TradeHill - Who we are

[Jered Kenna (TradeHill)]

please show me how much I purchased and sold my BTC for in my history. I don't want to sit with a calculator figuring out what I paid or sold my last few transactions for.

And for gods sake put a ticker on all pages. How on earth can I place a buy order without knowing what the price is at the moment I make the order?

You have a chance to take up the majority of the market but the usability of this website is mickey mouse to say the least. Its clunky and awkward to use and slow as hell. For gods sake, if you want to be a major player invest a few hundred a month in a dedicated server.

Mtgox didn't pretend to be anything other then it was, you guys are pretending to be a highly professional team of people producing a website that we should all join - you're doing it wrong.

Hi Kman,

We thank you for your honest feedback and will use it to improve ourselves.

The reality of the situation is that although we are over 4 people fulltime, we have been in business for less than two weeks and a large responsibility for ensuring an exchange has been placed on our shoulders. We are doing our best to carry this burden and hence our emails at 5AM EST and this post.

We don’t claim to be anything other than who we are posted here. If you question my/our professionalism then you should know I was recently contracted by a consortium of the largest investment banks via one of the top three largest corporations in the world to consult on building a large OTC FX and IR derivatives exchange. This exchange will handle at least 15 trillion in notional value per year. Such people don’t take these decisions lightly. All of this is on my public LinkedIn profile.  However, Bitcoin and TradeHill are more exciting and I will be moving away from this relationship gradually.

With that being said, we have allot of work ahead of us to deliver all the features our customers demand. Additionally, our biggest focus is on ensuring security and we will follow up with the community on this shortly.

Regards,
Adam - Tradehill

[Bind]

I am new to Trade Hill .. signed up for an account, but have done no trading there yet.

I have a few questions.

Why does trade hill hide their real identity ?

I mean you are asking people to trust you with their finances, so why a proxy service for the domain ownership details? I would think complete transparency would be in order.

Why does trade hill not have a no-tolerance spam policy for their referral programs like every other reputable referral company ?

Why does trade hill not terminate the referral accounts of the known spammers ?

Spam is a horrible thing. Its a crime in many areas. You should take it seriosuly unless you wishes for exposure over-ride your ethics. Which is it ?

[Anth0n]

I am glad we have such a new fast-growing exchange to compete with Mt. Gox. The layout for Mt. Gox is unprofessional looking and might scare away the layman from getting some coins, preventing the Bitcoin market from expanding. Despite TradeHill's infancy, it seems on track to become THE place to get Bitcoins.

[bitdragon]

Unless I missed something, can there be a default automatic logout after some time?
I went back on the site this morning and found myself logged in already-

tusen takk

[Valhalla1]

I cannot access https://api.tradehill.com/APIv1/USD/Ticker for the last 20 mins

[Alex Beckenham]

I noticed the site doesn't have an icon (at least, none loaded for me), so I made one:



Also did up a couple of quick banners for people (like me) to link their referral ID:

[rdonohoe]

Hi,

I was in contact with Tradehill re EUR bank transfers and they were very responsive. I would like to renew my request that this be implemented soon. I am offer my help in helping you become familiar with European banking systems.

I know that now you have become very busy but I, and I am sure other too, look forward to being able to trade in EUR and withdraw to our Bank accounts with less charges than the current international transfers that you charge albeit imposed on you by your bank.

Regard,

R

[ivank2139]

If I may suggest, it might be a good idea to let the users of your exchange know the depth of support available.  It might also be a good idea from a business point of view to ramp up your userbase slowly and make sure you have adequate infrastructure to support the user base.

Any new business is going to suffer growing pains.  Managing growth and the users expectations will be very important in terms of keeping them happy and feeling like they made a good choice in the selection of an exchange.

It is also apparent that the user loyalty is somewhat fragile in that it is realtively easy to utilize a different exchange.  Users can shift their bitcoin funds very easily between exchanges.  so it will be important to develop rapid feedback when users are not satisfied.

This may become a critical factor in the success of an Exchange, how well can you maintain the user satisfaction?

Some things users seems to appreciate:

Low cost of transactions
Security
Timely Information
Service updates?
Support

Bitcoin traders, feel free to add anything here that you want to see the Exchanges improve upon. 

[Herodes]

Haha! Great timing! Love you guys!

