Bitcoin Forum

We apologize for the issues. I assure you vern has been working hard. I spoke with him throughout the day and he does not leave for Vegas until Monday

Here is what has been going on the last 24-48 hours

• We had the deposit program encounter some bad backlog of deposits overnight. Vern worked throughout the day to further optimize it and had great success. The deposit system still was working through some backlog so he worked to speed up the process. The program should be just about caught up now
• An error popped up during the day and trades were not being executed correctly.  Which ended up being a slow down in our database communications due to database lag. That has also been resolved
  
• During the database fix a variety of deposits deposits were not transferred successfully. Vern has done a scan for these and most if not all should be corrected
  
• He also did a scan back on a variety of wallets for the past 30 days looking for any missing deposits
  
• A system wide audit is not being performed to correct any missing transactions due to the issues
  
• Further prepared for the hardware upgrades at the datacenter
  
• We continued training our new support staff who are getting much more efficient and are able to handle a larger variety of issues

We appreciate everyones patience with the issues and are doing out best to better handle the recent volume increase and further increases

???

???

Fixed a typo. A system audit is NOW being performed

Vern is working on the balances issue. All users funds WILL be returned.

We apologize for slow responses on tickets. We have the full staff on them now and should work through the 3000+ fairly quickly

Things seem fixed now. Missing coins showed up, deposits are on track, and order placement is quick (and shows up on open orders).

Not for any reason other than to throw a contrary opinion in here, I've been using Cryptsy since it's inception. No affiliation with the site other than a user. While there were some issues with LKY for a while, and some major timeout/page-load problems (which seem to have ceased since the redesign and maybe some new hardware), I havent had a single major problem that wasnt satisfactorily resolved.  Haven't lost any coins (haven't had any mystery 60BTC deposit either)I think, credit where credit's due, it's not a bad site. Problems? Yes. Being worked on? So it seems. Kudos to Vern from a pretty satisfied customer. You may now resume your regularly scheduled bashing. ;)

At least I'm not the only one who has negative balances  ::)

Yo Mullick you might want to remove the "Inputs.io - instant bitcoin payments & secure wallet" from your signature  ;)

restored by BitJohn wow, i am sooooo relieved :)

best approach is irc support channel http://webchat.freenode.net/?channels=%23Cryptsy_support best of luck guys

you need to hound them constantly on #cryptsy_support irc channel, and i mean CONSTANTLY

BitJohn just solved my problems.
Now I can trade.

Confiance is restored.

Cryptsy support will answer to all your tickets, just a bit of patience required. Better later than never...

thanks BitJohn

Guys I know I have been a ghost of late but figured I get you all an update. Its overdue.

The lag etc has been caused by the massive influx of users to Cryptsy.

Here are the stats:

• Nov 24th Cryptsy had 17903 users 18 days later we have 64895 users. This is a 2600 ish average new customers a day.
• Most trades total in a day went from 66,000 record to 200,000. Previously it would fluctuate now its steadily rising every day is a new trade record usually beating the prior day by 8k or more.

What we have done to fix it so far:

• We have already added a bunch of new hardware have bunches more on order so were not caught like this again
• Optimizing our site to handle the massive growth and tweaking things to better cater to the customers.
• Staff is now about 13 people and growing.

We have a backlog of support tickets in the 1000's

• We will get to everyone. Might not be as fast as we would like to.
• Bulk replies yep we have done a few and it makes some folks unhappy in those are some pretty common fixes to the majority of the problems we see. Its an attempt to help as many folks as we can quickly not to blow anyone off.
• Leaving your ticket open when it is fixed still makes an agent spend 5-15 minutes on your issue.
• Some folks are doing 10-15 tickets on the same issues.
• Leaving out details in your ticket slows it down tremendously. Saying simply "MY COINS ARE MISSING FIX IT" will likely not get you fixed faster. Not that we dont want to help but the lack of detailed information makes the agent reply and dig it out.

.

One of the biggest tickets we get are from cancellations. I know its slow but if you mash the button a bunch during lag it seems to cause way more harm then good. If you have a balance error and don't want to wait for support. One little trick you might try is placing a very small order in the same coin pair for an amount that wont fill and cancelling it this forces an audit and may fix your issue. Try it on the buy and sell side might fix you right up. We have a fix for this but nothing is instant.

