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Title: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: fenglee on December 05, 2013, 12:45:10 AM Hi, i had USD hold in my account for a long time, i had uploaded ids and bills long time ago, but no-one replied, can someone from BTCE have a look and RELEASE MY MONEY ASAP!!!!!!!!
your support team is not answering me at all! TICKET IS HERE: https://hdbtce.kayako.com/Tickets/Ticket/View/31298 Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: btc-e.com on December 05, 2013, 01:36:45 AM Hi, i had USD hold in my account for a long time, i had uploaded ids and bills long time ago, but no-one replied, can someone from BTCE have a look and RELEASE MY MONEY ASAP!!!!!!!! your support team is not answering me at all! TICKET IS HERE: https://hdbtce.kayako.com/Tickets/Ticket/View/31298 ticket number? Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: joesmoe2012 on December 05, 2013, 01:42:55 AM 31298?
Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: btc-e.com on December 05, 2013, 02:17:37 AM Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: btc-e.com on December 05, 2013, 02:19:29 AM Hi, i had USD hold in my account for a long time, i had uploaded ids and bills long time ago, but no-one replied, can someone from BTCE have a look and RELEASE MY MONEY ASAP!!!!!!!! your support team is not answering me at all! TICKET IS HERE: https://hdbtce.kayako.com/Tickets/Ticket/View/31298 #180774400 +XXXXX.XX USD Manual deposit wire 03.12.13 22:05:03 Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: fenglee on December 05, 2013, 03:00:38 AM ticket number is #IVO-968-28382
thank you for unlocking it.... have you checked my id and bill and happy with it? the next time i wire transfer , is it going to money hold for 30 days again?? Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: ginbank on December 05, 2013, 09:43:24 AM I have the same problem as the OP, uploaded ID, bill, bank reference letter stating that I am the person who can operate the account and the name of my company, then after further request from btc-e also uploaded a certificate of incorporation for my company, but the hold is not removed, ticket ID #MZC-861-86298
Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: btc-e.com on December 05, 2013, 10:12:19 AM ticket number is #IVO-968-28382 thank you for unlocking it.... have you checked my id and bill and happy with it? the next time i wire transfer , is it going to money hold for 30 days again?? unlock Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: btc-e.com on December 05, 2013, 10:13:58 AM I have the same problem as the OP, uploaded ID, bill, bank reference letter stating that I am the person who can operate the account and the name of my company, then after further request from btc-e also uploaded a certificate of incorporation for my company, but the hold is not removed, ticket ID #MZC-861-86298 unlock Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: ginbank on December 05, 2013, 11:30:05 AM Thank you!
I can confirm my HOLD is removed. I will try a small withdrawal of BTC to my own wallet now. :D I would like to know, if I send more USD, or if I send EUR , will I get a new HOLD again? Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: ginbank on December 11, 2013, 10:34:43 AM I would like to know, if I send more USD, or if I send EUR , will I get a new HOLD again? I have received a response by btc-e to this question and I want to share it, in case someone else is also hesitant to send more funds after the HOLD was cleared: As long as the sender of the bank transfer does not change, there will not be a new HOLD on the account once the first HOLD was already cleared! Good news. Also I received confirmation that there are not currently any problems receiving bank transfers from their end. Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: bitmonster26 on December 11, 2013, 12:55:43 PM I have had a money hold on any withdraw, even after submitting multiple tickets i have not heard anything of my hold being released. In my tickets I provided my ID and most recent utility bill, today I checked to see if the hold had been released and as of now it is still there. Will someone from BTC-e please release my funds ASAP!
Title: Re: BTCE Please RELEASE MY MONEY - Money hold for a long time Post by: smoothlikebutter on December 13, 2013, 05:06:44 PM Hi, please may you release my money hold?
My credentials were accepted two weeks ago but the hold is still there ??? Thanks, here are my ticket details: XWR-451-25758 - accepted one. and VQQ-460-52966 |