Bitcoin Forum

I generated a brand new BTC deposit address at CampBX on Monday night.  I sent 1 BTC to this address without including a fee.  It did not get picked up in a block until about 16 hours later.  At first my CampBX account showed a pending deposit.  By the time the transfer was picked up on the blockchain my CampBX account no longer showed a pending deposit.  The transfer has long since been fully confirmed now though and still my CampBX account shows nothing.  I opened a support ticket on CampBX as soon as I had 6 confirmations and my CampBX account still showed nothing since they say it should be available in my account after 6 confirms.  And the result...nothing.  No response at all.  No activity on my ticket.  Big black hole.

Edited: I had said the transaction was Tuesday night but it was Monday night.

Edited thread title

Try complaining to them on Facebook. They're support ticket system is a joke.

Also one thing I learned from using CampBX. Never use CampBX.

I have purposely avoided ever creating a facebook account but maybe I should get a throwaway for that.  At least it would make my complaint highly visible so they may have some motivation to fix it.  Thanks for the idea.

My experience has been that they will get back to you, but they are pretty slow.. expect at least a day or two.

I misspoke in my first post, it was actually Monday.  It was Tuesday when I opened the support ticket so this morning was the 2 day mark for the non-responsiveness of their support.  With BTC price heading up again it would be really nice to get it back today.  But honestly this is entirely a problem on their end.  They gave me the address and I sent the BTC.  I could have included a fee to make sure it was confirmed faster but they say the address is good for 3 days so there really should be no issue here.  I should not have to make a big deal to get access to my own BTC on their exchange.

I am in pretty much this exact same situation.  I made a deposit on Monday that didn't confirm in a timely manner and disappeared from pending before it confirmed.  It since confirmed (roughly 72 hours ago), and I immedaitely opened a ticket when I noticed the problem.  A few hours later, I PM'd the alleged owner of CampBX on this forum because I was concerend based on other posts that the ticket might not be visible to them since it wasn't assigned to anyone.  Beyond that, I waited because a lot of posts on this forum say the site says 3 business days for ticket response.  Now that it has been 3 full business days since I opened the ticket, I figured I'd better post publicly.  To be fair, I noticed just before posting that my ticket is finally assigned to "Camp BX Support" (although it still has no response).  Additionally, on Monday, thinking it wouldn't confirm at all, I made a second deposit (with extra fee) that went through fine and quickly, exchanged those BTC, and withdrew the fiat, which has since showed up in my bank.  Moreover, while the PM has gone unanswered, the profile shows that he hasn't been active on the forum since before I sent it.  Nonetheless, with all the other semi-current not obviously resolved posts  in the forum, I'm as nervous as anyone, but I am hopeful that they are just moving painfully slow due to overwhelming activity.

I also PM'd keyur and I also have had no response.  My ticket also went from unassigned to assigned to CampBX Support but my suspicion is that was an automatic thing.  Still a whole lot of nothing for me.  I did also use a facebook account to post to their facebook page and I see that another person with the exact same scenario has also posted to their facebook page.  So looks like CampBX support is either really slow or non-existent.

Complaints piling up on facebook page with zero response from CampBX.  Scammer accusations incoming.

I've got money @ CampBX (Sent a check to them weeks ago), but I have a "Dwolla Hold" on my account, even thogh I"ve never used Dwolla. It says hold for 90 days. I"ve opened multiple tickets to support in the past 2 weeks, some of which were replied to, one of which said that the BTC withdarws would be available for me now and to try again (they still are not).

I have posted on facebook, the post was replied to then removed, they replied saying they would get back to me in a couple hours (and never did).

I just tried to send an email to support@campbx.com which they have listed on their facebook page.  But the numnuts have this configured internally as a distribution list which means you can't email it from an external address.  Boy that inspires some confidence!  Honestly I am amazed this place has been around this long but it totally explains why the volume on this exchange has gone down so much.

Yeah you can't reply to their kayako support tickets either when they email you, if you reply to the email it bounces.

