Bitcoin Forum

Your thoughts.

i think the moderators are handling it quit good..

Trollbox was always a waste of space and just a place for people to spam their pump and dump schemes. I never actually understood why poloniex even bothered, I mean its also become unreadable lately with the increase in users the text passes too fast to actually read anyway.

Hiding the trollbox used to be one of the first settings I've done at exchanges. I will surely not miss it.
It's too hard to moderate such spambox, really, so I think that it's a good decision.

This should be in service discussion. But thoughts are finex does fine without trollbox its not really needed.  You can join live chat places outside of trading platforms if you want to chat while trading.

Cue a panic sell of BTM, heh.  No more pink names and kudos marking.   ;D

It was mostly just a stream of incoherent babble anyway.  Can't say it ever served any tremendously important purpose and I can see how trying to moderate it was a huge burden of time and effort.

Might miss banhammer.gif a tiny bit, though.   ;D



Concurred.

Why was it removed? I want genuine reason not personal opinions.

Yup, plus the page load times look soooo much better without all that noise.

It's a shame. I love laughing at the idiots posting utter crap on trollbox. It also helps to pass the time.

"To meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support."

A temporary measure.

Good riddance.

I don't know why there is no trollbox at Poloniex. I've been using it for a while but there are many members are banned by moderators because of spamming for 1hr-1day depend on the case that they've made. Maybe that is the reason why they removed trollbox in poloniex because its useless, there are many hard headed on trollbox as I experienced.

Its good that they have removed it, it was just a waist. But there can be a slight disadvantage to us users of poloniex too because now we won't know what the people are trying to pump or dump... the fuds were quite important to guess what might happen next.

Thoughts - Great!

It was probably a good idea at the start, to have a comment or conversation section
where anyone could view but lately its just unreadable, annoying and pointless really.

Yes the chatbox was way too messy, and all I see there is people shouting: "HOLD X-COIN" "Sell X-Coin now!" "What coin should I buy?", and the Mods banning people for speculation.

If anyone have questions to ask, it would be better to just contact the staff or ask in the official forum thread. I do not see any point in having the trollbox when it brings no benefits and require the mod to stare at the screen wholeday and go crazy.  :-\

Right choice to do, since there are so many complaints about staff not being responsive, might as well relocate them.

I appreciate this decision as I believe that now we won't see constant opinions of the pump and dump investors. On most of the exchanges, I have seen that chat box is misused and it misguides the newbie investors who are ready to invest financially but having no adequate knowledge of the market. It not only distracts the investors but it plays a vital role in panic buying / panic selling conditions.

oh so they disabled it ?? I have no idea cause Poloniex froze my account and my IP is locked now  ;D
https://bitcointalk.org/index.php?topic=1942358.0
so the only way to reach their mods isn't available now , which makes people keep waiting for their shitty support without being able to complain in public !! Smart move  ;D

Trollbox is not even mainly used for that these days. Mainly because people complaining a lot about withdrawal and deposit issues and poloniex trying to cover it up because they can't keep banning users, it just doesn't work.

Either way, it's going to be the downfall of poloniex.

I would expect everyone to switch to bittrex soon.

the disadvantages of a chat(troll)box on an exchange is a lot more than their advantages.
there may be cases of someone having some question and needing some live support kind of thing, like for instance i had some trouble in c-cex with their wallet and their chatbox helped me right away instead of waiting for the ticket to be answered.
but in 99% of the times the chatbox is used just for trolling and hyping/FUDing some coins for personal gains.

If it was me i would enjoy it. Laughing and banning and getting paid for it. Great.

Poloniex did a good decision to hide troll box.I don't think an exchange need troll box if they have live support.its really very hard to communicate with thousands of peoples and solve their problem.message are gone in a second.well some people like chatting so troll box can be used for only chat.iquary or complain can be use by live support or email support.

The trollbox always bothered me, they should have just opened it on a separate page for people who wanted to chat. Hopefully now support will be faster since mods aren't wasting time on silly bans and reminders.

This service inside the exchange site only creates confusion especially with newcomers and new investors as trolls always gives false information just to hype what they got its really nice to know that polo already hide and it will no longer bother everyone.

On the other hand I think trollbox is very important. There we can get information about poloniex as when interference occurs withdraw or other. This can be useful for other users not to do WD during interruptions. If the trollbox is provided in a separate place I do not think anyone will be willing to open it and will miss important information. Thank you

Haha, I think trollbox is a best signal for ping a coin dump or pump, when a coin pump, they will "spam" very more that coin, ex: XRP pump pump, XRP go to the moon ... lol =))

I shudder to think of how much time they wasted on such a useless tool. There are usually multiple mods on and at all hours of the day, think of how many support tickets they will now be able to answer instead of banning pump and dump spammers all day long.

Lately the exchanges are struggling under pressure when the price goes crazy. The Trollbox is just a additional waste of bandwidth and resources. The moderation is also a hassle and I think they saw little value in people using it to promote scam coins. People should use these tools correctly, then services like this will not be stopped. ^grrrrrrr^

I stopped using it a long time ago. It is good for those who like to stay online on the website seeing the price without getting bored but may also get people scammed, show fake trust in coins and make noobies invest in shitcoins. With the amount of growth polo has had, I think it is nice to have trollbox disabled now. Also might help with the load and hangs their website has.

