers, our partners, and the world. Adam Stradling Co-founder at TradeHill. Five years experience as a Business Development Executive in banking, finance and technology. Over the last 3 years he has been working at Evalueserve consulting with major investment banks and hedge funds to build offshore research centers focusing on quantitative finance, data analytics and investment technology. Previously worked for General Electric in Schenectady, NY (during college), then at Terrapinn in Manhattan, NY, NY. Currently working toward his Certificate of Quantitative Finance. He graduated with a degree in Materials Science & Engineering from Rensselaer Polytechnic Institute in Troy, NY. Francisco Dagnino Co-founder at TradeHill. Recently left his full-time job working with one of the top three largest retail and commercial banks on their data analytics and database engineering team at Evalueserve. Seven years professional experience working on technological projects as an analyst and manager. Francisco has programming skills in SQL, VBA, and more. He has left EVS to work full-time on building Tradehill. Currently living in San Francisco. MJD Co-founder at TradeHill. Serial entrepreneur having started multiple successful companies including an automated trading firm, an engineering consulting firm, and a mobile software company boosting over 300 iPhone Applications. Previously the head of software development for a Los Angeles based start-up commercial spaceflight company. Background in cognitive science and computer engineering. Jered Kenna Co-founder at TradeHill. Former Marine and professional soldier in Afghanistan. After serving his country, he was lured into working for Halliburton. During which, he developed a palpable distaste for unethical and fraudulent business practices. He is originally from Independence, Oregon (the end of the Oregon Trail if you remember that). Currently living in and working for TradeHill from San Francisco. We are all 29 to 31 years old. We are keeping an open mind to working with different individuals/firms so we encourage people to introduce themselves. We would like to thank all of our new customers, partners, and friends. We are excited, motivated, and focused on working toward the end goal. Please let us know if you have any questions. Thank you! The TradeHill Team Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 06:58:20 PM reserved
Title: Re: TradeHill - Who we are Post by: chihlidog on June 19, 2011, 06:59:26 PM If you hope to become the go-to place to trade BTC, I sure hope you upgrade your servers to handle high volumes of traffic.
Title: Re: TradeHill - Who we are Post by: Steve on June 19, 2011, 06:59:54 PM If you are half the honorable people you claim to be, you will do what you can to help mtgox sort out their issues. There is plenty of room for you, mtgox and probably 10 other exchanges in this market. What hurts mtgox, hurts bitcoin and hurts you too.
Title: Re: TradeHill - Who we are Post by: Chick on June 19, 2011, 07:00:43 PM Haha! Great timing! Love you guys!
Title: Re: TradeHill - Who we are Post by: paulie_w on June 19, 2011, 07:01:39 PM i wish you luck guys.
your marketing and timing has been astoundingly brilliant so far. Title: Re: TradeHill - Who we are Post by: borgfish on June 19, 2011, 07:02:15 PM nice timing... lol
where is the eur withdrawal ? Title: Re: TradeHill - Who we are Post by: Elokane on June 19, 2011, 07:02:28 PM Nice timing. So good, in fact, that your site can't handle the traffic. :)
now, if only your site wasn't useless to me as a non-US citizen without a US bank account. Title: Re: TradeHill - Who we are Post by: andrepcg on June 19, 2011, 07:03:07 PM if tradehill accepts SEPA transfers,i can start using it. otherwise, i'll stick to mtgox
people need to understand that not everybody is from USA. if Tradehill starts to accept EU deposits/withdraws, i'll use it for sure Title: Re: TradeHill - Who we are Post by: jhansen858 on June 19, 2011, 07:04:35 PM Your site is slow....Add more capacity
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 07:07:19 PM We can accept international wires. If you want to buy Bitcoin with any currency.
Go to your bank, buy USD and then wire it in. SEPA is coming ASAP, we are growing as fast as possible. We don't want to over extend ourselves and fail. We would much rather provide a reliable service. In regards to the servers we're on it. It's one thing to grow quickly and another to have the entire Bitcoin world try to log in at once. Title: Re: TradeHill - Who we are Post by: paulie_w on June 19, 2011, 07:09:27 PM tell us about your security infrastructure. some details. how can we trust you?
Title: Re: TradeHill - Who we are Post by: chihlidog on June 19, 2011, 07:10:11 PM We can accept international wires. If you want to buy Bitcoin with any currency. Go to your bank, buy USD and then wire it in. SEPA is coming ASAP, we are growing as fast as possible. We don't want to over extend ourselves and fail. We would much rather provide a reliable service. In regards to the servers we're on it. It's one thing to grow quickly and another to have the entire Bitcoin world try to log in at once. If BTC is to take off, it needs to be able to be traded QUICKLY. Im glad to hear you are working on the servers. I hope you do get them sorted. Any plans for adding an option for faster funding? Waiting days for a bank transfer isnt cool, either. Title: Re: TradeHill - Who we are Post by: fascistmuffin on June 19, 2011, 07:10:46 PM Are you guys learning from Mtgox's mistakes/shortcomings? I foresee Tradehill increasing in traffic and volume in the next few days with what's been going on with Mtgox. This means you guys will be the new targets on the block.
And be prepared for website scaling. ;D Title: Re: TradeHill - Who we are Post by: broker11 on June 19, 2011, 07:14:54 PM Can I buy BTC for $0.01 like on Mt. Gox?
Title: Re: TradeHill - Who we are Post by: Isosceles on June 19, 2011, 07:17:16 PM TradeHill - Given the same issue as MtGox (a compromised large account), how would you deal with it and protect the marketplace?
https://support.mtgox.com/entries/20208066-huge-bitcoin-sell-off-due-to-a-compromised-account-rollback (https://support.mtgox.com/entries/20208066-huge-bitcoin-sell-off-due-to-a-compromised-account-rollback) Huge Bitcoin sell off due to a compromised account - rollback Mark Karpeles posted this on Jun-20 04:07 The bitcoin will be back to around 17.5$/BTC after we rollback all trades that have happened after the huge Bitcoin sale that happened on June 20th near 3:00am (JST). Service should be back by June 20th 10:00am (JST, 01:00am GMT) with all the trades reversed and accounts available. One account with a lot of coins was compromised and whoever stole it (using a HK based IP to login) first sold all the coins in there, to buy those again just after, and then tried to withdraw the coins. The $1000/day withdraw limit was active for this account and the hacker could only get out with $1000 worth of coins. Apart from this no account was compromised, and nothing was lost. Due to the large impact this had on the Bitcoin market, we will rollback every trade which happened since the big sale, and ensure this account is secure before opening access again. 0 People found this helpful - Me too! Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 07:18:59 PM We can accept international wires. If you want to buy Bitcoin with any currency. Go to your bank, buy USD and then wire it in. SEPA is coming ASAP, we are growing as fast as possible. We don't want to over extend ourselves and fail. We would much rather provide a reliable service. In regards to the servers we're on it. It's one thing to grow quickly and another to have the entire Bitcoin world try to log in at once. If BTC is to take off, it needs to be able to be traded QUICKLY. Im glad to hear you are working on the servers. I hope you do get them sorted. Any plans for adding an option for faster funding? Waiting days for a bank transfer isnt cool, either. If we receive a wire before 5PM EST our bank will normally clear it the same day and we can credit it the same day. We can't say this 100% as it's possible for delays in the banks but we have had a lot come in very quickly. We're hiring people as fast as reasonably possible. We want to maintain good customer service and don't feel it's fair to deploy anyone on their own that isn't completely familiar with Bitcoin and how we operate. In regards to security our lead coder could speak more specifically but I do know that he is taking every precaution and security is paramount. You will see a few changes soon that should make you feel more secure as well. Regards, Jered Title: Re: TradeHill - Who we are Post by: Tx2000 on June 19, 2011, 07:19:29 PM Need the option to deal with Canadian currency.
Title: Re: TradeHill - Who we are Post by: KingFisher9 on June 19, 2011, 07:25:25 PM This might be a completely ridiculous question, but here it goes anyway....
Did you have anything to do with the Mt Gox crash? Your timing of officially introducing yourself on the forum is just WAY too perfect to think that it was a coincidence. The only other possibilities I can think of at this point is that you are just sitting here waiting for Mt Gox to mess up or you just happen to see the big screw up and you rush your introduction. Title: Re: TradeHill - Who we are Post by: chihlidog on June 19, 2011, 07:28:59 PM Well I give you kudos for jumping on the obvious opportunity here, and I hope the Tradehill leadership stays in contact with the community like this. Looking forward to seeing the improvements and hopefully making a buck.
Title: Re: TradeHill - Who we are Post by: jhansen858 on June 19, 2011, 07:29:51 PM What better time to do a commercial then the "superbowl" of Bitcoin...
;) Title: Re: TradeHill - Who we are Post by: bitprotection on June 19, 2011, 07:31:45 PM Something doesn't add up here Mt.gox crashes and they go on a PR spree?
Title: Re: TradeHill - Who we are Post by: niooron on June 19, 2011, 07:32:33 PM I hope tradehill starts implementing more secure authentication like SMS, because it's going to be the next target since mtgox got completely owned.
Title: Re: TradeHill - Who we are Post by: LHutz on June 19, 2011, 07:32:50 PM Just for the record, I've spoken to rep's from th when I had a few issues and the response obtained was accurate and quick. Volume seems to be going higher. And, well, judging for the circumstances...
Title: Re: TradeHill - Who we are Post by: zerokwel on June 19, 2011, 07:39:11 PM the first place I can trade from uk bank to BTC and back again Will win my vote. atm It seems a chore to get cash back and forward
Title: Re: TradeHill - Who we are Post by: rdonohoe on June 19, 2011, 07:42:52 PM I am looking forward to TH supporting deposit and withdrawals in EUR.
Account funding via paysafe cards or uKash might be one way to speed up times but might be a little expensive. Does anyone understand why, in the 21st C bank transfers take so long? Title: Re: TradeHill - Who we are Post by: Kman54 on June 19, 2011, 07:43:39 PM putting my tinfoil hat on, this all seems very strange.
Mtgox is hacked/crashed - goes offline Mass of threads/posts about how Mtgox was hacked, unsafe etc. Mass of threads/posts about how we should all switch to Tradehill Introduction thread about who tradehill is, within several hours of Mtgox going offline. The chance of this all being coincidence doesn't seem very high, this definitely looks like a duck to me. Title: Re: TradeHill - Who we are Post by: KingFisher9 on June 19, 2011, 07:45:23 PM putting my tinfoil hat on, this all seems very strange. Mtgox is hacked/crashed - goes offline Mass of threads/posts about how Mtgox was hacked, unsafe etc. Mass of threads/posts about how we should all switch to Tradehill Introduction thread about who tradehill is, within several hours of Mtgox going offline. The chance of this all being coincidence seems very high to me, this definitely looks like a duck to me. this Title: Re: TradeHill - Who we are Post by: enmaku on June 19, 2011, 07:46:54 PM I am looking forward to TH supporting deposit and withdrawals in EUR. Account funding via paysafe cards or uKash might be one way to speed up times but might be a little expensive. Does anyone understand why, in the 21st C bank transfers take so long? Because banks operate around the interests of the banks, while bitcoin is built around the interests of the people :) Title: Re: TradeHill - Who we are Post by: MyFarm on June 19, 2011, 07:47:16 PM In regards to the servers we're on it. It's one thing to grow quickly and another to have the entire Bitcoin world try to log in at once. That's EXACTLY what you need to be prepared for though. If you can't handle the load during extremely pressing times, then you're little better than Mt. Gox. If you're going to be THE defacto exchange (and you now have a hell of an opportunity and I wish you luck) then you need to change your way of thinking.Title: Re: TradeHill - Who we are Post by: Travis on June 19, 2011, 07:50:29 PM Something doesn't add up here Mt.gox crashes and they go on a PR spree? Why does that seem suspicious? They want to get more business. Title: Re: TradeHill - Who we are Post by: Steve on June 19, 2011, 07:51:58 PM If you are half the honorable people you claim to be, you will do what you can to help mtgox sort out their issues. There is plenty of room for you, mtgox and probably 10 other exchanges in this market. What hurts mtgox, hurts bitcoin and hurts you too. No one from TradeHill has officially responded to this post. It is not unusual for competitors to share information and lend each other support, particularly in a nacent market like bitcoin. If there is a perception at TradeHill (or at mtgox) that they must slice each others' throats to win in the marketplace, then I prefer to take my bitcoins elsewhere. More than a few people have commented about the timing of the mtgox attacks and TradeHill's appearance/marketing. I'm not trying to be accusatory, but I'm sure this question is at the back of many peoples' minds. A statement in support of mtgox and a repudiation of any ill intention toward mtgox on the part of TradeHill would be a positive development. Title: Re: TradeHill - Who we are Post by: FractalUniverse on June 19, 2011, 07:53:12 PM well i like tradehill but maybe some ceasefire wouldn't be bad in this situation
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 07:55:05 PM If you are half the honorable people you claim to be, you will do what you can to help mtgox sort out their issues. There is plenty of room for you, mtgox and probably 10 other exchanges in this market. What hurts mtgox, hurts bitcoin and hurts you too. Hi Steve, This is a great point. Last week we were contacted by two folks who were hacked at Gox. We proposed to work with them to create a community Task Force dedicated to Exchange Security. Could be things like providing resources to hunt down thieves, or create a sort of Wikileaks for Bitcoins, etc. It would be formed by the community and funded by donations – Tradehill was open to donating part of each trade to the fund. We understand there may not be a clear solution and it will take innovation. If you would like to be part of a committee to assemble such group, then please email info@tradehill.com with Task Force in the title. We are open to assist Mark in any way he may require. Since we don’t have his number he can PM Jered and we can have a call immediately Regards, Adam Stradling Title: Re: TradeHill - Who we are Post by: elggawf on June 19, 2011, 07:56:22 PM No one from TradeHill has officially responded to this post. It is not unusual for competitors to share information and lend each other support, particularly in a nacent market like bitcoin. If there is a perception at TradeHill (or at mtgox) that they must slice each others' throats to win in the marketplace, then I prefer to take my bitcoins elsewhere. More than a few people have commented about the timing of the mtgox attacks and TradeHill's appearance/marketing. I'm not trying to be accusatory, but I'm sure this question is at the back of many peoples' minds. A statement in support of mtgox and a repudiation of any ill intention toward mtgox on the part of TradeHill would be a positive development. What do you suppose they do to help out a competitor? What ought to happen is MtGox's people get in touch with Tradehill's people, and let them know the hashing scheme used for the passwords that were leaked. Then when you log into Tradehill, it checks the hacked password list to see if you're using the same information, and locks your account. I'm betting that dumbshits reusing their passwords was the cause for the little dip to $11 we had earlier on Tradehill - someone probably lost their BTC on TH as well. But that's imply TH need to lift a finger at all - it goes without saying that if you're reusing passwords and you were registered on MtGox, you should be changing passwords right about now. Title: Re: TradeHill - Who we are Post by: Kman54 on June 19, 2011, 07:58:41 PM the classy thing to do would be to just ease up while Mtgox is being attacked, instead of jumping in like sharks smelling blood in the water. "This PR spree" reflects poorly on your company.
