Bitcoin Forum

What is up with Cryptsy.com that after 9 confirmations the bitcoins still don't show up in my account?  I mean, this shit is automated, right- there aren't little people inside the website writing my balances on a chalkboard.

That's odd; I am actually thinking that it does.

It kinda does sometimes. I put in an open order, and it deducted my BTC with no order placed :-\

It's really sucking lately. Seems I have to put in a fucking ticket everytime I do a trade or deposit. Enjoy those fucking drinks in Vegas, Vern... we're stuck with this glorious mess you have made...

Yeah, I just got that too. I've put in a support ticket. I'm sure they'll sort it out.

yes

Considering it takes 10 confirmations and you are whining here after 9... I really feel sorry for their first line of customer support.  :)

its never happen to me I am using this cryptsy.com for last 4 months every time very quick response from them

happened to me right in front of  my eyes.

i put an order, the order was set and like wtf, the order dissappeared, i'm thinking yeeee i bought my coins.... my coins??? where the hell are my coins??

btc refund NO
freslly bought coins NOT THERE
trading action at the trading history (mine/coins) NEVER SHOWED

funny thing is that i was thinking to buy those coins like 4-5 mins and some other actions took place right before my order. THOSE TRADES DOESNT SHOWN EITHER

WTF ??? ??? ???

Yeah, me to 2 buddy, i'm like a cryptsy fan boy since day one, and its the first time i'm freaking out.
i never had any other major (deposit/withdraw) problem ever

People complaining about cryptsy, btc-e...
They all seem to "suck" sometimes it seems. Only the suckers are we...
But what choice do we have?
They are all more-less the same and we're stuck with them.  :)

Waiting 4 days on a WDC deposit,

You should contact the owner of cryptsy.

holly cow close this exchange first if there is a problem not like this we keep trading and we dont know where is our coin, i just place an order on a xpm and when a press buy nothing happen but my btc gone, i said maybe it will sorted out soon maybe delay or something so what i did i sell my quarkcoins because the price is dropping i place a sell order and click sell good its appears that my coins was sold but my btc balance remains empty, so what the hell is going on? im so worried now to do such trade at the moment, so please solve this issue ASAP. thanks, (YES IT REALLY SUCKS)

Discovered I had some Junkcoins, like 7k or so, had to start mining in order to move them due to a semi-dead network. Finally offloaded to crypty, sold for LTC , had both LTC and JKC disappear :| Waited 4 days or so , got resolved in the end.

I'm pretty sure they make enough money to be able to buy some new servers to cope with the traffic.

I guess it's just another "glitch" so they can make some additional profit here and there - unintentinally of course...  :-\

Cryptsy's lag is back it seems. It is tedious to trade in some alt-coins  :-\

Edit: Cancelled a sell order half an hour ago, still waiting. Also trying to send BTC to bitstamp, still shows as "pending".

Current volume on cryptsy close to ZERO.

What is going on?

i did some trade again and same shit happens coins disappear after clicking sell, how they can explain this no trade history, no withdrawal history and your coins disappear? i have more than 1 btc in my balance before now i got only 50 primecoin remaining if i trade it again i will go empty, should i trade it also so my balance will be zero without any withdrawal history?

The same, when I bought some WDC, the order is disappered. and my btc is lost.

hmmmm so im not the only one then so i think we dont need to worry they will return our coins with interest sooner or later :)

An official word would be appreciated. I dont like my BTC withdrawal still shows status pending after 40 minuts. Especially with the shit going on right now.

I lost my coins too, when i tried to buy some WDC this morning.

NO, it doesn't suck.
They are taking care of problems.

Got same issue with WDC (fortunately small amount). Maybe it's time for another exchange now.

Mine was from QRK. The admins are probably having a hard time deal with all of the annoyed traders

Same thing happened to me just half an hour ago, too. Placed 3 orders, confirmed each and then: nothing.
No coins were purchased.
The orders did not show up in the "open orders" tab.
But the BTC balance was reduced immediately.

So essentially, Cryptsy stole BTC from my account. NOT FUNNY!

also all day hanging coins unconfirmed

Deposits are borked completely now, 18+ hrs and not even showing as pending. 

Cryptsy, the very least you can do while mishandling our coin is to tell us WTF is happening!!!

No tweets, no customer service.  I'm done with cryptsy.

