Bitcoin Forum

I deposited 10270 XRP 4 months ago but I didnt recieve my money in my account. At that time I want to sell XRP at price 2.5 USD (now the price is 0.84 USD). I lost alot of money because Poloniex didn't support my case. I tried to deposit 100XRP to Poloniex, after 1 hour my account show me that I have 100XRP. I wonder that did Poloniex try to prevent user to sell XRP (or another altcoin) when the price of that coin is go up?

I contacted Poloniex support immediately (Support ticket #672451), they replied me after 3 months that my case was processing, after that they didn't response anything anymore.

How can I withdraw my XRP? I dont want to sell XRP anymore. I hate Poloniex.

Here is my Ripple TXiD: https://xrpcharts.ripple.com/#/transactions/DCEACC92F32C661DD74D817BC643D0B4B97B35136E4AA51E79F6262BF3C8EAD1 (https://xrpcharts.ripple.com/#/transactions/DCEACC92F32C661DD74D817BC643D0B4B97B35136E4AA51E79F6262BF3C8EAD1)

Here is my Poloniex address: https://bithomp.com/explorer/rfmZRjSEj8QcnXseGf8UVMUichJeB1WJFf (https://bithomp.com/explorer/rfmZRjSEj8QcnXseGf8UVMUichJeB1WJFf)

And this is Screen capture of my Support ticket in Freshdesk
https://tiendientu.org/wp-content/uploads/2018/05/screencapture-poloniex-freshdesk-support-tickets-672451-2018-05-03-15_15_37.png

Shame of poloniex, this is why I don't use them anymore.

They have prevented some users not to sell during the ATH and if they are really into their customers they would review their backlogs from time to time and in your case, they didn't.

Sad that you have lost lot of money, you can create a scam accusation against them.

If its exporting or importing your alts to or from Poloniex most likely you will encounter a delay problem and its not only you who complained about this. What I do for alts is I convert to BTC since I don't see any problem with exporting or importing your BTC to or from Poloniex. Its just that Alts that is affected. If you don't hear from them try to message them through Twitter or tag them on your Twitter post. Most of the time they reply. They don't want their inefficiency to be made public.

Shame on it, dude. Try to make several posts on social networks to spread the word.

Try to tweet about them on Twitter, dude

I hate poloniex. Until now I am not yet verified. It is still processing? Other users or traders are already verified in just one day. I use government ID but until now they don't accept it? Poloniex does not accept government ID? I heard it is valid to get verified. I don't know what they want. All my coins are already withdrawn anyway.

And tag them on your tweet so that you can caught their attention. You have to also try reddit. Some of the poloniex staff in reddit are ready to answer your problems.

Poloniex is not adding deposits to peoples accounts. poloniex is not passing on the funds when traders withdraw. poloniex is not addressing the problem.

When Poloniex posts on twitter the most common reply is people asking about missing funds, support tickets and moaning about lack of any action from the support.

Many reviews are about people scare of missing funds.

I think Poloniex is about to exit!

lot of people done that

Circle has bought Poloniex, I don't belive they will go quickly

Reputed exchange like Poloniex did like these. :o this is insane and never go to poloniex again.

But I don't have no idea of what to do now because your money os on their hand now so you need to wait for them to return or else no choice for you.But this can help other users not to do the same mistake of sending large amount of coin at a time.

I saw a lot of people complained issue like me, on there Twitter, I think Poloniex is trying to do slow support. The other platform they support is quite fast and easy. Just check the TXID and add money to the balance, why do they let people wait so long?

Man,why does it take so long? Maaan, they are crazy. Will never trade there anymore

I just hope your problem will resolved soon, OP.
Honestly, we can't do much about this issue, i can only say try to post on their ANN thread https://bitcointalk.org/index.php?action=profile;u=139578
Or pm  busoni (https://bitcointalk.org/index.php?action=profile;u=139578), The owner of Poloniex (But he hasn't been active since 2 months ago)

So he can create thread on Scam accusations section and DT member will red tag them if the case is strong enough and it may decrease that exchanges reputation so he may try to resolve his case if he find that red flag in him.