I received a response to the PM and the ticket this morning.  The ticket states that I sent the BTC to an expired address (I didn't).  It also states that there is a $150/hr fee for recovering funds to expired addresses that will be waived since this is the first time this happened.  Finally, it states that it will take a couple weeks for the BTC to be recovered.  As such, it looks like this will be resolved eventually.  I will update this ticket again if it does.

Regarding the $150/hr fee, that may not be unreasonable if I had actually sent funds to an address that was properly and clearly expired, but they don't say how many hours it would take to perform the recovery, so it could be unreasonable, too.

All of that having been said, I will reply to the PM regarding the apparent problem with "expired addresses" that several people are having, even though I suspect they are aware of the two issues I percieve.  Those two issues are as follows:

1) Addresses expire far sooner than the site says they will
2) Addresses expire while funds are pending

IMO, neither of these things should ever happen.  My PM will probably be later, as my Internet connection is very flaky right now and I'll be lucky if this even posts.

I have received the exact same response, I bet they just copied and pasted it into all of their "expiring address" tickets.  They also closed my ticket, how thoughtful of them to close it before they resolved it.  Nevertheless it is now marked as "resolved" in their ticketing system. 

CrapBX is a joke.  This entire "feature" is something only they do and like you my address seems to have expired while coins were in transit.  The website says the address expires in 3 days but in reality it expired in less than 12 hours.  My transaction was fully confirmed inside of 3 days, and yet they use this whole thing as an excuse to hold my BTC while it hits new all time highs and threaten to charge me a fee just for depositing to the exchange next time this happens?!???!  Well there won't ever be a next time at this POS exchange!

Well, I hadn't looked in a while, but when I looked this morning, my ticket was closed too.  I hope this means the sysadmin task or whatever is tracked separately from the ticket.  They said 1-2 weeks and it hasn't even been 1 yet, so I'll post another report when I see funds or that window passes without funds.

I didn't have the BTC posting problems you did, but I am waiting for some funds from them. They said the first transfer would take 7-10 business days. It has been way more than that, and still nothing 2 support tickets later.

The latest support ticket said that they were backlogged...blah blah blah..

Pathetic customer service by CampBX. Avoid them like the plague.

The 1-2 week window I was given has passed.  There has been no communication from CampBX on this issue.  Sadly, I am not surprised based on a number of other CampBX posts made in the past year that I have read.  I will continue to document here if there is additional information or when my BTC are credited to my account.  This behavior has all of the warning signs one should watch for when attempting to avoid scams, but it is also plausible that there is a huge backlog due to things that were going on at CampBX and on the bitcoin network when this issue occurred for me.

To be fair, I have seen other people post that their issues were finally resolved (after much longer than two weeks waiting).

Moreover, the 1-2 week window fell over Thanksgiving.

Finally, my issue occurred due to a huge transaction backlog in the bitcoin network, which makes it more likely that other people experienced the same issue for the same reason.

Same thing here. They gave me the 1-2 week thing. Sent my coins around the same time you guys did. It's been almost three weeks now, and haven't heard anything yet.

Over six weeks and I'm still waiting to hear back about my "missing" $1,000 - "missing" defined as "we cashed your money orders on 10/27 and decided not to credit you, but rather to tell you we never received them". Here's some of their bullshit responses in my useless ticket:

They are doing some serious arbitrage with our money, there is no other explanation for it.

I sold a fraction of a BTC at the peak of the market. They claimed that they could not deposit the money into my bank account.

I checked with the bank, and the bank can actually tell if anybody tried to do an ACH transfer, even it it's a messed up one.

They never even did one. Now they claim that they had to return my money, knowing that I would have to buy BTC to transfer it out.

I suffered a small loss. Lesson learned. Not a big deal, but I will not be using Camp BX anymore.

Thank you for posting this update - it will be helpful to many people.

I received a response to a ticket that someone (whoever was writing) would personally take care of my issue yesterday (on a SUnday, which is odd).  Instead I got another ersponse to 1 of my tickets (I had submitted 2)  asking whether I had checked with my local post office and see if they were holding anything for me.  (I was trying to get a USPS withdrawal).  My response to them was:  1.  my money is still in my CampBX account so I assume you haven't sent me the withdrawal, and 2. it says they send the withdrawal with certified mail, so can't THEY tell if they've sent it and it's been received or not?  