Everytime Cryptsy has ever struggled with new influx of users or a BTC crash, I have lost a couple coins here and there. Every single time they have taken the time to audit my account personally and return every coin missing.

They're very nice people working very hard so we can trade. Their job gets tough sometimes.

Over 50 confirmations and still my bitcoin is not there.  What a farce of a company.

Let's watch your business go from 100k to 5mill in a week and see if you don't run out of gems to sell or people to help customers, I bet you can't imagine having to run an online store with that kind of increase.

doesn't suck, I am using it and like it :)

Bitstamp experienced explosive growth as well, but it did not result in a breakdown in the system.  Look through this thread and see how many people have issues with them.  Also in a business like trading liquid assets that continuously vary in price, there has to be a higher standard.  It's nice that they fix problems after they occur, but sometimes this means the customer loses money.  With so many complaints about failed orders and failed bitcoin deposits it might be time for them to address some of these issues publicly.  Or they could just follow the lead of Mtgox- do nothing and say nothing.  Let another exchange step up and take their business away.

This is the next step:

http://www.seflorida.bbb.org/ (http://www.seflorida.bbb.org/)

And just a reminder for Paul Vernon; this is your mission statement:

Our Mission:

Provide a safe environment for users to trade crypto-currencies with other users in an efficient and easy to use manner.

This has happened to me a few times this week with PPC, BTC and XPM. It has always fixed itself after a day or so but still.. very unnerving and I have been taking my coins out as a precaution.

until I moved here
https://coinex.pw/
everything honestly and without delay

10 hours now with 5 BTC stuck in Pending. No response from customer service.

Maybe if they removed all the shitcoins (aka the entire LTC and XPM market) their servers wouldn't be this piss slow.

they do give you the coins back eventually it seems after and audit, but yes it is worrying to see btc vanish infront of your eyes

refrain from hitting refresh in chrome if your order does not show, several people who's coins vanished have said for some curious and unexplainable reason this could cause issues.

After the hack and balance issues---I am wondering if they actually have the necessary funds to cover the withdrawal rush.

I did not think it would be possible, but Cryptsy has made MCXNow look good.

^^ this, i'm a fanboy since beta and i've never not been able to trade there until now. My suggestion is my sig.

They're not going anywhere but were totally caught with their pants down when things kicked off. They will return any coins they have done so for me 3 times now. However yes there needs to be other alt exchanges asap. You can't expect them to be the only alt exchange around.

Their site is so much better than the other alt exchanges that everyone goes there.

Come on other alt exchanges put in some investment, register a company so people have faith and start picking up some of the slack here. Most just look dodgy run by some kid in his bedroom so nobody puts any volume through them. After the phenixexchange  incident everyone is cautious.

So if i register a fake company and create a nice looking webpage i will be rich is what you are saying :) ?

It sucks so hard. They stole 0.01 BTC from me! They are so desperate. I placed a buy order for Quarks and it didn't appear but it took my bitcoins, this is absolutely crazy!

never had any problem with cryptsy...

Im having a bunch of issues with the display of orders, its so far from accurate its not even funny.
Never had any true issue with funds though, it takes a while sometimes but that it.

Use Coins-e (https://www.coins-e.com/?ref=5335305884270592) exchange.

Even if you have not encountered balance, withdrawal, and deposit issues---site performance and stability has been abysmal, affecting all users. If you have not encountered a terrible user experience at Cryptsy, then you have not been using Cryptsy.

go here for support

http://webchat.freenode.net/?channels=Cryptsy_Support


use any nick you want to log in.

Cryptsy  has severe problems on the trading engine (for example LTC buy > LTC sell), in deposits (some coins losed, ticked open no solution), in balances (some markets are not showed, example XNC),..., and more.

The new page it's not working,...,

Looks like disappearing trade orders problem is common today.
They should temporalily shut down trading engine for maintenance instead of pissing people off  >:(

[10:19] <jelikish> pr9me are withdrawals working now ?
[10:19] <jelikish> should I attempt or better not now ?
[10:19] <@pr9me> jelikish, i honestly don't know


@pr9me is support staff.

Yes, Some mayor dudu going on in Cryptsy........... >:(

Some of my coins have gone AWOL also  ???

