Bitcoin Forum

Hi

I have x4 S9's all with ONE faulty card/board....They still run at 9.7Th/850w......

I just went to create a repair ticket to send back faulty boards for repair and it appears i need to send the WHOLE UNIT !!!

 Surely this is incorrect !!! I would have to lose approx 40Th in mining power, pay MUCH higher postage fee's, much higher tax PLUS lose a LOT in mining power !!!!

Please tell me this is incorrect, i am VERY disgusted by this approach by Bitmain !!!!

 Any advice very welcome.

 

 

bitmainwarranty.com will repair them (if they can) for a fee.  Fee varies by issue (I think they more or less make it up).  But I've had them fix boards for a reasonable price before.

Yep, this.  You could send 1/2 back at a time, leaving you with some hashing power. 

I should of taken a screenshot of the page/link that stated that S9's, S7's needed the WHOLE unit, think L3+ was baords...

I have proved it's faulty boards...

So you CAN actually send a board and NOT the whole unit ?

Logged back into Bitmain and selected - 'Guidance for repair'

'2.      Prepare the shipment.
a. Pack the parts carefully. Shipment damage will void the warranty. If PINs are damaged on the hash board, we cannot repair or replace the board and you will need to make a claim with your shipper. Here is a video demonstrating how to pack the hash board: How to pack?

b. For the miner, if your miner is:
S9: Ship the whole machine
T9: Ship the whole machine
R4: Ship the whole machine
L3+: Ship ONLY the defective part or the whole machine

D3: Ship ONLY the defective part or the whole machine
S7: Ship ONLY the defective part, please do NOT ship the whole machine

c. Click 'Print' on upper-right corner to print two copy of Repair Ticket. Stick one copy outside the package and put the other copy inside the package. The package will be rejected if there is no two copy of Repair Ticket.

d. Please be sure to declare value “within $45” and describe the product as “Warranty part” on the waybill, otherwise the extra customs clearance fees will be billed to the client.

e. Be sure mark "deliveries are made on working days only" and "Antminer" on the items description of the waybill. We are not liable for any delay due to this information not being included on the package.

f. We will not accept "Freight Collect", the packages will be sent back to the sender if you use it. Per the terms of our warranty coverage you need to pay for the shipment to us. We will pay for the return shipment once the repair is complete, subject to warranty coverage.

g. Please do NOT ship products of a company other than Bitmain. Packages containing products of other companies will be returned to the sender or discarded.

h. We are not able to send more than 60 miners to the same customer one day, please do not ship more than 60 miners together to avoid delay in '


???

I sent my bad S9 board only to Bitmainwarranty and they fixed it. I did not have to send the whole miner. I just looked on the website and they show you how to pack the boards

https://bitmainwarranty.com/how-to-prepare-item-for-sending-to-bitmainwarranty/

(They charged me I think like $175 total and after a week the board went out again. Sent it back in and got charged another $125 I think and it’s worked great since.)

Wow, NEVER seen that page/site location before...

I remember sending S2 boards back years ago at $30 repair..lol..

Where did you send yours as i think they have two repair centres ??

Cheers

It is like two different sites !!!

I am in UK...I alway's order through -

https://www.bitmain.com/

Your link is totally new to me afyer YEARS of ordering -

https://bitmainwarranty.com/

The main site has NO link to the bitmainwarranty site ??

Even more confused ??

Thanks for replying.

Bitmain Warranty is not associated with Bitmain at all - its a separate company.

I am aware they do not repair and they have two places...

So Bitamins main purchasing site will eventuqlly lead mr to your site above ?

It is NO WHERE on Bitmains site.

It is not going to be on Bitmains site because they are not the same company. Bitmain Warranty is in Colorado USA. Not in China. They are an American company that sells and repairs miners.

ou
I know they outsource repair's....BUT i have to go through the sellers return procedure.

