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Title: My BTC-E Account Hacked - *RESOLVED* Post by: AndrewWilliams on November 26, 2013, 08:31:20 PM I went to login to my email today and could not login.
I went to BTC-E fearing the worst and tried to login, and it keeps giving me the invalid login or password message. When I try to login to the support section it says invalid email or password. All my info is correct. I created a support ticket and am waiting for a response. I made a large deposit last week via bank wire that had not shown up as deposited yet and need this fixed ASAP! Does anyone have a direct way to reach someone at BTCE? I already messaged "btc-e.com" on this forum but no response yet. EDIT: UPDATE While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells. BTC-E please fix my account, thank you. I will post updates here as they happen. Title: Re: My BTC-E Account Hacked! Help! Post by: ToTheMoon1k on November 26, 2013, 08:33:06 PM I believe they have a Skype account that they watch over, if I remember correctly. I will check
Title: Re: My BTC-E Account Hacked! Help! Post by: ToTheMoon1k on November 26, 2013, 08:34:41 PM Here is all the contact information.
Contacts: @btcecom Icq - 610112128 Skype - btc-e.support E-mail - support@btc-e.com Title: Re: My BTC-E Account Hacked! Help! Post by: mvdheuvel1983 on November 26, 2013, 08:35:34 PM Did you use two factor authentication?
Title: Re: My BTC-E Account Hacked! Help! Post by: AndrewWilliams on November 26, 2013, 08:36:36 PM Here is all the contact information. Contacts: @btcecom Icq - 610112128 Skype - btc-e.support E-mail - support@btc-e.com THANK YOU! I am skyping them as we speak. No response yet though! :( Title: Re: My BTC-E Account Hacked! Help! Post by: AndrewWilliams on November 26, 2013, 09:08:20 PM Talking to them now.
I'm really pissed this happened. It might be someone on this forum who was looking to do a purchase and had my email address and did a brute force attack on it. There is no other way. I do not download random files, and have latest anti-virus and anti-malware, which is always running. I am EXTREMELY careful with downloads. UPDATE: HACKER INFORMATION: r33d**********@hushmail.com 106.187.90.158 26.11.13 20:17 Title: Re: My BTC-E Account Hacked! Help! Post by: btc-e.com on November 26, 2013, 09:09:45 PM I went to login to my email today and could not login. I went to BTC-E fearing the worst and tried to login, and it keeps giving me the invalid login or password message. When I try to login to the support section it says invalid email or password. All my info is correct. I created a support ticket and am waiting for a response. I made a large deposit last week via bank wire that had not shown up as deposited yet and need this fixed ASAP! Does anyone have a direct way to reach someone at BTCE? I already messaged "btc-e.com" on this forum but no response yet. Account blocked Title: Re: My BTC-E Account Hacked! Help! Post by: AndrewWilliams on November 26, 2013, 09:37:47 PM FYI, the BTC-E support is helping me resolve the issue. Thanks.
Title: Re: My BTC-E Account Hacked! Help! Post by: AndrewWilliams on November 26, 2013, 09:53:50 PM Did you use two factor authentication? No, but I am going to now (as much as I hate using a Google product) :P Title: Re: My BTC-E Account Hacked - BEING RESOLVED Post by: Misterate on November 27, 2013, 09:02:36 PM Any conclusion on this? I recently had the exact same issue, and they aren't doing much more than sending me logs of my logins.
They don't respond on skype either :/ Title: Re: My BTC-E Account Hacked - *UNRESOLVED* Post by: AndrewWilliams on November 29, 2013, 08:30:25 PM EDIT: UPDATE
While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells. BTC-E please fix my account, thank you. I will post updates here as they happen. Title: Re: My BTC-E Account Hacked - *UNRESOLVED* Post by: btc-e.com on December 04, 2013, 12:22:20 PM EDIT: UPDATE While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells. BTC-E please fix my account, thank you. I will post updates here as they happen. Hi Write the number of the ticket. Title: Re: My BTC-E Account Hacked! Help! Post by: Kenshin on December 04, 2013, 12:29:10 PM Did you use two factor authentication? No, but I am going to now (as much as I hate using a Google product) :P So you rather get hacked then use a Google product. :P Title: Re: My BTC-E Account Hacked - *UNRESOLVED* Post by: TheFootMan on December 04, 2013, 03:53:30 PM Did you get this resolved?
