Bitcoin Forum

I'm trying to deposit some coins on Kraken, but when i go to funding => deposit/withdrawal,  i get the following message: "Feature Disabled. This feature is not currently available."

Has anyone else experienced this issue?

I think this is temporary issue from kraken this is  happening before when they are under DDOS attack..
To know more about the issue you having right now better to contact them here check it https://support.kraken.com/hc/en-us
I was wondering that they having difficulty because of hackers so better to ask them what honestly the reason why they disabled withdrawals or deposit...

Thanks, just sent them a ticket... we'll see what they say.

I've been getting these messages rather frequently lately though, so either they have some technical issue on their side or they get frequent DDOS attacks. Either way, not a good sign.

This happens to me as well.
I can't withdraw euro from my account. I'll send them an email to see what is the problem.

Unable to withdraw/deposit any currency, the message is "This feature is not currently available."

same for me
i can't access deposit or withdraw
Feature Disabled
This feature is not currently available

all those crypto exchange are messy

same issue, still waiting for withdraw  >:(

I have the same problem. Support is very slow, account verification in my case is pending from june :)

Same here...

Feature Disabled
This feature is not currently available

Is there any news about this issue?

Yesterday it was working fine (with some cloudfare pages here and there) But this morning I had the same problem. Sometimes getting the message "Feature Disabled" and sometimes a message telling me that I need to have a verified Tier 3 account to make a deposit, euh?.
An account verified Tier 2 is enough to make a deposit with crypto. There are a lot of bugs for some days with Kraken I hope it will be fixed asap because it becomes a nightmare to use it properly. Right now it seems working fine.

well this morning i couldnt deposit or withdraw
at noon it was working
and now:
This action is not available for tier level 2

Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

seriously, they make millions and are not even able to have a functional site

Hi Everyone!

We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:

• Feature disabled
• Verification tier upgrade needed
• Service unavailable

We apologies for these issues. Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages.

If this does not pertain to your issue please open a ticket here (https://support.kraken.com/hc/en-us/requests/new).

---

---

This issue had since been resolved. We have upgraded our trading engine which has trading running very smoothly again. Connectivity is also much better now. If you haven't tried Kraken in a while please drop by and check out our new trading interface trade.kraken.com (http://trade.kraken.com).

Be sure to drop by our Bitcointalk thread (https://bitcointalk.org/index.php?topic=290799.0) if you need anything else!

These problems are happening on a very regular basis (at least once per month) and it is very unprofessional! I really liked Kraken before this year but now I am forced to find a new exchange that is more competent and reliable!

It takes me around 30 page reloads for the errors to disappear and for the page to load properly :) At least something though!

I was wondering if anyone has any experience with sending crypto withdrawal requests through Kraken's API. Do you get just as many errors through API requests or do they go through more or less seamlessly? If API withdrawal requests get processed faster, might be worth trying to code something...

apologies if this question might be better suited for a different thread, but still... just wondering

I agree, I too liked Kraken before, but since November the whole platform has gotten sluggish as hell.
Orders have to be placed dozens of times before going through.
The only reason I'm still using Kraken is because of quick SEPA transfer time. Every other exchanges I've used usually take 2-3 days, but deposits to Kraken always appear after 1 day. So kudos for that.

Hi,

still have the problem today.  Any fresh news plz ?

thanks

Seems to be working fine right now!

Still have the problems with "Verification tier upgrade needed" when I want to withdraw anything!
When this will be fixed? First post here is 13 days old and still problems! Unbelievable!  :-[

Update 1:
Now I got this error on the withdrawpage:
"There was a problem completing your request. Please wait a couple minutes before checking on the status of the request and retry the request if necessary."

Update 2:
After a few minutes I was able to create a withdraw address.
"The withdrawal address needs to be confirmed. An email with approval instructions has been sent to you. The link in the email expires in one hour."
I am now waiting since 10 Minutes for the confirmation E-Mail. Other exchanges only need a few seconds ...

Update 3:
After 45 Minutes the Mail arrived => Got an Error with the confirmation => Was still able to withdraw

I hope that the next week the beta version will be finished so that we can finally use a website working correctly. Because seriously it becomes very hard to make something on the site. The site is placing 5 times the same orders without to be able to notice something. We check the orders page it's show nothing and after a couple of F5 we have then the same order placed and closed multiple times.... because the buggy system was always giving us an error message while we placed an order, but behind the scene, the order is placed.

I have always recommended kraken here and there, I sent a lot of people to kraken if not thousands (not joking) from blogs, social networks, IRL crypto groups, meetings, etc, even when you were understaffed, overloaded with tickets etc, but as for now i am embarrassed really, and for myself I can't use kraken for anything other than (trying) to sell cryptos and make outgoing sepas, i cannot use kraken properly i  this case.

This issue is already 2 weeks old and people can apparently still not get verified on kraken. Is there any progress? Also every third request to kraken fails with 525.

I have the same problem with Kraken (from Bahamas), every time I click "Get Verified" I get the error "Feature Disabled. This feature is not currently available."
My neighbour who live literally one block from my place was able to get verify and access the link "Get Verified" during the same period.