Yes its in Colorado USA but you have to weight the cost of loss mining sending the whole miner back compared to paying to get 1 board fixed and while still mining with 2 boards

Yep just made reply of Bitmain -

 Maria (Bitmain)

Jan 12, 14:09 CST
Dear ,
1.We are sorry, if S9's hash board broken, u need to ship the whole miner back for repair.
Could you please send the screen shot of miner status and photo of SN no. to me first?

2.
Please try the third way in the instructions below to reset your machine.
https://enforum.bitmain.com/bbs/topics/3957
 then upgrade the firmware.
https://file.bitmain.com/shop-file-server/firmwares/Antminer%20S9/Firmware/00720170428120943064Xx38xD7Y0683/Antminer-S9-all-201711171757-autofreq-user-Update2UBI-NF.tar.gz

3.If the miner still does not work, please switch the control board with the control board from a good S9 to test.
If the miner works, please create the repair ticket: https://support.bitmain.com/hc/en-us/articles/115000024827-How-to-apply-specific-replacement-within-warranty
Please reply with the ticket number and a picture of the miner SN tag that shows the hash rate. Once we confirm the warranty we will approve shipment.

4.If the controller does not solve the issue please return the complete machine for repair. Please follow these instructions to create the repair ticket and ship the miner back to us: https://shop.bitmain.com/workOrderGuide.htm


Note: Make sure the information in your Repair Ticket matches the contents of the shipment, so as to avoid further delay.

Best Regards,
Maria
Bitmain

If we charged you 2x on the same hash PCB, please let us know the Order Number (invoice number) I will escalate this to get you the refund for the 2nd time payment. 

We also prefer bitmainwarranty.com over bitmain (proper). They’re much faster and the saved time is worth the fee.

I'm just a noob, but my e9 might have a bad board, and when I was looking for a replacement I saw s9 replacement boards for 125-150 usd on ebag. New, they say. If you have to pay that anyways - and ship your miners out - it might be cheaper and faster to buy that and replace yourself.
Good luck. 

Wow that is great if you would as it was the same board and same problem after 1 week. Here is the information which I will send you a PM also

     Invoice #4017 6/20/2017

Repair     $225.00
Less          -50.00
Shipping     25.00
Total paid $200.00

Then invoice #4523 7/25/2017

Repair.    $175.00
Shipping.    25.00
Total paid $200.00
*then you refunded me $50 next day so only paid $150.00 second time* board has worked since fixed second time.

I do not think you can buy a working S9 board for $125-150. It’s either a scam or in the fine  print a non-working boards.

I agree once you do the math it’s well worth it.

the link you sent me in PM was for a S9 Control board not the hash boards. https://www.ebay.com/itm/Dashboard-Antminer-S9-Data-Circuit-IO-Control-Board-Bitcoin-Miner-Parts-S9/401471783495?_trkparms=aid%3D222007%26algo%3DSIM.MBE%26ao%3D2%26asc%3D44040%26meid%3D7e0f27db77324bc19f864bae3c4e3ede%26pid%3D100005%26rk%3D6%26rkt%3D6%26sd%3D173101007065&_trksid=p2047675.c100005.m1851

Did you look at the bottom of the page at the other boards for sale? Did you look at the sellers other items? Look I don't care what you do, but they are there, they are for sale, they are reasonably priced. I'm just trying to help man, like I said, I don't care what you do. Pay the same, ship your miners, lose mining time, it's ok, it's not me. Nooby noobs lack experience, but they are also unburdened by preconceptions. I hope you get your miners fixed the best way for you, I really do.

Wow slow down and come up for air...yes I did look at the bottom of the page and they are all control  boards. We were discussing hash boards and you will not find a working s9 Hash board for sale for the price you were stating. I was also trying to help so you or someone else would not purchase a Control board thinking they were hash boards.

My bad, you're right. The other boards were s7/s5 hashboards. I could have sworn I saw some for s9s but maybe they were all control boards. There's certainly none now.