This is unbelievable!  I'm getting really pissed now, it's been over a month!

QUESTION: for anyone that's done a USPS withdrawal- when is the money taken out of your CampBX account?  I assume it's when they put the check in the mail, otherwise I could cancel it and try trading with the funds on CampBX.

Gentlemen,

1) Regarding missing BTC deposits:
We did a wallet wipe of old addresses (expired deposit addresses) on Nov 19th to improve trading engine performance amidst heavy trading activity.
Any deposits that were not confirmed by midnight EST may not have been credited due to the address being invalidated.  Our sys admin is working on these tickets and recovering deposits.

2) Regarding paper deposits and electronic withdrawals:
We process a massive number of paper and electronic deposits / withdrawals.  At this scale we have discovered many issues where banks, post office, and our own admins can make human errors.  Overall error rate is less than 0.01%, but unfortunately errors take longer to resolve as we need to document and trace the issue with our partners, banks, or USPS.  Electronic errors are resolved in 15 business days and paper errors are resolved in approximately 3 weeks.
It takes a long time but we always resolve issues to customer's satisfaction.

Also wanted to add that CampBX does not do ANY ARBITRAGE with customer funds, or trade directly with any customers.  We are purely a platform to match buyers and sellers as documented in the FAQ and policy documents on our website.

Thank you,
       Keyur

Good to know. I believe I'm one of those people that got my BTC lost because of this issue (I sent on the 18th-19th). I was told 1-2 weeks for recovery, but we're on week three now and I haven't heard anything. Should I be worried? It's been nearly 30 days since I sent the BTC. Was hoping this could be resolved a bit sooner...   :(

Regarding my money orders (MoneyGram #69218203770  and #69218203780) that were cashed SIX WEEKS ago, the money order photocopies show no alterations, my personal info is as clear as possible, and they were deposited at your bank (confirmed with that bank on the phone that you have an account there), so you are the ONLY POSSIBLE COMPANY who could have deposited them. I absolutely DO NOT BELIEVE YOU when you say that there is no record of these money orders in both your records AND the bank's records. If it were just your records, that could be traced back to a mistake on your part, but to claim that the obviously deposited money orders never made it into your bank is a flat-out lie, just like the one I quoted (from another post) earlier in this thread where you claimed to do an ACH deposit for a customer that failed, when in reality (as verified by the bank) no such attempt was made.

Furthermore, I haven't received a reply to my open ticket since 12/1/13 (and the ticket was opened on 10/30/13), and that reply, just like the one above, was a useless boilerplate response. This has proven to be an ongoing pattern for you and I see nothing changing, both for myself and for many other of your customers. As is evident on your Facebook page and on this site as well, there are MANY other people REGULARLY having issues with you, so don't flatter yourself by trying to claim that less than 0.01% of your customers have issues.

As you know, I have already begun a police investigation into the matter, as you have done nothing but respond to my ticket with stall tactics and useless responses. If you wish for me to continue and to expose you with documented evidence for the fraud that you are proving yourself to be, I suggest that you continue doing what you are doing. If not, then I suggest that you IMMEDIATELY prioritize getting my issue resolved.

Wow. Keyer I can't believe you have finally response after literally WEEKS of not putting out some sort of message about what's going on. There is NO WAY there is only a .01 percent error rate. Why wouldn't you tell me this information while I'm waiting for a paper withdrawal?  The money is still in my account so why are you claiming the error lies with someone else?

It only took me about 20+ posts on their FB page (where I repeatedly posted a link to this thread) to get him to reply. O_o

Since you are at least now admitting this was entirely your fault maybe you can cover the difference in value from the $1000+ prices and what I can actually get by selling them now?  Thanks for holding my BTC hostage, I'll be such a loyal customer from now on.

