Bitcoin Forum

Hello folks, here is my review about the Bittrex Support and my story.

On the 8th November#17 I decided to send exactly 46,071.1067534 DNT tokens to Bittrex. I was a bit tired and confused on this night. I didnt realized Bittrex has for every ERC-20 token a unique ETH-adresse ( not similiar to BINANCE or other EXCHANGES ETH+ ERC-20 TOKENS has the same adress). My fault.  I send all DNT tokens to my ETH adress and not to my DNT Deposit adress. -----> i got no credit to my fund. :( :(

After i realized i opened a ticket (ticketnumber about #415.XXX, new tickets now at #900.000).

I searched in the internet for *Crosschain Deposit* and *Send tokens to wrong adress at bittrex*.

I found this article from the Bittrex site:

https://support.bittrex.com/hc/en-us/articles/115000223912-Where-is-my-deposit- (https://support.bittrex.com/hc/en-us/articles/115000223912-Where-is-my-deposit-)

Did you send your coins to the address generated for that specific coin?

Bittrex has many coins.  It is common for users to generate an address for one coin and then deposit a different coin to it.  In some circumstances we may be able to retrieve these coins.  If you sent your coin to a different coin's address you'll need to submit a ticket telling us the coin name, the address you sent the coin to, the transaction id (txid), and the amount of coins sent.  This type of deposit mistake can take over 2 weeks to be credited.


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I opended a ticket and send all details:

Good evening,

I did a mistake i send my Dnt fund to your eth adress

here is the tx hash

tx hash
0xa7957ce8a35xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxdf994d04e8

tx hash link

https://etherscan.io/tx/0xa7957cxxxxxxxxxxxxxxxxxxxxxxxxxxxxx94d04e8

i send to this adress: 0xeec35a2f9xxxxxxxxxxxxxxxxxxxxf81 (thats my eth deposit adress)

the correct adress is :0xe4xxxxxxxxxxxxxxxxxxxxxxxxxxx2fb121

DNT Tokens number: 46,071.1067534 DNT tokens.

can you help me and switch the dnt to the right adress please.

Thanks and regards Daniel

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Reply was a automatic copy and paste mail:

In a few words they said when sending coins to Bittrex you must be sure to send them to the right adress.

Okay i missed it but Bittrex is on of the largest Exchanges in the world, the support can fix problems like this in 1 day.

After waiting two more days i got another response

XXXX
November 10, 2017 01:37
Hi XXXXXXXXXXX@gmail.com,

ETH Tokens sent to another ETH Tokens address can be recovered but this is a timely process that requires direct access to the wallet. This recovery can currently take over 1 month. Please make sure to send coins to their proper addresses, in some cases coins sent to wrong addresses will be unable to be credited.

If you have not yet done so please make sure to clearly define which coin you sent and to what address along with the transaction id.

Please make sure to only send coins to the address generated for them in the future. Example: BTC to BTC, BCC to BCC, ETH to ETH, ETC to ETC.
Thank you,

XXXX @ Bittrex

Follow us on Twitter @ https[Suspicious link removed]xchange

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okay the website says waiting 2 weeks and the support 4 weeks. All okay i got a response and i was hoping Bittrex will fix my fault and help me within 4-5 weeks

I was waiting 4 weeks sending one more reminder to them at the 17th november and 20th december.

No reply by them another one on the 3rd January. Again no reply.

I opened a second ticket to get the privat key and solve this on my own.

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xxxxxxxx xxxxxxxxx
December 27, 2017 07:31
Hello Bittrex Support. I researched many about Bittrex Support and Slack. I know there is no access in joining slack Bittrex channel. I wrote a ticket about my DNT deposit 2 monoth ago
Request #415439
We can solve the problem if you give me the Privat key. Thats a fast solution for both participants. Hopefully you can help thanks in advance

sincerly x.

Have a nice day.

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Hoping if i have the privat key i can send them out by myself.



5 days later the answer was :

Bittrex Support Team
January 02, 2018 10:14
Hi xxxxxxxxxxxxx@gmail.com,

Due to an unprecedented amount of growth in a relatively short amount of time we're experiencing a longer than usual wait time responding to and resolving your requests. This wait time has also increased the number of duplicate tickets entered on the same issues, further slowing down our agents ability to get to your request in a timely manner. We apologize greatly for the wait and we are actively training new personnel and streamlining our support system to better handle the demand.

You are receiving this update as we've identified your ticket as having not received the care and attention typically seen from Bittrex Support. We are grateful for your support and understanding as we work to improve our process and respond to requests.

** WE ASK THAT IF YOUR ISSUE HAS NOT ALREADY BEEN SOLVED THAT YOU REPLY TO THIS EMAIL OR UPDATE YOUR TICKET AT https://bittrex.zendesk.com/agent/tickets/877368. **

If your issue has been solved you do not have to do anything. We will send you a reminder in a few days and if we do not hear back from you we will close this ticket for you.

