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As KNC are keeping all their customers in the dark, not giving us ANY updates on production schedule or shipping, I think it's appropriate we keep an eye on their 15th October shipping pledge.

Their customer service team are still giving customers who ring/email this date, so they are obviously expecting us to hold them to it.

We are.

(Countdown is to 6pm Swedish Time on 15th, close of business, no further shipping possible that day)

That was posted September 2, before they even had their chips. They have some other issues they need to work on that might be a little more important than fire boxes heading out the door.

I believe you get a Saturn, free of charge.

I will put it this way: if I had to bet I would never bet that they will ship by 15th. They didn't even mention anywhere why they stopped/slowed down prodction/shipping this week.

The bad stability and fire issues maybe?

Ever tried reading?

there can be a delay for shure but open communication is a must for a company which will be trustworthy especially if the company operates in a area with negative examples like BFL and AVALON.

+1

#16xx paid 10th june, in progress from 7th october, no tracking number, bullshit answer from support from 8th october:

Dear xxxx,
 
The production of your order is almost finalized.
 
We will get back to you with shipping information shortly.
 
Please do not hesitate to contact us if you have further questions.
 
Med vänlig hälsning | Best regards
Anna Jagdhar
Kncminer
www.kncminer.com
Office: +46 8559 253 20

Yeah, that sure seems official. Some guy on the internet said that they said... I've got a bridge to sell you. Asshole.

Cool, I always wanted my own bridge. How much do you want for it?

So KNC say they have produced 700 units in 11 days of production.

Bitcoinorama said about a day or two ago they had 1000 left to produce

So they have an impossible task of producing 1000 in the next 3 days.

Knowing this, would they grace their customers with a revised estimate?? Tell us how many they are producing a day to give us an estimate when to expect our products? No.

(700 miners in 11 days - about 64 a day. 1000 left to do = 1000/64 = another 16 days to ship all units, bringing us up to 27th October).

But as you don't have the decency to update your customers KNC, I'll just assume it's still 15th October - as advertised.

That's 333 per day you need to keep your shipping pledge.

Or to keep your "over-deliver" tag line, it really needs to be done by the 14th.

500 per day. If you can't find it within yourselves to keep your customers informed KNC, get on with it.

Avenger, I think they also got the 15th as a production day since they can still ship out orders at the end of the day of October 15th. I still don't think they will come through even with using the 15th as well. I have e-mailed them several times by asking them to stop posting bs generic responses on their website and when replying to customers. They should be letting people know exactly where they are, its very easy to do. A simple one line on the website each day or every two days saying "We are working on paid dates June XX"

I am still hoping they can meet the deadline but I just highly doubt it.

They will never ship all the orders before the 15h of October : https://bitcointalk.org/index.php?topic=249065.0
Those with no shipping day are, only now, having their order status changed to "In progress".

In understand pplz getting a bit testy about the situation ...but to look at it from a glass half full perspective

If it was Avalon or BFL you would be now waiting for another 6 months or Never AVAlon and 12 months BFL

its sad to know that for such a little change it made all the difference in my day to see that my order status changed from paid to in progress

Agreed!

"In progress" is not delivered. Not even shipped!
I will ask for refund if I don't get my "2nd day" order before 15th.

LOL i was wondering when I would see this thread!!

I got my Jupiter on the 7th so I'm a little bias I guess?

Before you ask for a refund, wait.

Ask for some other form of compensation and see what happens.

My guess is that we should hear something in the next 48 hours.

Perhaps Sam may decide to compensate us in BTC

or eat the cost of express shipping

Stay tuned.

Did you order from KNC Avenger?

No, I ordered from KFC?  ???

Mega bucket meal, super sized hash browns.

Am I in the wrong place?

(N.B. Silly question gets silly answer)

If my order is still "In Progress" on the 16th, I'm demanding a refund. As far as I'm concerned, they've violated the terms of the agreement they set forth. Difficulty is going to explode as other companies start shipping units. If they're confident in the profitability of their units, they can mine with them themselves.

