Bitcoin Forum

I have been having a one sided(me opening tickets and getting no response) battle for well over a month with Poloniex(Polo) regarding ETC deposits.  My deposits do not show up.  You open a ticket with Polo support.  They get ZERO response.  I open more tickets, again ZERO response.

Now I don't know if this issue is specific to just ETC.  I know I just received a deposit today on Polo for ZEC.  I haven't mined ZEC for over a week and I get a deposit today.  So this issue may extend to other coins besides ETC.

Polo used to have the Trollbox where you could get someone to take a look and give you a quick response if they were having wallet issues or some other problems.  Now you don't even have that.  They do not process their tickets.

Your money goes off into limbo pending them doing something... MAYBE!

At this point I would like to warn people that Polo has serious problems and there is no recourse for you and they are not processing any tickets.  As long as things work fine then you may get your deposits, but if they don't work there is no way to get anyone to help you. 

At this point I consider my missing ETC deposits THEFT.  My first tickets for this were opened the second week of JUNE and still no reply and no deposits.  I changed coins I was mining and came back to ETC second week in July and again my ETC is not being deposited and again no response from Polo Support.

I hope Polo monitors the forums.  I seriously doubt it.  If they are monitoring the forums I would really like them to monitor the TICKETS! 

Maybe it is time for regulators to look into Polo like they have done with BTC-E.  What is going on with ETC is theft, and I hope it isn't happening with other coins as well. 

Share your recent experiences with Polo support here.  It is time to put the heat on these guys. 

The official response on why the Poloniex trollbox is not availible anymore is precisely because "It was too time consuming to assist everyone on the forum". Of course the skeptic on me things that this is a lame excuse to try to get away with censoring people complaining on the trollbox when shit goes south.

Having said that, I have never had any problems with Poloniex and all my withdraws and deposits have been always quick except in exceptional moments like DDoS attacks and big amounts of traffic.

In any case, I barely do any transactions because I like to keep my stuff stored locally. Good luck trying get your coins.

WITHDRAW ALL OF YOUR MONEY ASAP FROM POLONIEX!!!

This is EXACTLY what happened to Cryptsy. They had "deposit issues" while they stole everyone's Bitcoins and then ran.

Hehe, you are forgeting about BTC-e as well... But still, I am only trading on poloniex I a not holding any significant amount of cryptos there. For that I have my local, cold wallets.

Even if you aren't holding any relevants amount in Poloniex, what do you lose just to withdraw your money?

I lost 0.2 in Cryptsy. Back then it was like 50 bucks. I was pissed back then, you can imagine now. The price will keep getting up, and you will eventually regret not withdrawing what appears to be a small amount now which will be a decent amount later.

In times of hardfork FUD, exchanges are prone to pull exit scams... just get your money out of all exchanges ever.

Never had any problems with deposits or withdraws Poloniex.

What I understand is that their support is just overwhelmed by the influx of new members in the last months. There are currently 25.000 users online. It's not hard to imagine that general active users must be in the millions.

While it sucks that your deposit has not been credited, you just have to wait until it's your turn and support can help you.

But also note that writing multiple tickets can be counter productive as there are quiet a few ticket systems out there which move you to the back of the line when you add another ticket ...

Anyone who lost his/her coins on any of the exchange sites online wallets providers at this time should only blame himself and nobody else not even the site because the warning has been there for several days to move it to where you can control. Poloniex have volumes of people to deal with or pretend to have volumes to deal with but that does not justify waiting for several weeks for a ticket to be answered under any circumstances.


No matter how small, the regret will continue to come back anytime there is increase in price because of not exercising small caution. I can relate very well with this.

I don't understand why all the large exchanges are making themselves out to either be incompetent or untrustworthy these days. You could go back 3 months and while they might have been pulling some of the same schemes they sure looked a lot better on paper. Nowadays every other exchange is unable to properly provide support, involved in some kind of scandal or both at the very worst.

Damn, it's a shame to see these things happening but that's how the services are going to roll I guess. No point trying to change it, might as well opt for other services and exchanges at this point. It seems like trying to fix the issues is just becoming a lost cause.

Hopefully that's just the case. I myself haven't encountered any problems with the exchange. I think I've only got around $100 worth of bitcoin in there anyway and just leave them every time I complete a trade so I have btc ready to buy a new alt.

