Bitcoin Forum

https://poloniex.freshdesk.com/support/home -> look helpless ??? .
My acc was frozen 4 days and they do not answer my ticker (#424334). Could you please show me , Is there any way to contact with them ?
 

They will never answer and there noway to contact directly
haha
Last time I wait 2 weeks to processed Ether withdraw, bad service at all

I think there is no other way to contact poloniex besides in contact support, even I see if contacting poloniex on twitter also the result will be the same only, I strongly do not recommend poloniex for exchange, although poloniex has many users but the feedback for poloniex is very bad.

it is very hard nowadays. they never answer their tickets and they never solve any problem.

Sadly but that's the only one way how to contact them. It will be useless if you create new support ticket for same problem because they will delete it as double support ticket. Last time i sent a ticket to them, it got answered after 1 month and because of that, i have lost lots of value of some altcoin.

You have to wait for their reply .Poloniex is slower and slower to their users.Maybe someday it will become to another Mintpal.

Thanks all for replying . Update That was 9 days and 8 hours and my acc still frozen. Let see how poloniex support work ..

I´am waiting now more then 3 weeks for a answer from the support. Nothin happend!
And for my tier verification i´am waiting more then 4 month!! Poloniex has the worst support in the world.

Bump - any news? What ticket number are you (so I can try and work out how quickly they are processing them)

Im pulling my hair out here. 

My 2FA stopped working, stupidly I didnt take down reset code.

I emailed Poloniex. 3 days later had still not heard anything, while trying to log onto my account a 1000th time I was redirected to http://poloniexassetexchange.com/  which looks like it was a clone of the poloniex site.

My 2FA failed again, but I did then I received an auto email from Poloniex saying that they had detected a successful login in America.

So I froze my account and raised a ticket with Poloniex.  Herve replied 3 hours later - an actual person, not an auto response. They said to make sure my email was secure, that I had turned on 2FA on my poloniex and to reset my password, and that he would freeze the account (all of this I had told them in the tickets that I had already done).  That was 8 days ago and I havent heard back since.

I am so worried. I dont know If I was hacked... my last activity was a stop order to sell my BTC, I dont know if I have any in there, or if it is USDT or BTC?

I am hoping that as I have 2FA, even if someone did get in, firstly they would need 2FA to do a withdrawal. Secondly my daily limit is only $2500 thirdly the time it takes poloniex to action a withdrawal, hopefully the account was frozen before that happened.

This site is a joke.   Im most terrified that Poloniex will just shut up shop and vanish off the net. There certainly appears to be no commitment to customers.

Final update : After 12 days my account was unlocked . I think they do not steal any once money but their support make you crazy...

as long as that is the time given ...
the procedure or any problem to wait to recover again there is no way to make it faster

tahanks

Just hang in there tight my folks!

I still strongly believe that Poloniex has their customers interests prioritized but that they are under immense growing pains at this time.

I've had a (smaller) missing deposit get credited after a week or so.

I hope you all get your tickets solved, as i did mine. and without trashtalking poloniex too much while they work for you. ;-)

Poloniex has a HUGE backlog of tickets they're working through. Someone of reddit finally got one resolved that he'd opened in June!

If you arn't making any headway, make a reddit account and then send a private message with your ticket number to https://www.reddit.com/user/Mike-Poloniex

Easy to say but not all people do have different issues and situations regarding on their trading activities and its really hard to calm down yourself when you do see your coin is stuck or whatsoever problem you do have on the site which would affect the profitability or even on worst cases you might really lose up big money if you didnt able to manage those coins inside which do really suck at all.For now i havent experience any problem on poloniex and hopefully it wont happen into me.The possible and nearest contact on them is just only on their support system.

Poloniex stole some shitcoin of mine over 3 months ago and there is no way I can get any reply, I think legal actions are the only solution at this point

I'm currently experiencing the poor customer support. My ticket is now 10 days old without a single feedback. Also tried to get their attention on twitter but to no available. A simple "We'll check this" reply would be sufficient and will at least make me feel that they are really looking into it. Being a big company or whatsoever is not a valid reason to give a shitty customer support service.

True, we customers should not be treated like this. Have you also tried to contact them through telegram? Or send them multiple tickets so they would be aware of your concern and have the decency to at least give you an update of your problem and if they are really looking into it.

Poloniex have telegram? what channel ??

I've been waiting a month.

same here. been a week with no response to my ticket.

My issue is my stellar lumens withdrawal is stuck at "processing."

Ya me too stuck on processing in a week huftt

I'm waiting for answer since 6th October for a missing deposit !!!

Very very bad service !!!

also missing deposit!

UPDATE:
showed up 24h+

So maybe my deposit will get credited a week or so too, i have taken a look at the contract address deposit are getting in why is mine stuck.

https://etherscan.io/address/0x6351fefe03f6f95569bbee61e764ea9cf23bbe64 (https://etherscan.io/address/0x6351fefe03f6f95569bbee61e764ea9cf23bbe64)

I have frozen my account with mistake. Why can not I solve this myself? I can enter my account, 2FA is active but I can not process. ticket number: #580589

2days since my deposite xem not showen in my acc and still waitting for any support but no one care and still loosing value of my xem >:( >:( >:(

i think that it is very hard nowadays and  they never answer their tickets and they never solve any problem. someday it will become to another Mintpal.

OP's problem is resolved, but this post is very useful for further issues. The issues of the second half of this year seem to be solved on poloniex, so I went back with my funds. I personally didn't have bigger issues, but there where so many threads here about issues there and they had many DDos attacks.  But now its working fine.
Pending deposits on XEM seem to be caused by network, not poloniex.

 ??? ??? ??? I am also waiting since one month. not response even....can anyone tell me how to contact this exchange....

I sent support ticket in November. Problem was my fault. Received reply last week. Problem solved in a few days. Support was slow but they did answer and solve the problem.

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At least you got the reply from them because there are many people facing the same situation without any reply from the Poloniex and many people lose their hope and trust with this exchange. I don't know why Polo is doing this kind of thing by not answering to their loyal members.

I agree. I also recently began to observe the trend of disputable situations, and now I try not to trade on this exchange. There are many other interesting exchanges;)