We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased demand.

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Bittrex gains every day Billions and they havnt a truly, trained and fast support?


- Only Copy and Paste messages
- response of a ticket needs several days
- not reading my ticket carefully ( said i send erc tokens to my eth wallet and they answered a crosschain policy for eth--->etc, or btc---->bch)
- one of the worst Support i have ever seen. Even Etherdelta with 100 mio daily volume has a better support stuff.
- Not worth to call them BIT-TREX, this exchange has 0/10 stars/points.
- Send a message to Facebook and Twitter no reply.
- access to the Bottrex Slack failed

FOLKS stay away from Bittrex go to binance or some other exchanges. But this exchange is really scammy.

At least my Ticket is open for more than 10 weeks and nothing happened.

I am dissapointed by this support and exchange.

Thanks for paying attention to my review of the bittrex support stuff.

I refresh this article, when Bittrex solve my problem.


Have a nice day and stay in Crypto its a good chance to change the life.

It's recommended to check sending adress twice or more. It was my fault yes but my Deposit isnt lost. Its on another ETH adress.

Sincerely D.K.

Hi monsterfinger,

we know us from the telegram group of MMCrypto and I can tell you that I had also problems with Bittrex and after two months the did solve my name missmatch so that I Iwas able to move my BTC again. In the meantime I was really scared that I will loose my BTC´s but it had an happy end. I think you will get your DNT back with a lot of patience. Anyway it´s ridiculous of Bittrex!

I'll keep my fingers crossed for you!

Sorry about this, i hope they can rectify this for you asap. Good luck.

And you are trying to just post to increase your activity just by posting that crap right? Anyway, he is never going to get his problem solved.

forget about it, bittrex is never going to answer your ticket, not even your messages, not even going to verify your account.

They are thieves, and they are never going to give your money back, i have a friend who lost more than 0.50 bitcoins in there because they didn't wanted to verify his account.

hey my account is veryfied :P

This is pretty much the case with every single exchange.  It can be maddening to try to get account help.

I like you also have a support ticket open but for other reasons.   honestly it is what it is when the market is as crazy as it is these days and almost all exchanges are 24+ hours out from a response.  

keep faith. remain calm and positive.

They are not thieves but rather understaffed as all hell and I think they have shut off their registrations. Lets face it the amount of people that came into crypto vs the amount of staff any of these websites had was not enough and they must go back and train more. At the very least they have stopped taking more people which should make you feel good knowing they are trying to resolve all the current problems.

My understanding is Bittrex makes tens of Millions each day in profits, their running costs by comparison would only be a fraction of that. The fact that they can't keep up is understandable after a large increase in customers for a short while, but months and months of falling behind without any improvement is ridiculous, especially when they can easily afford the extra cost of staff and training.

Surely they would have created a system that identifies a token sitting in an address that should only hold ethereum and surely they can automate it so it returns the tokens to sender automatically (subtracting a fee to cover gas + 1% cut or something).

Yes it takes time to fix this issue (10 minutes verifying transaction, token address, etc the about 10 minutes to send token back), but not only can they recover the costs from providing support, gas, etc, they should be focusing on getting these funds on their exchange and trade able so they can profit from the trades.

So crazy.....
Here also many people with bad experence:
https://www.reddit.com/r/CryptoRecruiting/comments/7p6l0z/bittrex_support/

Is there some lawer who want earn Money with an process in USA ?

Many people lost here Money and his Chance to more or to miss Out falling Charts.

would be awesome :D

I think that lawyers can't really do anything for Bittrex. They probably can't do anything for you either.

It's crypto, not banking.

bittrex is one of the biggest scam exchanges that currently exists. you can check out the scam accusation board on bitcointalk to see how many people they have scammed in the past couple of months.
to be honest you are lucky you got an answer from the support, there are people who got robbed by bittrex and never even got a reply in return!

My support has not been responding for 2 months.
New tickets are useless to create, write something too.

Yes, I have heard that often there are problems and they are a long answer ,But usually after a while comes the answer and they help . I think we should wait

But in USA is other law and normaly bye loosing money (crypto is not money but when Exchange it, it could many money) the law rights are very strange in USA .

by looking around the web, there are "many" many" people:

https://bitcointalk.org/index.php?topic=2343425.40
https://bitcointalk.org/index.php?topic=2465829.60

also youtube and so on.

I think every exchange out there is facing issues with their support due to the unprecedented of new sign ups and such. Hopefully there is someone you can report this issue to, to force Bittrex to retrieve your funds.

i think this is the problem with every exchange they such a big usersgroup but nobody to support this. i have raised tickets with 3 different exchanges non of them answer within the week.

the point is , they didnt reply any ticket. They said first 2 weeks my funds will credit then 4 weeks and then no more messages. Something like they blocking me.

one week is normal but i wait 10 weeks and after 4 weeks no more reply this isnt normal and due to the circumstance  of the raising usergroup unacceptable. They earn every day millions.