Its been getting slow day by day. more laggy. withdrawals gets stucked for days
this is not a good sign for the most popular exchange

it is real ? so poloniex going scam who use they site for trading ?

Poloniex being shady from past few weeks..

My ETH withdrawal took almost 5 days .. there is a list of complaints regarding poloniex on reddit..

Better safe than sorry...

I've read so much posts on Reddit on how their funds are getting locked in on their accounts. I'm smelling a scamquit on poloniex soon. Move your funds to other exchanges ASAP. It's never a smart move to leave your funds on exchanges in the first place.

A few days ago it's BTC-E'd and right now we can hear another rumour about Poloniex'ed,
damn man,if two big exchanger turning into another Gox'ed doesn't that mean we can see another panic sell again ?
i think it's enough for now guys we're having a civil war with them for Bitcoin Clone and right now we're facing an issue about Poloniex'ed.
indeed,
what they did just like cryptsy and Mt.Gox before they're stealing other people money.
it's really bad if poloniex running away,even thought it's not a legal exchanger but it's a favorite place for trading.
how much it will be ? (You should know the answer)
sigh....
 :'(

I have not had any deposit or withdraw issues with Polo except for one time when a nem withdraw was put on hold for a few hours when I was still level 1 and without 2-factor auth.    After adding 2 factor I never had any withdraws held for approval.   Shortly after they disabled the trollbox  I was upgraded from level1 straight to level3 (25k).   The documentation for level2/3 had been uploaded and sitting there with no action for over a month before that.

This lends credibility to their claim that disabling the trollbox was to allocate more resources to customer support.

Even though they have been slowly gaining my trust I still withdraw any coins that I don't expect to trade within 24 hours.

Still to be able to trade you need to have some assets in there, unless you're sending them coins worth $100 and once your trade is complete you're withdrawing.
I have maybe $1000 in coins sitting on polo, which isn't a lot, but it would still hurt me to lose it. Every loss hurts when you had to work for it.

why don't you withdraw from there then? i stopped using poloniex long ago. bittrex is where i buy altcoins.

There is no valid proof something s wrong with Polo and all this might be just trolling. However, about a month ago they did post about improving their support capacities and how they expect results withing a few weeks. Well, it s been much longer then that and people still have these issues which is simply UNACCEPTABLE for the biggest BTC exchange.

Polo, please get your shit together. I do not want to change my exchange but I will if I have to.

Because there are coins I hold on polo that aren't available on bittrex like STR or LSK, but reading about your problems makes me wonder if it's worth staying there. I guess I'll sell those coins for BTC before the 1st. Should be worth it and much safer.

Very interesting, I had unanswered tickets going back to Jun 12th, additional tickets in July... No response.  I post this thread and posted a scathing ticket on Polo and suddenly I get support people crawling out of the woodwork.  They credited the transactions from July.   Their trans history does not go back that far into June so I honestly don't know how many transactions were not posted from June at this point.  I will write those June transactions off, take my now deposited ETC from July and consider the matter finished.

I have moved to another exchange for my trading of coins because of this.  I am not going to talk about that exchange at this point to give them time to prove their worth to me.  However I will note my transition has not been seamless and I have had some struggles moving.  Those have mostly been ironed out now.  I will just watch to see what happens and give the next exchange an opportunity to redeem itself for the rough start.

I can't trust Polo any longer.  I don't know what is going on over there, but clearly they have some serious issues.  Things are fine "until they are not".  Once things are not fine getting help has become very difficult.

In the past there have been plausible explanations from Polo whenever a deposit or a withdrawal would get hung.  They usually got back to me between 1-3 days typically.  But that has changed in a very negative way.  Frankly I like Polo so I am not happy to have been fighting them for a month and a half just to get deposits made.  I had no intention of going anywhere else as their platform makes it easy for me to see what is going on, and to be able to trade and shift things from coin to coin and move my funds in and out.  Now that has become questionable and now I worry that if I had been moving larger sums which I needed access to I would have been royally screwed if I were trying to do this on Polo and this had happened to those funds.

So my confidence in Polo has been shaken now to the point I won't use them.  I thought it would be important to share my experiences here in case others are also battling them and having issues.  I would hate for anyone to be put into a predicament because of the way that business is being run at Polo.

