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Title: Coinsecure on IVR? Post by: karan1498 on July 01, 2017, 07:45:06 AM Seems coinsecure's banking mobile no has changed to IVR now .
Direct call was pretty good Benson , this IVR doesnt connect also Only you'll needed to add few more phone numbers Title: Re: Coinsecure on IVR? Post by: Benson Samuel on July 02, 2017, 06:33:56 AM Seems coinsecure's banking mobile no has changed to IVR now . Direct call was pretty good Benson , this IVR doesnt connect also Only you'll needed to add few more phone numbers it just kicked off, so do give it few days to align and get better. For now, its just for redirecting, but we will be plugging into the live system over the next few months to give a more banky/ telephony kind of experience. Title: Re: Coinsecure on IVR? Post by: sardasa on July 02, 2017, 07:40:03 AM Seems coinsecure's banking mobile no has changed to IVR now . Direct call was pretty good Benson , this IVR doesnt connect also Only you'll needed to add few more phone numbers it just kicked off, so do give it few days to align and get better. For now, its just for redirecting, but we will be plugging into the live system over the next few months to give a more banky/ telephony kind of experience. Why not test the system properly before going live with it? Title: Re: Coinsecure on IVR? Post by: karan1498 on July 02, 2017, 07:54:36 AM I feel its not needed !
one or two more numbers would do the work . Title: Re: Coinsecure on IVR? Post by: Benson Samuel on July 02, 2017, 08:45:43 AM Seems coinsecure's banking mobile no has changed to IVR now . Direct call was pretty good Benson , this IVR doesnt connect also Only you'll needed to add few more phone numbers it just kicked off, so do give it few days to align and get better. For now, its just for redirecting, but we will be plugging into the live system over the next few months to give a more banky/ telephony kind of experience. Why not test the system properly before going live with it? This is what it is meant to do right now. Reduce some calls. We do get calls asking about how long will it take for BTC deposit to confirm, etc. These clog the lines for genuine queries. Systems like this are huge and will take time to get in place. Title: Re: Coinsecure on IVR? Post by: Benson Samuel on July 02, 2017, 08:46:11 AM I feel its not needed ! one or two more numbers would do the work . Tried with few numbers, unable to manage at times. Title: Re: Coinsecure on IVR? Post by: gogok on July 18, 2017, 09:21:32 AM so, why some people not use english here?
Title: Re: Coinsecure on IVR? Post by: Benson Samuel on July 18, 2017, 09:22:49 AM so, why some people not use english here? English and Hindi are our current focus languages. Title: Re: Coinsecure on IVR? Post by: karan1498 on August 08, 2017, 07:54:16 AM Tried with few numbers, unable to manage at times. Benson this ivr is very frustrating , it never connects . |