Title: Re: TradeHill - Who we are Post by: firefox on June 19, 2011, 08:04:36 PM i saw this coming from a mile away.
if i were an exchange... i would do the same thing TH has, market my self. TH would have a vested interest in seeing mt gox fail... but not when the market is so volatile. it makes bitcoin as a whole seem risky in this early stage. if this had happened in a few years when bitcoin is entrenched and widely accepted i could see TH having something to do with it... but in this case, NO. you need to have a safety shutoff/check on huge suspicious game changing orders Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 08:09:35 PM the classy thing to do would be to just ease up while Mtgox is being attacked, instead of jumping in like sharks smelling blood in the water. "This PR spree" reflects poorly on your company. Hi Kman, We just responded to this – we have offered our help! The reality of the situation is that we spent last night assembling our introductions for the intent of posting today. It is purely coincidence. If anyone doubts otherwise, we can provide our document histories. Additionally, we have assembled an array of other posts – I can show you the one titled “Task Force for Exchange Community” which outlines this idea – it was written last night! I can also provide you the emails, wherein we speak about this idea, with the two people who were robbed. FYI - Jered is sending Mark and email right now! Regards, Adam Stradling Title: Re: TradeHill - Who we are Post by: sang on June 19, 2011, 08:19:39 PM Can I suggest creating both a twitter account and a presence in an IRC channel (ex: #TradeHill)?
You can use these two to communicate with your customer base in the event something were to happen to tradehill like just happened to MtGox. Twitter is fantastic for getting out quick "we know it - were working on it" snippets to ease people's fear. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 08:23:11 PM tell us about your security infrastructure. some details. how can we trust you? Hi Paulie, We are preparing a document for post titled “Technology, Process, Infrastructure” which will address these items. In the wake of such attack, it is important that our customers know what we are doing to protect their investments. If you see our other posts on this thread, we were also in the process of preparing an array of separately themed posted addressing various issues in general. One was our idea for a community Task Force to enhance Bitcoin security across exchanges and in general – this would be funded in-part from Tradehill commissions. If you would like to get involved then please send an email to info@tradehill.com with “Task Force” in the title. Regards, Adam Stradling Title: Re: TradeHill - Who we are Post by: nakowa on June 19, 2011, 08:33:12 PM I don't trust Tradehill who acts in such a snaky way...
Some would even suspect the hacker might well come from a competitor... Title: Re: TradeHill - Who we are Post by: LightRider on June 19, 2011, 08:36:34 PM Dear Members of the Bitcoin Community, Customers, Partners, and Friends! Many of you are aware that TradeHill opened up last week just before ‘Black Friday’. To say the least, it kept us extremely busy. Now that we are caught up, we thought to formally introduce ourselves. But first, our principles. Summed up by the following quote: “Truth — more precisely, an accurate understanding of reality— is the essential foundation for producing good outcomes.” Ray Dalio, Bridgewater Associates. In the spirit of the above words, we promise our full skills, abilities and values to ensure accuracy, responsibility, and honesty in dealing with each other, our customers, our partners, and the world. Adam Stradling Co-founder at TradeHill. Five years experience as a Business Development Executive in banking, finance and technology. Over the last 3 years he has been working at Evalueserve consulting with major investment banks and hedge funds to build offshore research centers focusing on quantitative finance, data analytics and investment technology. Previously worked for General Electric in Schenectady, NY (during college), then at Terrapinn in Manhattan, NY, NY. Currently working toward his Certificate of Quantitative Finance. He graduated with a degree in Materials Science & Engineering from Rensselaer Polytechnic Institute in Troy, NY. He lives in Chile, and is an NYC expat. Francisco Dagnino Co-founder at TradeHill. Recently left his full-time job working with one of the top three largest retail and commercial banks on their data analytics and database engineering team at Evalueserve. Seven years professional experience working on technological projects as an analyst and manager. Francisco has programming skills in SQL, VBA, and more. He has left EVS to work full-time on building Tradehill. He lives in Chile and is a native. MJD Co-founder at TradeHill. Serial entrepreneur having started multiple successful companies including an automated trading firm, an engineering consulting firm, and a mobile software company boosting over 300 iPhone Applications. Previously the head of software development for a Los Angeles based start-up commercial spaceflight company. Background in cognitive science and computer engineering. Jered Kenna Co-founder at TradeHill. Former Marine and professional soldier in Afghanistan. After serving his country, he was lured into working for Halliburton. During which, he developed a palpable distaste for unethical and fraudulent business practices and a strong dislike for LCBs. He is originally from Independence, Oregon (the end of the Oregon Trail if you remember that). He lives in Chile. Jered and Adam have been friends for 10 years. We are all 29 to 31 years old. We are keeping an open mind to working with different individuals/firms so we encourage people to introduce themselves. We would like to thank all of our new customers, partners, and friends. We are excited, motivated, and focused on working toward the end goal. Please let us know if you have any questions. Thank you! The TradeHill Team For posterity. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 08:48:55 PM Hi Nakowa,
You are entitled to your own opinion. I will restate myself again – On the premise and principles outlined by TradeHill, we have acted in accordance with our previous posts. We wrote our ‘Who we are’ post LAST NIGHT for today. We wrote an array of other posts LAST NIGHT including one titled “Task Force for Exchange Security” – I can provide the emails of the people we had a discussions with on this. In fact, I am going to bring up those emails NOW and post them. We would NEVER steal and we HATE thieves. Look up my LinkedIn, if you think I am afraid of having people knowing who I am, see all my personal information where 3000+ people can see me! We are here to do business in accordance with the principles set out at the beginning of this email - PERIOD! Regards, Adam Stradling Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 08:58:22 PM Can I suggest creating both a twitter account and a presence in an IRC channel (ex: #TradeHill)? You can use these two to communicate with your customer base in the event something were to happen to tradehill like just happened to MtGox. Twitter is fantastic for getting out quick "we know it - were working on it" snippets to ease people's fear. Noted - thank you for the feedback and we will implement is expeditiously. Regards, Adam Stradling Title: Re: TradeHill - Who we are Post by: done on June 19, 2011, 09:03:41 PM I wish Tradehill nothing but success.
Title: Re: TradeHill - Who we are Post by: paulie_w on June 19, 2011, 09:05:08 PM tradehill guys:
this seems to me like the opportunity of a lifetime. please sort this mess out for the whole community. put some dollars behind your marketing and pr and calm the waters a bit. be a public face to reassure the masses. Title: Re: TradeHill - Who we are Post by: schnak on June 19, 2011, 09:15:42 PM lets take out the accounts.csv leak and apply the recent events to tradehill.
lets say a tradehill Client/customer account is used by unauthorized person to enact a major market move (either a spike or crash) similar to what we saw today. What is tradehill going to do in response? Halt trading after X%? Freeze the individual account for suspicious activity? revert all trades like MtGox is doing? Title: Re: TradeHill - Who we are Post by: gigitrix on June 19, 2011, 09:22:38 PM Make sure you can friggin withstand an SQL injection attack at the very least...
Also, have a big red button/script you can press to "stop" the whole thing. Title: Re: TradeHill - Who we are Post by: newguy05 on June 19, 2011, 09:26:09 PM I use tradehill and dont have any problems, compared to mtgox it's like night and day.
However for tradehill to go prime time, it needs to do the following: 1) Upgrade the server/hardware and be hosted in professionally managed data center, it's way too slow right now, i often see timeouts. 2) Security. People can deal with the crappy customer service, the crappy user interface etc..but if security is comprised it's the end. No offense but your security is a joke right, i understand you dont have the resources/money but it needs to be looked at seriously as the #1 priority. Title: Re: TradeHill - Who we are Post by: flug on June 19, 2011, 09:30:17 PM It's great that we've got TradeHill as well as Mt.Gox, but TradeHill is no more a saviour than Mt.Gox is the anti christ. I don't for one moment believe that TradeHill isn't vulnerable to an attack, and the ultimate answer is to have a thriving market of 100+ substantial exchanges. Until then it's gonna be a bumpy ride.
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 09:38:33 PM I wish Tradehill nothing but success. Thank you BTCBOOK, We wish for excellent results to those individuals who interact with the world in harmony with principles. We have received many Task Force emails. Thank you very much and we look forward to working with you. However, since the Task Force will be a post recovery/post aftermath initiative, please allow us to deal with urgent items now – we promise to respond tomorrow with next steps and we assure that no one will be overlooked (to participate - send an email to info@tradehill.com with Task Force in the title). However, we need to address urgent issues arising from this unfortunate event. Again, we regret this debacle and want to help as much as possible. If there is something we can immediately do, then please send an email to info@tradehill.com with “Emergency Help” in the title and we will respond immediately. Additionally, here is my personal phone numbers: US: +1 917 675 3492 Chile O: +56 32 3140 930 C. (M): +56 96 656 9878 Regards, Adam Stradling Title: Re: TradeHill - Who we are Post by: 655321 on June 19, 2011, 09:58:06 PM putting my tinfoil hat on, this all seems very strange. Mtgox is hacked/crashed - goes offline Mass of threads/posts about how Mtgox was hacked, unsafe etc. Mass of threads/posts about how we should all switch to Tradehill Introduction thread about who tradehill is, within several hours of Mtgox going offline. The chance of this all being coincidence doesn't seem very high, this definitely looks like a duck to me. Its called marketing, Jesus Christ. Title: Re: TradeHill - Who we are Post by: paulie_w on June 19, 2011, 09:59:04 PM hey jared, you have a huge number of posts here.
how long have you been working on tradehill? how long have you been involved in bitcoin? Title: Re: TradeHill - Who we are Post by: 655321 on June 19, 2011, 10:02:03 PM the classy thing to do would be to just ease up while Mtgox is being attacked, instead of jumping in like sharks smelling blood in the water. "This PR spree" reflects poorly on your company. I don't see how this looks "poorly" on TradeHill at all. This looks good to me. Not many people were even aware of MtGox alternatives, and TradeHill is simply letting people know that they have options. MtGox is fucking DOWN right now. Do you think it reflects positively for the development of BitCoin in general if there WASN'T another trade site that can keep this market alive? For fuck's sake people. Title: Re: TradeHill - Who we are Post by: qikaifu on June 19, 2011, 10:03:12 PM I want to ask a few questions about your company.
What's the number of the owners' equity on the Blance Sheet of your comapny, say, how much money have you founders invested? How many fulltime stuff are there in you company? Is there any founders are not fulltime? Are you going to raise larger venture capital soon? How many years have you founders know each other, have you guys teamed up before? Title: Re: TradeHill - Who we are Post by: evoorhees on June 19, 2011, 10:08:49 PM TradeHill - thank you for producing an alternative exchange. May the marketplace bless you with profits =)
It's inspiring to see new business rising every day in wild this new economy. Cheers! Title: Re: TradeHill - Who we are Post by: PHPAdam on June 19, 2011, 10:20:14 PM Why post your names and info, but previously buy a domain via "domains by proxy"?
Where is "TradeHill Co. Ltd" registered? I notice your hosting with a "cloud" company in Sweden, give them a kick as you don't have enough resources and if your on "the cloud" how can that be simply throttle up. I wish you all the best, their needs to be a solid alternate to MtGox, but I would not count MtGox down and out yet. Title: Re: TradeHill - Who we are Post by: elggawf on June 19, 2011, 10:51:06 PM *Whisles*
Looks like I cashed out some of my GPU fund to Dwolla just in time - looks like they're halting them for now. Probably for the best. Title: Re: TradeHill - Who we are Post by: Piper67 on June 19, 2011, 10:59:58 PM Hey Tradehill:
Here's an idea to help those of us trying to fund our accounts from Canada. For some reason, Canadian banks won't allow me to make an international transfer to your account in the US. But they would allow one to Chile. If you opened a local account with a Chilean bank, it would be reasonably easy to fund it. Then again, if you could open an account with a Canadian bank, we'd be able to transfer money to and from it in a matter of minutes! Keep up the good work. Title: Playtime is over - SECURITY AUDIT NOW!!! Post by: iCEBREAKER on June 19, 2011, 11:17:30 PM We can accept international wires. If you want to buy Bitcoin with any currency. Go to your bank, buy USD and then wire it in. SEPA is coming ASAP, we are growing as fast as possible. We don't want to over extend ourselves and fail. We would much rather provide a reliable service. In regards to the servers we're on it. It's one thing to grow quickly and another to have the entire Bitcoin world try to log in at once. When is TradeHill going to pay for, and publish results from, a professional security audit? If you want to be a real online broker, you need to invest in Wells-Fargo levels of vulnerability analysis. Start with NTOSpider On-Demand, http://www.ntobjectives.com/ntoondemand, to get an idea of where you stand. Next, hire an experienced consultant to make sure everything is absolutely bulletproof. I HIGHLY recommend Strategic Data Command of Oakland, CA. Larry Suto is among the best at what he does. It might cost you a small fortune, but if you want results you need to call in world-class experts. I posted this same bit of advice to our MtGox rep. as well. Title: Re: TradeHill - Who we are Post by: JTaBitCoinKing on June 19, 2011, 11:18:28 PM I think the chances of TradHill being behind the attacks is as likely as it being MJ12. More likely it was Lulzsec, a psychopath, someone protecting Silk Road, or just some thief.