I know issues at Polo are still ongoing as ethermine.org still posts on the ETH pool that if your deposits aren't showing up and you are mining to Polo then you need to go talk to Polo.  It isn't us.  Again this is just not acceptable as this is an ongoing thing, not something that was posted for a couple of days... 

I don't consider Polo safe to use at this point, but as others who have responded pointed out all of the exchanges seem to be doing themselves more harm than good right now.  I don't know why that is.  Maybe growth pains of crypto?  I don't know, but if things don't improve it is making it much harder to be able to do what I need to with earnings and holdings as I need/want to shift them into different positions. 

I wish you guys the best of luck if you decide to keep using Polo.  It only took a month and a half, but I am now considering the matter closed with them and moving on.     

str is xlm or stellar lumen and lsk is lisk is that correct? both of them are available on bittrex, i even got some xlm while i was holding bitcoin there.

Not sure how big OP is withdrawing, but I've never had any problems with poloniex. I actually withdrew all my bitcoins out of there in preparation for August 1, actually in just a few hours. I probably withdrew about 2 btc from them without problems.

About ETH deposits, I think you need about 1 ETH so that the system recognizes your deposit. Maybe you deposited less than that? This is likely a low chance though.

No wonder their support team is swamped. People opening 5 tickets for a single issue is NOT a good way to handle it. They will get to your ticket and opening more may lead to them putting you on hold a bit longer because of you opening so many and giving them extra work...

You sure ? Because expect you everyone is seem to be having problems with the withdrawals lately.Not only they're delayed but the support tickets remain unanswered for days/weeks.

Is that a condition ? I've never come across that.I deposited 0.01 ETH a few days before and it landed  in my wallet like it was suppose to be.

I have had a stuck lending position (2 days) that lasted about 2 weeks. Issued ticket, no reply.

But somehow it unstuck itself recently.

A part from lack of reply, all other function I use are working well, including withdraw BTC.

You're right, silly me. I have no idea how I checked that last time I went there, but I could've sworn they had less coin pairs available than polo. Now it's the other way round.

It's great that you guys resolved this somehow. At least we know they aren't packing their bags.

I had a stuck withdrawel (complete: error message) and submitted a ticket yesterday. Within a couple of hours my transaction went through afterall.

It seems they are handling tickets with easy solutions by providing the solution and then closing the ticket.

People, Polo is currently the biggest crypto exchange, any fall of this giant would be felt big time. So let us try to think proactively and not just spread panic and cause them even more problems. If you feel you need to withdraw, do that. Other then that, we can only wait.

MtGox was the biggest dog too...  Like that means anything.  Where there is smoke there may be a fire.  Choose your poison wisely.

Today(1 August 2017) we get a Terms of Use update on Polo limiting your ability to take legal action against them... Yep, "Nothing to see here, not the droids your looking for... Move along, move along".

I am glad I am not trading there now. 

Poloniex is falling. Many withdrawals are locked since weeks ago. They are preparing the insolvency.

Withdrawn your funds as soon as you still can.

I'm on polo with some DGB, i just downloaded there core and will store my coins there.
As they say, better safe than sorry in the ennd.

I see many complains aabout them and the list is growing every day!

Really big red flag if you ask me!

Poloniex is extremely slow to awnser tickets. My first (and last) ticket tooked three months to be awnsered. Now I use only Bittrex, they don't have the same volume of transaction, but the price is quite the same and they have a larger variety of coins.

What good did that do for BTC-E clients ? They're all screwed.

Also, it seems you are using the site as a wallet for your mining, which is not recommended, anywhere.

I tried to withdraw Lisk from poloniex 20 days ago and still nothing happened. They mostly don't even respond to my tickets. It seems that they provide exchange service for coins they don't have. I recommend everyone to withdraw their coins and stay away from polo.

There are many issues with poloniex from the last 5 months i also ended up withdrawing all my funds from that exchange but they can't simply run away with our bitcoins they are a us regulated exchange from what i have seen on their site so stealing of funds shouldn't really occur if incase that happens i might just store my coins and avoid trading forever

Pay enough transaction fee or wait 1 week

They are having these issues for a very long time and this is nothing new,they are yet to fix their problems and i am not sure what they are doing and with the amount of money they are getting it is already time they fixed it up but yet they have not done anything ,so i am sure they will be loosing users because of it.

Like where should I move my funds?