So KNC would need to have produced about 350 units since I started this thread yesterday if they are going to meet their 15th October shipping pledge.

Care to share how many you did produce today KNC? Care to update your customers? Care to give us a revised schedule, based on the fact there is no fucking way you will ship all units by the 15th?

Or based on your how you've treated your customers up to now, let me guess - this is how it will work:

13th rolls around, no updates and you ignore all your customers (as usual).
14th rolls around, no updates and you ignore all your customers (as usual).
15th rolls around, no updates and you ignore all your customers (as usual) and they start to get angry.
16th rolls around, no updates and you ignore all your customers (as usual) and they get angrier.
17th rolls around, no updates and you ignore all your customers (as usual) and they get even angrier.
18th rolls around, no updates and you ignore all your customers (as usual) and all hell breaks loose?

order status 33xx status paid... looks like knc will fail to ship october 15th. :(

Still nothing from KNC.

Let's talk about compensation. KNC have a legal contract, to ship ALL units by 15th.


If they fail to do so, then it's only fair they compensate their customers who are not mining because KNC made a promise they couldn't keep. Put your money where your mouth is KNC.

The data centre people got BTC for delays, so miners who get their unit shipped late deserve BTC to compensate for the delays in getting started mining.

We are losing BTC = compensation in BTC.

They claim on their website the Jupiter is 550GH/s machine, so at that speed, can currently mine 1.5BTC per day.

I think 1.5BTC per day late is fair compensation, until the next difficulty change and that figure can be adjusted.

+10000...

Not long now KNC. I like the idea of another form of compensation rather than a refund, because I would still like to get the machine.

Order 333x
Status In progress

You're close carlotech...

I think they have no choice but to offer BTC compensation. The Sept/Oct orders cost more than the November orders, but November is getting very close.

So those peeps with a November order, when are they going to Jump in and cancel their orders because it could be December delivery for them.

I'm sort of confident I could request a refund under Distance Selling and the EU Consumer rights Directive (up to and including 7 Days after receiving the goods), but don't intend to play that card until I see how the Next 24 Hours play out.

Let me know by PM how that goes if you do it.

It seems a very exciting news. But it's still the shipping day, and the days it takes to arrive is another thing. Difficulty is ever rising. Hope this gets a good ROI.

two more days till deadline.  let see what kind of excuses they will come up  >:(

FYI  it doesn't switch to shipped until you get it in your hands.   Check your inbox for UPS email more than KNC website... you'll get tracking number next

Well I have emailed them as of 11:00 am UK time.

My order has been sitting at in-progress for a full 7 days.

I have requested the following.

An accurate indication on shipping.

Compensation for the delay (as they have already set a precedence for hosting customers).

I also informed them of my rights to request a full refund under Distance Selling and the EU Consumer Rights Directive.

Will post their reply (if and when they do).

Excellent. They need to be held to account for all the promises they made to drive sales.

Please report back with updates.

14th October, KNC Customer Service still sending this message (from main KNC thread):

Also, very interesting, from main KNC thread:

ahh this reminds me this mail:

Exactly my feeling when I read that.....  ::)

If I don't received a tracking number by tomorrow, I'm contacting PayPal.

They were sending that on 27th September? Hilarious.

They are doing the same thing again. But I guess this time we won't get a video with a miner hashing at under 500GH/s and them claiming it was over 550GH/s!

What's your order number Avenger?

Hi Alex

Hows it going.

From what you know, is there any good reason why the Shipping is perceived to have stalled. My own personal order has been stuck at in-progress for a full 7 days.

Any Info would be appreciated.

;-)

From what I understand from having just asked Emilia, once whichever part of the UPS order file the manufacturing facility opens, in order of paid queue placement, you then enter part of the automated assembly queue, and are assigned the relevant number of boards with respect to the model of machine(s) you have ordered.

In progress means the manufacturing facility has accepted the order to enter the production queue, therefore it's entered the assembly queue itself. From then on it either becomes marked as shipped, or you get your tracking ID and shipped is updated upon receipt. That all becomes part of the UPS software's ability to update you.