Some of the other common tickets.

New users and how to deposit BTC and other coins to your account

Once you have purchased your Bitcoin (BTC),
please follow these simple steps to add your BTC or any coin to your Crypsty account.

1. Login to your Crypsty Account
2. Click on your balances tab
3. Click the BTC or other currency Action button
4. Choose Deposit
5. Generate address and send the coin to that address.

New User Registration Issues
Make sure you fill in all the fields and avoid non standard characters.
Make sure you are filling in the Captcha correctly.
Security errors or errors in general due to the heavy load. (If you get an error, please refresh and try again)

Deposits
Keep these things in mind with deposits:

Trust Scores
New user confirms can take up to 1.5x longer than trusted users.
Your trust score builds over time with the more transactions you make and other criteria.
This process is in place to prevent 51% attacks and double spends keeping everyone's coins safe from fraud.

Out of date or out of sync wallets particularly Infinitecoin (IFC) .You will need to make sure your wallet is in sync
with the network and that your wallet is the latest version. (If your wallet is not the latest version, your transactions will not post)

We are experiencing some delays with wallets due to large amount of deposits.

Withdrawls
User did not confirm the withdrawl email.
To resend a confirmation, go to the bottom of your balance page and resend the confirmation email.
If you hit enter, the email will NOT be sent. You must click the link to send
Want to cancel an unconfirmed withdrawl? You can do this on the balance page at the bottom with the cancel option

Tradekeys are for user to user transfers on cryptsy only. You have to use an address to send coins to locations outside of cryptsy.

What are our fees?
Our fees are listed on every trade page 0.3% to sell and 0.2% to buy
Withdraw fees are based on the coin and what it costs to send that coin into the chain

Scams abound!
Watch our for trading software that isn't well known or accepted from trusted sources. We have confirmed one contains a keylogger
 - automatic bitcoinbot v4.5 it is a keylogger
Watch out for sites that are not Cryptsy there are some fake ones out there that steal your information and all others kinds of bad things.
Verify you have our certificate from Project investors inc.

Your coins are safe with Crypsty.We understand that delays can mean lost money and that that is unacceptable. All we can do at this time is assure you we are doing everything we can to get your coin to you as quickly as possible under the enormous amount of new growth we are experiencing.

Hope this helps some folks!

From other thread:

Mullick doesn't run cryptsy Vern does.  Mullick is just an employee.

They are now trading on negative balances.

Got coins?  Move them out now...

I was going to deposit $300 into coinbase and then use cryptsy to trade but now that I read about this I dont know what to do anymore.

Any other sites that trade qrk, dev etc?   I dont want to miss the boat on the pump and dumps.

bter.com does qrk and so does coins-e .... the Chinese exchange (forgotten name was supposedly adding it, too)

Cryptsy just added Dogecoin. LOL HAHAHAHAHAH

This place is a joke, its seriously needs some regulation, crypsty are high volume trading on spreads and canceling sell orders so they can cash in.
Its been going on for to long now, its not hard when u are doing 10mil + volume a day to rent pubnub.com servers..... the only explanation for this is its more financial beneficial to not fix.
I just made my options clear in irc and was greeted with a instant BAN, now consider i have lost over 5btc with crypsty today and that is not including all my canceled orders and "missing money".
We must stand as a community and not let them get away with such blatant day light robbery. Can anyone suggest to me a new exchange to take my volume to please? If we stay at crypsty we send the message that this behavior is acceptable.

This place is a joke, its seriously needs some regulation, crypsty are high volume trading on spreads and canceling sell orders so they can cash in.
Its been going on for to long now, its not hard when u are doing 10mil + volume a day to rent pubnub.com servers..... the only explanation for this is its more financial beneficial to not fix.
I just made my options clear in irc and was greeted with a instant BAN, now consider i have lost over 5btc with crypsty today and that is not including all my canceled orders and "missing money".
We must stand as a community and not let them get away with such blatant day light robbery. Can anyone suggest to me a new exchange to take my volume to please? If we stay at crypsty we send the message that this behavior is acceptable.