No, I mine to the exchange, I change the coins to the currency I want, then move it to where I want it.  That is what I use the exchanges for.  Sometimes for some other trades.  I am not using it as a wallet. 

You don't have to use it as a wallet to have funds NOT BE DEPOSITED(ie blockchain says the transaction is cleared, Polo does not deposit), and to NOT BE RELEASED as you move your funds from one place/thing to another.

Please don't assume that everyone uses the exchange like a bank or wallet. 

Although I have been using poloniex for a few months but haven't faced any problem with depositing btc there. I haven't withdrawn so far so I can't say whether that works fine or not. But I think I should move my coins to some other trusted exchange as the advice given by so many people and also the problems encountered and experienced by so many people can't be ignored.

The minimum amount for deposit is 0.5 ETH

Yeah, I know a lot of peoplo who did the same thing, because this happened to them or the fear of that could happen. And I agree with you, they have a lot of money, this problem should have been fixed a long time ago.

i moved from poloniex after some people reported accounts hacked. i use bittrex which i find better to use just not as good graphs. never have an issue with deposits or withdrawals, which with polo have had random stops.

by contrary, Poloniex is NOT a regulated exchanger. They are not a MSB so they are like BTC-e.  :)

they can run away anytime. remember about MTgox, Cryptsy and many others.

Withdraw your funds and you will not cry soon... :)

If you are not going to trade your funds, you should keep them in you wallet. Exchanges are not places to keep your coins. Exchanges are not wallets.

No, and I did move ETH several times during the entire past two weeks.

I made several deposits and withdrawals at Poloniex this Spring without any trouble, but those last few days were different. Many people moved their coins to some safe storage because of the SegWit roll-out. This isn't over, yet. I would suggest to wait a few days before making any transaction. If thousands of people want to withdraw their coins at the same time, with thousands asking for support, well, there might be delays...

Yeah, I moved out of exchanges, Polo and Bittrex mid July even, just to be safe. Glad I missed the busy period. Hopefully, Polo's delays are just because of pre-SegWit blues, although the rumours and their puzzling update to ToS yesterday are bound to cause even more distress. Exchanges really need to learn to invest in PR.

I assumed exactly what you're doing. Mining to the exchange. It's not recommended, or even banned, for example by requiring 1ETH deposits minimum.

It's strange, every withdrawal related complaint i read is about altcoins. I've been withdrawing BTC from Polo the last few days without any problems. Within minutes my coins went from Polo to the destination address and it's been like that from the moment i started using them (almost two years ago). If they really are insolvent, how would you explain this?

Yes, the reason my funds were missing for 1.5 months is because I was doing it wrong.... It is my fault. Polo should ignore people like me complaining.  They are all probably doing it wrong.  ::)

Those were small transactions on my part, thank god they weren't larger transactions that just vanished...  And ZERO way to get support from Polo.

NOW with the updated user agreement regarding BINDING ARBITRATION something tells me they are worried... Apparently it isn't just whining people like me who are "doing it wrong" that are getting upset.

The fact is that Polo has problems.  How they are choosing to react to those problems is all on Polo.  

Users who see a thread/post like this warning them of problems and they choose to ignore it and then experience problems themselves cannot say they weren't warned.  You were all just "doing it wrong" anyway...  

 

So we should move our funds out.

Man, this thread is sick as F!  ::)
moving out from polo means most of you must sell your altcoins to btc, then transfer btc to other exchanges or wallets. Well, that would just cause altcoin dumps which eventually you guys will realize that you have given me a chance to buy altcoins at a very very low price  8) 8) 8)

Move to another exchange that has that altcoin... Sending alts from one exchange to another is no different than sending BTC from one place to another.  If you hold ETH, and want to continue holding ETH then just send your ETH to your own wallet or to another Exchange that also has ETH.  If it is a case where no other exchange has that alt other than Polo then your stuck.  But at least you can minimize your exposure by only transacting in just the coins that you have to on Polo. 

I been seeing an error all morning trying to reach the Polo site...  Server 500 error.  Not sure if it is just me or if they are actually not accessible.  You have use your own judgement regarding how safe Polo is. 

They have legally warned you with an updated user agreement on 1 August 2017.  We have tried to warn you here that they have issues and do not respond.  So the next steps are yours. 

I check their site for the graphs.  I like the presentation format there so I really didn't like to move from Polo.  But I no longer felt it was safe to send my funds there.