Some have apparently had their orders marked as shipped after receiving their tracking number, or pick up email.

Bitcoinorama:

I paid an additional USD 136.00 to have expedited delivery. I believe it was to be same day or overnight. I got my tracking number this morning but UPS has not yet received the unit for shipping. Would you be able to clarify if the delivery of my will be same day or next day?

Thank you.

All kinds of internet lawyers lurking aren't there? Only thing more prevalent than lawyers on forums, is assholes.

Avenger. (Jag är Svensk) (I'm Swedish)

You need to update your Clock for our time. 15th of October 6pm is in exactly 24 hours 30 minutes from now when i post. So simply you need to add 24 hours to the timer to be 100% correct according to your statement.

//Vyper

EDIT: Strange at the same time i posted and Went back to first page it said 6 hours first, then it suddenly flipped to 1 day 32 minutes.. Disregard my statement :)

Look,  just before KNC the only really viable miner was Avalon batch#3. It took them 3 months to deliver with all their previous experience with batches 1 and 2 and when it finally arrived the hash rate was approx. 25% better than anticipated. Compare that with KNC with all the pros and cons and KNC is not doing so bad at all.

Reality check: if another company were to have produced a miner 2X-3X as fast for half the price and 1 month delivery from the time you pre-ordered, there would be so many units mining already the difficulty would be way, but way higher so likely about same profitability in the end! Many here are the asses following the carrot. I'm in for the fun and who knows perhaps make some if the dollar crashes in relation to the BTC and possibly gold as some of my BTC is going to gold. I really don't expect to become a millionaire but there is also a little hope, right? Part of the fun.

J/

Hey Vyper

I too have noticed something weird with the clock. If you refresh it enough times, it will show the right time. For some reason it shows the wrong time, but after a few refreshes it shows the right time  ???

It's 7pm in Sweden right now and the clock shows 23 hours left to count down, so the time is right. 23 hours to go KNC!

I take it you were looking in a mirror when you wrote that?

Avenger, do you want to come clean about lying to everyone claiming you were a customer in this and the main thread?

I mean fair enough if you're doing it out of spite, or you have ties elsewhere, but at least be straight up and admit you have an axe to grind...

I am a customer. I have no ties to any other bitcoin or bitcoin related company. I am being 100% straight up and honest.

How'd things go while you were working in KNC customer service today? Learn anything?

No you're not, we went through this earlier.

All we went through earlier was that you don't get jokes.

Would you like me to explain the joke? It kind of ruins a joke to explain it, but I can if it'll help you.

Good luck dealing with a sociopath! Best to ignore him.

Fair play, but all he has to do is state his order number, what it was for, and the general location it is headed to and he can either continue his nonsense fairly, or dishonestly...

Okay. I'll reply in the main thread, so everyone can see obama.

Whatever man, I don't mind if you're telling the truth, but acting evasive and creating fud and being plain spiteful is not so cool. Even less if there's no truth behind it.

If there is some truth, then knock yourself out bro.

Actually, you were the one quoting the internet lawyer. I'll let you pick which one was you.

I got the impression they simply changed the status to keep us calm
I am not totally sure when the status updated on my order but it was clearly between 6 to 7 days ago and still no information given
For me it will end in another not making back the money i paid for, what makes it all more sad is that they answered in a previous mail that the miner should we shipped before 15 october.
Its evening in europe and shipments are not being made at this time not anywhere, unless it was shipped to the service before 18:00 hours
After this time the arrived packages go into the distribution proces so they broke another promise they made.
But it would have been nice if i had seen a apology or any updated info, or any news for that matter.
Even though its not an BFL drama yet, we still are left in the dark and sadly are loosing hard needed mining days to get ROI
I am already sad that i did not cancel the order because for a freaking saturn you get now a jupiter for the same price

I got a Mercury and paid VAT.

The rumour about the delays is that they're a result of the power supply issues / popping capacitors. If that's true, they'd better resolve the issue pronto, or else we'd be better to just avoid the dangerous PSUs and receive dodgy devices.

scotjam

If I give you my order number will you get it shipped?