Title: Re: My BTC-E Account Hacked - *UNRESOLVED* Post by: AndrewWilliams on December 04, 2013, 07:07:01 PM UPDATE: Issue was fixed about 4 days later of me writing the post.
I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian. As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700 ;D After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away. :D Title: Re: My BTC-E Account Hacked - *RESOLVED* Post by: bitman128k on December 12, 2013, 04:56:34 PM That's great news to hear!
How long did it take you to get through to BTC-e on Skype? I have contacted them in Russian but gotten nothing. I have the same problem you had and have opened a support ticket, but as of 2 days all they have sent is a link to their news section on how to enable 2FA (which at this point is useless to me) and a list of login ip details. I am really hoping that my case gets resolved happily also, but I am not confident it will. Title: Re: My BTC-E Account Hacked - *UNRESOLVED* Post by: TheFootMan on December 12, 2013, 08:12:11 PM UPDATE: Issue was fixed about 4 days later of me writing the post. I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian. As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700 ;D After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away. :D That's the best story I've ever heard. Just keep those funds. If the hacker is so good at trading, he should make his own account. Title: Re: My BTC-E Account Hacked - *RESOLVED* Post by: AndrewWilliams on December 13, 2013, 04:39:22 AM bitman128k, just keep at it and remember to use google translate to message them in Russian too, not just English.
TheFootMan, I'm glad too. ;) Title: Re: My BTC-E Account Hacked - *UNRESOLVED* Post by: X68N on December 14, 2013, 11:42:23 PM UPDATE: Issue was fixed about 4 days later of me writing the post. I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian. As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700 ;D After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away. :D hahaha, very good. I would cash out the winnings and keep the rest for trading, so you "saved" a part. greetings Title: Re: My BTC-E Account Hacked - *RESOLVED* Post by: Freebitcoins2014 on January 27, 2014, 08:05:20 PM Holy Crap BTC-E really knows what they are doing. Watch out people I just got hacked and lost almost 5000 XPMS. Someone just gained access to my account and converted them all to BTC and withdrew them out bypassing all confirmations and security protocol. Now I have nothing and what are they going to do about it? Nadda! How could their be no successful login authorization email or confirmation email for the deposite? Seems like an internal operation. Watch out guys, my advise is to use another site, BTC-e will fuck you and take it all. Dont be a fool and use a different exchange!
Title: Re: My BTC-E Account Hacked - *RESOLVED* Post by: dorroworld on February 01, 2014, 12:46:53 PM buenos dias me gustaria postear este wallet LawSThi3WAvF2e6Mo8cfrwPWkFgEV3bYfU que pertenece al perro que me ha robado mis 29 litecoins de btc-e por si alguien puede localizarlo, y recompensare al que lo hackee y me los consiga de nuevo, son solo 29 litecoins pero me molesta mucho que haya gente tan rastrera que haga esto,
gracias a todos Title: Re: My BTC-E Account Hacked - * Post by: needhelp on February 16, 2014, 04:50:46 AM I got Hacked 2/9/2014 and have been waiting from BTC-E Support for answers ! Been one week since account HACKED and loosing patience with BTC-E !!
Title: Re: My BTC-E Account Hacked - * Post by: btc-e.com on February 16, 2014, 08:27:21 AM I got Hacked 2/9/2014 and have been waiting from BTC-E Support for answers ! Been one week since account HACKED and loosing patience with BTC-E !! Hi Write the number of the ticket. Title: Re: My BTC-E Account Hacked - * Post by: needhelp on February 16, 2014, 10:04:12 PM BTC-E ticket #bjg-870-33954
Title: Re: My BTC-E Account Hacked - *RESOLVED* Post by: tn.bitcoin on February 23, 2014, 04:46:37 AM Hello All,
I had lost 10.5BTC's from my BTC-E wallet, there was no confirmation mail send to my mail id, but the withdrawal are made, how is this possible. BTC-E had given transaction number for all this fraud transacations? How is this possible? Now had created a ticket to their support with number: ADK-571-93590 Totally frustrated by their security!! Any advice, how to recover this mates? |