I can't withdraw deposit because my Cryptsy account is in negative status

When I withdrew deposit the day before yesterday,  system prompted that "One or more of your accounts is in negative status. Please correct prior to any withdrawals". I found that my JKC amount is “-4694”! How did this happen?

I submitted a ticket,then Cryptsy answered me that the cause of the problem is either oversold JKC or JKC had a fork.

I checked all my buy and sell orders of JKC 5 times(the number of transaction history is only a total of 13,so it is easy to check JKC account ), the total number of buying and selling is equal. I can swear that I didn't oversell JKC at all.

Fork? There are so many people who have encountered similar problems, could it be said that all their coins have a fork?

I received another reply of Cryptsy today,only a word：
"JKC has a tendency to have some reversals and not a strong community its one of the riskier coins to invest in. I assure you your balances are correct."

They still insist that this is the problem of JKC.
Although they admit that my balances are correct, but they don't offer any solution.

What's wrong with Cryptsy?

What should I do now?

Is it possible that these 42coins were counterfeit ?

I truly have to say Thank you cryptsy for taking care of all the problem and for keeping us updated!
Thanks ;) and I love the D.

Here's an idea: DON'T USE IT.

There are plenty of other exchanges around that have the exact same coins as Cryptsy and they never have any problems. So why not use them?

I met Big Vern and his partner at the Vegas conference and asked them some tough questions about their business.  While I can only take the answers they chose to give (for obvious security and business privacy reasons) as face value, it is clearly a legitimate business run by thoughtful and intelligent individuals.   My only concern with Cryptsy.com would be their legal compliance.  As I understand Federal and State Money Transmission regulation they would seem to me ( I am not a lawyer or any type of legal expert - this is only my personal opinion) to be operating as a Money Transmitter without a license.  

So while your coins may be save from a business and a technological standpoint (depending on their security model) the greater concern would be shut down by law enforcement and civil asset forfeiture of any coins on the cryptsy.com server at the time of any seizure.

EDIT: as we have seen from the SHREM indictment (http://www.scribd.com/doc/202555785/United-States-vs-Charles-Shrem-and-Robert-M-Faiella) the US GOV has been making undercover buys from the SR since 2012.  If, in their ongoing investigation, they determine that any coins from SR made their way into or out of Cryptsy.com in an effort to launder or move funds from any illicit activity, there are civil asset forfeitures regulations in place that could have an impact on all funds held on cryptsy.com's servers.

I think it would be tough to fully trust any on-line virtual currency business right now unless they clearly state their compliance with laws and regulations in any jurisdictions in which they operate.  As we have seen in the past, virtual currency business are clearly the current focus of law enforcement's efforts and I don't think we've seen that last of the their efforts to make an example of individuals and business that are not operating with in the existing laws and regulations.  

The only question that remains is "Who is next?"

I met Big Vern and his partner at the Vegas conference and asked them some tough questions about their business.  While I can only take the answers they chose to give (for obvious security and business privacy reasons) as face value, it is clearly a legitimate business run by thoughtful and intelligent individuals.   My only concern with Cryptsy.com would be their legal compliance.  As I understand Federal and State Money Transmission regulation they would seem to me ( I am not a lawyer or any type of legal expert - this is only my personal opinion) to be operating as a Money Transmitter without a license.  

So while your coins may be save from a business and a technological standpoint (depending on their security model) the greater concern would be shut down by law enforcement and civil asset forfeiture of any coins on the cryptsy.com server at the time of any seizure.

EDIT: as we have seen from the SHREM indictment (http://www.scribd.com/doc/202555785/United-States-vs-Charles-Shrem-and-Robert-M-Faiella) the US GOV has been making undercover buys from the SR since 2012.  If, in their ongoing investigation, they determine that any coins from SR made their way into or out of Cryptsy.com in an effort to launder or move funds from any illicit activity, there are civil asset forfeitures regulations in place that could have an impact on all funds held on cryptsy.com's servers.

I think it would be tough to fully trust any on-line virtual currency business right now unless they clearly state their compliance with laws and regulations in any jurisdictions in which they operate.  As we have seen in the past, virtual currency business are clearly the current focus of law enforcement's efforts and I don't think we've seen that last of the their efforts to make an example of individuals and business that are not operating with in the existing laws and regulations.  