My best guess is they are holding new verification / withdraw request until they clear their queue or something :(

But no withdraw or deposit option from a Bank Account like we're discussing in this topic.

If you get an error, just keep refreshing the page. This is actually what Kraken support will tell you as well, "until they fix their bug". Was withdrawing coins today... had to refresh like 10+ times for the page to work. But at least it worked... what can i say...

Thanks, I ended up doing 100 * CTRL+SHIFT+R to refresh the page, but I don't have you luck... for me it's still not working :(

If I already have my account verified can I deposit some FIAT? The problem is only with verification and NOT with deposits?

yes once you are verified at least tier 2* you can deposit until $2000 days and limited to $10000 monthty

This should be a temporary issue that kraken is facing, it should and will be fixed and that fixture will be restored back on. At most times, things like that happens.

They just wrote me again :

Marco (Kraken Support)
Dec 4, 06:29 PST

Hello,

Thank you for getting in touch with us and reporting this. We are aware of issues that are resulting in difficulties for users who are trying to get verified and are seeing a 'feature unavailable' or 'feature disabled' error message. Our developers have been notified of this incident and are working to troubleshoot and fix it as soon as possible.

Sorry for any inconvenience caused by this and thank you for your patience and understanding while we are working to resolve these issues.

Please, do not hesitate in contacting us again if you experience any other issue or have any other questions,

Marco
Client engagement specialist
Kraken

Kraken used to be a good exchange, but nowadays I hardly ever get an order through.
I have to keep trying like 20 times for it to pass.
Their site is unfortunately unable to cope with the increased amount of traffic.

Well Kraken is clearly not accepting new verification for my country, but they're not the only one.

I submit a new post to share my problem:
https://bitcointalk.org/index.php?topic=2541525.msg25915263#msg25915263

83 Views so far, but absolutely no answer/solution...

Hello

After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.

Thank you

I have the same problem, since 2-3 weeks... (ie: http://prntscr.com/hmogeo)
Kraken support staff: useless

Basically it's like they don't take new customer from specific country,  but don't officially say it...

Thanks InfiniteQuant
So I have to forget the idea of ​​opening, and to be able to validate my account at home, or it's just a story of time?

I have no idea, I don't work for them and I'm just piss they just don't give attention to our problem :(
And you, what's your country?

OK ok thanks anyway for your answer. For now I'm going to wait a bit and see if it's okay ...
I am from France and you?

I'm from The Bahamas

Hi everyone! If you're having an issue, please feel free to open a ticket here (https://support.kraken.com/hc/en-us/requests/new) and escalate that ticket using this (https://goo.gl/forms/2VolutBY6HBGJRRA3) form.

Please read through our blog! We have a major upgrade coming next week!
https://media.giphy.com/media/rl0FOxdz7CcxO/giphy.gif

Don't get fooled by this answer, it's been 3 weeks and two ticket for me now.
Always the same automated answer:

------
Hello,

Thank you for getting in touch with us and reporting this. We are aware of issues that are resulting in difficulties for users who are trying to get verified and are seeing a 'feature unavailable' or 'feature disabled' error message. Our developers have been notified of this incident and are working to troubleshoot and fix it as soon as possible.

Sorry for any inconvenience caused by this and thank you for your patience and understanding while we are working to resolve these issues.

Please, do not hesitate in contacting us again if you experience any other issue or have any other questions,

Marco
Client engagement specialist
Kraken
------

Please don't act like you are actually taking care of your potential customer when you clearly don't.

they also sent me an email with a photo of their installation to tell me that they were running with a team reduced because of the end of the year holidays and had problems of materials but they worked hard to solve the problems.
so i'm reassured

https://img15.hostingpics.net/pics/753569kraken.png

Excellent !!!! :)))

Is that even an excuse. They know that the market they operate does not take holiday 24/7 all through the year whether holiday or not, it does not stop anything so if they know they employees are on holiday, they should put out a statement to that effect earlier and not wait for someone to suffer for that inefficiencies before stating the reason why or they better emply adhoc staff I am sure a lot of people would forgo the holiday if it would get them some extra cash.

Hi olubams. We have staff working 24/7/365 so you don't need to worry about that. Feel free to drop by our Bitcointalk post (https://bitcointalk.org/index.php?topic=290799.0) if you need anything else!

Just hitting this error myself today.  I can't deposit or withdraw anything because I'm Tier 2 and I'd have to be... oh, wait!... Tier 2, in order to do any of that.

https://c1.staticflickr.com/5/4635/38701482094_b321058984_c.jpg

So, yet another frustration to add to the eternal Cloudflare errors, page reload roulette, transactions failing to go through and general crapness of the site. When I think how much money these incompetent twats must be trousering and still they can't even run a website that doesn't leave its users head-butting walls in frustration, every time they have to use it, it makes my blood boil.

Oh well. I must just grit my teeth and bear it until I can finish withdrawing the last of my coins and euros from that joke of an exchange.

