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Title: Bitmain support not responding. What should I do? Post by: H.f.k on January 29, 2018, 08:21:43 AM Hello. 2 weeks ago I ordered antminer L3 plus from bitmain directly. I paid through wire transfer and I have submitted my proof of payment. 7 days passed and they did not confirm my order. I contacted them through email but no response I sent more than 8 emails (every two days I sent one) but still no reply.
I contacted them through Twitter but no answer. Guys what do you think should I do? I don't want the miner anymore I just want my money back. I'm tired from bitmain Please help me Title: Re: Bitmain support not responding. What should I do? Post by: H.f.k on January 29, 2018, 01:24:30 PM Update :
Surprisingly, after posting this post they replied to me. I don't know whether it is coincidence or due to the post Title: Re: Bitmain support not responding. What should I do? Post by: VRobb on January 29, 2018, 01:27:03 PM Coincidence, they don't seem to do much in these forums. At least it was only 8 days, they delayed a replacement unit of mine for months... :P
Title: Re: Bitmain support not responding. What should I do? Post by: MinerMEDIC on January 29, 2018, 02:48:39 PM Didn't heir biggest holiday just end? I can only imagine their backlog is hellacious.
Title: Re: Bitmain support not responding. What should I do? Post by: jcarpenter09 on January 29, 2018, 03:34:54 PM Chinese New Year, most companies take 2+ weeks off. Their Twitter has been quiet as well.
Title: Re: Bitmain support not responding. What should I do? Post by: ricknamer on January 29, 2018, 03:43:49 PM Didn't heir biggest holiday just end? I can only imagine their backlog is hellacious. Why do all calendars I see show Chinese New Year as Feb 16 this year? Title: Re: Bitmain support not responding. What should I do? Post by: fanatic26 on January 29, 2018, 06:31:13 PM They were out of the office for like 10 days but that was not for Chinese New Year. We will be feeling the slowdown from that starting this week as we move into February and they slow things down in preparation.
Title: Re: Bitmain support not responding. What should I do? Post by: ram86 on January 29, 2018, 08:03:45 PM They replied to me in a time between 5 to 23 days, lucky
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