There isn't really an admission of guilt there.  They are still claiming the addresses were expired, and there was plenty of warning that addresses would expire and be invalid before that.  Pending deposits could have been taken into consideration, and one could certainly argue that they should have, but the massive backlog in transactions on the blockchain that particular day was far outside of CampBX control.  That having been said, if you want to blame miners and mining pools for not processing your free transaction ahead of other transactions with fees, well, good luck with that.  In other news, no, my BTC still have not been credited to my account, and yes, I will still update this thread when they are.

I have no idea why he would not be posting more regular updates about what is going on.  Instead he leaves many customers with unresolved issues with no REAL excuse for why so many issues are appearing. 

Has anyone gotten there BTC back from "expired" deposits?  Going on 5 weeks here. 

Bullshit. I checked with my bank 3 different times, at about 7 days, 10 business days, and 17 business days. You never even tried to deposit the money. That can't be just a number and paperwork error, because I quadruple checked my account number, and I've done this before with other banks and exchanges. Then my money showed up in my CampBX account, and there was no explanation from the 2 separate tickets that I submitted (one of which you never answered).

There is only one explanation for that.

You make money when people sell high, and try to get their money out, and cannot. Then they have to buy low, and transfer their BTC out.

You delay the process as long as possible, and when 1 BTC was ~$1000, multiply that by several thousand BTC, you have $$$ to play with for a month, interest free.

You can then play around with the other exchanges, and make money on the price differences of not just BTC, but other cryptocoins as well. It's so easy a caveman could do it. But, you need a significant amount of money, which you get interest free from your own customers.

You do not follow your own policies.

Is it really that hard to follow your own policies and actually do what you say you are going to do? That's how honest businesses develop a solid reputation and make money.

CampBX cannot follow it's own written advertised policies. They should be avoided like the plague.

I totally agree. They absolutely dont follow their policies but then they'll complain im sure if you don't follow theirs. Why put up false policies on their site?  And don't expect a major response about the phishing attack because then they'll have to admit they messed up and someone got our email addresses.  Something is seriously wrong now with campbx.

Not yet. Thinking about taking my business someplace else. My guess is they messed something up big time and they can't fix it. I'm just waiting for them say "Sorry, we couldn't recover you coins. Your fault, too bad, etc"

Ack! You should really come up with another excuse. Your trading volume is nearly non-existent.

I am waiting on the on the same thing two weeks and no response to my support ticket

So sketchy. If you haven't stopped using Camp BX yet, you clearly should.

I stopped using them when they stopped doing ACH withdrawals every business day. Made two withdrawals 3 business days apart and got them on the same day. They refused to tell me the truth and still say they do ach withdrawals every day

Yes I had the same problem.  They say they do money orders Tuesday and Friday at 2 PM.  Why would they say that when they haven't done money orders in weeks?  Where is all their cash that they can't do ANY money orders?

I am giving these idiots one more week before I call this a scam.  I realize it is the holidays but they have basically just stopped responding to everyone with missing bitcoins due to their "wallet wipe" issue.  Their facebook page is mostly people asking for issues to be resolved that haven't been dealt with in more than a month (just like mine).  It has the look of a scam unraveling to me.  I know they used to be legit but their trade volume is next to nothing and the only visibility they have is what looks to be delay tactics (telling people they will fix their issue soon and then ignoring them forever after).  I haven't seen anyone claim to have an issue resolved by them in at least a month.

I replied to my ticket from a month ago, and they were apologetic and basically saying that they are working on a huge backlog of people with the same issues. Their sysadmin is supposedly working hard trying to fix everything.

It is unfortunate, but not surprising that their trade volume is dropping given all of the complaints on this form and facebook, but I must say two things...

1)  Some searching will show that other similar issues took several months to resolve a year ago, so this isn't really any different.  That doesn't make it more acceptable or less troubling, but detracts from the claim that it is different now, and makes that less of a legitimate "this is a scam" argument (whether it does turn out to be a scam or not).

