Bitcoin Forum

Dear All,

I have been playing Crypto-Games for a few months now, wagering several dozens of ethereums on the platform.
I have _always_ been playing on a single account, without any bot / cheat / misleading tool / help.
Today, I have sent 40 LTC on Crypto-Games. When I've tried to play / withdraw, it says my account is "temporarily blocked".
I do not understand. I'm a fair and adult player, playing with my wage, and now these 40 LTC are all the money that I own. And it's frozen on Crypto-Games.

My account name is f.curtet@groupeonepoint.com
The issue ID # is 744
The sending LTC adress is LefYfrWdcmjMhSh9ESo9AEwUin66UviR4r

Can somebody from the staff / any moderator from the board help me out?

With kind regards,

Florent Curtet

Try asking in their ann topic https://bitcointalk.org/index.php?topic=750760   (or post there reference to this topic)

You should post it there or may be email them, if there are no replies on your thread https://bitcointalk.org/index.php?topic=750760.3540

As far as I know if you make an account more over if you are a huge wagered, there is no way they will block your account without no reason. I seldom play there and when I tried to login just now and there is no problem with it. Are you breaking their rules so your account is suspended by them?

Hello,

Thank you for your time. Of course not, I'm playing 15 000$+ stacks, I would never in the world take a chance to risk my account.

They activated my account. 10/10 service.

What did they say was the problem?
crypto-games are ususally awesome and everything works

Next time before opening a new thread about any of the services issues you should first send them personal message and post on their ANN thread. If they don't reply then only you can consider opening a new thread to inform service issues to other members.

What was the real issue with your account to block?

It would be good to know for what reason they froze your account in the first place.
If it was from error or they needed to since it was a large amount they haven't seen the account before.
So if it does happen to some else they know that all it takes is just an email to support instead of going into panic mode.

Yeah it would have been nice to know exactly what happened it seem everything resolved quickly and without any issues but we do not know exactly what happened, most of these stories that I have seen end with the player not being happy with the service of the casino but in this case it was the opposite so it is good to know there are casinos that treat their gamblers with respect and work with diligence to give the best service they can.

First of all contact crypto-games's support.
If they don't respond then ask them in their ANN thread.
If still they don't reply or resolve your issue with your full satisfaction then start a scam accusation topic against the site.

Read the whole thread first mate, it is not that hard to read because there are less than 10 posts in this thread. If you have read it then you will not suggest it anymore as the issue was resolved.
For your reference:


As it is resolved, better to lock this thread to avoid spam like quoted above.

Edit: Or at least edit the title with something like [SOLVED].