Sometimes, I do feel sorry for all these types of accounts. But on the other hand, my entire life, I have never made a mistake that people seem to do all the time:

1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.

So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.

Bittrex support is not quick and and very bad.for me bittrex is one of the most popular exchange.they have a huge number of users and they receive thousands of support tickets per day.i think that is why they are slow in that process. i can give you small tip that can grab their attention to your ticket.you can mention your ticket number in tweets of official bittrex twitter account made.for some of my friends its worked.you also can try.

This sucks for you .
I know every exchange is overloaded right now but that shouldn't be a excuse for this.
I would just keep posting this everywhere and keep trying to contact them .
I hope it works out.

yes normally i double check everything too but this time i though eth adress includes all erc 20 tokens like on binance. ( eth.+ wabi+ trx+and so on...+... have all the same adresses) bittrex handle this on a different way... every token has a unique adress and i was in hurry so i send to eth and dont check this time... failed. my mistake. But i am angry of the support stuff. No reply and promised me they will credit my funds in several weeks.





Thanks for you advise i will follow it :)



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thanks everyone for your help and have a nice weekend :)

replied twice to the ticket since 9.th january but no reply

I suppose they ought to have seen that coming, when they went ahead to place all unverified and newbie accounts on zero withdrawal limit, as against the industry standard and their previous line of action, of limiting daily withdrawable amounts for different categories of account. They have simply messed up and by the time this bubble settles, they would have lost a good potion of their customer-base.

I hate trex bainance is a far better exchange. I think kucoin is also good exchange with incredible growth rate 

I agree, with all the money they are making from trading fee's, advertising etc etc, the support should definitely be better.

kucoin and binance are top exchanges comparing to Bittrex. userfriendly and fast with huge potential.




yes absolutly its horrible. The treatment of the user group is unacceptable.

I have left bittrex for long time since the withdrawal limit. Now I enjoy hitbtc. I like the site because the withdrawal process is fast. I think bittrex has too many complaints from the users. There are many new exchangers you can join, like coss.io and idex. idex for token eth only.

In the past Bittrex had a good and fast support. What probably happened is that the userbase of all exchanges has drammatically risen recenly and they are now all underdimentioned for that. On Poloniex last summer I had to wait for 2 months for one answer.

If you have enhanced account and then you are able to join in the bittrex slack group. There are so many people are complaining every day and they don't even get resolved. My thought that you can try to search someone that already joined in the bittrex slack and then send you an invitation to join in the bittrex slack group.

people should stop supporting bittrex too , and move to decentralized exchanges
there are so many
i am using BarterDEX, and i hope to see millions of users there in the future =]

hmm i had a conersation too, and they everytime reply too me by email

I think you should see thread in accusition scam. there are some problems with bittrex. https://bitcointalk.org/index.php?topic=1954598.0 many of them get the problem and have not resolved even the support does not give any answer on their problem. I think we should start to be careful on this exchange. I know it feels like losing big money. and support does not provide any help and answer..

For the  past few months,bittrex users are suffering.Already thousands of accounts have been banned and bittrex don't even respond to support tickets.It was previously a well reputed exchange providing newly released coins and by this way,providing more options for the investors.

someone asked a mode for me on the bittrex slack channel but they said write a ticket.... wow

This is the problem with all the exchanges at this time because daily many new members are joining this crypto world and the number are just increasing rapidly and it is very hard for the exchanges to solve problems soon like they were doing before they have mentioned in their news section that they are working in support department and will increase the staff members to solve the problems I hope this problem will be solved soon and support will be like before it was....

DEX are on the move for 2018. Unlucky DEX arent as save as centralized exchanges :/ look at etherdelta hack


they never wrote back since 6 weeks


they said they are training support stuff since month and month... my opinion is they wont *waste* money for more support stuff... they are greed.

Bittrex thinks that they can stay on the top just because they were big a few years ago, but with new exchanges like Binance or Kucoin, that are very aggressively advertising themselves, they will be demolished by them if they doesn't change the way of talking to THEIR CUSTOMERS. I feel sorry for your loss, as we are only people and we are making "minor" mistakes that can lead to unpleasant consequences. Stay strong and demand what is yours!

I wish we could all stop using centralized exchanges soon. Decentralized exchanges like Bisq or Altcoin.io need just a bit more work on their technology for them to be ready for mainstream.

decentralized exchanges arent as save as centralized at the moment. Thats the truth. But in the future this will be the key. Mainstream will come like crypto currency.