2)  I received responses to both my original ticket that I re-opened and a separate ticket that I may have mentioned in this thread on 12/26.  It still all basically boils down to "sorry for the delay, high volume, we are working on it."  But one ticket said the lost coin issue would be resolved for me within 5 business days (although we don't know what days are business days to them around the holidays) and the other said I would be notified when the issue was resolved (but may have been referring to a code issue and not the ongoing lost coin issue).  Neither ticket has been closed (or reclosed) at this point, so I'm hopeful that I'll be posting about a resolution very soon.

I agree.  Has anyone had any issues resolved?  They don't even have a SOLID excuse.  It's all BS and saying backlogs.  THey even gave me a date they would have my problem fixed by, and there was no resolution for another week before I gave up and pulled my coins out.

They finally responded to me by e-mail yesterday, saying my money was refunded.

Well, I had checked my account 2 weeks ago, and noticed that, and promptly transferred my BTC out of there. Suffered a minor loss and learned my lesson.

Lessons about CampBX:

1) Their support people do not check with the money transfer people.
2) Their money transfer people do not know how to enter basic numbers into a computer.
3) Their transferring system cannot understand common routing numbers and bank numbers, which any idiot can look up online.
4) They are completely clueless about timely customer support.

Conclusion: Do not use CampBX or it will take you a month and a half to NOT resolve issues to your satisfaction. I first tried to transfer on 11/18, it is now 12/30.

CampBX is pathetic.

Update: CampBX finally credited my $1,000 about 2 months after the money order was deposited. While I'm definitely glad to finally see my money, I had planned to purchase ~5 BTC at the time the money should have been credited and wound up getting ~1.5 BTC instead ಠ_ಠ. Better than nothing, but still not cool.

Wow.  I just came across this thread and am pretty surprised by all the complaints. Not that they are not justified, it's just that my experience with CampBX has - til now at least - been positive.  I have sent coins to and from CampBX twice and never had a problem getting the coins in my account.  I haven't tried to wire any money, so I hope if/when the day comes to do so I will be as fortunate as I have been transferring coins. 

Good luck to all of you who has had issues to deal with. I hope you get them all resolved.

Cheers

ALthough I have heard of others having problems with BTC transfers, I have not had problems on that front.  But with getting fiat money out of there, FORGET IT.  My bet is they are doing it on purpose to make the most fiat money as possible.  They are a joke in my book for that reason alone.  I'm sure all the BTC transfers etc. are automated so that's why I had no problem with that.

I have never had a fiat withdrawal problem.  I have made five or six fiat withdrawals.  Two of those were after my BTC got tied up (yes, that means I deposited and sold more BTC after the stuck BTC, it's not too difficult to understand what happened with the stuck BTC, and while it is irritating to have to wait so long to get the BTC back [hopefully, still waiting on that front], they have proven trustworthy if slow in the past, and I would rather stick with a US-based exchange that claims to be attempting to meet regulatory conditions than try to trust any other exchange that appears to have equally dismal support for issues that can occur and/or risk "off-shore" trades complicating tax/legal matters).

Just came back here to check the date on this, it's been so long I lost track.  Tomorrow will be 7 weeks since these idiots took my BTC deposit.  In that time I had one ticket which they waited more than a week to respond to and said "ETA 1-2 weeks" and closed (I think it has been something like 5 or 6 weeks since that happened), and another ticket to which they said some version of "wait some more" (several weeks since that happened).  Still waiting.  

Where's my BTC Keyur?  What's your excuse now?  Too much volume on your two-bit exchange?  Not likely...

STAY AWAY FROM CampBX! I initiated a wire on 12-15-2013 for $16,000 USD and they never sent the wire but claimed they tried and it failed so I sent them proof that they did not even try to send it and they quit responding to my support tickets. They are selectively scamming people! Search a little more about them and you will see. Check their Facebook, nothing but complaints of people not getting their money.