I don't think they even care if ever it is true that the owner of Poloniex is active in this forum and the account got flagged by a DT member. Their business will continue and Poloniex will continue to serve the public because those with large deposits in Poloniex will be afraid to pull out their money there, Poloniex might start freezing accounts if they see huge withdrawals.

horror! idiotic stock exchanges with their irresponsible technical support. Now it is everywhere, unfortunately

It doesn't look like technical error,they froze his account with intention,so people please stay away from Poloniex after this because they might get away with all your money.That is why it is important to store all our money in a wallet,if we keep that it in an exchange the problems like these will happen always.

https://imgur.com/a/oxjMbna

https://imgur.com/a/SeEwBDN

The exchange does not give me my money for 4 months! Help please someone, they do not want to even talk to me! Wrote everywhere wherever possible, on Twitter, Facebook!

Ticket: https: //poloniex.freshdesk.com/helpdesk/tickets/754683

I've been using Poloniex for a long time, when I saw this i started to worry because there are other people similar to your situation. Unfortunately crypto money has its disadvantages.

Dude, you gotta stay focused.

I have long since left ploniex. there are many cases about poloniex, you should use other exchangers such as idex, tidex, kucoin and others.

This is a very horrible case, showing the inaction of the exchange. Try to write about your problems in social networks, it may be that as it will speed up the process. Good Luck

I hope poloniex will resolve for you. Good look.

Thats hard mate,I can't believe that POLO will turn out of control,May I ask a question,They not even reply you about your concern?I have some few coin on them,Now im just worried if can't withdraw this...checking my polo account now..

I didnt have any issues with polo, they even help me once, when my account was hacked, but some months ago i withdraw all my coins from there and stopped use it. Hope they will give your coins back. Good luck.

I do not think so, please connect with their support to help you, but some exchange do this action and it is not frist time that I hear this type of event on the exchange. you can exam other exchanges to see the result there are so many exchanges

I do not know what to advise you. Knock in support, only this option, in my opinion. Remember that sharing polonnikov is shit. It has long been clear why to keep funds on this exchange. I can wish you good luck, if you succeed, and you can all return this exchange, forget this exchange

Polo can be a pain to work with sometimes. When they work they work great, but then when they dont they end up with a years backlog of tickets. If I were you, I would use a different exchange. Polo problems generally take too log to resolve.

No need for you to qoute down all of the things being mentioned on op you are just giving out a big space on what you had posted which do hurts in the eyes..

If we do try to look at here basing on the ranking https://coinmarketcap.com/exchanges/volume/24-hour/ its already on top 22 which does it mean this exchange would go down even more if these issues would continue to pile up.

wow that is a big amount of ripple. I wonder why poloniex doesn't solve his problem. this makes me think to move all of my funds from polo because so far, I don't have any bad problem with them and this makes me worried and I don't want to get the same problem.

I hope that the support system will help him and give that coins that already in their frozen wallet. so what results so far?

Poloniex used to be one of the top trading exchanges, at this point last year every new coins was desperate to get into into bittrex or poloniex. Now, no-one is bothering with it due to poor support, most likely due to lack of staff. It's all about binance now!

I'm sorry. I had no such experience with this exchange. My friends had late withdrawals and late deposits. They wrote in their Twitter and all quickly it was decided.

I tried this afternoon. Thank you for you good news


Last time I had same case, but after 24h they processed (maybe it was a small value).


They still do nothing. So many people have same experience like me. They are still waiting for supporting from Poloniex.

This happens a lot. When it is haig, it is blocked the withdraw, and once it is down, is no more blocked.

The Poloniex exchange is a system with a clear and friendly interface, rich functionality. It provides a high level of security, acceptable terms of trade. If you close your eyes to the lack of a mobile application and exclusively the English interface - you can earn on it.

