AndrewWilliams (OP)
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November 26, 2013, 08:31:20 PM Last edit: December 04, 2013, 07:09:48 PM by AndrewWilliams |
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I went to login to my email today and could not login.
I went to BTC-E fearing the worst and tried to login, and it keeps giving me the invalid login or password message. When I try to login to the support section it says invalid email or password.
All my info is correct. I created a support ticket and am waiting for a response.
I made a large deposit last week via bank wire that had not shown up as deposited yet and need this fixed ASAP!
Does anyone have a direct way to reach someone at BTCE? I already messaged "btc-e.com" on this forum but no response yet.
EDIT: UPDATE
While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.
BTC-E please fix my account, thank you.
I will post updates here as they happen.
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ToTheMoon1k
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November 26, 2013, 08:33:06 PM |
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I believe they have a Skype account that they watch over, if I remember correctly. I will check
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ToTheMoon1k
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November 26, 2013, 08:34:41 PM |
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Here is all the contact information. Contacts: @btcecom Icq - 610112128 Skype - btc-e.support E-mail - support@btc-e.com
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mvdheuvel1983
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November 26, 2013, 08:35:34 PM |
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Did you use two factor authentication?
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AndrewWilliams (OP)
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November 26, 2013, 08:36:36 PM |
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Here is all the contact information. Contacts: @btcecom Icq - 610112128 Skype - btc-e.support E-mail - support@btc-e.comTHANK YOU! I am skyping them as we speak. No response yet though! ![Sad](https://bitcointalk.org/Smileys/default/sad.gif)
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AndrewWilliams (OP)
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November 26, 2013, 09:08:20 PM Last edit: November 27, 2013, 12:50:25 AM by AndrewWilliams |
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Talking to them now.
I'm really pissed this happened. It might be someone on this forum who was looking to do a purchase and had my email address and did a brute force attack on it.
There is no other way. I do not download random files, and have latest anti-virus and anti-malware, which is always running. I am EXTREMELY careful with downloads.
UPDATE:
HACKER INFORMATION:
r33d**********@hushmail.com 106.187.90.158 26.11.13 20:17
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btc-e.com
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November 26, 2013, 09:09:45 PM |
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I went to login to my email today and could not login.
I went to BTC-E fearing the worst and tried to login, and it keeps giving me the invalid login or password message. When I try to login to the support section it says invalid email or password.
All my info is correct. I created a support ticket and am waiting for a response.
I made a large deposit last week via bank wire that had not shown up as deposited yet and need this fixed ASAP!
Does anyone have a direct way to reach someone at BTCE? I already messaged "btc-e.com" on this forum but no response yet.
Account blocked
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Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
BTC-E.com // Биpжa пo aвтoмaтичecкoй тopгoвлe Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
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AndrewWilliams (OP)
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November 26, 2013, 09:37:47 PM |
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FYI, the BTC-E support is helping me resolve the issue. Thanks.
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AndrewWilliams (OP)
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November 26, 2013, 09:53:50 PM |
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Did you use two factor authentication?
No, but I am going to now (as much as I hate using a Google product) ![Tongue](https://bitcointalk.org/Smileys/default/tongue.gif)
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Misterate
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November 27, 2013, 09:02:36 PM |
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Any conclusion on this? I recently had the exact same issue, and they aren't doing much more than sending me logs of my logins.
They don't respond on skype either :/
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AndrewWilliams (OP)
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November 29, 2013, 08:30:25 PM |
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EDIT: UPDATE
While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.
BTC-E please fix my account, thank you.
I will post updates here as they happen.
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btc-e.com
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December 04, 2013, 12:22:20 PM |
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EDIT: UPDATE
While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.
BTC-E please fix my account, thank you.
I will post updates here as they happen.
Hi Write the number of the ticket.
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Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
BTC-E.com // Биpжa пo aвтoмaтичecкoй тopгoвлe Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
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Kenshin
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December 04, 2013, 12:29:10 PM |
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Did you use two factor authentication?
No, but I am going to now (as much as I hate using a Google product) ![Tongue](https://bitcointalk.org/Smileys/default/tongue.gif) So you rather get hacked then use a Google product. ![Tongue](https://bitcointalk.org/Smileys/default/tongue.gif)
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TheFootMan
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December 04, 2013, 03:53:30 PM |
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Did you get this resolved?
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bitman128k
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December 12, 2013, 04:56:34 PM |
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That's great news to hear!
How long did it take you to get through to BTC-e on Skype? I have contacted them in Russian but gotten nothing.
I have the same problem you had and have opened a support ticket, but as of 2 days all they have sent is a link to their news section on how to enable 2FA (which at this point is useless to me) and a list of login ip details.
I am really hoping that my case gets resolved happily also, but I am not confident it will.
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TheFootMan
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December 12, 2013, 08:12:11 PM |
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UPDATE: Issue was fixed about 4 days later of me writing the post.
I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian.
As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700 ![Grin](https://bitcointalk.org/Smileys/default/grin.gif) After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away. ![Cheesy](https://bitcointalk.org/Smileys/default/cheesy.gif)
That's the best story I've ever heard. Just keep those funds. If the hacker is so good at trading, he should make his own account.
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AndrewWilliams (OP)
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December 13, 2013, 04:39:22 AM |
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bitman128k, just keep at it and remember to use google translate to message them in Russian too, not just English. TheFootMan, I'm glad too. ![Wink](https://bitcointalk.org/Smileys/default/wink.gif)
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X68N
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December 14, 2013, 11:42:23 PM |
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UPDATE: Issue was fixed about 4 days later of me writing the post.
I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian.
As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700 ![Grin](https://bitcointalk.org/Smileys/default/grin.gif) After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away. ![Cheesy](https://bitcointalk.org/Smileys/default/cheesy.gif)
hahaha, very good. I would cash out the winnings and keep the rest for trading, so you "saved" a part. greetings
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Freebitcoins2014
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January 27, 2014, 08:05:20 PM |
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Holy Crap BTC-E really knows what they are doing. Watch out people I just got hacked and lost almost 5000 XPMS. Someone just gained access to my account and converted them all to BTC and withdrew them out bypassing all confirmations and security protocol. Now I have nothing and what are they going to do about it? Nadda! How could their be no successful login authorization email or confirmation email for the deposite? Seems like an internal operation. Watch out guys, my advise is to use another site, BTC-e will fuck you and take it all. Dont be a fool and use a different exchange!
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