Yep same here about 14 hours ago I posted some trades and all my coins are gone. They need to stop trades long enough to fix issue.

pr9me is the only one that even help's with support. It would be smart to hire maybe a few more people, considering Cryptsy is currently having all sorts of problems.

My newest problem BTC deposit has been showing as Incoming for about 10 hours now. (15 confirms)

Cryptsy: post acknowledgement of the ongoing issues and status updates at a central location, and consider closing trading.

And please confirm that you have funds available to cover all pending withdrawals.

I created a new address and nothing showing for me yet,lucky you!

all fine here, my stable coin and wdc are there

I agree, the site is broken halt all trades and fix it first. Hire some tech people to assist because it is obvious they can't fix it or would have done so by now. Just coping with all the tickets is wasting resources.

It sounds so simple, doesn't it?  It's broken, so fix it.  Stop pretending that nothing is wrong- we aren't fooled at all.  Idiots.

Ha its almost worth the mess that is cryptsy right now just for that statement. Thank you for making me laugh.

Coming from someone that also has some SBC, they sure aren't going very well right now XD

I have several support tickets open, I talked to John on their IRC channel and he just said "you're on the list, but it's long" and only Vern himself can sort it out. He seems too busy tweeting that everything is solved to actually solve stuff.

:)

Irrelevant. If its broken, shut it down to prevent creating an avelange of support tickets you can't handle. Stop signups. Turn off the API. Then FIX IT.
Seems simple enough for anyone to understand except they don't.

I like cryptsy, but many deposits have vanished never to be seen again.

NEVER TO BE SEEN AGAIN

Ozgur Kaymakci
said 5 minutes ago

 Appears there was a hangup in the deposit program last night. All pending deposits will post shortly.
BigVern @cryptsy


https://cryptsy.freshdesk.com/support/discussions/topics/44307/page/7

Stupid trading site...when it get busy, the sites slows down and your orders are way behind actual charts...

NOT last night.  This is an ongoing problem.

That's what bothers me most about this situation: The BS news being tweeted. Not long ago vern tweeted deposits had been sorted out but mine certainly wasn't, and when i got hold of support on IRC the picture they painted was very different from the optimistic nonsense by Vern. This will take a lot of time, only Vern himself has the power to sort this out case by case, and we're talking thousands.

Rule 1 of a good business, certainly when BTC is involved, BE STRAIGHT WITH YOUR CUSTOMERS. Letting a malfunctioning site run while it eats more unsuspecting people's coins, and meanwhile downplaying the problems smells very fishy.

Hi all - I wanted to let you know that my deposit finally appears to have cleared. System may be coming back online.

I sincerely hope this is the case.

These guys are taking on a huge task dealing with alt coins, and are defiantly feeling the growing pains.

I hope they get everything resolved, but I think it might be time to pull the plug on the site and starting auditing whilst building infrastructure.

Cryptsy, the community thanks you for your services, but I think we all would understand if you had to shut down for a period of time to sort these matters out...

well not close down exactly but halt all trades for now and get the site stable.

Can I get an "amen" to that?

I would agree that they need to do something, maybe impose a trade limit until they are able to handle more. I mean they have to know what their hardware is capable of, just use that impose a trade limit and each time new servers come online up the limit until it isn't being reached. Then invest in an extra server or 3 to be safe lol
  :)

which DC are they in and why do they have to personally order in servers?? can they not get in softlayer somewhere or some DC that has racks ready to go? Does their sofware require some strange spec that DCs don't hold?

If this is what it's still on then possibly not a DC!
https://twitter.com/cryptsy/status/393026400925777921/photo/1

Still nothing from support and nothing shows in my account.

I just tested if my account has same issues and the answer is YES. I traded 14 Lucky coins for BTC. Trade completed long time ago, Lucky coins gone, but my BTC balance never increased.

What are you guys using while Cryptsy has problems? I'm thinking about trying Bter again.

Of course while I wait for these people to sort it all out, the coin I was planning to buy with my deposit (still not there) just goes up, and up, and up.  Has anyone asked for compensation in cases like this with Cryptsy?  Or are you just so glad to finally see your money that you forgive it out of the kindness of your heart?

No you are pretty much fucked in those cases.
I've been trying to buy some coins the whole day but my buy order vanishes and i get refunded so im pretty much in the same boat @_@

same =/ I figure that with persistence though, once the site does start working---there will be opportunity to land some buys that the people who have given up have left behind. SBC / WDC load up time.

my balances return to normal  ;D

all sort of bugs,glitches and lags happening but at least its not like vern wants  to steal our coins... like some other dude doing last years ....