I have not used poloniex for a long time, but some time ago it was one of the best exchanges, at that time, of course. It was before the binance. Now poloniex not even in top 20 I guess. Maybe now they have problem with money and can't hire so many specialists that they need.
There were no big problems with polo, at least from citizens from the United States or western Europe, but someone wrote on Twitter that they had problems with the withdrawal these guyes from  eastern Europe, Ukraine or Russia. You should write again to their support because only
 polo support can help you man.

Problems with poloniex's support strarted when it was bought. Some tokens do not deposited, some do not withdrawal. I know one guy, who create a lot of tickets every day and his problem was solved

Maybe not all users go through everything as needed, because there can not be a flat claim. Perhaps there are some problems that traders face on this exchange.

Tbh i never had any problem while use poloniex until now. All deposits and withdrawal went successful without any problem.
That's rarely for poloniex solve the problem when that guy always keep sent ticket everyday.

This is a trick and the exchange is used to limit the amount of money withdrawn when the market goes down and everything will return to normal when the market stabilizes, which makes many investors feel extremely uncomfortable.

Have you raised ticket to their support them yet ?

I thought that only I have the same problem. Now I know that this happens quite often for everyone.
I also had problems with withdrawing funds, especially when bitcoin was 20,000 or something. I was very nervous about that, I wrote to the support, but then I thought that it was just very much of my people selling or buying that's why we have such delays. Now I think I was a little naive and didn't mention that exchange using our coins for their purposes.

What is exchange website that you are mention ?

Poloniex is not adjoining raises to human beings accounts. poloniex is not going on the process when bargainers pull back. poloniex is not speaking the hitch.

Poloniex scammed some friend of mine. One man lost 100k USD and support not repling...

Poloniex is not adjoining ousters to citizens declaration. poloniex is not departure on the process when bargainers recoil. poloniex is not addressing the problem.

I still do not understand why use this exchange. She deceived people from the very beginning. I recommend trying to disassemble with your problem and never use it for this exchange

I have never used this exchanger, But alas, I do not like it anymore. If the exchanger is a real fraud for users, then the administration should file a lawsuit in court.

One month after denouncing Poloniex behaviour, maybe Truong Ngoc Vuong could tell us if they found an arrangement or if he still feels scammed.
Hope everything's ok now...

Thank you for sharing this case with us, i have joined this exchanges, but this will be my consideration for using poloniex in the future.

WOW! I had the same situation with these disgusting people! Only they answered you in 3 months, but they still have not answered me! Since then, I decided to have no more business with them!

I was interested in trading on poloniex last summer. I submitted an application and documents for verification, wrote in support of 3 times. As a result, I was verified after 6 months. After this speed of work, I don't want to use this exchange.

I have a similar situation and was. Are you sure that you have specified the correct wallet or secret key or something else that was required when transferring or replenishing??? That's why you shouldn't blame others for your mistakes.

an interesting statement, poloneks is considered a fairly authoritative exchange.

With technical support Poloniex really has some problems and because of them people lose money. It seems to me that Poloniex needs to solve this issue somehow and pay all such customers at least some penalty.

It is best to use Binance, because that this is one of the most authoritative and popular exchanges where everything happens honestly and openly ...

I recieved my XRP :( 2.5 USD that time, now is 0.5 USD :( continue hodl  ;D ;D ;D

Currently Poloniex is considered a reputable Bitcoin trading platform in the US, however due to the poor customer care of the state is making a lot of bad comments, which also become less prestigious for new entrants to the market. So I think you should contact with them through telegram chat and get feedback

Every team that values their customers will do everything To satisfy them and solve all the problems. Therefore, you should always contact the team and raise important questions for you.

This is bad. I think you should post some other social networks: twitter, facebook, telegram, ... of the project. They need to have a reasonable answer for this. good luck!

