No more Trollbox at Poloniex

[slaman29]

The trollbox always bothered me, they should have just opened it on a separate page for people who wanted to chat. Hopefully now support will be faster since mods aren't wasting time on silly bans and reminders.

[Golftech]

This service inside the exchange site only creates confusion especially with newcomers and new investors as trolls always gives false information just to hype what they got its really nice to know that polo already hide and it will no longer bother everyone.

[Powerman001]

The trollbox always bothered me, they should have just opened it on a separate page for people who wanted to chat. Hopefully now support will be faster since mods aren't wasting time on silly bans and reminders.

On the other hand I think trollbox is very important. There we can get information about poloniex as when interference occurs withdraw or other. This can be useful for other users not to do WD during interruptions. If the trollbox is provided in a separate place I do not think anyone will be willing to open it and will miss important information. Thank you

[mrfreezeh]

Haha, I think trollbox is a best signal for ping a coin dump or pump, when a coin pump, they will "spam" very more that coin, ex: XRP pump pump, XRP go to the moon ... lol =))

[malami]

The trollbox always bothered me, they should have just opened it on a separate page for people who wanted to chat. Hopefully now support will be faster since mods aren't wasting time on silly bans and reminders.

I shudder to think of how much time they wasted on such a useless tool. There are usually multiple mods on and at all hours of the day, think of how many support tickets they will now be able to answer instead of banning pump and dump spammers all day long.

[Kakmakr]

Lately the exchanges are struggling under pressure when the price goes crazy. The Trollbox is just a additional waste of bandwidth and resources. The moderation is also a hassle and I think they saw little value in people using it to promote scam coins. People should use these tools correctly, then services like this will not be stopped. ^grrrrrrr^

[shivamchawla]

I stopped using it a long time ago. It is good for those who like to stay online on the website seeing the price without getting bored but may also get people scammed, show fake trust in coins and make noobies invest in shitcoins. With the amount of growth polo has had, I think it is nice to have trollbox disabled now. Also might help with the load and hangs their website has.

[CrimsonPermanentAssurance]

Anyone who thinks them closing the trollbox is a sign of progress is either an idiot who got lured into bad trades by it, has almost no skin in the game, or is completely oblivious to what is happening there.

The trollbox is likely gone because it became a shitshow of endless people with endless unanswered support tickets going on three months old, including many complaints about within-limit withdrawals not being processed.

Now, no one will be able to see the true extent of the damage Poloniex is doing to its users.
Now, no one can escalate a support ticket with the help of a mod.
Now, everyone is cut off from each other.

If anyone thinks the reason for this new development is anything different than what I am stating, they should have their head examined.

And, on a final note, I have no money there, and I haven't for a while, because they are looking an awful lot like Cryptsy did toward the end, so this post isn't because I am personally having issues. I'm mainly appearing because the responses here are so doe-eyed and ridiculous, it's clear this thread badly needs a dose of reality.

I have been closely watching what's going on at that exchange for a while. Them closing the trollbox is a giant step toward further non-transparency in whatever enormous issues they might be having.

[eXpl0sive]

I never liked it.  It's called Trollbox for a reason.

[Jumanji7]

Polo`s shady centralized exchange will soon be abandoned by customers as soon as Blocknet`s decentralized exchange goes live this summer:

https://bitcointalk.org/index.php?topic=829576.0

Polo suck with their ID verification and limits on withdrawals. Good bye Polo, Hello Blocknet!

[manshed]

I appreciate this decision as I believe that now we won't see constant opinions of the pump and dump investors. On most of the exchanges, I have seen that chat box is misused and it misguides the newbie investors who are ready to invest financially but having no adequate knowledge of the market. It not only distracts the investors but it plays a vital role in panic buying / panic selling conditions.

Trollbox is not even mainly used for that these days. Mainly because people complaining a lot about withdrawal and deposit issues and poloniex trying to cover it up because they can't keep banning users, it just doesn't work.

Either way, it's going to be the downfall of poloniex.

I would expect everyone to switch to bittrex soon.

Lol their support is even worse, at least these guys are addressing it: https://bitcointalk.org/index.php?topic=1954598

Bring back trollbox, it was fun to chat and trade, now it's boring.

[Uniter]

I think this is crazy really. When I saw it I thought it was a bad joke.

Why remove a great idea/service to put the few mods on support. How much faster is that going to make it with 45k+ users?

They can hire support staff in India or elsewhere to do support.

If there are people going to set up a good irc channel in the same vein I am all for it. It was a great source for news and to get a feel of the market.

[not.you]

Anyone who thinks them closing the trollbox is a sign of progress is either an idiot who got lured into bad trades by it, has almost no skin in the game, or is completely oblivious to what is happening there.

The trollbox is likely gone because it became a shitshow of endless people with endless unanswered support tickets going on three months old, including many complaints about within-limit withdrawals not being processed.

Now, no one will be able to see the true extent of the damage Poloniex is doing to its users.
Now, no one can escalate a support ticket with the help of a mod.
Now, everyone is cut off from each other.

If anyone thinks the reason for this new development is anything different than what I am stating, they should have their head examined.