---------EDIT----------UPDATE----------EDIT----------UPDATE----------EDIT----------UPDATE----------EDIT----------UPDATE----------EDIT----------UPDATE---------

AS OF TODAY 01/09/2014 THEY HAVE RETURNED THE MONEY TO MY CampBX ACCOUNT! I CAUGHT THEIR CHAT SUPPORT (VINNY K.) ONLINE AROUND MIDNIGHT EASTERN TIME AND HE CORRECTED THIS ISSUE WITHIN A FEW HOURS! NEEDLESS TO SAY INSTEAD OF RETRYING THE WIRE AGAIN I JUST PURCHASED BTC AND TRANSFERRED THEM OUT OF THERE. MY FINAL CONCLUSION IS THAT THEY ARE JUST VERY VERY INEXPERIENCED WITH RUNNING A COMPANY WITH THE VOLUME THAT THEY HAVE BEEN HIT WITH. GOOD LUCK TO THE REST OF YOU!!!!

Yeah, this is getting a little frustrating... and I am a very patient guy. I think it's been some 50 days since they lost my BTC and are still working to recover them. In that time, I wanted to buy and sell and play the market to easily double my profits. They've had my funds tied up for nearly two months now, and I've missed out on thousands of potential dollars now. I'm guessing they fucked up something big, and lost a lot of Bitcoins. My guess is they won't be able to recover them either.

Has anyone received BTC that was lost back in November? I want to know if they have been slowly making progress in their backlog of issues.

Mufa, I gave up a few weeks ago from trying to get fiat money out of there.  I had submitted a request in November and they kept saying there was a backlog, they had staff shortages, they had the holidays.  Basically now it looks like a bunch of BS.  For the life of me though I can't figure out what they're doing.  Maybe you're right about losing a bunch of BTC and they're just trying to survive as long as possible.  It would seem weird that they would be scamming, especially being in the US where, frank,y they could be easily sued (I thought about brining a small claims suit in Georgia but it wasn't worth it for the amount I had a stake.)

They absolutely stole customers MO and BTC and fled.

What can we do though?

Well checking the blockchain I see that campBS has moved the BTC I deposited from the deposit address to another address so any story that they can't "recover" it is dead.  But they still have not credited my account.  If I don't see it credited to my account very soon then I will have to conclude that they have stolen it.

I've been watching as well.  My BTC were moved as well.  They were moved to another address that had a lot of incoming funds, so presumably they are consolidating and then distributing.  On that note, my second deposit to the same address has been credited to my account, but the first (larger) deposit to that address has not been credited yet.  It would appear to me they are working through it, but I am going to be upset if the majority of my BTC are "lost" in the same grandiose style many saw from Nefario with GLBSE.

I was going to update my ticket about this, and they already had, stating that they credited the smaller amount and apologizing for the delay.  I have updated my ticket regarding the discrepancy, and hope I don't have to wait that long again to get my BTC back.  For those of you who weren't stupid enough to make a second (albeit tiny) deposit to "stuck" address in hopes of "unsticking" it, I expect you will see better results.

And my update to the ticket has already been responded to with the rest of the funds restored.  It's nice to go from surprised by disappointing support response times to surprised by pleasing lightning fast support response times.  I hope this means everyone that got caught in the November 19th snafu is seeing resolution.

I have been fully credited! :)

Last night I sent them a support ticket saying that they have costed me potential thousands of dollars because of them tying up my coins for nearly two months. I asked them to credit my account the appropriate Bitcoin, and that they can keep my old November deposit whenever they fix their own issue (i.e. I am paid right away; and they are fully credited whenever fix their own issue, on their own time). I guess my request was reasonable, so they started crediting everyone else as well :) (either that, or they just happen to have fixed the issue. I see lots of our November funds being moved around)



Thank you for making this right, CampBX. It sucks that it took so long for it to resolve, and my faith in you guys is shaken. But I sincerely appreciate you all doing the right thing! Something like that happens rarely over in our little corner of the internet. :)

I would make a post as to whether I received my funds or not but if I did receive my funds then making a potentially positive post about a bad exchange would be a very time consuming process for me, ETA 1-2 weeks.  Potentially it could take more like 8 fucking weeks though so don't hold your breathe campBS.

well i am still waiting  for my bitcoin its been a month sense they said 1-2 weeks 8 weeks total sofar im counting my bitcoins as stolen  by them

They are in the US, in Georgia...and we have laws here.  If they don't pay soon, sue them in small claims court.