Anyone who thinks them closing the trollbox is a sign of progress is either an idiot who got lured into bad trades by it, has almost no skin in the game, or is completely oblivious to what is happening there.

The trollbox is likely gone because it became a shitshow of endless people with endless unanswered support tickets going on three months old, including many complaints about within-limit withdrawals not being processed.

Now, no one will be able to see the true extent of the damage Poloniex is doing to its users.
Now, no one can escalate a support ticket with the help of a mod.
Now, everyone is cut off from each other.

If anyone thinks the reason for this new development is anything different than what I am stating, they should have their head examined.

And, on a final note, I have no money there, and I haven't for a while, because they are looking an awful lot like Cryptsy did toward the end, so this post isn't because I am personally having issues. I'm mainly appearing because the responses here are so doe-eyed and ridiculous, it's clear this thread badly needs a dose of reality.

I have been closely watching what's going on at that exchange for a while. Them closing the trollbox is a giant step toward further non-transparency in whatever enormous issues they might be having.

I never liked it.  It's called Trollbox for a reason.

Polo`s shady centralized exchange will soon be abandoned by customers as soon as Blocknet`s decentralized exchange goes live this summer:

https://bitcointalk.org/index.php?topic=829576.0

Polo suck with their ID verification and limits on withdrawals. Good bye Polo, Hello Blocknet!

Lol their support is even worse, at least these guys are addressing it: https://bitcointalk.org/index.php?topic=1954598

Bring back trollbox, it was fun to chat and trade, now it's boring.

I think this is crazy really. When I saw it I thought it was a bad joke.

Why remove a great idea/service to put the few mods on support. How much faster is that going to make it with 45k+ users?

They can hire support staff in India or elsewhere to do support.

If there are people going to set up a good irc channel in the same vein I am all for it. It was a great source for news and to get a feel of the market.

This pretty much parallels my thinking.  I pulled out everything starting a few weeks back.  I have had my account there for a long time but I have remained completely unverified so it took me many days to withdrawal everything under my account limits. I also had an occasion not all that long ago where I had a withdrawal take an inordinately long time for no apparent reason which was concerning.  Too many red flags and this looks like a way to try and hide the extent of the problem.  Honestly the resemblance to cryptsy should have had everyone with any serious volume pulling out of there starting several weeks back.

Kraken is also having user volume related website issues but one thing that I don't hear about is withdrawal problems there.  I don't doubt that polo and everyone else is having user volume related issues with their websites as BTC price spikes beyond all expectations.  But when an exchange can't or won't let the users pull out their funds, that's fucked up.

The trollbox closing is the tip of the iceberg. Let's not forget margin traders being unable to close positions on the way down, forced unintentional liquidations at ridiculous losses, order cancellations not working, orders not working in general, and a seemingly endless array of stop-limit order issues, not to mention horrendous lag rendering the site unusable, lag that only ever seems to benefit in the direction of people losing big time. Buying on the way up never seems to be an issue. It's on the way down where the real problems happen.

Also, the way all their delisted coins pumped like crazy just before delisting announcements were made was the shadiest thing I have ever seen at an exchange (short of closing doors and running off with everyone's money).

I read that Polo wants the Moderators to focus on customer support. I searched again for the link where I read it, it was posted by newsbtc (LINK (http://www.newsbtc.com/2017/06/07/poloniex-disables-trollbox-let-moderators-focus-customer-support/)).

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@P4ndoraBox, I rarely use the trollbox so it's fine with me even without it. If Ploneix really want to focus on CS that's why they end up with this decision, then for me that's better (having a faster reply/action on a support ticket maybe?).

The trollbox was a form of livechat support, and we will still see the extend of damage Poloniex does to its users in other places like reddit and bitcointalk. You speak as if the internet doesn't exist to make reports and reviews without the trollbox but it does.

I think getting rid of the trollbox was great but they need to replace it with a real livechat support instead, the only thing I liked about trollbox was the fact that I could jump the line for support when my tickets went unanswered exactly as a livechat support would do.

Troll box was the greatest, it made it so much fun and again you do get an idea of the market. It's like you are with thousands of people like a real exchange, now it's the most boring game ever.

Hey it must really suck for donating 50 Bitcoins back then to become a donator and now knowing it worth $150K?
So what made you to post again after years of inactivity?
I would say +1 because it had a negative impact on load times, but people want to freely talk and disabling it will definitely lower their income as people will start to migrate to other platforms.

It's become almost too fast to read lately, that's probably why they closed it. I'l miss the pumps and dumps though, it made for high interest rates that benefited us lenders.. I'm afraid rates will decline because of this. On the plus side it stops the pumpers and dumpers from scamming the newcomers.



"If you have a different opinion than mine, i'm right and you're wrong." Priceless.


BTC withdrawals are working fine, it's mostly some other coins that have withdrawal problems. If Polo wouldn't let users pull out their funds then BTC withdrawals wouldn't work either.