 ;D

what does a Mercury look like??  :o

I think he means Mercury is not on the website.

Well, Mercury was an ASIC by KNC prior to Saturn, offered at 100Ghash, officially discontinued.

omg I got this one -


Its a Jupiter with a block in the middle and only 1 air vent.  GUARENTEED to have only 4vrms lol  Shipping in two weeks™

just joshin ya guys.

http://www.youtube.com/watch?v=9jK-NcRmVcw

Let's see how the liars at KNC try to twist out of their commercially binding shipping pledge of delivering all units by today.

My order #2389 paid 19th June 1 x Jupiter.

Tracking number from UPS received. est delivery 16th (tomorrow) to the UK.

Well they Shipped on the 15th.

My Hat is now off.

Peace ;-)

Well done. Everyone with an order number above 3000 is not so lucky.

Everyone with an order number below 3000 is not so lucky either.

Yes, that's true. I have no idea how many orders below 3000 have still not shipped. I can say that pretty much 99% of the ones over 3000 have not shipped yet.

My guesstimate - 2/3 of ALL orders have still not shipped by the date they widely, commercially pledged they would.

News just in from sources in Sweden.

Production factory closes at 10pm every night and is closed over the weekend.

No wonder they are still pissing around turning out 70/day.

The guys at the end of the queue ain't gonna see diddly squat for weeks.

The countdown ended up with 7.2 magnitude in place in cebu city ph which killed a a lot here.Knc pls ship the miners. :(

Order number has nothing to do with the queue.

It's final payment date.  You could order something in June, and complete payment, or finalise VAT details/payment in September.

Irrespective of your order number it's the completion of the total sum of payment that signifies the queue placement.

Also your above post is more FUD, you have no source in Sweden, neither do you have an order.

Marcus has been back in the factory since Saturday. The chips as well documented arrived on a Sunday to that very factory.

Taking a delivery does not mean full production is happening. You'd know that if you were an engineer rather than a desperate shill.

I don't recall you posting your order number etc. You claim to be a customer, you claim you have paid by credit card, but you never came clean with the details either.

You're not a KNCMINER employee but demand that others reveal confidential information to satiate your need for denigratory/abusive/manipulative behavior. Who gives you the right to even ask such questions? And if KNCMINER answer you, that's ground for legal action.

Stick to your role of unpaid reporter please.

::)

You are desperate aren't you. Failing at your rant in the other thread you attempt to duplicate your unsubstantiated crap here.

Why would Marcus need to be present for a delivery? He doesn't.

He's been back at the manufacturing facility since Saturday. Production clearly does continue. The chips were originally delivered on a Sunday and the factory being open then is well documented.

Actually my academic background has me holding my graduate and postgraduate degrees from one of the best engineering schools in the UK. ;)

and here you are following and answering your persoanl anti hero and yet you still manage to ignore anyone else with real questions

Very good. Now get a job please, mkaybye.

(BTW, why not open a separate thread to discuss your personal life?)

Well my order number is less than 200 after yours and I have no tracking and no unit so I will keep my hat on

Did you pay before or after June 19th?

saturn, paid june 18th(wired) no. 23xx received tracking info. email from UPS...should be getting picked up right about now hopefully. Set for delivery on the 17th.

It's apparent that KNC have vastly over-promised. I could almost accept that, if they'd admitted it in the last week and offered some new schedule for delivery.

But now it's 6pm in Sweden, close of business on 15th October and they have said nothing. Total blackout. Totally ignorance.

I guesstimate about half the orders have shipped by today. If that is correct, that leaves, say, 800 units, conservatively 700 jupiters at $8000 = $5.6 million worth of customers they are telling to go suck a d!@k.

Disgusting company, disgusting lack of communications, disgusting contempt shown for customers.

It's time for me anyway, to contact my credit card company.

Total blackout? Tons of people got shipping info yesterday...

Did you not make the cut off because you paid late? You should have contacted your credit card company weeks ago if you aren't in it to be a miner. If you just want BTC buy them and stop being such a cry baby. Miner's life is hard. Suck it up or get out. Sure as hell beat any three letter acronym that starts with a b and ends with an l. Even if they catch on fire.