Title: Re: TradeHill - Who we are Post by: CharlieContent on June 19, 2011, 11:19:47 PM Finally, an exchange run by competent people instead of some Magic the Gathering idiot. BitCoin has come of age. :)
As long as Tradehill wasn't formerly "TradeMagicTheGatheringCardsHill" then I'm in ;) Title: Re: TradeHill - Who we are Post by: zombo on June 19, 2011, 11:20:42 PM I'm interested in signing up with you guys but you don't transfer to Liberty Reserve which is the only place I can use being that I live in New Zealand.
Hope you guys can do something for us Kiwi's sometime soon. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 11:27:07 PM I'm interested in signing up with you guys but you don't transfer to Liberty Reserve which is the only place I can use being that I live in New Zealand. Hope you guys can do something for us Kiwi's sometime soon. We do use Liberty Reserve and we're treating it as it's own currency so that we can be used as an LR exchange in addition to a BTC exchange. More answers to the rest of the questions coming. We are getting flooded with emails and concentrating on user security. Title: Re: TradeHill - Who we are Post by: just_someguy on June 19, 2011, 11:31:00 PM Jered, see this:
http://forum.bitcoin.org/index.php?topic=19711.0 I've received it as well. I hope you out and suspend the account. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 19, 2011, 11:31:53 PM I want to ask a few questions about your company. What's the number of the owners' equity on the Blance Sheet of your comapny, say, how much money have you founders invested? Frankly, that is private – There is a distinct difference between being ‘untruthful’ or ‘inaccurate’ as opposed to choosing wisely about what information should be disclosed publicly. Either way, we will be preparing a public statement covering multiple dimensions of our business and will consider your request. How many fulltime stuff are there in you company? All four founders are working on this fulltime except ME. I have a consulting business and must deliver on my promises to past clients. However, as soon as that happens, I intend to dedicate all my time to this. I will not comment on the number of staffers we have. [/quote] Is there any founders are not fulltime? Answered above! [/quote] Are you going to raise larger venture capital soon? We have developed an innovative way to raise capital. Additionally, some of our family members are equipped to provide us significant funds. We do have an open mind to VCs or other investors so please send us a note. [/quote] How many years have you founders know each other, have you guys teamed up before? Answered above – Me and Jered have known each other for ten years – I used to email him while his base was getting mortar attacked in Afghanistan: Me and Jered have known Francisco for 3 years. [/quote] Title: Re: TradeHill - Who we are Post by: tysat on June 19, 2011, 11:33:01 PM Jered, see this: http://forum.bitcoin.org/index.php?topic=19711.0 I've received it as well. I hope you out and suspend the account. http://forum.bitcoin.org/index.php?topic=19707.0 Different thread, same idea. This one has the full email headers in it. Title: Re: TradeHill - Who we are Post by: jibjabz on June 20, 2011, 12:13:04 AM Can you please suspend whoever's account this is for their blatant spamming?
tradehill.com/?r=TH-R15683 I'm sure you've heard, but they emailed every Mt. Gox customer with their referral code. Title: Re: Playtime is over - SECURITY AUDIT NOW!!! Post by: Jered Kenna (TradeHill) on June 20, 2011, 12:13:32 AM We can accept international wires. If you want to buy Bitcoin with any currency. Go to your bank, buy USD and then wire it in. SEPA is coming ASAP, we are growing as fast as possible. We don't want to over extend ourselves and fail. We would much rather provide a reliable service. In regards to the servers we're on it. It's one thing to grow quickly and another to have the entire Bitcoin world try to log in at once. When is TradeHill going to pay for, and publish results from, a professional security audit? If you want to be a real online broker, you need to invest in Wells-Fargo levels of vulnerability analysis. Start with NTOSpider On-Demand, http://www.ntobjectives.com/ntoondemand, to get an idea of where you stand. Next, hire an experienced consultant to make sure everything is absolutely bulletproof. I HIGHLY recommend Strategic Data Command of Oakland, CA. Larry Suto is among the best at what he does. It might cost you a small fortune, but if you want results you need to call in world-class experts. I posted this same bit of advice to our MtGox rep. as well. Hi ICEBREAKER, ABSOLUTELY - and we will publish the results for the community to view! Thank you for the recommendation. We will definitely reach out to your colleague. Understand that we will likely seek several opinions. This is a major priority that is both important and urgent; however, we cannot drop everything at this moment – we hope you understand – we have already frozen withdrawals and deposits and told customers to change their passwords. We also have confidence in our current system; although, we will definitely be seeking advancements going forward. We are promising the community that this issue will be addressed PUBLICY – via third party AUDIT - with brevity and transparency. Regarding costs, we are thinking that perhaps some of the Task Force’s budget could be included for third party security checks; that way, each exchange will be put to the same tests on a level playing field. Again, for anyone who wants to participate in organizing the Task Force for Exchange Security please send an email to info@tradehill.com with “Task Force” in the title. Regards, Adam Stradling Title: Re: TradeHill - Who we are Post by: mgiuca on June 20, 2011, 01:25:43 AM No offense but your security is a joke right, i understand you dont have the resources/money but it needs to be looked at seriously as the #1 priority. Do you have any specific security complaints about TradeHill? You shouldn't go saying that a financial website's security is a "joke" unless you have some evidence.Title: Penetration Testing and Security Audit of Tradehill Post by: ivank2139 on June 20, 2011, 03:48:38 AM With the proper authorizations many people can perform a penetration test of the web site. It should be fairly easy to run one, or contract to do it, and publish the results. It would certainly be worthwhile to have some evidence of security in place.
Some people can do the pen testing without authorization but not legally from the USA. Title: Re: TradeHill - Who we are Post by: finack on June 20, 2011, 04:09:07 AM When are you going to be able to provide a timeline for things like a full security audit and features like two factor auth that you mentioned on onlyonetv? I understand that you won't be able to commit to specific time for features or a consultant you haven't hired, but a date when you will be able to would be nice.
Title: Re: TradeHill - Who we are Post by: SgtSpike on June 20, 2011, 04:49:29 AM When will tradehill open back up for trading? It says a few hours on the website, but it's been 6... I'd just like to know if it'll be 1 hour or 10 before we can start trading again?
Title: Re: Penetration Testing and Security Audit of Tradehill Post by: iCEBREAKER on June 20, 2011, 04:59:17 AM With the proper authorizations many people can perform a penetration test of the web site. It should be fairly easy to run one, or contract to do it, and publish the results. It would certainly be worthwhile to have some evidence of security in place. Some people can do the pen testing without authorization but not legally from the USA. That's right Ivan. If a site won't publish the results from one or more of the readily-available penetration testing services, you should assume that their code is ready to be opened up by hackers like a tin can of sardines with a pull-tab. Title: Re: TradeHill - Who we are Post by: 1.21gigawatts on June 20, 2011, 05:13:57 AM When will tradehill open back up for trading? It says a few hours on the website, but it's been 6... I'd just like to know if it'll be 1 hour or 10 before we can start trading again? They just updated their website: We expect to resume normal operations 06/20/11 10 AM Eastern. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 20, 2011, 05:15:04 AM When are you going to be able to provide a timeline for things like a full security audit and features like two factor auth that you mentioned on onlyonetv? I understand that you won't be able to commit to specific time for features or a consultant you haven't hired, but a date when you will be able to would be nice. We have 3 people (internally) looking in to our security as I post this. We're not going to release the two factor authentication without extensive testing but I am going to say we will release an ETA as soon as we have it and this is a top priority. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 20, 2011, 05:16:11 AM When will tradehill open back up for trading? It says a few hours on the website, but it's been 6... I'd just like to know if it'll be 1 hour or 10 before we can start trading again? They just updated their website: We expect to resume normal operations 06/20/11 10 AM Eastern. Thanks, beat me to it. Title: Re: TradeHill - Who we are Post by: JTaBitCoinKing on June 20, 2011, 06:17:10 AM Come on guys! This conspiracy theory that Tradehill did the attack is just a little too wiled, don't you think? The U.S. Government, probably not but maybe. Lulzsec, much more likely. Tradehill, not very likely.
It's just an opportunity, that spammer who sent you all referrals knows that. Title: Re: TradeHill - Who we are Post by: sang on June 20, 2011, 06:41:01 AM I recommend a function to allow us to change our email associated with our account as well.
Title: Tradehill (and others) Security questions Post by: ivank2139 on June 20, 2011, 01:59:27 PM I have a few questions.
Did you hire a Security Professional? A real one? What are his qualifications? What kind of testing, tools and monitoring has been put in place? Have you implemetned a realistic Security Strategy, like "Defense in Depth". Is each layer of the IT infrastructure down to the database is protected with ACL's and the minimum privileges possible. Do you require users to have good pwd, at least 16 characters long, digits, letters and special characters along with digital certificates. do you run your operations on a real Unix system? Solaris or OpenSolaris are secure by default. They are also "special " enough that not many hackers have expertise to penetrate it and it has very good support and Security features built in. Is your system hosted in the cloud? Are you using a well designed and professionally managed database? Is this database being operated in the most secure manner possible? Can you prove it and show evidence of an audit? Everything should be logged and the logs monitored for attacks. Do you offer all users a digital certificate with your exchange being the CA. Is your entire operation behind a commercial firewall appliance and do you use a secure DNS? What SEIM monitoring tools are in place? You should have an SEIM monitoring solution from a reputable company. I used AlienVault to gain experience but something even better might be a commercial offering. Trustwave comes to mind that will audit your system and provide some certifications as to your compliance with all provisions of the NSA recommendations, and any other applicable authorities like the big exchanges. I think if you put this in place and let it be known upfront what is going on then you could easily attract as much business as you could handle. With the best security in the bitcoin exchange arena you could charge more for trades and still get more customers. With as much security as mentioned here it should be no problem for a big insurance agency like Loyds or whomever to insure each account and each trade to at least 250K bitcoins at a time or better. You are going to be the number one target if you are successful. Plan on it and plan on getting hit and have a plan to recover. This is going to be a huge business with any luck and being the most secure will get you all the business you handle. Title: Re: TradeHill - Who we are Post by: srb123 on June 20, 2011, 02:10:07 PM Hey, Great news about getting a Security Audit.
Umm, just dont give them "Read-only" access to our passwords, it doesn't end well. ;) Title: Re: TradeHill - Who we are Post by: elggawf on June 20, 2011, 02:19:52 PM When is it coming back up? :(
Title: Re: TradeHill - Who we are Post by: 1.21gigawatts on June 20, 2011, 02:22:50 PM Someone forget to turn the trading switch back on? Please update the website if there is a new reopen time Tradehill
Title: Re: TradeHill - Who we are Post by: Isepick on June 20, 2011, 02:24:08 PM Maybe they are too scared to open up before Mt.Gox
Title: Re: TradeHill - Who we are Post by: darkwon on June 20, 2011, 02:24:48 PM Yea we now have 2 major exchanges closed, 1 of them for no good reason? Please post some kind of update.
Title: Re: TradeHill - Who we are Post by: 1.21gigawatts on June 20, 2011, 02:27:30 PM The longer the exchanges are closed, the more bitcoins lose credibility. Restore confidence back to the market, and reopen the exchanges.
Title: Re: TradeHill - Who we are Post by: TonyHoyle on June 20, 2011, 02:29:22 PM Staying closed until security has been thoroughly reviewed == a damned good reason.
TH *will* be targeted, if it hasn't been already, and personally I'm much happier that they're not taking any risks rather than opening. Title: Re: TradeHill - Who we are Post by: 1.21gigawatts on June 20, 2011, 02:45:24 PM We're back again, trade away!
Title: Re: TradeHill - Who we are Post by: jerfelix on June 20, 2011, 02:58:55 PM We're back again, trade away! Shoot, I wish I had funded my TradeHill account.... I'd be buying like mad!My prediction: you're unlikely to see bargains like this ever again. Potential buyers are stuck with no money in their accounts. It'll take days to get money into TradeHill. Then again what do I know. Title: Re: TradeHill - Who we are Post by: Kman54 on June 20, 2011, 03:02:24 PM oh don't worry, there will be plenty of bargains to be had over the next week. You cannot have an episode like this and then have a stable market, things will be as volatile as ever.