And, on a final note, I have no money there, and I haven't for a while, because they are looking an awful lot like Cryptsy did toward the end, so this post isn't because I am personally having issues. I'm mainly appearing because the responses here are so doe-eyed and ridiculous, it's clear this thread badly needs a dose of reality.

I have been closely watching what's going on at that exchange for a while. Them closing the trollbox is a giant step toward further non-transparency in whatever enormous issues they might be having.

This pretty much parallels my thinking.  I pulled out everything starting a few weeks back.  I have had my account there for a long time but I have remained completely unverified so it took me many days to withdrawal everything under my account limits. I also had an occasion not all that long ago where I had a withdrawal take an inordinately long time for no apparent reason which was concerning.  Too many red flags and this looks like a way to try and hide the extent of the problem.  Honestly the resemblance to cryptsy should have had everyone with any serious volume pulling out of there starting several weeks back.

Kraken is also having user volume related website issues but one thing that I don't hear about is withdrawal problems there.  I don't doubt that polo and everyone else is having user volume related issues with their websites as BTC price spikes beyond all expectations.  But when an exchange can't or won't let the users pull out their funds, that's fucked up.

[CrimsonPermanentAssurance]

The trollbox closing is the tip of the iceberg. Let's not forget margin traders being unable to close positions on the way down, forced unintentional liquidations at ridiculous losses, order cancellations not working, orders not working in general, and a seemingly endless array of stop-limit order issues, not to mention horrendous lag rendering the site unusable, lag that only ever seems to benefit in the direction of people losing big time. Buying on the way up never seems to be an issue. It's on the way down where the real problems happen.

Also, the way all their delisted coins pumped like crazy just before delisting announcements were made was the shadiest thing I have ever seen at an exchange (short of closing doors and running off with everyone's money).

[jhenfelipe]

Why was it removed? I want genuine reason not personal opinions.

I read that Polo wants the Moderators to focus on customer support. I searched again for the link where I read it, it was posted by newsbtc (LINK).


@P4ndoraBox, I rarely use the trollbox so it's fine with me even without it. If Ploneix really want to focus on CS that's why they end up with this decision, then for me that's better (having a faster reply/action on a support ticket maybe?).

[findingthemoon]

Anyone who thinks them closing the trollbox is a sign of progress is either an idiot who got lured into bad trades by it, has almost no skin in the game, or is completely oblivious to what is happening there.

The trollbox is likely gone because it became a shitshow of endless people with endless unanswered support tickets going on three months old, including many complaints about within-limit withdrawals not being processed.

Now, no one will be able to see the true extent of the damage Poloniex is doing to its users.
Now, no one can escalate a support ticket with the help of a mod.
Now, everyone is cut off from each other.

If anyone thinks the reason for this new development is anything different than what I am stating, they should have their head examined.

And, on a final note, I have no money there, and I haven't for a while, because they are looking an awful lot like Cryptsy did toward the end, so this post isn't because I am personally having issues. I'm mainly appearing because the responses here are so doe-eyed and ridiculous, it's clear this thread badly needs a dose of reality.

I have been closely watching what's going on at that exchange for a while. Them closing the trollbox is a giant step toward further non-transparency in whatever enormous issues they might be having.

The trollbox was a form of livechat support, and we will still see the extend of damage Poloniex does to its users in other places like reddit and bitcointalk. You speak as if the internet doesn't exist to make reports and reviews without the trollbox but it does.

I think getting rid of the trollbox was great but they need to replace it with a real livechat support instead, the only thing I liked about trollbox was the fact that I could jump the line for support when my tickets went unanswered exactly as a livechat support would do.

[manshed]

Troll box was the greatest, it made it so much fun and again you do get an idea of the market. It's like you are with thousands of people like a real exchange, now it's the most boring game ever.

[digaran]

Hiding the trollbox used to be one of the first settings I've done at exchanges. I will surely not miss it.
It's too hard to moderate such spambox, really, so I think that it's a good decision.

Yup, plus the page load times look soooo much better without all that noise.

Hey it must really suck for donating 50 Bitcoins back then to become a donator and now knowing it worth $150K?
So what made you to post again after years of inactivity?
I would say +1 because it had a negative impact on load times, but people want to freely talk and disabling it will definitely lower their income as people will start to migrate to other platforms.

[Bonez0r]

It's become almost too fast to read lately, that's probably why they closed it. I'l miss the pumps and dumps though, it made for high interest rates that benefited us lenders.. I'm afraid rates will decline because of this. On the plus side it stops the pumpers and dumpers from scamming the newcomers.

If anyone thinks the reason for this new development is anything different than what I am stating, they should have their head examined.

"If you have a different opinion than mine, i'm right and you're wrong." Priceless.

[...]

But when an exchange can't or won't let the users pull out their funds, that's fucked up.

BTC withdrawals are working fine, it's mostly some other coins that have withdrawal problems. If Polo wouldn't let users pull out their funds then BTC withdrawals wouldn't work either.

One of the tips i saw in the trollbox is to enable 2fa. It lowers the chance of withdrawal delays.

[andreibi]

If you miss Poloniex trollbox, you might want to join The Coin Farm, which has majority of altcoin traders at 4,900 members.