I think it's being caused by the huge Quark volume

Yeah they won't  steal in on purpose of course they are good guys but their site is broken and it is annoying thinking you could have lost coins due to db corruption or overload.
 
They have trust they are honest but i worry if they can handle this large task the alt world is placing on them


With bter you can't deposit any coins there right now.

From his LinkedIn profile:

“Paul Vernon is the most versatile e-commerce technical expert I have ever known. Paul's expertise ranges from enterprise-level database design and implementation to VOIP phone systems and everything imaginable in-between required for the successful operation of a $100 Million+ e-commerce business.

Paul is smart, very smart and has a better understanding of business than most MBA's. Paul's unique combination of technical skills and business experience make him valuable to any organization interested in reducing the number of people required to make technical implementation decisions. I would highly recommend Paul for any CTO position where eCommerce is the driving force of the organization. "

Specialties:Web based application development, data center operations, unix administration, MySQL database administration, technical architect, process automation

Im actually certain that as soon as SBC is buyable again it will shoot up like crazy, its only available at cryptsy.
Quark has had some news so it might also shoot up but that at least has another exchange where its traded.


To be fair, cryptsy's growth was not forseeable by anyone and upscaling infrastructure is not easy when it was not planned for that in the first place.

This says it all.

Arizona State University
Degree Not Completed, Computer Systems Engineering
2000 – 2004

I've just tested sending 1.8 PPC from cryptsy to my bter account. It took few hours but they did deposit to bter and now I'm able to sell them.

Update:

Tested a Cryptsy BTC transfer to Bitfinex;  completed in 4 hours.

Not exactly lightening speed, but....

Also reconciled all balances to Cryptsy - checked out ok.

I just got all the quarks, like every single broken buy order make it through.

Too bad my balance is now -200 BTC

My latest deposit isn't even showing as pending....24 hours later. (168 confirms).  I'm new to virtual currencies and I can't tell you how disheartening this is.  Not having quality exchanges or at least one will only limit VC growth.

Same problem here. Sold some WDC. Balance reduced but no record of trade and no LTC.

I'm in the same boat... The alt I've been eyeing has since gone up quite significantly since I've made the transfer and wanted to buy in... This isn't the first time it's happened... Extremely frustrating when you want to buy a coin for cheap and are waiting for the transfer to come through, only to be sitting there waiting, watching as the price steadily increases

I haven't traded there in a week or two, but I have been trading there since they opened and I have never once had any kind of problem with Cryptsy.

Not saying other people are liars, just saying I've never personally had a negative experience with Cryptsy.

Same here. A guy in this thread (https://bitcointalk.org/index.php?topic=359824.msg3872197#msg3872197) claims to have found a solution. Try it at your own risk.

The issue seems fixed right now. The website is much faster. My 2 withdraws are processed within 3 mins.

So i take it that people are getting their coins back... well it would be nice if i could get my coins back and my tickets answered. Been waiting over a day now and my ticket has had no reply and I haven't gotten any of my coins... In case anyone from Cryptsy is reading these username is mook699

I haven't gotten any coins back. I'm so pissed because I wanted to buy WDC before the price jump, and it now it seems I missed it, or at least missed a better chance

It was the same with mine. Pending -> nirvana. I wrote a ticked, they responded 3 hours later with some predefined text block, but several hours later the deposit has appeared out of nirvana. The whole process was ~26 hours.

Зaeбaлa этa кpиcтинa yжe в xлaм! WDC нe ввoдятcя, битки иcчeзли, вcё нa xyй иcчeзлo! Tex пoддepжкa тyпo мopoзитcя! Пидapы eбyчиe  :-\

FWIW, my deposits from 20+hours ago are now in account and the ticket had been updated. Nothing missing that I can see and all balance, deposit and withdrawal pages seem to be correct AFAIK.

Tried a few trades and they went through ok.

Translated into English:

"Christina fucked this already in the trash! WDC are entered, chops disappeared, all on dick disappeared! Tech support stupidly Claus! fucking fagot"

Funniest fucking thing I've ever read.

I'm sure Google translator didn't translate it correctly, but I think I got the idea.

Open a support ticket.