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 20, 2011, 03:09:26 PM We're back again, trade away! Shoot, I wish I had funded my TradeHill account.... I'd be buying like mad!My prediction: you're unlikely to see bargains like this ever again. Potential buyers are stuck with no money in their accounts. It'll take days to get money into TradeHill. Then again what do I know. You can wire it in the same day or if you have money in your Dwolla it's almost completely automated. Title: Re: TradeHill - Who we are Post by: phillipsjk on June 20, 2011, 04:02:08 PM Why post your names and info, but previously buy a domain via "domains by proxy"? Where is "TradeHill Co. Ltd" registered? I notice your hosting with a "cloud" company in Sweden, give them a kick as you don't have enough resources and if your on "the cloud" how can that be simply throttle up. I was wondering the same thing. I suspect they are still running the exchange out of their home basement (and the rented VPS) and don't exactly want to advertise that fact. The site says it is based in Chile, so that is likely a good place to start looking for an official registration. Title: Re: TradeHill - Who we are Post by: ivank2139 on June 20, 2011, 05:12:15 PM Here is a good example of some security in the financial business. Perhaps many of you already have a Dwolla account.
http://www.dwolla.org/help/dwolla-security-and-partner-overview/ I have suggested they need to be in compliance with PCI-DSS and certified as such by an independent 3rd party. Any good bitcoin exchange should include similar if not better security features and insurance as those in place for Dwolla, your own online bank or any other big reputable and serious financial institution. The time is now to graduate to the big leagues. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 20, 2011, 06:20:47 PM Why post your names and info, but previously buy a domain via "domains by proxy"? Where is "TradeHill Co. Ltd" registered? I notice your hosting with a "cloud" company in Sweden, give them a kick as you don't have enough resources and if your on "the cloud" how can that be simply throttle up. I was wondering the same thing. I suspect they are still running the exchange out of their home basement (and the rented VPS) and don't exactly want to advertise that fact. The site says it is based in Chile, so that is likely a good place to start looking for an official registration. Hi Phillip and Folks, This "Ltd" is an inaccuracy on our site. We are a sole proprietorship registered both in the state of Oregon and in Chile. Our DBA is registered under “Tradehill” in both regions according to the laws of each territory. According to the principles stated at the beginning of this post, we will strive for accuracy - and will make right, in case of inaccuracies - any mistakes, as soon as we become aware of them. We have thus taken it from the website and clarified that we are a sole proprietorship. We will continue to inform people of our situation in accordance with the above principles. If something may compromise our security or private information, we will inform you of our reasons for keeping this information private. Regards, Adam Stradling Title: Re: TradeHill - Who we are Post by: qikaifu on June 20, 2011, 06:26:19 PM Why post your names and info, but previously buy a domain via "domains by proxy"? Where is "TradeHill Co. Ltd" registered? I notice your hosting with a "cloud" company in Sweden, give them a kick as you don't have enough resources and if your on "the cloud" how can that be simply throttle up. I was wondering the same thing. I suspect they are still running the exchange out of their home basement (and the rented VPS) and don't exactly want to advertise that fact. The site says it is based in Chile, so that is likely a good place to start looking for an official registration. Hi Phillip and Folks, This "Ltd" is an inaccuracy on our site. We are a sole proprietorship registered both in the state of Oregon and in Chile. Our DBA is registered under “Tradehill” in both regions according to the laws of each territory. According to the principles stated at the beginning of this post, we will strive for accuracy - and will make right, in case of inaccuracies - any mistakes, as soon as we become aware of them. We have thus taken it from the website and clarified that we are a sole proprietorship. We will continue to inform people of our situation in accordance with the above principles. If something may compromise our security or private information, we will inform you of our reasons for keeping this information private. Regards, Adam Stradling Trust is something you can hardly find back when you lose it. You're a very young exchange, but the most promising after the mtgox disaster. Just make sure you're honest about everything, tell people the truth and the whole truth. If you base your service on VPS, tell people before they find out. If you have other information, provide it publicly before people find out. Title: Re: TradeHill - Who we are Post by: GeniuSxBoY on June 20, 2011, 06:29:32 PM I can't even get tradehill's website to pull up.
Title: Re: TradeHill - Who we are Post by: TraderTimm on June 20, 2011, 06:30:25 PM I can't even get tradehill's website to pull up. Works for me. Perhaps try again? Title: Re: Tradehill (and others) Security questions Post by: qikaifu on June 20, 2011, 06:30:38 PM I have a few questions. Did you hire a Security Professional? A real one? What are his qualifications? What kind of testing, tools and monitoring has been put in place? Have you implemetned a realistic Security Strategy, like "Defense in Depth". Is each layer of the IT infrastructure down to the database is protected with ACL's and the minimum privileges possible. Do you require users to have good pwd, at least 16 characters long, digits, letters and special characters along with digital certificates. do you run your operations on a real Unix system? Solaris or OpenSolaris are secure by default. They are also "special " enough that not many hackers have expertise to penetrate it and it has very good support and Security features built in. Is your system hosted in the cloud? Are you using a well designed and professionally managed database? Is this database being operated in the most secure manner possible? Can you prove it and show evidence of an audit? Everything should be logged and the logs monitored for attacks. Do you offer all users a digital certificate with your exchange being the CA. Is your entire operation behind a commercial firewall appliance and do you use a secure DNS? What SEIM monitoring tools are in place? You should have an SEIM monitoring solution from a reputable company. I used AlienVault to gain experience but something even better might be a commercial offering. Trustwave comes to mind that will audit your system and provide some certifications as to your compliance with all provisions of the NSA recommendations, and any other applicable authorities like the big exchanges. I think if you put this in place and let it be known upfront what is going on then you could easily attract as much business as you could handle. With the best security in the bitcoin exchange arena you could charge more for trades and still get more customers. With as much security as mentioned here it should be no problem for a big insurance agency like Loyds or whomever to insure each account and each trade to at least 250K bitcoins at a time or better. You are going to be the number one target if you are successful. Plan on it and plan on getting hit and have a plan to recover. This is going to be a huge business with any luck and being the most secure will get you all the business you handle. Have this post been answered or not? Title: Re: TradeHill - Who we are Post by: GeniuSxBoY on June 20, 2011, 06:45:12 PM Quote Works for me. Perhaps try again? Nada. Title: Re: TradeHill - Who we are Post by: finack on June 20, 2011, 06:48:36 PM You can wire it in the same day or if you have money in your Dwolla it's almost completely automated. How long is a deposit from dwolla expected to take today? The only guidance on your site says "up to 24 hours". What's the average for something sent during business hours? Title: Re: TradeHill - Who we are Post by: GeniuSxBoY on June 20, 2011, 07:01:13 PM I'm about to sign up to tradehill
first person to give me their referral code gets the referral Title: Re: TradeHill - Who we are Post by: nazgulnarsil on June 20, 2011, 07:06:41 PM am I reading this right? you plan to offer margin trading, will this include short selling?
if so expect your traffic numbers to explode. a market where people can actually *gasp* take either side of a bet will be much more popular than the toy exchange mtgox was. Title: Re: TradeHill - Who we are Post by: Vanquistador on June 20, 2011, 07:08:49 PM You can wire it in the same day or if you have money in your Dwolla it's almost completely automated. How long is a deposit from dwolla expected to take today? The only guidance on your site says "up to 24 hours". What's the average for something sent during business hours? Mine was transferred within an hour or so when I was testing the system a few days ago. TradeHill has been great for me so far. I only hope they work on security hardcore this week. I'm hoping/wishing/expecting that they have a lot more security features up by this weekend at the latest. Title: Re: TradeHill - Who we are Post by: chihlidog on June 20, 2011, 07:16:21 PM Im not a web developer, so I have no idea what it takes, but you NEED an option to trade directly with a bank account or a direct from credit card funding method. Or SOMEONE needs it. Bitcoin will never get where we all hope it does without the ability to make fast trades.
Title: Re: TradeHill - Who we are Post by: PHPAdam on June 20, 2011, 07:31:51 PM Why post your names and info, but previously buy a domain via "domains by proxy"? Where is "TradeHill Co. Ltd" registered? I notice your hosting with a "cloud" company in Sweden, give them a kick as you don't have enough resources and if your on "the cloud" how can that be simply throttle up. I wish you all the best, their needs to be a solid alternate to MtGox, but I would not count MtGox down and out yet. Re-Post, maybe lost in the chaos. Your cloud hosting is slow... & why be anonymous and none anonymous at same time? Security is one thing but "Password must contain at least one uppercase letter." is very, very annoying. Title: Re: TradeHill - Who we are Post by: Kman54 on June 20, 2011, 07:49:45 PM tradehill please let me see a live ticker of current values from ALL pages. Its incredibly annoying to have click on market data to see whats going on as I'm working.
Title: Re: TradeHill - Who we are Post by: Nefario on June 20, 2011, 07:54:40 PM Tradehill username and password hashes available.
Tradehill may be compromised. http://securityforthemasses.blogspot.com/2011/06/someone-offering-tradehill-bitcoin.html Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 21, 2011, 01:33:13 AM Tradehill username and password hashes available. Tradehill may be compromised. http://securityforthemasses.blogspot.com/2011/06/someone-offering-tradehill-bitcoin.html Hi, This is false. Nothing indicates that our system has been compromised. If we had such information, we would share it immediately since this is in line with our fundamental principles as outlined at this beginning of this post. Other people in the forum have noted that the person who posted this is notorious for misinformation. Frankly, our staff worked throughout last night to ensure our customers had an exchange ready today. Every person and every question was dealt with promptly. You can see our emails at 5AM EST this morning. We are dedicated to producing excellent results and good outcomes for our clients, our stakeholders, and the community. Regards, Adam Stradling Title: Re: TradeHill - Who we are Post by: Synaptic on June 21, 2011, 01:35:24 AM Im not a web developer, so I have no idea what it takes, but you NEED an option to trade directly with a bank account or a direct from credit card funding method. Or SOMEONE needs it. Bitcoin will never get where we all hope it does without the ability to make fast trades. YEAH! Let us all tie our anonymous decentralized little cult economy directly to our back accounts! RABBLE. RABBLE RABBLE. Title: Re: TradeHill - Who we are Post by: just_someguy on June 21, 2011, 01:42:53 AM Quote Mine was transferred within an hour or so when I was testing the system a few days ago. TradeHill has been great for me so far. Wish I could say the same. I did a dwolla deposit the week they opened and that went ok. Then I tried a bank transfer and I'm still waiting a week after my bank released the funds. Not exactly snappy on the support inquiries either. Title: Re: TradeHill - Who we are Post by: BitcoinPorn on June 21, 2011, 03:04:47 AM Just have to say, I am having (or have had) some issues with my account, email exchange has been well, even if my issue does not get resolved for whatever reason, I like the way things are being handled, especially with the extra people who have to be emailing or messaging.
Title: Re: TradeHill - Who we are Post by: JonasKohlheim on June 21, 2011, 03:20:22 AM -- (i removed my post)
Title: Re: TradeHill - Who we are Post by: Tx2000 on June 21, 2011, 03:38:23 AM Well your opinion is fine but until someone can provide factual evidence showing otherwise, they're good in my book. Hell, I'll probably even use MtGox at some point once they get their shit together.
Title: Re: TradeHill - Who we are Post by: bitbot on June 21, 2011, 03:40:08 AM I'd like details regarding Jered Kenna's service record divulged. pm please
Title: Re: TradeHill - Who we are Post by: luv2drnkbr on June 21, 2011, 03:51:48 AM Im not a web developer, so I have no idea what it takes, but you NEED an option to trade directly with a bank account or a direct from credit card funding method. Or SOMEONE needs it. Bitcoin will never get where we all hope it does without the ability to make fast trades. YEAH! Let us all tie our anonymous decentralized little cult economy directly to our back accounts! RABBLE. RABBLE RABBLE. Having the OPTION would be good. You don't need to utilize the OPTION but having it would be nice. Title: Re: TradeHill - Who we are Post by: SpaceLord on June 21, 2011, 05:26:11 AM Is there a TradeHill site like MtGox Live yet? I'd like to see some real-time-ish stats.
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 21, 2011, 05:34:44 AM I'd like details regarding Jered Kenna's service record divulged. pm please I went to boot camp (Hollywood Marine if you care) in 2000. I got out in 2005. Technically my AFADBD is Sept 99 to Sept 2005 MOS 0481 and a couple of others As a civilian: Afghanistan from July 2005 to October 2006 Afghanistan again in 2008 for a few months, I don't remember the exact dates or care. Enjoyed most of the first one and hated the second. I spent most of my time in Paktia province and specifically Gardez with a few months in places like BAF, KAF and Kabul (Phoenix). Other than dealing with stress I don't see how getting mortared at 3am or dodging IED's is important right now. I lost a few friends and one of the people I respected most: SSgt Bland (Iraq). I'm going to keep my personal opinions on the war to myself at this time. Suffice it to say that I've seen it first hand and we need to find a better way to solve our problems. I think we've been forthcoming enough, I would prefer to focus on the site than talk about myself. Semper Fi, Jered Kenna Title: Re: TradeHill - Who we are Post by: Gareth Nelson on June 21, 2011, 05:57:49 AM I'd like to vouch for the guys at tradehill, had a withdrawal issue there and they went out of their way to fix it, going so far as to take a loss in order to speed things up.
Aside from that, been talking to them regarding BitInstant and it's looking quite likely we'll be launching with support for tradehill - whether you think that makes my statement of support for them biased or not is up to you, but they strike me as very honest and open and I hope to see them succeed. Title: Re: TradeHill - Who we are Post by: Kman54 on June 21, 2011, 06:19:32 AM please show me how much I purchased and sold my BTC for in my history. I don't want to sit with a calculator figuring out what I paid or sold my last few transactions for.
And for gods sake put a ticker on all pages. How on earth can I place a buy order without knowing what the price is at the moment I make the order? You have a chance to take up the majority of the market but the usability of this website is mickey mouse to say the least. Its clunky and awkward to use and slow as hell. For gods sake, if you want to be a major player invest a few hundred a month in a dedicated server. Mtgox didn't pretend to be anything other then it was, you guys are pretending to be a highly professional team of people producing a website that we should all join - you're doing it wrong. Title: Re: TradeHill - Who we are Post by: Gareth Nelson on June 21, 2011, 06:21:32 AM I'll back up the dedicated suggestion.
Try cari.net, i've worked with them myself in the past and found them to be pretty damn responsive. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 21, 2011, 07:16:52 AM please show me how much I purchased and sold my BTC for in my history. I don't want to sit with a calculator figuring out what I paid or sold my last few transactions for. And for gods sake put a ticker on all pages. How on earth can I place a buy order without knowing what the price is at the moment I make the order? You have a chance to take up the majority of the market but the usability of this website is mickey mouse to say the least. Its clunky and awkward to use and slow as hell. For gods sake, if you want to be a major player invest a few hundred a month in a dedicated server. Mtgox didn't pretend to be anything other then it was, you guys are pretending to be a highly professional team of people producing a website that we should all join - you're doing it wrong. Hi Kman, We thank you for your honest feedback and will use it to improve ourselves. The reality of the situation is that although we are over 4 people fulltime, we have been in business for less than two weeks and a large responsibility for ensuring an exchange has been placed on our shoulders. We are doing our best to carry this burden and hence our emails at 5AM EST and this post. We don’t claim to be anything other than who we are posted here. If you question my/our professionalism then you should know I was recently contracted by a consortium of the largest investment banks via one of the top three largest corporations in the world to consult on building a large OTC FX and IR derivatives exchange. This exchange will handle at least 15 trillion in notional value per year. Such people don’t take these decisions lightly. All of this is on my public LinkedIn profile. However, Bitcoin and TradeHill are more exciting and I will be moving away from this relationship gradually. With that being said, we have allot of work ahead of us to deliver all the features our customers demand. Additionally, our biggest focus is on ensuring security and we will follow up with the community on this shortly. Regards, Adam - Tradehill Title: Re: TradeHill - Who we are Post by: Bind on June 21, 2011, 07:38:09 AM I am new to Trade Hill .. signed up for an account, but have done no trading there yet.