Actually, come to think of it, it wouldn't surprise me if a lot of these frustrations weren't deliberately engineered to frustrate people trying to remove their assets from Kraken. The site owners are probably terrified of the stampede for the door that would ensue, if they made it too easy for us to escape.

Hi m a d r a. We hear your concerns; a number of clients have reported the following intermittent issues when accessing their funding and verification pages:

• Feature disabled
• Verification tier upgrade needed
• Service unavailable

You may continue to experience intermittent technical difficulties as our developers work to resolve these errors as quickly as possible.

We apologize for the inconvenience and appreciate your patience.

When is the issue being resolved? because today i wanted to withdrawn but it's still not possible.
On another forum i heard also many complains about this.

I also can't withdraw my coins. Had I known how unreliable Kraken is, I'd have never funded my account there. Now my coins are basically on lockdown and my trades on other exchanges dead.

Hey guys. I'm sorry to hear that you're also experiencing this issue. Usually our clients are able to wait a moment and try again and this will resolve it for you. Sorry for the inconvenience.

---

If you are having an issue and you need further assistance please post on our Bitcointalk thread (https://bitcointalk.org/index.php?topic=290799.0).

I did not want to put another topic, so I am writing here. I am unable to add bitcoin/litecoin/ripple (tried these three) withdrawal addresses since 07.01. When is this going to be fixed, since I am unable to move funds to buy other altcoins?

Hi Niflore. This would depend on what error message you're receiving or what the issue is exactly. Could you please open a ticket here (https://support.kraken.com/hc/en-us/requests/new) and escalate that ticket using this (https://goo.gl/forms/2VolutBY6HBGJRRA3) form? Please include details such as, you're not receiving the email or if there is an error message. Thank you for your patience.

Hi -  I am a Tier 2 verified user on Kraken. However, when I try to withdraw XRP, I get the message "Feature Disabled" on Kraken. When is this going to be fixed or when will the withdrawls get enabled again?

I am also a Tier 2 verified user on Kraken. However, when I try to withdraw ETH, I get the message "Feature Disabled". Already logged a ticket, but considering the responses by Kraken on this thread for the last 2 months. ("we're working on it"), I am suspecting intentional throttling of withdrawals. Impossible to prove or deny of course, but bad for reputations nevertheless.

Hi guys, any updates with withdrawals? I'm Tier 2 user as well and cannot transfer my money. Withdrawals are disabled. How this can even possible on so solid exchange ???

hi,

same issue for me can't withdraw it is said :

Feature Disabled

Hi at all, Kraken still have some web interface problem! I am registered one month ago and the section Get Information was disabled. After one week I read on internet that my account was in the like of limbo and I solve this problem reregister whit another account. I sent my document and my date but I keep waiting for the verification. Have you some notice about kraken registration?

https://docs.google.com/forms/d/e/1FAIpQLScCdK0IeMKRdYQUrpZRte71T_ksukoCU_7nnssYWSgrpoYMkA/viewform?usp=send_form

use this form. it worked for me.

Works for me now.

Hi everyone! Withdrawals are live again now that the trading engine is up and running. If you're having any issues, please open a ticket here (https://support.kraken.com/hc/en-us/requests/new) and escalate the the ticket using this (https://goo.gl/forms/2VolutBY6HBGJRRA3) form. Thanks!

Be sure to drop by https://www.kraken.com/ (https://www.kraken.com/) for free trading (https://blog.kraken.com/post/1449/kraken-returns-with-free-trading/) until the end of the month!

Your Account verification is showing Feature Disabled, This feature is not currently available. i created an account recently and i am trying to verify my account, but is disabled.

Hi odoyi09,

First you are in a topic about withdraw/deposit disabled, and your problem is verify account disabled.

Second, i suggest you to go primarily in the official kraken topic where the support come often by septimus to help customer :

https://bitcointalk.org/index.php?topic=290799.0

But you have to know that kraken make a big update few day ago, and the priority is to make it work well.
They say that verify account is disabled so it's a normal situation for few time.
Just wait a little and verify account will come back up.

My Problem solved fast and professional, thank you kraken team, keep the good work!!!

I know:
https://screenshots.firefox.com/btcaxtJTngkhljbz/status.kraken.com

But this keeps coming up:
https://screenshots.firefox.com/KxuHURIwC4PwGHEP/www.kraken.com
https://screenshots.firefox.com/6ct6dXyflhVgjvzJ/www.kraken.com

And even though i want to withdraw a small amount this comes from time to time:
https://screenshots.firefox.com/gD7fGPJ6aEQvscoJ/www.kraken.com
https://screenshots.firefox.com/9A5ZkMBfBdhn5H4Q/www.kraken.com

I am verified since 5 years though:
https://screenshots.firefox.com/aFdzEHUihNAS7iIH/www.kraken.com

What the hack is going on?

Cloudflare...

How the hack do you break a working system?!?

Hi bernard75. Thanks for sending me a PM. I'm glad to hear that your issue has been resolved.