Poloneix receives too many complaints, and people will not use poloneix if they do not fix their complaints ::)

Seem like poloniex is not a good exchange to trade anymore. Number of complaint about poloniex is increasing day by day and seem like owner of poloniex don't really care about solving these problems. If anyone is using poloniex and they need to contact to support so I think they'll need to wait until they die to get respond from support :))

That's one thing about barely popular exchanges, this happen without regulations.
Poor customer service is also a common issue with many of them.

If the problems happens few months ago and until now no action from their side, then they have scammed you, no questions ask, they did that., we are so sorry for what had happen to you, but maybe next time, you need to choose the best exchange platform like binance and some of the top performing exchanges in coinmarketcap. Just move on.

You participate in the bonus program of this star project
Nothing attractive

I dont think they scammed you, there might have been an internal problem. Plus we never heard back from the original poster

I hope everything will be fixed soon, and there will not be such jambs, because I use it myself and use it very much, it's a pity to lose everything.

I left poloniex just because of such things. I decided to withdraw funds, funds were withdrawn from my account but did not reach the final address. I fought them for 2 months sending almost every day letters to support until they returned my funds to me. It was an awful period in my life, reading forums where hundreds like me, worrying about my money...

Previously, such exchanges as Poloniex and Bittrex were the best. But they stopped developing, doing new listings, and the support service began to respond much longer. I understand that these are American exchanges and they want to work in the legal field, so that they have standing clients.
I will primarily work on the exchange where the support service answers quickly and does not ignore our requests. I had half a year ago withdrawn all my assets from these exchanges.

Can you lock this thread since your problem has been resolved?

No need since he received his token.

You are off-topic.

Can you read some post above yours? OP has said something.

If your complaint has not been accepted so far, then you are likely to be deceived. I am disgusted with Poloniex. I think you can report this matter to more media and social media now, let everyone join together. Put pressure on Poloniex!

Poloniex ? Impossible.Please, check again or contact with Poloniex Team.I hope everything will be okay.

I think that there is always a person who was scammed by any other exchange. Even top ones. S...t happens.

What’s wrong with this exchange? I remember those days when Poloniex was at the level with Bittrex. Now it’s low-level exchange for me. I think the second best quality exchange is Binance

There was a BIG price rise in Steem/SBD last year and as soon as that happened Poloniex took their wallets offline; that was mere moments before I sent me Steem & sbd to them. It took weeks to get that transaction approved, and ever since then I've not used them. I know I generally don't have any problems with them but ever since then I've stayed away.

at least you have to make a ticket and send it in support, and do not make one but repeatedly with the same sentence and explain your problem do not give up until there is a response from the poloniex.

That's very bad experience from such exchanger and poloniex was one of the best exchanger before but I don't why they allow themselves get to this low.  There management and support recently is not encouraging at all. Sorry for your lose but next don't only use their email support

I think this may be some kind of technical error, I hope it will be fixed.

I hope that you were not deceived intentionally, but there was some kind of technical problem.

poloniex are testing your patience. I lost my cell phone, and also my google authenticator, and I had to email every day to solve my problem.

Poloniex has been the leading exchange market in the cryptocurrency market with daily trading volume is extremely large but now it has generated a lot of problems and has lost the confidence of many investors. Currently I prefer to use Binance and Houbi to trade because it's safe and more supportive for investors.

I always with disapproval belonged to this Exchange. May be Exchange not a bad, but to support is not possible to reach

This is so bad and  heartbreaking, I know how you might have feel when that happened, I have had the same experience with exmo exchange and since then i swear never to use them ever again. take heart and move on all is well.

The exchange is a scam. A lot of people still have funds there until they fill-in the KYC. They didn't give people enough time and warning about the KYC.

Stay away from it at all cost.

This is really bad to hear, but i have been using poloniex for a very long time now and  I have never encounter any of such issues with them, I guess something might have went wrong somewhere, but i really frown at their response time, I will advise the community when they have such issues with any exchanges, take your case to social media, they will respond quickly.