I have a few questions. Why does trade hill hide their real identity ? I mean you are asking people to trust you with their finances, so why a proxy service for the domain ownership details? I would think complete transparency would be in order. Why does trade hill not have a no-tolerance spam policy for their referral programs like every other reputable referral company ? Why does trade hill not terminate the referral accounts of the known spammers ? Spam is a horrible thing. Its a crime in many areas. You should take it seriosuly unless you wishes for exposure over-ride your ethics. Which is it ? Title: Re: TradeHill - Who we are Post by: Anth0n on June 21, 2011, 07:46:43 AM I am glad we have such a new fast-growing exchange to compete with Mt. Gox. The layout for Mt. Gox is unprofessional looking and might scare away the layman from getting some coins, preventing the Bitcoin market from expanding. Despite TradeHill's infancy, it seems on track to become THE place to get Bitcoins.
Title: Re: TradeHill - Who we are Post by: bitdragon on June 21, 2011, 08:03:55 AM Unless I missed something, can there be a default automatic logout after some time?
I went back on the site this morning and found myself logged in already- tusen takk Title: Re: TradeHill - Who we are Post by: Valhalla1 on June 21, 2011, 10:20:55 AM I cannot access https://api.tradehill.com/APIv1/USD/Ticker for the last 20 mins
Title: Re: TradeHill - Who we are Post by: Alex Beckenham on June 21, 2011, 12:48:20 PM I noticed the site doesn't have an icon (at least, none loaded for me), so I made one:
http://netbtc.com/images/tradehill_favicon.png Also did up a couple of quick banners for people (like me) to link their referral ID: http://netbtc.com/images/tradehill390x30.png http://netbtc.com/images/tradehill.png Title: Re: TradeHill - Who we are Post by: rdonohoe on June 21, 2011, 12:58:40 PM Hi,
I was in contact with Tradehill re EUR bank transfers and they were very responsive. I would like to renew my request that this be implemented soon. I am offer my help in helping you become familiar with European banking systems. I know that now you have become very busy but I, and I am sure other too, look forward to being able to trade in EUR and withdraw to our Bank accounts with less charges than the current international transfers that you charge albeit imposed on you by your bank. Regard, R Title: Re: TradeHill - Who we are Post by: ivank2139 on June 21, 2011, 06:38:48 PM If I may suggest, it might be a good idea to let the users of your exchange know the depth of support available. It might also be a good idea from a business point of view to ramp up your userbase slowly and make sure you have adequate infrastructure to support the user base.
Any new business is going to suffer growing pains. Managing growth and the users expectations will be very important in terms of keeping them happy and feeling like they made a good choice in the selection of an exchange. It is also apparent that the user loyalty is somewhat fragile in that it is realtively easy to utilize a different exchange. Users can shift their bitcoin funds very easily between exchanges. so it will be important to develop rapid feedback when users are not satisfied. This may become a critical factor in the success of an Exchange, how well can you maintain the user satisfaction? Some things users seems to appreciate: Low cost of transactions Security Timely Information Service updates? Support Bitcoin traders, feel free to add anything here that you want to see the Exchanges improve upon. Title: Re: TradeHill - Who we are Post by: Herodes on June 21, 2011, 06:47:02 PM Haha! Great timing! Love you guys! Yes, wonderful timing, fit's right in with the rest of your ethical business behavior. *applause* Title: Re: TradeHill - Who we are Post by: BitcoinPorn on June 21, 2011, 06:54:15 PM I noticed the site doesn't have an icon (at least, none loaded for me), so I made one: http://netbtc.com/images/tradehill_favicon.png Well done, I know it's stupid / small / simple. But given the limited amount of choices for a favicon, this turned out clean looking. Title: Re: TradeHill - Who we are Post by: Alex Beckenham on June 21, 2011, 09:42:11 PM I noticed the site doesn't have an icon (at least, none loaded for me), so I made one: http://netbtc.com/images/tradehill_favicon.png Well done, I know it's stupid / small / simple. But given the limited amount of choices for a favicon, this turned out clean looking. Thanks, I wonder if there's any way to force my (Chrome) browser to use it, even if Tradehill staff don't install it... So many tiny tabs, the icon is really handy, at least until Chrome gets multi-row tabs (never?). Edit: Just got a reply back from Tradehill; they said they already have one but haven't had a chance to put it up yet... so many more pressing things to get done first. Title: Re: TradeHill - Who we are Post by: phorensic on June 22, 2011, 07:51:30 PM I cannot access https://api.tradehill.com/APIv1/USD/Ticker for the last 20 mins Down for me as well. Not sure what's up.Title: Re: TradeHill - Who we are Post by: dood001 on June 22, 2011, 08:14:41 PM I cannot access https://api.tradehill.com/APIv1/USD/Ticker for the last 20 mins Down for me as well. Not sure what's up.Not working here either - been trying to get the feed from sierrachartfeed all day Title: Re: TradeHill - Who we are Post by: bitcoinconnection on June 23, 2011, 12:16:29 AM I think maybe you should work on your commission structure. I have 70 referrals, active trading and not alot to show for it.
I have links all over my site and on my new bitcoin software. I promote you on twitter, facebook and forum. Its a lot work. I know you are trying to maintain good cashflow, but take care of the people who are sending the business. Please Respond kt http://www.bitcoinconnection.com/gas_meter.jpg Lookie Here 1MXgbEABic6Up7e3SzHrmkdQTTSRpuUAxY http://www.bitcoinconnection.com/TradeHill.jpg (http://www.tradehill.com/?r=TH-R1960) Get 10% discount for Life and up to 5% for referral (http://www.tradehill.com/?r=TH-R1960) BitcoinConnection.com for the latest news on Bitcoins (http://www.bitcoinconnection.com) Title: Re: TradeHill - Who we are Post by: tysat on June 23, 2011, 12:24:14 AM I think maybe you should work on your commission structure. I have 70 referrals, active trading and not alot to show for it. I have links all over my site and on my new bitcoin software. I promote you on twitter, facebook and forum. Its a lot work. I know you are trying to maintain good cashflow, but take care of the people who are sending the business. Please Respond kt http://www.bitcoinconnection.com/gas_meter.jpg Lookie Here 1MXgbEABic6Up7e3SzHrmkdQTTSRpuUAxY http://www.bitcoinconnection.com/TradeHill.jpg (http://www.tradehill.com/?r=TH-R1960) Get 10% discount for Life and up to 5% for referral (http://www.tradehill.com/?r=TH-R1960) BitcoinConnection.com for the latest news on Bitcoins (http://www.bitcoinconnection.com) The commission rate is small (10%?) and they only take a little bit from each transaction (0.5%?). If my numbers are right, then you're getting 0.05%.... this means people have to trade 2000 BTC for you to make 1. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 23, 2011, 02:10:40 AM I think maybe you should work on your commission structure. I have 70 referrals, active trading and not alot to show for it. I have links all over my site and on my new bitcoin software. I promote you on twitter, facebook and forum. Its a lot work. I know you are trying to maintain good cashflow, but take care of the people who are sending the business. Please Respond kt http://www.bitcoinconnection.com/gas_meter.jpg Lookie Here 1MXgbEABic6Up7e3SzHrmkdQTTSRpuUAxY http://www.bitcoinconnection.com/TradeHill.jpg (http://www.tradehill.com/?r=TH-R1960) Get 10% discount for Life and up to 5% for referral (http://www.tradehill.com/?r=TH-R1960) BitcoinConnection.com for the latest news on Bitcoins (http://www.bitcoinconnection.com) The commission rate is small (10%?) and they only take a little bit from each transaction (0.5%?). If my numbers are right, then you're getting 0.05%.... this means people have to trade 2000 BTC for you to make 1. Exactly. I was actually going to write basically the same thing. Most people have referrals which lowers the .6% to .54% then you get 10% of that so .054% Without counting labor of everyone involved with TradeHill we are still paying out of pocket. We may not see profit for a while but are continuing to pay for coders / customer service / security etc etc. The amount we currently earn in commissions (which you should be able to calculate fairly close but we have some lower rates for a few people) goes towards these things but doesn't pay for them completely. The exchange (and btc) is still new. Given time you may have referral codes for people that sell off huge amounts of Bitcoin and if that's the case your commissions will be high. The good part is your cut is locked in for life and getting in this early may get your code spread around quite a bit. Bitcoin has a long journey in front of it if it's going to succeed. -Jered Title: Re: TradeHill - Who we are Post by: bitcoinconnection on June 23, 2011, 09:56:41 AM Thanks, for the information.
kt Title: Re: TradeHill - Who we are Post by: Nescio on June 24, 2011, 02:08:26 AM strong dislike for LCBs. Those pesky Lipid Coated Bacteria! Can you enlighten me if it's something else? :) Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 24, 2011, 02:45:23 AM ;D
Title: Re: TradeHill - Who we are Post by: Nescio on June 24, 2011, 06:01:53 PM Kidding aside, I don't know what an LCB is, and I'm curious :)
Title: Re: TradeHill - Who we are Post by: relmeas on June 24, 2011, 07:46:47 PM why isn't there USD withdrawal to LR? Will it be added?
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 24, 2011, 08:00:30 PM Kidding aside, I don't know what an LCB is, and I'm curious :) It's an inside joke for now. We need to keep a little to ourselves. Don't feel bad, it will probably get leaked eventually. About the Liberty Reserve: We are treating it as it's own currency which should allow us to act as a simple and cheap Liberty Reserve exchanger as well. Additionally there is a huge opportunity to arb the LR market. If you want to cash out with LR I'd suggest selling btc for LR on our site and then cashing it out as LR. We've seen the market growing rapidly and it should be a lot more liquid soon. Title: Re: TradeHill - Who we are Post by: BitVapes on June 24, 2011, 10:31:56 PM Kidding aside, I don't know what an LCB is, and I'm curious :) lebanese canadian bank (http://blogs.wsj.com/corruption-currents/2011/05/16/lebanese-canadian-bank-denies-money-laundering-allegations/)? line of constant bearing (http://www.wikileaks.ch/wiki/LCB_%28military%29)? Title: Re: TradeHill - Who we are Post by: billyjoeallen on June 24, 2011, 10:45:12 PM MtGox has reduced their commissions (at least temporarily) to 0.3%. Are you going to match that? How hungry are you? You must be aware that you have to bring something extra to the table to compensate for your relatively tiny volume, right?
Title: Re: TradeHill - Who we are Post by: andes on June 24, 2011, 10:48:47 PM How hungry are you? Dosent seem very polite to me. :D Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 24, 2011, 10:55:01 PM MtGox has reduced their commissions (at least temporarily) to 0.3%. Are you going to match that? How hungry are you? You must be aware that you have to bring something extra to the table to compensate for your relatively tiny volume, right? We've got a few things lined up. I don't think we need a price war but I'm sure it will happen eventually. There are a lot of ways to compete outside of price. There isn't a war between TradeHill and Mt Gox and I consider the competition pretty friendly. Besides people should be diversifying. Don't put all your money on Mt Gox or TradeHill, spread it around. Title: Re: TradeHill - Who we are Post by: billyjoeallen on June 24, 2011, 10:55:08 PM How hungry are you? Dosent seem very polite to me. :D Helping someone become more competitive is impolite? I just deposited $500 in TH. I am assuming they prefer a rude customer to a polite non-customer. Also, I am still hoping for a Walmart money transfer option. I'd rather pay the 8 bucks than wait two extra days for Dwolla. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 24, 2011, 11:00:10 PM How hungry are you? Dosent seem very polite to me. :D Helping someone become more competitive is impolite? I just deposited $500 in TH. I am assuming they prefer a rude customer to a polite non-customer. Also, I am still hoping for a Walmart money transfer option. I'd rather pay the 8 bucks than wait two extra days for Dwolla. At this point we prefer to offer less payment options and get them in and out smoothly and safely. When it smooths out we will be offering more and more options. If you really want to quickly and safely move funds a wire transfer may be the best option. If it's a small amount it's not worth it due to the fees that your bank and our bank may charge. We may be able to offer really cheap wire options soon though. We're working on it. -Jered Title: Re: TradeHill - Who we are Post by: chuckypalumbo on June 24, 2011, 11:06:56 PM MtGox has reduced their commissions (at least temporarily) to 0.3%. Are you going to match that? How hungry are you? You must be aware that you have to bring something extra to the table to compensate for your relatively tiny volume, right? We've got a few things lined up. I don't think we need a price war but I'm sure it will happen eventually. There are a lot of ways to compete outside of price. There isn't a war between TradeHill and Mt Gox and I consider the competition pretty friendly. Besides people should be diversifying. Don't put all your money on Mt Gox or TradeHill, spread it around. Thanks for being so responsive and taking the time to answer questions, and I'm sure as Tradehill grows the look and feel of the website will do so as well. I've had an account for a bit, but have yet to deposit funds. I'm going to wait and see what happens at Mt. Gox before doing that, but keep up the good work. Title: Re: TradeHill - Who we are Post by: chihlidog on June 24, 2011, 11:54:11 PM How hungry are you? Dosent seem very polite to me. :D Helping someone become more competitive is impolite? I just deposited $500 in TH. I am assuming they prefer a rude customer to a polite non-customer. Also, I am still hoping for a Walmart money transfer option. I'd rather pay the 8 bucks than wait two extra days for Dwolla. At this point we prefer to offer less payment options and get them in and out smoothly and safely. When it smooths out we will be offering more and more options. If you really want to quickly and safely move funds a wire transfer may be the best option. If it's a small amount it's not worth it due to the fees that your bank and our bank may charge. We may be able to offer really cheap wire options soon though. We're working on it. -Jered This is good to know. Id love to get trading with you guys, but the fees are definitely ewxcessive and as I have mentioned several times, quick trading is going to be essential for a flourishing market. Here's hoping you guys will lead the way in facilitating the liquidity. Title: Re: TradeHill - Who we are Post by: relmeas on June 25, 2011, 03:47:26 AM who would use LR exchange when there is 20% difference in the rates? this is not a best idea.
once bitcoin7 takes off, no one from outside of US will go to TH for LR. $45 worldwide wire transfer price is prohibitive for miners today since that's how much many want to withdraw in the first place. Title: Re: TradeHill - Who we are Post by: qualia8 on June 25, 2011, 03:53:20 AM who would use LR exchange when there is 20% difference in the rates? this is not a best idea. once bitcoin7 takes off, no one from outside of US will go to TH for LR. $45 worldwide wire transfer price is prohibitive for miners today since that's how much many want to withdraw in the first place. does this explain why bitcoin7 has a consistently lower BTC price? it's more attractive to miners, i.e., sellers? Title: Re: TradeHill - Who we are Post by: Tx2000 on June 25, 2011, 04:07:56 AM Still waiting on the CAD currency options
Title: Re: TradeHill - Who we are Post by: relmeas on June 25, 2011, 04:18:33 AM does this explain why bitcoin7 has a consistently lower BTC price? it's more attractive to miners, i.e., sellers? people are still hoping MtGox will go back online, once (if/when/whatever) they realise this is not going to happen they'll move to bitcoin7. except for those who can use dwolla who will go to tradehill. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 25, 2011, 07:26:02 AM Its one of our birthdays today.