They responded to mine in ~4 hours, and told me it should show up within 4 hours. It appeared about 3 hrs later.

Once i got the BTC, i made some buy orders... and it disappeared back into nirvana -_-

Still waiting for missing WDC deposit, no ticket updates. 5th or 6th day now I lost count.

I have sold 67.9 LTC for bitcoins, but my balance of bitcoins is empty. I have sold at 2:50AM aprox. (2013/12/07)... No open order, no trade history, nothing appears.

http://www.youtube.com/watch?v=6wCgZh-nczY (http://www.youtube.com/watch?v=6wCgZh-nczY)  :)

My coin deposit finally showed up this morning.  Made a few trades shortly afterwards and they went through almost immediately.  Happy again! ;D

"Cryptsy- really does it suck?"

Short answer: "yes".
Long answer: "yeeees".

yea,working much better today,slow deposits but withdraws quick,hope they get on track soon and up to speed

Yes sorted now.

Nothing but horrible experiences with cryptsy. How can a site operate like this? DO NOT sign up for cryptsy as my signature suggests. My current unresolved correspondence with cryptsy customer support began yesterday night ... finally received a response around 5pm today est stating basically that my problem was not fixed ... going on 24 hours of unresolved balance issues

   

[#27563] mincoin missing?‏

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Carlin Beisner
11:20 PM
To: support@cryptsy.com
Picture of Carlin Beisner

Aaaaand my 10 ARG is missing again seems to be totally gone I placed an order and it disappeared no order seems to exist ... Along with about 285 XJO exact same thing order placed now XJO totally gone ... the little bit of mincoin whatever it was is still not there ... the 400 globalcoin still gone ... not to mention the btc that has still yet to be returned to me on by now numerous failed buy order cancellations ... what the %$#@%GB%EW do I have to do here to get MY coins BACK ?!?!?!?!?! I live in FL nearby to your business center and drive a 60mpg gas efficient car - do I need to drive over there and "ask" in person where my coins are???? I have literally now like 0.035 - 0.040 btc worth of coins being mishandled by you and it's completely impossible to trade with my remaining balance with your site acting like this. For the love of god fix your shitty website so I can get my coins away from you people as soon as possible.
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Carlin Beisner
10:40 PM
To: support@cryptsy.com
Picture of Carlin Beisner
Sigh ... this is getting old messaging you all again and again ... I am still having ongoing constant balance issues ... theres like 30 % of my total coins just totally missing from various attempted trades and cancelled orders and etc ... This is just sad right now and I am taking my business elsewhere as soon as you return my god damned coins.
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Carlin Beisner
10:11 PM
To: support@cryptsy.com
Picture of Carlin Beisner

Yaaaaaa ... so DGC did finally come back after ... oh ... a while ... now I'm missing 10 ARG for the last half hour ... oh look there it finally goes back to where I can trade it , but yet I'm still missing a whooooole bunch of other coin now for hours ... Look ... if your site holds coins for hours and hours and hours on end and returns them later that is beyond not acceptable - just because you gave them back doesn't mean we as essentially paying customers due to fees are not getting seriously shafted here. If it holds them for 1 hour that is not acceptable. If it holds them for 10 minutes that is not acceptable. Honestly I DO NOT UNDERSTAND *why* this is happening and *what* is causing it. Explain it to me. Seriously. Explain it to me. Use small words big words I don't care. I'd really like to know so I'm not just going crazy here for the NEXT time this site eats my coins because as far as I can tell in the 2 weeks or so I've been using your site you have had problems for the entire 2 weeks. Tell me why my *instant* electronic coins get LOST for HOURS. It's pathetic. Do you guys have servers or hamster wheels? I realize I'm getting more belligerent with each message I'm sending you but I don't know what else to do.