I guess something must have been gone wrong somewhere along the line, Poloniex used to be my favorite exchange as of last year, but their non support of erc20 tokens of newly concluded ICO made me to move away from them and it's been so long i used their platform last, it's bad from their side to hear such a news and I hope they have solved your issue by now, though it would be painful for you, concerning the amount you have lose already, but you have to move on.

Poloniex is now a volatile stock exchange. The old was very good. But I never go in now. It does not even add a coin / token.

this is the biggest warning for me, I used poloniex and felt comfortable. doubt comes after the trolbox is removed.
and proven poloniex bemasalah and worried.

Qouted for your google translated.
I don't understand what do you say, if this is the biggest warning for you, you should be say "ok, i'll leave poloniex and move to other exchange" but you didn't say that and say you are feel comfortable (wth). Trollbox got removed has nothing to do with problems on poloniex, the only way to solve your problem is throughout support ticket.

Some exchanges totally lacked swift support response to their users making it look like they don't care about whatever need or problems the users may run into, these are the things that differentiate the good and the ugly

I think the deposit in poloniex is usually very long entry you just need to wait but if it is too long you should make a ticket available on poloniex website to accept all complaints from users. for now you better avoid poloniex because I see very little volume trading there.

This is bad news for Poloniex, I have a Poloniex account and currently I think I have not found any problems with Poloniex but I need to be more careful for the next,

OP have waited for 4 months and he already sent ticket for poloniex. If you can't understand what OP said, just open page 1 and start re-read.

awful tech support! Now everywhere this ...

Did you get your money? I hope you did.

I always did not like this exchange because of the slow answers in the support. One of my questions took more than a month to resolve. Good luck to you.

I hope in the future, poloniex can reduce their bad services and they can make their customer satisfaction with their services. I see that some people have a problem and meanwhile, the other people don't have any problem. maybe poloniex needs time to solve your problem and sometimes, it needs a long time before it solved because poloniex get a thousand problems and the problem was not just from us. there are many more people that might have the different problem than us so give them a time to solve every problem.

there are news about that
https://cointelegraph.com/news/poloniex-is-officially-in-trouble-after-ignoring-hoards-of-complaining-customers
Looks like not just users mentioned about scam on Polo exchange. That was not bad exchange some time ago, unfortunately founders forget about customers and reputation. Greed is bad and this is one of examples.

This is a good news, I hope this precedent will become a good example for other crypto exchanges

poloniex is already a bitch I can not make the sale bittrex and binance look better. poloniex does not give anymore trust

too dangerous to enter this market, is very risky and this thread is proof that poloniex has ignored their users.
very worried when I often trade there, all seems fine. bittrex could be another option.

I knew they aren't trustworthy enough. I'm glaf I transferred all my bitcoins to Binance. I have also received an email forcing users to verify their  accounts to be able to use it again. That's really bad because most exchanges give a 2 btc limit but they don't. Poloniex are really scammers, spread the word guys.

are your transactions so far undeliverable? if it still has not been sent then you have to make a ticket for poloniex and try to get an answer from them and do not get you wrong when doing the transcation.

I was really fortunate in your name. but in general there are certain problems with ripple. they are forcing people to confiscate some stock market sites and not to deposit money. we are trying to trust them and take action, and they are usurping our money. obviously i am using binance and kucoin. or the ERC 20-based decentralized stock exchanges.

Poloniex is a central exchange. it has the initiative. When u deposit the coin, it begins to control your money. u have not signed any contract with it. we are always a weak side . so , centralized exchange is an immature way to solve token transactions.