Damn man, that hurts...  two weeks™ seems like forever!

At least I get all my vrms.

:)

scotjam

But what will they say? That's a lovely story, but you didn't order anything?!

Seeing as you are contacting them anyway, what was your order number? ::)

P.S.

Please address the issue of Sam lying in a recorded interview (https://soundcloud.com/mindtomatter/e45-perspective-counts-lets) saying "We're selling to the general public" (which is a lie, contrary to KNC's own T&C's of sale) to generate sales. How does that makes you feel to be joining a company who use false pretenses and lies to generate sales? Will you enjoy being paid with money earned this way?

You keep avoiding this important fact and I think it's entirely necessary you address it.

With your spin on things avenger, you wonder who you are the shill for. Or if you just hate being wrong so much you have to spin it so you don't look like an idiot.

What do you care? At all?

This KNC thing is a done deal already. Whatever he does (which is his own business).

Calm down.

Just letting those that stumble upon his thread know not to take his word without going through the extra effort of actually reading. What do I care? I care that he is lying when there are others that deserve much more hate than the chips that catch fire company.

Well, if he's a customer, he's pissed at the delay. I don't see that as qualifying for lying - but if you want him to be ignored, don't reply to him, don't quote him.

If he were only pissed at the delay, and not spreading other FUD, then yeah, seems reasonable, huh?

They promised a certain date to deliver...they didn't...end of story. Welcome to the real world, where if a company lies and misses their targets then they are obligated to refund. Or where if they sell something that doesn't exist they are committing fraud.

The whole ASIC manufacturing community should stop being little babies and trying to fund their dodgy operations with customer money. This ain't kickstarter!! Put your money where your mouth is and fund it your bloody self, go to a bank, dodgy uncle, shady loan shark. Stop expecting factories in China (this may or may not apply to KFC miner, frankly i don't GAF)  to delivery your pcb boards on time. If you have never been there and seen them face to face or stepped in their office, then you are going to get the bare minimal of service. Everyone knows this about China factories. You have got to go there and take them out for dinner. Then you will suddenly find parts being delivered on time without delays.

Avenger has every right to be pissed off.

Why you just do not call the business department in Sweden, just tell them one of registered company break the customers rules, you gets a tips what to do and maybe they'll get visit  :P

Wow... he has to delete posts in his other thread if he doesn't agree with them, even if they make sense.

Guess I'll post reasoning in this one where he can't delete it.

I didn't even read this in the other thread, I just saw your name and DELETE. I'm not interested in anything you have to say. Post whatever you want, you will just be making work for the mods to clean up.

This is an incredibly good idea that I never even though of. You don't have a link do you? If not, I can google it.

Thanks for your suggestion madsusies.

Posting reason? Just because you have your pussy hurt because KNC didn't get yours delivered the DAY they promised to (not a year later like BFL) you are just trying to bully your way to the front of the list.

Surprise, there are others that paid for their order before yours that deserve them first. Stop shilling for other ASIC companies and get ready for your device you gigantic cry baby.

Interesting how you see my posts if you supposedly have me on ignore...

fuck bfl - why do you chumps keep comparing???

'so you got hit by a speeding motorbike - it could've been a truck, so lighten up'

douches!!

legally we are due compensation for broken contractual agreements.

only someone with ulterior motives would defend inaction & deception.

whilst ignoring pages and pages of polite requests for true information

it is getting to the point where the only option left is to report the company for fraud.

NOBODY wants to make more problems, but NOBODY deserves to be ignored and or mocked

so he doesn't have an order???

i DO - and its been in progress for a week!!

it was 'burnt in' with a ton of errors 14 hours ago...

will it ship with 4 or 8 VRMs?

will the chips be disabled or throttled?

will the beaglebone/pcb be able to handle 4 chips?

is this even the right place to ask, or is it merely an invitation to more online muppetry??


e2a - within an hour of posting this i have been updated via courier service.

no word from KnC regarding updates nor my questions posed here & in emails.