We are working on Tradehill - couldn't be happier. Cheers, Tradehill Title: Re: TradeHill - Who we are Post by: Valhalla1 on June 25, 2011, 08:02:02 AM *edit, nevermind, carry on :)
Title: Re: TradeHill - Who we are Post by: beeph on June 25, 2011, 08:14:50 AM ok so yer based in chile... wonderful.. and obviously no stranger to spam and lots of annoying sigs in forums..
how long til we get a real exchange that isnt goxian or spamhill/ banana republicBux? Cant we get some freaking americans on this job? Playtimes over... <Shudders to think what extradition treaty loopholes motivated all these guys to move down there> Title: Re: TradeHill - Who we are Post by: angelo95 on June 25, 2011, 06:59:49 PM ok so yer based in chile... wonderful.. and obviously no stranger to spam and lots of annoying sigs in forums.. how long til we get a real exchange that isnt goxian or spamhill/ banana republicBux? Cant we get some freaking americans on this job? Playtimes over... <Shudders to think what extradition treaty loopholes motivated all these guys to move down there> Just think twice before posting. You obviously have no idea with legal issues raised by Bitcoin. For tax purposes it is much better to get accounts abroad. Title: Re: TradeHill - Who we are Post by: FlipPro on June 25, 2011, 07:01:37 PM The MTGOX and TRADEHILL KILLER .
http://campbx.com/ Based out of Atlanta , Georgia , USA. ;D Title: Re: TradeHill - Who we are Post by: tysat on June 25, 2011, 07:15:35 PM The MTGOX and TRADEHILL KILLER . http://campbx.com/ Based out of Atlanta , Georgia , USA. ;D With absolutely zero information at the link you sent? Thanks! Title: Re: TradeHill - Who we are Post by: TriumVir on June 25, 2011, 07:26:19 PM I know this will fall on deaf ears . . . but these exchanges need to go to a flat fee for transactions. The amounts these guys are or will be bringing in is disproportionate to what is provided. Maybe a percentage charge up until a max flat fee is reached. Dunno.
Title: Re: TradeHill - Who we are Post by: angelo95 on June 25, 2011, 07:34:17 PM The MTGOX and TRADEHILL KILLER . http://campbx.com/ Based out of Atlanta , Georgia , USA. ;D Sounds sexy. At least they have a nice design, but this is just the teasing page. Wait and see. And they would have better securing their server, avoiding basic mistakes you can even spot from the whois. ;) Regarding the flat fees, it seems interesting but keep in mind some guys (like me) are passing 100s of orders everyday and overloading the servers. I have no problem with paying fees as long as the server responds well (which is as we know not the case at this time for MtGox or TradeHill). Title: Re: TradeHill - Who we are Post by: billyjoeallen on June 26, 2011, 04:18:26 AM JARED- YOU NEED TO READ THIS NOW!
http://www.smh.com.au/business/economists-shortchange-the-benefits-of-capital-controls-20110624-1gjnb.html (http://www.smh.com.au/business/economists-shortchange-the-benefits-of-capital-controls-20110624-1gjnb.html) This article was written by the former finance minister of Chile. it is in favor of capital controls and alludes to the development of the IMF's changing position on capital controls. They very well may be laying the ground work for complete government regulation of all private money flows into or out of Chile. I know that's where your servers are. If capital controls are implemented, they could very well shut down you entire exchange. Worst case scenario they nationalize (steal) everything. Title: Re: TradeHill - Who we are Post by: tavi on June 26, 2011, 04:32:37 AM JARED- YOU NEED TO READ THIS NOW! Down with those Lying Cocksucking Bankers! >:(http://www.smh.com.au/business/economists-shortchange-the-benefits-of-capital-controls-20110624-1gjnb.html (http://www.smh.com.au/business/economists-shortchange-the-benefits-of-capital-controls-20110624-1gjnb.html) This article was written by the former finance minister of Chile. it is in favor of capital controls and alludes to the development of the IMF's changing position on capital controls. They very well may be laying the ground work for complete government regulation of all private money flows into or out of Chile. I know that's where your servers are. If capital controls are implemented, they could very well shut down you entire exchange. Worst case scenario they nationalize (steal) everything. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 26, 2011, 06:01:07 AM JARED- YOU NEED TO READ THIS NOW! http://www.smh.com.au/business/economists-shortchange-the-benefits-of-capital-controls-20110624-1gjnb.html (http://www.smh.com.au/business/economists-shortchange-the-benefits-of-capital-controls-20110624-1gjnb.html) This article was written by the former finance minister of Chile. it is in favor of capital controls and alludes to the development of the IMF's changing position on capital controls. They very well may be laying the ground work for complete government regulation of all private money flows into or out of Chile. I know that's where your servers are. If capital controls are implemented, they could very well shut down you entire exchange. Worst case scenario they nationalize (steal) everything. We'll look in to this a lot more. Our servers (and funds / wallets) aren't actually located in Chile, just management and customer service. We do have some CLP in Chilean banks but that market hasn't really picked up that much yet. The current president is actually from the right (first since the revolution more than 20 years ago). People might be surprised with how Chile is in reality compared to how it's portrayed in film / TV etc. Chile also has really strong ties to the United States which can be a very good or very bad thing. There are a lot of good reasons to be in Chile and a lot of good reasons to leave. We're considering all options and if this continues to prove to be viable we may make a move. I think this is huge news for everyone if they're involved with Bitcoins or not. Thanks for the link. Title: Re: TradeHill - Who we are Post by: Valhalla1 on June 26, 2011, 06:15:27 AM Brave Chilean confronts David Rockefeller as he brings the new world order to Chile (http://www.youtube.com/watch?v=GFWzDFjBKUw)
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 30, 2011, 06:22:25 AM ok so yer based in chile... wonderful.. and obviously no stranger to spam and lots of annoying sigs in forums.. how long til we get a real exchange that isnt goxian or spamhill/ banana republicBux? Cant we get some freaking americans on this job? Playtimes over... <Shudders to think what extradition treaty loopholes motivated all these guys to move down there> Hi Beeph, Thanks for the feedback but allow me to clear up a few points. We regret the Gox mailing list was abused by a few irresponsible people. As we have stated both in emails and on the forums, these people's accounts were banned and they did not receive any commissions. Regarding your comment about Americans, if you read our original profiles above, then you will see that we are all Americans except Francisco. Either way, Bitcoins are global and people of all nationalities should be involved. Just so you understand, I am also consulting with top ten global banks to setup an OTC FX and IR derivatives exchange which will see at least 15 trillion in notional volume. Professionally, I have some experience in this domain. Lastly, Chile is the oldest democracy in South America, it has the highest debt rating of any country and operates under a solid Rule of Law. It has full extradition. Thanks again and I hope that this clears things up. Regards, Adam Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 30, 2011, 06:30:32 AM Dear Members of the Bitcoin Community, Customers, Partners, and Friends! Many of you are aware that TradeHill opened up last week just before ‘Black Friday’. To say the least, it kept us extremely busy. Now that we are caught up, we thought to formally introduce ourselves. But first, our principles. Summed up by the following quote: “Truth — more precisely, an accurate understanding of reality— is the essential foundation for producing good outcomes.” Ray Dalio, Bridgewater Associates. In the spirit of the above words, we promise our full skills, abilities and values to ensure accuracy, responsibility, and honesty in dealing with each other, our customers, our partners, and the world. Adam Stradling Co-founder at TradeHill. Five years experience as a Business Development Executive in banking, finance and technology. Over the last 3 years he has been working at Evalueserve consulting with major investment banks and hedge funds to build offshore research centers focusing on quantitative finance, data analytics and investment technology. Previously worked for General Electric in Schenectady, NY (during college), then at Terrapinn in Manhattan, NY, NY. Currently working toward his Certificate of Quantitative Finance. He graduated with a degree in Materials Science & Engineering from Rensselaer Polytechnic Institute in Troy, NY. He lives in Chile, and is an NYC expat. Francisco Dagnino Co-founder at TradeHill. Recently left his full-time job working with one of the top three largest retail and commercial banks on their data analytics and database engineering team at Evalueserve. Seven years professional experience working on technological projects as an analyst and manager. Francisco has programming skills in SQL, VBA, and more. He has left EVS to work full-time on building Tradehill. He lives in Chile and is a native. MJD Co-founder at TradeHill. Serial entrepreneur having started multiple successful companies including an automated trading firm, an engineering consulting firm, and a mobile software company boosting over 300 iPhone Applications. Previously the head of software development for a Los Angeles based start-up commercial spaceflight company. Background in cognitive science and computer engineering. Jered Kenna Co-founder at TradeHill. Former Marine and professional soldier in Afghanistan. After serving his country, he was lured into working for Halliburton. During which, he developed a palpable distaste for unethical and fraudulent business practices and a strong dislike for LCBs. He is originally from Independence, Oregon (the end of the Oregon Trail if you remember that). He lives in Chile. Jered and Adam have been friends for 10 years. We are all 29 to 31 years old. We are keeping an open mind to working with different individuals/firms so we encourage people to introduce themselves. We would like to thank all of our new customers, partners, and friends. We are excited, motivated, and focused on working toward the end goal. Please let us know if you have any questions. Thank you! The TradeHill Team Dear Bitcoin Community, Customers, Partners, and Friends, We just hit 1 million in trading volume after our first 3 weeks in business! Here are some other notable benchmarks: - second highest number of Bitcion transactions this month at about 62,000 BTC. - processed over 2M USD in transactions. - over 12k subscribers. We would like to thank everyone for your interest, emails, feedback, recommendations, and trades. Regards, The TradeHill Team Title: Re: TradeHill - Who we are Post by: chuckypalumbo on June 30, 2011, 06:35:48 AM Congratulations on your success.
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 30, 2011, 06:46:56 AM Congratulations on your success. Hi Chucky, Thanks for the good words. We are happy with the launch and also know we can improve significantly. Stay tuned for updates! Regards, Tradehill Title: Re: TradeHill - Who we are Post by: BitcoinPorn on June 30, 2011, 10:47:45 AM Dude, you guys survived some of the worst pr spam with those TH referral links. I think everyone understood those referral codes were put out before the real bad stuff was going down at Gox. Keep up the good work guys, always attempt to at the least make the company as transparent as possible (I guess it's hard not to when you are on forums with us bastards), congrats :)
Now let's get some graphics work done on the inside and have that market data on the top of every page ;) Title: Re: TradeHill - Who we are Post by: ssaCEO on June 30, 2011, 01:12:13 PM emailed tradehill last night about whether they're a viable choice for us as a gaming site that (might) start dealing in BTC. Haven't heard back yet :-\
Thought I'd make this question public, though: I can't find anywhere on the TH site that discusses maximum withdrawals, either to bitcoin or to USD. Every other site we've looked at seems to put a $1k per day limit on USD withdrawals. Are there any limits in place on TradeHill? Title: Re: TradeHill - Who we are Post by: yamato57 on June 30, 2011, 02:47:37 PM sounds great i just signed up! :D
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 30, 2011, 03:24:18 PM emailed tradehill last night about whether they're a viable choice for us as a gaming site that (might) start dealing in BTC. Haven't heard back yet :-\ Thought I'd make this question public, though: I can't find anywhere on the TH site that discusses maximum withdrawals, either to bitcoin or to USD. Every other site we've looked at seems to put a $1k per day limit on USD withdrawals. Are there any limits in place on TradeHill? We'll get back to you about the gambling site, we've received your email and are discussing it. In regards to maximum withdrawals there aren't currently any. We manually verify large withdrawals to insure that that the account hasn't been compromised or something fishy is going on. Title: Re: TradeHill - Who we are Post by: ssaCEO on June 30, 2011, 04:29:41 PM We'll get back to you about the gambling site, we've received your email and are discussing it. In regards to maximum withdrawals there aren't currently any. We manually verify large withdrawals to insure that that the account hasn't been compromised or something fishy is going on. Good to know. So far, we like what we're seeing from TH. As a startup, we're also all 27-31, and dealing with everything ourselves. So I can appreciate the ethos. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 30, 2011, 06:33:33 PM We'll get back to you about the gambling site, we've received your email and are discussing it. In regards to maximum withdrawals there aren't currently any. We manually verify large withdrawals to insure that that the account hasn't been compromised or something fishy is going on. Good to know. So far, we like what we're seeing from TH. As a startup, we're also all 27-31, and dealing with everything ourselves. So I can appreciate the ethos. Great - we will be following up today - a call should be in order! We are also going introduce you to some bitcoin centric entrepreneurs whom will promote you. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 30, 2011, 07:29:11 PM Round 1 security update - PCI Compliance etc
http://forum.bitcoin.org/index.php?topic=24802.0 We passed 100% and will continue to receive daily scans. This is just the first step in our security upgrade, more on the way. -Jered Title: Re: TradeHill - Who we are Post by: rdonohoe on June 30, 2011, 07:40:45 PM Any news re Sepa withdrawls, it's the reason I have to keep using Gox.