The only question that remains is "Who is next?"

There are several things going on here it seems.   I'll see how many I can address.

1. Federal Money Transmitter License - There is actually no such thing at a federal level.   The only thing the Fed's require is that you register and file SAR reports when deemed necessary.   They also want us to check to ensure we aren't doing business with anybody on the OFAC list.    We are registered and the list checking and reporting is fairly easy to do, but detecting suspicious activity is a very subjective thing.   It's certainly easier to determine suspicious activity when dealing with USD.   Before launching USD, we will have the necessary items in place.

2. State Level Licenses - The states aren't going to come and shut you down, but they may fine you and tell you not to deal with people in their state until you get licensed there.   We are in the process of getting state licenses.   Some are harder than others.   This is another thing we are waiting on before doing USD.    Many of the states who we previously thought would require a license have stated that we probably do not need one.  Many states have laws which were written before the internet.  Some state requirements are a little overboard.

3. SR stuff.  Just because some coins passed through a service that ended up at SR doesn't mean that it would be covered under any laws which would result in forfeitures.  Only if we were willfully and knowingly performing such actions, which we are not.    We may be subpoenaed for information in such cases where funds pass through here, which of course we would comply with.

BigVern

There are several things going on here it seems.   I'll see how many I can address.

1. Federal Money Transmitter License - There is actually no such thing at a federal level.   The only thing the Fed's require is that you register and file SAR reports when deemed necessary.   They also want us to check to ensure we aren't doing business with anybody on the OFAC list.    We are registered and the list checking and reporting is fairly easy to do, but detecting suspicious activity is a very subjective thing.   It's certainly easier to determine suspicious activity when dealing with USD.   Before launching USD, we will have the necessary items in place.

2. State Level Licenses - The states aren't going to come and shut you down, but they may fine you and tell you not to deal with people in their state until you get licensed there.   We are in the process of getting state licenses.   Some are harder than others.   This is another thing we are waiting on before doing USD.    Many of the states who we previously thought would require a license have stated that we probably do not need one.  Many states have laws which were written before the internet.  Some state requirements are a little overboard.

3. SR stuff.  Just because some coins passed through a service that ended up at SR doesn't mean that it would be covered under any laws which would result in forfeitures.  Only if we were willfully and knowingly performing such actions, which we are not.    We may be subpoenaed for information in such cases where funds pass through here, which of course we would comply with.

BigVern

can you please name a couple for us ???

There are several things going on here it seems.   I'll see how many I can address.

1. Federal Money Transmitter License - There is actually no such thing at a federal level.   The only thing the Fed's require is that you register and file SAR reports when deemed necessary.   They also want us to check to ensure we aren't doing business with anybody on the OFAC list.    We are registered and the list checking and reporting is fairly easy to do, but detecting suspicious activity is a very subjective thing.   It's certainly easier to determine suspicious activity when dealing with USD.   Before launching USD, we will have the necessary items in place.

2. State Level Licenses - The states aren't going to come and shut you down, but they may fine you and tell you not to deal with people in their state until you get licensed there.   We are in the process of getting state licenses.   Some are harder than others.   This is another thing we are waiting on before doing USD.    Many of the states who we previously thought would require a license have stated that we probably do not need one.  Many states have laws which were written before the internet.  Some state requirements are a little overboard.

3. SR stuff.  Just because some coins passed through a service that ended up at SR doesn't mean that it would be covered under any laws which would result in forfeitures.  Only if we were willfully and knowingly performing such actions, which we are not.    We may be subpoenaed for information in such cases where funds pass through here, which of course we would comply with.

BigVern

They take on more coins than their system can handle because they, just like the modern banking system, are fueled by greed. I have been using other exchanges instead and I have NEVER had a single problem with any of them, even the newer ones, which says it all.....

They take on more coins than their system can handle because they, just like the modern banking system, are fueled by greed. I have been using other exchanges instead and I have NEVER had a single problem with any of them, even the newer ones, which says it all.....

I owe them 10 LTCs apparently, which I don't intend to repay.

Previous user advertises this exchange, don't press his link, if you want go to website remove register?refid=11253 from link.