I am sorry about your problem, it seems that the proof of you attached is accurate enough. it would be better if you create a thread in the Scam Accusations (https://bitcointalk.org/index.php?board=83.0) section to help others to avoid the same problem or you can move this topic there

This market always has questions. From the beginning, I could not pass the verification. Documents have fun more than a month. Sometimes there were problems with withdrawal of funds. In the end, I just stopped using it, I also read a lot about them on the forum

When I started trading a little over a year ago. Poloniex was the rave of the moment then. It's quite unfortunate Polo's fortune have changed, from being the number one exchange to almost a dead exchange. They are responsible for their own misfortune. They had it all, but they squandered their opportunity. Polo is graveyard now, the world has moved on to other good exchanges. It's Binance turn now, hope their success won't get to their head too. Only time will tell

I used to use this stock exchange for a long time, and I do not know how anyone, but I did not have any problems with it at all. It does not matter if it's a deposit or withdrawal of funds - everything went well. The only small problem was, not even a problem ... I do not know what to call - it's a long time to verify the account.

And today in one of the telegraph groups, I read that one user has been verified for almost 7 months - I do not know if this is true, but that's what I today deducted. Well, I believe this more, because I often saw complaints about the verification on the forums, well, I was lucky a bit more!

Poloniex scamed long time ago, I think more than year ago it was one of the best exchanges , but 9 month ago there were first signs of scam. When people wrote how polo frozen their deposit without reason or even excluded them. After that things just get more worse.

There is no more trust Poloniex after this, I think it makes sense to conceive and no longer go there.

LOL. I've not used poloniex for months cause I don't feel like to trade on poloniex anymore :)). You guys know that it's a little bit inconvenience when we have to complete Recaptcha so many times if we wanna trade on poloniex and seem like support of Poloniex don't wanna work anymore :).

I do not think they cheated. However, their support team works quite poorly, sometimes you have to wait a long time to be able to solve their problems. I transferred all the money from Poloniex to Binance.

Poloniex generally a strange exchange. A friend of mine has blocked an account for unknown reasons and the support is silent and nothing answers. They live there probably. As soon as possible all this business was regulated and there were no such situations. Then investors in the crypto currency will be much more and we will be able to earn a lot of money.

Poloniex is a central exchange. i am full of concerns about the centralized exchange. it is unreasonable. in the event that you have not signed any contract with it, u transfer the funds to its account. this is incredible . i will use the decentralized exchange as much as possible.

Too sad to hear your story because of you loss of big amount due to poloniex problem have to share your bad experience with polo all social medias until reach every one.

I always thought that Poloniex is a reliable exchange. Very unpleasant to hear that. I heard about the same issues on yobit and bitebtc, but I've never come across such situations personally.

Feel pity for you as regard your loss with poloinex,  I've stopped using that exchange a long time ago when they don't respond to customers complaints,  but are people still using that exchange??  I feel pity for those that still uses it

I recommend using exchanges like Binance that already require account verification before you even start using it. This will certainly give you more peace of mind in your operations.

poloniex has deceived us, and other centralized exchanges may deceive us. centralized exchanges can be a big problem. it controls our money. we cannot effectively restrict it. this trading model is very bad. it will continue to generate many problems. i like decentralized transactions.

I think, that poloniex was one of the best exchanges before opening Binance exchange. But now this exchange is developing every month and add new coins

Op already got his XRP back from poloniex. Can you atleast try to read the whole thread first?

Which exchange site you mean keep developing every month? Is it poloniex or binance? Poloniex rarely listed new coin/token on their site, recently they have added EOS coin.

Poloniex is recognized as an enterprise specializing in monetary services. Poloniex does not have a minimum deposit, which means that customers can invest any amount of money initially. That helps those who have less money can still be sent

Yes, there are many people have positive opinion towards the poloniex exchange but very few people has negative impact towards the Poloniex. In order to overcome those we have to give it a trail because previously they had some challenges but now they are overcoming it.

Have you invested in trading at Poloniex so this trading platform you find is safe for you? This is a very reputable US trading platform with lots of e-currency traded through which you can make long-term and short-term investments.

trade at the decentral exchanges. there is no risk that your coins will disable