Also, have you looked into uKash for deposits? Might be worth a look, easy to obtain them here in EU and elsewhere. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 30, 2011, 07:58:44 PM Any news re Sepa withdrawls, it's the reason I have to keep using Gox. Also, have you looked into uKash for deposits? Might be worth a look, easy to obtain them here in EU and elsewhere. Hi Rdonohoe, We are very close on SEPA - sit tight! I also just got a lovely email this morning confirming we will be in Israeli Shekels very soon. uKash - funny you should bring that up - we just looked at them closely and think we may try them. You like the service? Any drawbacks? How is the speed? Thanks again and feel free to reach out at anytime, with comments, questions, feedback, anything! Regards, Adam - Tradehill Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 30, 2011, 08:13:36 PM If you hope to become the go-to place to trade BTC, I sure hope you upgrade your servers to handle high volumes of traffic. I certainly wish TradeHill all the best as well, but first order of business, they need to stop being so dollar-centric and start accepting other currencies. Euros, Yens and GBP would double their market reach. Hi Znort, We agree wholeheartedly. We encourage people in other countries to reach out to us to discuss partnerships - we are open minded. Also, we have just only hashed out the deal terms, contractual points, etc, etc for the Partnership Program. The Israeli deal will be one of our first partners. If you are interested in partnering, send an email to info@tradehill.com with "Partnership" in the title and please tell us about your history with BTC, your professional background, and what your are seeing 'on the ground' in your local region. Thanks again for the feedback and feel free to reach out to us at anytime if you need anything. Regards, Adam - Tradehill Title: Re: TradeHill - Who we are Post by: rdonohoe on June 30, 2011, 08:16:24 PM Any news re Sepa withdrawls, it's the reason I have to keep using Gox. Also, have you looked into uKash for deposits? Might be worth a look, easy to obtain them here in EU and elsewhere. Hi Rdonohoe, We are very close on SEPA - sit tight! I also just got a lovely email this morning confirming we will be in Israeli Shekels very soon. uKash - funny you should bring that up - we just looked at them closely and think we may try them. You like the service? Any drawbacks? How is the speed? Thanks again and feel free to reach out at anytime, with comments, questions, feedback, anything! Regards, Adam - Tradehill That's great news! Look forward to using TH. I've used uKash before. Simple, just go to a store hand them cash get a code then enter it online and it works straight away. Just need to consider what the merchant fees are and if it's still viable if these are passed on to the consumer. Hope to hear more about this soon. R Title: Re: TradeHill - Who we are Post by: done on June 30, 2011, 08:16:51 PM Thanks for the great customer service Tradehill
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 30, 2011, 08:40:07 PM Thanks for the great customer service Tradehill Just got this feedback - we get these more and more of these each day ! ---------------- from xx xx@gmail.com sent by xx@gmail.com to TradeHill Info <info@tradehill.com> date Thu, Jun 30, 2011 at 4:30 PM subject I'm a happy customer :) mailed-by gmail.com signed-by gmail.com hide details 4:30 PM (1 minute ago) Hey guys, just wanted to say that you offer a great and quick service, with excellent customer support. Consider me a client. I will definitely recommend your services. Cheers! -------------------- Each one of us at Tradehill loathe going to our own banks - having to wait in line, getting not-so-good service, unexpected fees, arguing with the managers, etc. We believe your time is worth more then your money, so customer service will be continue to be a major focal point going forward. Right now, we are perfectly fine with the fees we are charging but we also hope people remember such posts - and service - when it comes to price competition. Thanks again and happy Bitrading! Regards, Title: Re: TradeHill - Who we are Post by: Nescio on June 30, 2011, 09:58:11 PM As part of customer service, can you please stop using the phrase 'going forward'? :)
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on June 30, 2011, 10:06:15 PM As part of customer service, can you please stop using the phrase 'going forward'? :) Thank you for the suggestion.I will synergistically remove 'going forward' from my lexicon. In all seriousness you're going to get a different vocabulary from each of us. A lot of my vocabulary came from the Marines while Adam's comes from corporate NYC. -Jered Title: Re: TradeHill - Who we are Post by: Nescio on June 30, 2011, 10:15:26 PM I never knew the marines were into buzzword bingo :)
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on July 01, 2011, 02:46:56 PM If you hope to become the go-to place to trade BTC, I sure hope you upgrade your servers to handle high volumes of traffic. I certainly wish TradeHill all the best as well, but first order of business, they need to stop being so dollar-centric and start accepting other currencies. Euros, Yens and GBP would double their market reach. Hello All, We are now excepting local deposits-withdrawals in AUD. So - for all Australians - you no longer have to buy USD at your local bank and then do an international wire transfer to our US bank account. You can simply make a local transfer to our local bank account in AUD. Additionally, your funds will now be held as AUD and you can enter our BTC-AUD trading room and buy BTC using AUD. However, if you are still interested in buying BTC using USD, then feel free to ask your local bank to covert the the AUD to USD and send us an international wire transfer. Further, TO EVERYONE who has BTC, you can begin selling your BTC in the BTC-AUD trading room. We expect high pricing inefficiencies until liquidity is developed; therefore, it is possible to get premiums on selling your BTC. Additionally, the cross currency arbitrage opportunities will be high. Thanks again and let us know if you have any questions, concerns, or feedback. Regards, Adam - Tradehill Title: Re: TradeHill - Who we are Post by: bitbot on July 01, 2011, 04:00:56 PM you should implement a password recovery via email
Title: Re: TradeHill - Who we are Post by: airdata on July 01, 2011, 04:14:41 PM you should implement a password recovery via email +1 as i stated in another thread and via their twitter.... I can't log in and I'm forced to wait for somebody to respond to my email. Title: Re: TradeHill - Who we are Post by: Dhomochevsky on July 01, 2011, 04:15:49 PM Any word on SEPA transfers? Will they be implemented anytime soon? 45 dollars+bank fees for an international transfer is rather expensive, just sayin'. I'd think TradeHill is mostly useless to quite a lot of people in Europe just because of this.
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on July 01, 2011, 05:12:54 PM you should implement a password recovery via email +1 as i stated in another thread and via their twitter.... I can't log in and I'm forced to wait for somebody to respond to my email. We've sent an email to the account you used to register. We need to apologize for the time this took and will be implementing a password reset feature. -Jered Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on July 01, 2011, 05:14:48 PM Any word on SEPA transfers? Will they be implemented anytime soon? 45 dollars+bank fees for an international transfer is rather expensive, just sayin'. I'd think TradeHill is mostly useless to quite a lot of people in Europe just because of this. SEPA is 2nd only to security on our list. US bank fees are so much higher than they need to be. One more reason to use Bitcoin. AUD / ILS are now live. We should have an announcement very soon on SEPA. -Jered Title: Re: TradeHill - Who we are Post by: Herodes on July 11, 2011, 08:11:24 AM I have some suggestions.
1. The trading chart does not look good when viewed on a screen in portrait mode. 2. There are too many empty markets. This looks very unprofessional. Better to only have markets that have liquidity visible, and add the others later. Right now your site looks like an unfinished Beta version. You really need to brush up the design. Is it really five people working on this site? What are they all doing? Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on July 11, 2011, 01:57:48 PM I have some suggestions. 1. The trading chart does not look good when viewed on a screen in portrait mode. 2. There are too many empty markets. This looks very unprofessional. Better to only have markets that have liquidity visible, and add the others later. Right now your site looks like an unfinished Beta version. You really need to brush up the design. Is it really five people working on this site? What are they all doing? Hi Man of Town, See parts of our new layout here : http://forum.bitcoin.org/index.php?topic=27731.msg349208#msg349208 Feedback is welcome so let us know what you think. All five people you mention are not solely working on the site. I have a banking and finance consulting business which also keeps me busy. Our lead software developer is based in San Fran and he just moved into a new office for his development business. Thanks again for your interest! Regards, Adam - TradeHill Title: Re: TradeHill - Who we are Post by: Herodes on July 11, 2011, 10:48:11 PM Hi Adam, I'm impressed with the new layout, can't wait to try it out. :)
Title: Re: TradeHill - Who we are Post by: Oldminer on July 12, 2011, 06:59:05 PM Hi Jered,
any eta as to when the new site comes online? Title: Re: TradeHill - Who we are Post by: bitbot on July 14, 2011, 01:11:49 AM how long does it take to withdraw funds from tradehill to dwolla?
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on July 14, 2011, 03:14:17 AM how long does it take to withdraw funds from tradehill to dwolla? Hi Bitbot, Typically 2-3 hours. Depending on the time of withdrawal (like 2AM EDT) it could take up to 6 hours. We just did schedules for 24/7 coverage so we can meet our 3 hour cadence even at 2AM EDT. We maintain a manual component on withdrawals/deposits for security reasons. For example, we caught two Dwolla hackers just this week as a result of human observation and cross checking certain names with our 'Watchlist'. Thanks, Adam - Tradehill Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on July 14, 2011, 03:05:13 PM Hi Jered, any eta as to when the new site comes online? Hi Oldminer, Within three weeks. Thanks, Jered Title: Re: TradeHill - Who we are Post by: Phinnaeus Gage on July 14, 2011, 03:32:39 PM As part of customer service, can you please stop using the phrase 'going forward'? :) Thank you for the suggestion.I will synergistically remove 'going forward' from my lexicon. In all seriousness you're going to get a different vocabulary from each of us. A lot of my vocabulary came from the Marines while Adam's comes from corporate NYC. -Jered "I will synergistically remove 'going forward' from my lexicon." ROFLMAO -- Thinkin' outside the [Alpaca] sock. I just read this whole thread and also love your customer service and professional replies. At the moment I don't trade on the exchanges, but if I were to start, I would fully explore/consider TH for this simple fact, alone. TradeHill: Title: Re: TradeHill - Who we are Post by: Oldminer on July 14, 2011, 06:40:03 PM Hi Oldminer, Within three weeks. Thanks, Jered thanks Jered, looking forward to it in anticipation. It looks extremely professional. And if the front end works as half as good as it looks, I think you will have traders moving over in droves. Hopefully Bitcoin price will be in a bullish period when the new site goes live too :) Title: Re: TradeHill - Who we are Post by: ben-abuya on July 15, 2011, 05:24:34 PM AUD / ILS are now live. We should have an announcement very soon on SEPA. -Jered Hey Jered, Were you saying that ILS (Israeli Shekels) were live? This would be great news, but on your site I'm still getting that Shekels aren't supported yet. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on July 15, 2011, 05:52:11 PM AUD / ILS are now live. We should have an announcement very soon on SEPA. -Jered Hey Jered, Were you saying that ILS (Israeli Shekels) were live? This would be great news, but on your site I'm still getting that Shekels aren't supported yet. Hi Ben-Abuya, We were about to launch ILS but our partner got cold feet. We are still in search of an excellent Israel partner so feel free to PM me or send an email to info@tradehill.com with 'Partner - Israel' in the title. We can take it from there. Thanks, Adam - Tradehill Title: Re: TradeHill - Who we are Post by: luciferxe on August 02, 2011, 06:37:05 PM Ok. Is there something wrong at tradehill? I have gotten no response from email, skype, PM.
I would just like to know what is going on please. Title: Re: TradeHill - Who we are Post by: luciferxe on August 02, 2011, 10:11:15 PM It is now past 6pm EDT. I have no idea what I should do here. I needed the withdrawal asap. That is why I went for the same day. This has not beed 27 hours since I put the withdrawal through.
I ask. What am I suppose to do? Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on August 03, 2011, 05:46:15 AM It is now past 6pm EDT. I have no idea what I should do here. I needed the withdrawal asap. That is why I went for the same day. This has not beed 27 hours since I put the withdrawal through. I ask. What am I suppose to do? I believe someone contacted your through PM or email but if not let me know and I'll look in to it right now. We switched to a new account (within the same bank) and it caused a delay on the wires. We've opened additional accounts so in the future if we transition we will have several backup accounts to send wires from and prevent a delay. Jered Title: Re: TradeHill - Who we are Post by: piramida on August 04, 2011, 09:32:00 AM Is it normal that BTC withdrawals from Tradehill take 24 hours (and still no money in sight here)? My funds are "reserved" in account, I get no email response to my inquiries, status is "In Process" for 24 hours now...
I guess that is the last time I added funds to TH, but I would still like to know how long BTC withdrawals are supposed to be? And when do I see my money. It takes about 20 minutes from MtGox, 1 hour max. Do you first mine the coins before sending them out? Title: What is going on with withdrawals? Post by: yochdog on August 04, 2011, 03:04:09 PM I requested a wire 2 days ago, and it still shows as "in process". What is going on over there? Another shady outfit?
Title: Re: What is going on with withdrawals? Post by: Seraphim401 on August 04, 2011, 04:40:52 PM I requested a wire 2 days ago, and it still shows as "in process". What is going on over there? Another shady outfit? You do know they have a contact email right?Resolve it with them first.Then bitch on the forum. Title: Re: What is going on with withdrawals? Post by: yochdog on August 04, 2011, 05:04:24 PM I requested a wire 2 days ago, and it still shows as "in process". What is going on over there? Another shady outfit? You do know they have a contact email right?Resolve it with them first.Then bitch on the forum. E-mail? What is E-mail? Thanks genius, I have sent several. Only after no response have I "bitched" on the forum. Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on August 04, 2011, 06:04:38 PM We sent 41 wires out (thats not at all common) and the bank locked the wires down as a precautionary measure. I've spoken with them on the phone. Everything is fine and it should be lifted in a few minutes. I've submitted additional paperwork and Bitcoin is a new concept to these guys so it takes some time. We have been opening other accounts to prevent something like this from happening in the future. The wires are in the queue and it's on the bank to get it out. If something changes I'll update but it should be on it's way.
Jered Title: Re: TradeHill - Who we are Post by: piramida on August 04, 2011, 06:09:07 PM Any response on my measly 100btc which are stuck in your system for 48 hours now? There have been enough blocks generated, I believe. Is there any other reason you are holding my btc?