One of the tips i saw in the trollbox is to enable 2fa. It lowers the chance of withdrawal delays.

If you miss Poloniex trollbox, you might want to join The Coin Farm (https://t.me/coinfarm), which has majority of altcoin traders at 4,900 members.

But we can't hide the fact that sometimes, people who have concerns about Poloniex are using the trollbox to get intouch with the moderators and staff. I have a problem last and no replies to my ticket all. Then I began crying at Polo for about 5-8 bumps then someone from Polo get in touch to me asking me some details about the problem. And then later just few hours, my problem was being solved. Faster compare when I send them ticket that tooks days on queue.

I will miss the trollbox that have lots of troll person. Even majority of them are like that and sometimes spreading FUD about a coin, still there is a good side of having it. We have an option to hide it in the first place it so I see no reason to removed it.

true fact. the same happened to me. as i said moderators on trollbox are doing an amazing job.

It was a distraction - I would minimize it always.
Waste of bandwidth with no purpose - junk!

poloniex is going to scam,,, so they remove the chatbox, i think

I never traded much on poloniex, but to be honest, when I started trading few years back, I used to follow the opinions and advises from the trollbox but later I realised that it was the biggest mistake I was doing. Chatboxes are heavily used to attract the users in pump & dump schemes and almost each second guy keep telling you that how abcxyz coin is going 100 times up within a day.

I have 8 days no withdrawal bts, 2FA enable. Poloniex reminded me of MtGox. >:(

No trollbox, boo ho ho, what am I ever going to do.

Actually, it was useless.

Don't just open your mouth without knowing the whole story man that's beneath you, you can get invited to the chat box in poloniex now, so I think they are not trying to scam but I wouldn't be so sure completely trusting all my coins to them, no I'd diversify at least between 3 exchanges in total. if they want to scam they will just run off with millions of coins worth hundreds of millions in dollar.

Do you know the whole story ? They handle support tickets like a heroin addict handles her baby.Showing no sign of responsibilities.They have more pending withdrawals than market cap of one of the altcoins traded there.Recently,they denied from paying someone just because they were from Syria.

It was annoying anyway.Broken English speakers promoting shitcoins.Two deadly combinations to happen while you study the market.

We keep our funds in our drop fee hot wallets so that they can be accessed and moved quickly without losing money.  Anyone that is sitting on a large amount of Bitcoin or any coin that is on an exchange should lose their money anyway, just for letting it sit there.  We look at the background activities and what is happening and we do not support Polo as far as vouching that they are going to be there in six months or whatever, but there are no signals in the FIAT accounts associated with the upper group there and no signals in the local environment where they are that look like what happened at the other dead and gone exchanges. 

We had our small hold of funds out of Cryptsy seven weeks before the end and that was based on one single set of ideas, the concept of investigation and research above all. 

The basic signals for Polo at the moment is that the top team is simply cutting away the useless chatter that serves no purpose for the customers or the company.

I didn't notice as I always have it hidden. I guess that makes sense though because usually I'd see it for a split second then it would minimize for me.

Thoughts? Idk, did anyone ever even listen to other people in the troll box? I occasionally would like to see some links for certain alts but those were far and few between.

I think even its not really needed a lot for others its really need if there is a issue about the poloniex they chat fast in troll box to inform other people to withdraw their funds or careful if the poloniex was halving an issue.. hiding or removing trollbox i think its risky right now because they are planning to hide something this is just my opinion ..  since they alive for a long time and bitcoin is really high ..  maybe it will be the next trading site will be crash or hack.. better to be careful because they are doing strange these days. even my account experience of logging in even i am not logging in i am receiving email that i'm logged in.

At times it's entertaining.There is so much happening in it,you can't even keep track of the last question you asked.

The traders have developed a slack channel,apparently it's invite basis.Not sure how to get those.If anybody has any links,please direct.

See https://bitcointalk.org/index.php?topic=1955046.0

Also, someone created poloniex-trollbox.com

It was a prodigious waste of resources. The mods spent most of their time with boilerplate responses and banhammering to keep the place clean for SEC eyes. Makes much more sense to reassign them to beck-end support where they can make a real difference. This is assuming that Polo is genuine in what it states of course - I've been around long enough to know this could be a subterfuge.

Nice decision but man, that used to be very funny at some times.

Gonna miss it for few days, then will get use to it. ::)

Kinda miss it a bit as well.

There have been more than a few coin wallet issues and coin issues lately that have caused hiccups in many exchanges and online sites and the incessant paranoia and chatter just makes it a longer process to fix these things.  Businesses and corporations are getting more and more demands for "transparent" business based on the errant idea that they owe some level of this to the clients, they do not.

Poloniex doing some strange things for awhile now

They owe transparent business practice to their stockholders on a moderate level, the board of directors of a much higher level and to the clients on virtually no level at all. 

Agree with the title, if you use poloniex then you get the problem there, you will not be able to complain to the staff or moderators of poloniex anywhere because the place to complain on the trollbox is not a good idea and you will not get any response from them, it makes me angry >:(
If there is someone here who knows the person from poloniex who can be contacted directly, please share here. Thank you.