Yes, wonderful timing, fit's right in with the rest of your ethical business behavior. *applause*

[BitcoinPorn]

I noticed the site doesn't have an icon (at least, none loaded for me), so I made one:

Well done, I know it's stupid / small / simple.  But given the limited amount of choices for a favicon, this turned out clean looking.

[Alex Beckenham]

I noticed the site doesn't have an icon (at least, none loaded for me), so I made one:

Well done, I know it's stupid / small / simple.  But given the limited amount of choices for a favicon, this turned out clean looking.

Thanks, I wonder if there's any way to force my (Chrome) browser to use it, even if Tradehill staff don't install it...

So many tiny tabs, the icon is really handy, at least until Chrome gets multi-row tabs (never?).

Edit: Just got a reply back from Tradehill; they said they already have one but haven't had a chance to put it up yet... so many more pressing things to get done first.

[phorensic]

I cannot access https://api.tradehill.com/APIv1/USD/Ticker for the last 20 mins

Down for me as well.  Not sure what's up.

[dood001]

I cannot access https://api.tradehill.com/APIv1/USD/Ticker for the last 20 mins

Down for me as well.  Not sure what's up.

Not working here either - been trying to get the feed from sierrachartfeed all day

[bitcoinconnection]

I think maybe you should work on your commission structure. I have 70 referrals, active trading and not alot to show for it.
I have links all over my site and on my new bitcoin software. I promote you on twitter, facebook and forum. Its a lot work. I know you are trying to maintain good cashflow, but take care of the people who are sending the business.
Please Respond
kt






Lookie Here 1MXgbEABic6Up7e3SzHrmkdQTTSRpuUAxY

Get 10% discount for Life and up to 5% for referral
BitcoinConnection.com for the latest news on Bitcoins

[tysat]

I think maybe you should work on your commission structure. I have 70 referrals, active trading and not alot to show for it.
I have links all over my site and on my new bitcoin software. I promote you on twitter, facebook and forum. Its a lot work. I know you are trying to maintain good cashflow, but take care of the people who are sending the business.
Please Respond
kt






Lookie Here 1MXgbEABic6Up7e3SzHrmkdQTTSRpuUAxY

Get 10% discount for Life and up to 5% for referral
BitcoinConnection.com for the latest news on Bitcoins

The commission rate is small (10%?) and they only take a little bit from each transaction (0.5%?).  If my numbers are right, then you're getting 0.05%.... this means people have to trade 2000 BTC for you to make 1.

[Jered Kenna (TradeHill)]

I think maybe you should work on your commission structure. I have 70 referrals, active trading and not alot to show for it.
I have links all over my site and on my new bitcoin software. I promote you on twitter, facebook and forum. Its a lot work. I know you are trying to maintain good cashflow, but take care of the people who are sending the business.
Please Respond
kt






Lookie Here 1MXgbEABic6Up7e3SzHrmkdQTTSRpuUAxY

Get 10% discount for Life and up to 5% for referral
BitcoinConnection.com for the latest news on Bitcoins

The commission rate is small (10%?) and they only take a little bit from each transaction (0.5%?).  If my numbers are right, then you're getting 0.05%.... this means people have to trade 2000 BTC for you to make 1.

Exactly. I was actually going to write basically the same thing. Most people have referrals which lowers the .6% to .54% then you get 10% of that so .054%

Without counting labor of everyone involved with TradeHill we are still paying out of pocket. We may not see profit for a while but are continuing to pay for coders / customer service / security etc etc.
The amount we currently earn in commissions (which you should be able to calculate fairly close but we have some lower rates for a few people) goes towards these things but doesn't pay for them completely.
The exchange (and btc) is still new. Given time you may have referral codes for people that sell off huge amounts of Bitcoin and if that's the case your commissions will be high.

The good part is your cut is locked in for life and getting in this early may get your code spread around quite a bit. Bitcoin has a long journey in front of it if it's going to succeed.

-Jered 

[bitcoinconnection]

Thanks, for the information.
kt

[Nescio]

strong dislike for LCBs.

Those pesky Lipid Coated Bacteria! Can you enlighten me if it's something else?

[Jered Kenna (TradeHill)]

 

[Nescio]

Kidding aside, I don't know what an LCB is, and I'm curious