Title: Re: TradeHill - Who we are Post by: tvbcof on August 04, 2011, 06:34:39 PM Any response on my measly 100btc which are stuck in your system for 48 hours now? There have been enough blocks generated, I believe. Is there any other reason you are holding my btc? +1 Disbursing BTC is not supposed to be terribly difficult. Trivial vs. other forms of currency in fact. That's one of the reasons why I like Bitcoin. When the market is in flux it is especially nice to be able to move rapidly. So getting things bogged down in process is a genuine harm to some people. In my case, the delay is not hurting me other than the risk of Tradehill's solvency I am absorbing. I would like it if Tradehill would offer to pay interest (or whatever you want to call it) on BTC which are not dispersed according to published policy. For my part, I would weigh the risk against the reward and make a decision about what I wanted to do. I highly value honesty and transparency. The more confidence in Tradehill I could gain in this way, the less risk I would feel that I am carrying, and the lower the 'interest' I would accept to lend Tradhill my liquidity. This seems eminently fair to me. Thoughts? Title: Re: TradeHill - Who we are Post by: yochdog on August 04, 2011, 06:51:45 PM Any response on my measly 100btc which are stuck in your system for 48 hours now? There have been enough blocks generated, I believe. Is there any other reason you are holding my btc? +1 Disbursing BTC is not supposed to be terribly difficult. Trivial vs. other forms of currency in fact. That's one of the reasons why I like Bitcoin. When the market is in flux it is especially nice to be able to move rapidly. So getting things bogged down in process is a genuine harm to some people. In my case, the delay is not hurting me other than the risk of Tradehill's solvency I am absorbing. I would like it if Tradehill would offer to pay interest (or whatever you want to call it) on BTC which are not dispersed according to published policy. For my part, I would weigh the risk against the reward and make a decision about what I wanted to do. I highly value honesty and transparency. The more confidence in Tradehill I could gain in this way, the less risk I would feel that I am carrying, and the lower the 'interest' I would accept to lend Tradhill my liquidity. This seems eminently fair to me. Thoughts? +++1 Totally agree. Transferring btc should be of no issue whatsoever. Title: Re: TradeHill - Who we are Post by: tvbcof on August 04, 2011, 10:03:33 PM Disbursing BTC is not supposed to be terribly difficult. Trivial vs. other forms of currency in fact. That's one of the reasons why I like Bitcoin. ... FTR: my BTC were released. Took twice as long as advertised, but I got 'em. I don't feel to bad about being whiny here given that TH squealed like a stuck pig when Dwolla didn't live up to their stated procedures (and rightly so.) I would still be interested in follow-up on my idea of lending my BTC to an exchange...hopefully with a little bit more control on my side than in my recent experience. I see an issue with it in that everyone would always pull their BTC from the exchange simply to collect the 'interest' under the scheme I've described. Seems like most commodities markets gain some benefit by virtue of the property that most players have no interest in taking control of the commodity and would not know what to do with 20 truckloads of pork bellies if they did take possession. Bitcoin is different. I fully expect that Tradehill, CampBX, Ruxum, etc have taken this into account in their business plans. Hope so at least. I am attracted to Bitcoin because I have enough control of my liquidity to direct it toward where it will do *me* the most good. Or if I am in a good mood, some other entity of my choosing (e.g., the community at large or Wikilieaks or whatever.) Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on August 05, 2011, 12:27:00 AM Disbursing BTC is not supposed to be terribly difficult. Trivial vs. other forms of currency in fact. That's one of the reasons why I like Bitcoin. ... FTR: my BTC were released. Took twice as long as advertised, but I got 'em. I don't feel to bad about being whiny here given that TH squealed like a stuck pig when Dwolla didn't live up to their stated procedures (and rightly so.) I would still be interested in follow-up on my idea of lending my BTC to an exchange...hopefully with a little bit more control on my side than in my recent experience. I see an issue with it in that everyone would always pull their BTC from the exchange simply to collect the 'interest' under the scheme I've described. Seems like most commodities markets gain some benefit by virtue of the property that most players have no interest in taking control of the commodity and would not know what to do with 20 truckloads of pork bellies if they did take possession. Bitcoin is different. I fully expect that Tradehill, CampBX, Ruxum, etc have taken this into account in their business plans. Hope so at least. I am attracted to Bitcoin because I have enough control of my liquidity to direct it toward where it will do *me* the most good. Or if I am in a good mood, some other entity of my choosing (e.g., the community at large or Wikilieaks or whatever.) When we allow margin trading we should be able to provide interest on BTC deposits. We've brought in experts who have been doing risk management for major banks for years and are discussing our options at this point. This isn't something we're going to launch immediately and requires a lot of research and may push some legal boundaries so we're going to give it time. It's in the works though. As far as delays we're watching a lot carefully due to the Mybitcoin.com / bitomat coins that may be floating around. It still shouldn't have taken that long to get your BTC out regardless and I apologize for that. The process it's self is very trivial but at the same time very critical, if something goes wrong internally it could be compounded by quickly moving BTC out so we manually approve a lot of the BTC movement. Jered Title: Re: TradeHill - Who we are Post by: tvbcof on August 05, 2011, 06:01:49 AM Thanks, as always, for your clear answer. I am actually delighted that you guys are taking the time to be extra careful at this point. A note to the effect that my transfer request was pending extra review would have been appreciated, but I'll survive the trauma :)
When we allow margin trading we should be able to provide interest on BTC deposits. We've brought in experts who have been doing risk management for major banks for years and are discussing our options at this point. ... Jered I hope you find actuarials who outside-the-box thinkers. I sense that Bitcoin has some unusual operators (e.g., gianormous) and some of them with unusual propensities (e.g., altruism and weird shit like that) compared to a lot of other markets. And that some of these factors could strain the commonly accepted formulas. I could be wrong...I often am. Title: Re: TradeHill - Who we are Post by: piramida on August 05, 2011, 08:35:39 AM yes, my coins have moved as well. some communication would have been better.
Title: Re: TradeHill - Who we are Post by: yochdog on August 05, 2011, 02:26:56 PM We sent 41 wires out (thats not at all common) and the bank locked the wires down as a precautionary measure. I've spoken with them on the phone. Everything is fine and it should be lifted in a few minutes. I've submitted additional paperwork and Bitcoin is a new concept to these guys so it takes some time. We have been opening other accounts to prevent something like this from happening in the future. The wires are in the queue and it's on the bank to get it out. If something changes I'll update but it should be on it's way. Jered Jered, it has now been 3 days since I requested the wire, and it still shows as "in process". I am losing a lot of faith in Tradehill at the moment. Can you provide any clarity on thie at all? My e-mails have gone un-answered. Title: Re: TradeHill - Who we are Post by: aquabit on August 05, 2011, 03:28:20 PM I've been waiting 4 days. Made a request for wire withdrawal on monday morning, still showing "In Process".
Title: Re: TradeHill - Who we are Post by: yochdog on August 05, 2011, 05:47:47 PM I've been waiting 4 days. Made a request for wire withdrawal on monday morning, still showing "In Process". Not good. No response from Tradehill. Title: Re: TradeHill - Who we are Post by: Goldenmaw on August 11, 2011, 04:53:33 PM It's August 11, and still no word on the wires. My money is still in limbo, and my emails don't get replied to. This isn't looking good. Any chance of a status update?
Title: Re: TradeHill - Who we are Post by: indio007 on August 12, 2011, 08:54:01 AM A few questions. What banks are paper checks drawn on? Also have you considered US postal money orders? Have you considered travelers cheques?
Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on August 12, 2011, 02:55:45 PM It's August 11, and still no word on the wires. My money is still in limbo, and my emails don't get replied to. This isn't looking good. Any chance of a status update? Hi Golden, As of today we activated a new bank account that can execute transactions. 90% of delayed transactions will be executed today, Monday, or Tuesday. You will receive an email once your transaction is executed. We have been responding to 90% of the emails each day as of 5/6 days ago. Our average response time has increased from 2 hours to 12 hours due to the volume of emails received. We regret the delays and have been working non-stop to arrange new accounts. We did not want to start executing transactions from new accounts until we had built redundancy into our banking arrangement; that is, at least two fully funded back up accounts at seperate banks. We have almost accomplished this task and will be reopening deposits via US wire service very soon. The same redundant configuration now exists for our Euro SEPA deposits and withdrawals. We have been completely forthright with our banks as to the nature of our business, the nature of Bitcoin, and more. In doing so, many banks decided to remain on the sidelines. However, the banks that will be working with us are fully aware of our operations and aren’t expecting any surprises. One reason we love Bitcoins is because you mustn’t rely on banks. As an exchange, we hold the front line in dealing with banks to ensure people can get cash for their Bitcoins. Until Bitcoins level of ubiquity relinquishes us from this necessity it will be our responsibility to ensure continuous service. Our ability to do this will determine our popularity in the long run. We take full responsibility for our mistakes and our accomplishments and remain committed to our goal. Thank you for your patience, your thoughts, and your interest. Regards, Adam – Tradehill Title: Re: TradeHill - Who we are Post by: fitty on August 12, 2011, 05:17:24 PM I understand the situation, you didn't want to destroy the exchange by telling people "Hey our accounts are frozen no one is getting paid!".
But really, that's probably what you should have said much earlier. I have a withdrawal from the 1st of August that's pending. Then I notice there's now a check option, I was not e-mailed about that option. I was not e-mailed about other options to cash out. Also my funds were not unfrozen so I could re-buy as Bitcoins value dropped. I'm not sure I would of but it would have been nice to have the USD back in the account since it was going to be weeks before it was sent. I plan to keep using TradeHill they seem fairly honest and competent. I understand that BoA pulled the rug out from under you. But the whole "we're working on it" isn't enough. 2 day air people certified checks. Heck even money orders. What I would have done is just e-mailed the people with pending withdrawals. Deal with them and avoid making a big blog post about it. That buys you some time and takes care of the main people effected. I was surprised there wasn't more stink about it. TH kept accepting money, but wasn't able to send it back out via ach/wire. That's sorta important. Maybe it was my fault for not asking the money to be unfrozen so I could use another method. Maybe Paxum? Check? I don't know. Next time work with people to get them the money quickly. Tell them the other options, tell them wires are down for the moment, people could have even withdrawn bitcoins and sold them on MtGox and gotten the money back out that way. Sure it sucks to send them to the competition, but that would have been then my deposit being on hold for 12 days. I don't need the money but it concerns me that all the wires/deposits were just in limbo this entire time. On August 2nd (I assume it started then since my deposit wasn't sent) everyone pending gets the usd back in their tradehill, informed of other options and it's done. If they cash out and go to MtGox that would have been a lot better then having my money tied up with "we're working on it" for almost 2 weeks now. Like I said I'm still going to use TH but I'm not too pleased they weren't more proactive to solve the issue and just let my money rot in limbo. There were a number of solutions that would have resolved it and I would have been happy with, the only one that I'm not happy with is the delays while I keep waiting. The day you added the check option everyone with pending wires should have been informed. Overall wires going down isn't that big of a deal. There's other options. People can buy back bitcoins, move it around, give them free trades for a week, use paxum, checks etc.. It became a bigger deal because wires were held in limbo with no timeline and honestly not enough solutions from your end. Next time put the usd back, tell them of the other options, tell them you're working on getting wires back, and that's the end of it. This whole 'wtf is going on with TH' could have been avoided day 1. It's August 11, and still no word on the wires. My money is still in limbo, and my emails don't get replied to. This isn't looking good. Any chance of a status update? Hi Golden, As of today we activated a new bank account that can execute transactions. 90% of delayed transactions will be executed today, Monday, or Tuesday. You will receive an email once your transaction is executed. We have been responding to 90% of the emails each day as of 5/6 days ago. Our average response time has increased from 2 hours to 12 hours due to the volume of emails received. Regards, Adam – Tradehill Title: Re: TradeHill - Who we are Post by: ffuentes on August 12, 2011, 10:36:23 PM Forever I wanted to ask that:
What's the "Razón social" of Tradehill in Chile and its RUT? Because if Tradehill is a chilean company, it should have a chilean legal name and it must be registered in SII (Chilean IRS) with a RUT (http://en.wikipedia.org/wiki/Rol_%C3%9Anico_Tributario#Chile) (tax ID) and I've never have seen that info. Thanks. Title: Re: TradeHill - Who we are Post by: Goldenmaw on August 12, 2011, 11:09:05 PM Marvelous. Thank you. In the future, when these problems arise, please consider short, daily blurbs summarizing the latest state of the problem - 5 minutes of effort type deals. It probably seems redundant to you when there is nothing new to report, but psychologically, it's ten times more comforting than silence.
Title: Re: TradeHill - Who we are Post by: someotherguy on August 12, 2011, 11:25:26 PM I have directed my partners to move all accounts to TradeHill. We will be using TradeHill from this day forward.
Title: Re: TradeHill - Who we are Post by: Grouver (BtcBalance) on August 21, 2011, 02:55:51 PM Question, for some reason I see at bitcoincharts a diferent price per BTC then I see when asking quote on Tradehill.
Currently Bitcoincharts says: trEUR last price is: 7.15 EUR Though, when I get a quote for 1 BTC Tradehill gives me 7.93 EUR Whats up with this? Title: Re: TradeHill - Who we are Post by: ffuentes on August 21, 2011, 07:43:58 PM Question, for some reason I see at bitcoincharts a diferent price per BTC then I see when asking quote on Tradehill. Currently Bitcoincharts says: trEUR last price is: 7.15 EUR Though, when I get a quote for 1 BTC Tradehill gives me 7.93 EUR Whats up with this? First is the market price, the second is what Tradehill pays you if you sell/buy directly (without putting a order in the marketplace) Title: Re: TradeHill - Who we are Post by: Jered Kenna (TradeHill) on August 23, 2011, 07:03:35 PM Question, for some reason I see at bitcoincharts a diferent price per BTC then I see when asking quote on Tradehill. Currently Bitcoincharts says: trEUR last price is: 7.15 EUR Though, when I get a quote for 1 BTC Tradehill gives me 7.93 EUR Whats up with this? Hi Grouver, Yes, there is a mark up on our Instant buy/sell. We are considering turning this directly into a market order. Regards, Adam - Tradehill |