No problem, peace

I did find a guy who repairs them but he's in Mongolia  :-\

Came across this as well. Kuala Lumpur! Lols. It's RM388. 388 ringgits. About 98 usd.

https://my.carousell.com/p/antminer-s9-hashing-board-repair-126774257/?ref=profile&ref_referrer=%2Fjhchan777%2F&ref_sId=2714344

I placed an order on their site with supposedly 2 days shipping on the 5th, it's since been canceled and reopened about 4-5 times with no response as to when my stuff is shipping.


Think I'll stick to GPU mining after my experience with myrig.com... can't imagine having to send them something to be fixed and waiting weeks etc.

When I first read that I thought you were talking about sending ringitts to Kuala Lumpur  :o

Just curious, if something happen with one of hashboard then i need to send whole unit? or just the non working hashboard? because the batch is after Oct, 2016.

I have a couple bad boards thinking of using the Kuala Lumpur place.  If anyone has experience with them pls post.

I've used Bitmainwarranty.com  with mixed results.

-First time no issues
-Second time board came without or very little heatsink glue so had to glue it myself.  Took 6 weeks.
-Third time board stopped working a couple weeks later. 

I only posted Kuala Lumpur as a joke, but if you want to roll the dice, let us know how that works out.

The above is best response I've seen , with the included link : https://shop.bitmain.com/workOrderGuide.htm  . I assume that's only if you bought direct from Bitmain though, but in that link it says :
" For the miner, if your miner is:

S7: Ship ONLY the defective part, please do NOT ship the whole machine
S9: Ship the whole machine
T9: Ship the whole machine
T9+: Ship the whole machine
R4: Ship the whole machine
L3+: Ship ONLY the defective part or the whole machine
D3: Ship ONLY the defective part or the whole machine
A3: Ship ONLY the defective part or the whole machine "

I want to thank you MyRig for the response and offer of a refund for the second repair.

MyRig((bitmainwarranty) is really a top notch outfit. They are the most dependable repair company(second only to BITMAIN themselves). I have been trying to fix S7 & S9s but it is HARD, I'm impressed at their success rate. They're not magicians so they can't fix everything obviously. Their customer service is understaffed but don't give up, they give you your best shot with out of warranty hardware. Expect a month or more backlog too but thats what a crypto craze will do.

Thry're also transitioning sites from Bitmainwarranty to MyRig which could also be part of the backlog (Haven't even been able to pay for hosting costs for the last month due to the warranty site being down, support didn't really say anything about it but miners have kept going). I exclusively trust them for board and miner repairs.

Bitmain Antminer Repair service in United States USA
 https://vmssecuritycloud.com/bitmain-antminer-repair-services/ (https://vmssecuritycloud.com/bitmain-antminer-repair-services/)

Onsite and mail in repair service

Hi guys,

Im in Europe and im struggling a lot to repair one hashboard, this is so stupid that in a multi-million business like mining and multi-million enterprises like Bitmain dont have a european repair center or partner and if i want my hashboard repaired even inside warranty i need to send all the machine to them and pay transportation, WTF? I prefer to mine without one hashboard!


So i decided make this post, if there is no special repair center we need to create one, im sure people dont mind to pay to repair one hashboard or PSU if they can have one not official repair service better than the original.

Someone knows someone in europe specialist to make repairs or help to create national, european or world network website to support repairing mining hardware?

I agree, i'm pretty sure there is some guy in Europe though....You can check the chips resistance individually to find the faulty one BUT and i presume it could just be removed as i would of thought they are all in parallel.

Look for post on making probes to test, you can see the 5 test points on each chip BUT you need to make a set of 'needle' probes as it is so tight between the the sinks.

Or there is a tool on Ebay that tells you which one, but how you would remove or even replace one (kits also on Ebay) you would need specialist kit.
Good flux/solder flow etc.

Let us know how you get on mate.