Thanks to everyone have a nice week :)

Well in my experienced I also opened a ticket and what I get reply with them a computer message and a ton of template email messages. And they can't fixed my issues still continue to reply with a template and take note they are closing my ticket even though the issue was not solved.

luckily I'm not with them, due to the recent shutdown of new user registration.

they closed the ticket by their own ? What was your issue with bittrex ?

Also got some Problems with Bittrex and wait a long time for a answer after they replied they didnt even solved my problem and another wait time opend i just quit bittrex...

same here. No reply. Send them 3 more reminders to the ticket but no response. They are ignoring their customers. Thats not professional.

But i have some faith one day i will get my funds back.

Support for all exchanges is this way. That is why I always wonder why people love expensive exchanges so much. "Oh no I would never use decentralized exchanges. Who would help me if something went wrong?"

Ain't nobody gonna help you at any exchange right now. All support sucks whether it is coinbase, poloniex or some random decentralized project. The only way to protect yourself is to take your time and know what you are doing.

Did they replied back to you?or did even try to contact them again did you create new ticket? if not try it first.
Bittrex is a major exchange thats why a lot of people may send thousands of tickets from time to time,you just need to wait and be patient.
If the customer service has chance to open your ticket,im sure they will take actions to resolve your problems.

To be honest, it's not only Bittrex, almost all exchange having trouble with the volume, can't keep up with it. Last 3 months million of people signed up, and almost all exchanges stop allowing new user due to server and support issue. They need at least 2 months to adjust the current flow of traffic, So i would suggest wait, it might take weeks if not months to answer those tickets.

it's even better to make a ticket and you have the support because that's all I did and they approve your account because now it's hard that they need your informations so you can get back to bittrex again.

i dont opened a new ticket. just send them a reminder from the opened ticket one. But they dont reply. Their ignoring every single message. I can only wait and pray.

update:

Still no respone from bittrex. I send a message to better buiness bureau.

https://www.bbb.org/

They said in the e mail they contact Bittrex and will handle my problem. Maybe i got some luck and get my funds back :D.

Don't worry pal i was uppset from bittrex support because it's pretty slow but they answer you at the end i had a problem with about a month back because of my enhanced verfiacaion but contacted me at the end and i told them that i will be making a passport next month because they Don't accept the national id card of country they might be slow but they will slove your problem at the end

We'll they included identity card and driver's license card their but their system could not verify those two card only passport. They should remove those 2 card on verification and let alone passport their or they start to fix their system for detecting ID's.

The popularity of cryptocurrency exchanges is constantly growing. The support team was not prepared for the number of applications. The backlog of tickets is everywhere. Some exchanges have temporarily stopped the registration of new users for this reason. I am sure that your problem will be solved. You need to have patience. Popularity is not always good.

i am waiting nearly 3 month for solving my ticket. Thats incredible. in 3 month they havent enough ppl trained to solve mass adaption ? And the overwhelming tickets to bittrex arent till Nov. They got issued since august. So there was enough time to train people but they wont. :P Thats my opinion.

There is still no update by better buisness bureau. Last message is they send the complaint to bittrex and message me if they got a response. 10 days ago i received this message. Hoping this company can handle the situation. Never give up :D

thanks everyone i got my tokens back :D better buisness burau is beatiful. They got it and bittrex send me my funds back :D

Lately most of the exchanges won't reply to you for ages, a consequence of the tsunami of new users whi have been joining all of them. Some exchanges have hundreds of thousands of customers by now and they didn't scale up with their support. And Bittrex has become one of the biggest lately.

Yes I think you are right because they are busy on managing their server and databases that's why they cannot asses all the reports of customer. But no regrets so far because I know my funds are very safe on Bittrex.

for me thats not the point. First rule is respect the old members, through them the exchanges got huge and expanded. And then take newcomers in. But thanks for all the support

They have closed their doors for new registration, Also, got some Problems with Bittrex and wait a long time for an answer. They need to update their support system so that people will get some satisfaction of their problems.

I lost access to Bitrex exchange. how to disable authentication. all the conditions made that they asked the pastor to go number on the bough too wrote. no answer. help please open access to the exchange

I have left bittrex for long time since the withdrawal limit. Now I enjoy hitbtc. I like the site because the withdrawal process is fast. I think bittrex has too many complaints from the users. There are many new exchangers you can join, like coss.io and idex. idex for token eth only.

In January I had some problems with the support service, I waited for a month for the answer... And now the support service is working properly, respond immediately, as soon as possible... Dee and the exchange itself is good!

I know someone that had a similar issue as your. He sent tokens to the wrong deposit address. It took a while for the tokens to be returned and the ticket closed on bittrex but at the end my friend got his tokens back. Maybe a little patience is all you need right now

I have left bittrex for long time since the withdrawal limit. Now I enjoy hitbtc. I like the site because the withdrawal process is fast. I think bittrex has too many complaints from the users. There are many new exchangers you can join, like coss.io and idex. idex for token eth only.