AUDIT MY ACCOUNT - NOW - Right now as you read this - Do it 1st - Do it now - Fix my coins and I'll stop complaining I promise :)
Actions

Carlin Beisner
9:08 PM
To: support@cryptsy.com
Picture of Carlin Beisner

I'm really having serious problems here guys ... I'd laugh at this point if it weren't so seriously causing me difficulty in trading. I am now missing 25 DGC - Add that to the mincoin, btc, global coin, and whatever else your site has eaten of my coins ... WTF is all I can really say here ... Fix this for me and fix your screwed up site ... I am losing money and patience ... FIX IT FIX IT FIX IT FIX IT
Actions

Carlin Beisner
6:11 PM
To: support@cryptsy.com
Picture of Carlin Beisner

Yeah it's definitely not resolved at all. I'm at this point all screwed up on multiple coins as of right now still. Have sent several support requests regarding ongoing issues. I have missing mincoin, missing btc as a result of a yacoin buy order, missing 400 global coin, and there was another ghost order I can't even remember what it was at this point ... I don't have a photographic memory so I can't tell you what the little numbers were that flash for 3 seconds on the left of the screen. My account needs to be audited and fixed. Please sooner rather than later ...
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support@cr​yptsy.com (support@cryptsy.com)
Add to contacts
5:03 PM
[Keep this message at the top of your inbox]
To: carlinbeisner@hotmail.com
Picture of support@cryptsy.com

We have just done an audit of balance related tickets and have found your ticket to be unresolved. If your balance issue has been resolved, please reply to this ticket and let us know.

If you still have an unresolved balance issue, please reply to this ticket with your transaction ID, type of coin and amount and your issue will be escalated to our technical support team for further review.


Thank you,

Elen
Cryptsy.com

I've been on Cryptsy for months and never have I had any issues that newer users complained about.
Withdrew BTC to Bitstamp yesterday, everything was smooth.

People with problems on cryptsy respond here or send me PM

https://bitcointalk.org/index.php?topic=370240.0

This place is a joke, its seriously needs some regulation, crypsty are high volume trading on spreads and canceling sell orders so they can cash in.
Its been going on for to long now, its not hard when u are doing 10mil + volume a day to rent pubnub.com servers..... the only explanation for this is its more financial beneficial to not fix.
I just made my options clear in irc and was greeted with a instant BAN, now consider i have lost over 5btc with crypsty today and that is not including all my canceled orders and "missing money".
We must stand as a community and not let them get away with such blatant day light robbery. Can anyone suggest to me a new exchange to take my volume to please? If we stay at crypsty we send the message that this behavior is acceptable. User that was on the auto defensive baning all ney sayers but giving no explanation was "BitBob" i suggest everyon effected by this mark bitbob with the oppropreate feedback on his trust account. I have been a member of btctalk for 3-4years and a member of crypsty since day one, im shocked at my treatment, on christmass eve..... im dumbfounded.

It only eats your coins if you try to do something really complicated like cancel an order, so if you do decide to take such a drastic step be prepared to put in a support ticket.

Yes, people are getting fed up look;

http://robertmacbeath.wordpress.com/tag/cryptsy-sucks/

http://theuselesscounsel.wordpress.com/2014/01/21/beware-of-cryptsy-stay-clear-of-this-trade-site/#respond

http://www.reddit.com/r/CryptoMarkets/comments/1smr9t/hundreds_of_users_lose_coins_on_cryptsy_overnight/

https://cryptsy.freshdesk.com/support/discussions/topics/63934

http://www.talkgold.com/forum/r408177-.html

https://www.gldtalk.org/index.php?topic=1883.0

http://rddt.tk/r/cryptsy/

https://cryptocointalk.com/topic/845-beware-cryptsycom-is-a-scam/

finally got my dogecoin through.  ::) i hate dogelag  :(

Coined Up sucks now even more then cryptsy :-(

I personally like it, if you wanna check it out use my referall code
https://www.cryptsy.com/users/register?refid=128621

Been on cryptsy since day one and have made thousands of trades on there.
I don't really mind the trading lags so much.
My biggest problem is the absolute crap they are adding now.
Shitty clone coins within days (42, BCX) or others that were basically dead and could be bought up for peanuts (MOON, TIPS) - nice profits made there I am sure.
Meanwhile good coins like Blakecoin, Skeincoin and Vertcoin are ignored.
Seems completely corrupt.
Also, how come whenever a new coin is added, it takes hours and hours for deposits to hit? Meaning you miss the inevitable initial pump. What possible reason could there be for that I wonder?
I'm now using other exchanges wherever possible.

 
    Updated: Thu, January 23, 2014

    Reported By: Cryptsy Sucks — Canton Michigan

Cryptsy
1300 NW 17th Ave Suite 270 Delray Beach, Florida USA
   

    Phone:
    Web: cryptsy.com
    Category: E-trade

Cryptsy - Paul Vernon Florida, poor service, fraud, disgusting practices Delray Beach Florida

Cryptsy is an online exchange operated by Paul Vernon from Delray Breach, FL.

After being discharged from the US Army for sexual activity involving a minor, Paul Vernon set out to create an online exchange for traders of currency. Paul served for over 7 years in the US Army as an Intelligence Analyst holding a "Top Secret" Military Security Clearance.

Cryptsy is the worst online exchange of it's kind. Since it's inception in 2013 it has continued to be one of the most poorly operated sites in existence. What does his CFO, Stacy Taylor, have to say about all of this?

Some of the issues include:

- 503 server errors continue to pop up almost daily, rendering the entire site inoperable. It's not uncommon to read "Cryptsy is down again" in chats.

- Funds go missing from accounts, sometimes appearing in other people's accounts where they are withdrawn. One customer was reportedly able to withdraw 3 Bitcoins (approx. $2400 US) that he had never deposited in the first place. Also double spending is known to occur whereby you can spend twice the amount of coins you have, leaving you with a negative balance.

- Trades occur at a slow speed after being placed, often to the point where you lose money in the process.

- Cancelling a trade results in your funds being returned sometimes 30 minutes later. Should you invest your entire portfolio into a new fund and cancel it, you're broke for half an hour unable to take advantage of any other trades until such time Cryptsy decides to return your money back to your account.

- Horrible customer service. Trouble tickets are backlogged up to 4 weeks. Customers on Bitcointalk have been known to wait 3 weeks before any action occurs and even then it takes posting to an external forum sometimes to force any action.

- During Christmas 2013 there were approximately 230 complaints posted on Cryptsy's support forum from customers demanding their money be returned to their wallets. It was so problematic that Paul Vernon resorted to mass mailing all of his members to ask that they close their tickets if the issue was with funds, because they were working on the issue.

------------------------------------

Dear Crypsty user. This is a message in answer to many of the tickets we have been receiving over the past 48 hours regarding incorrect balances and disappearing coins.

First please let me assure you that your coins are not lost and are very safe.

For the past few days, due to an article in a few major media newspapers, we have been experiencing a major increase in new user signups, transactions and customer support issues. This influx put a tremendous amount of load on our servers slowing things down to a crawl.

To remedy this we added more servers, hired extra customer support agents, and moved the order cancellation routine out of the main trade engine so that trades will execute faster.

However the new routing was not cancelling the orders correctly since last night This morning there were a large number of unprocessed cancellations in the queue. That queue is now almost completed and 90% of cancellations have now processed your coins back to your balance.

There are still a few left to go, so if your balance is still not correct at the time of this message please give it a little more time to finish auditing.

We have corrected the issue that caused this and it should not happen again.

Please be patient as we go through our growing pains and continue to make Cryptsy the #1 coin exchange in the world.

If your balance is correct, there is no need to reply. If your balance is NOT correct, or if there is still an issue in your account.. please feel free to contact us.

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The issue should not happen again Paul claimed, yet it did, and does repeatedly occur. Instead of dealing one on one with customer tickets Paul chooses to mass mail people and hope that his weak excuses will suffice.

- Security errors crop up when trying to withdraw money or login. No explanation given as to why.

- A search of bitcointalk and.or Reddit will result in hundreds of complaints of lost funds, missing money that was given to other users, downtime, server errors, claims of fraud and people threatening to sue to get their money back.

 

They had some issues awhile back, but everything seems to be in the norm.  Although some problems do occur, the Cryptsy support team is very helpful.

After putting in a ticket, you can chat with the support time on the IRC channe #cryptsy_support

Ugh I f-ing hate this site. I tried it for trading doge and am instantly switching back to bter. Totally screwed me tonight.

Essentially I had a buy order which I clicked cancel on. It said it cancelled it and I click ok.

5 minutes later I come back finding that my buy order went through and I bought a bunch of doge for a stupid high price.

Never again am I using this exchange.

they have too many alt coin and making thier system slow

Cryptsy will be under investigation soon, their market manipulations will not go unnoticed.

market manipulation of what? fake trading tokens? lol

@BCX

It takes brain to realize what a market manipulation is.

mcxnow is doing business again, correlation or causation?

check the block explorer to see where your coins are
they already moved my coins to another address and my balance is zero