Bitcoin Forum

STAY AWAY FROM CRYPTSY FOR NOW!!!


I lost a bunch of coins in trade...Wrote up a ticket... started trading other coins... LOST MORE.. Added to my ticket.. Traded others.. LOST MORE and added to my ticket again!

I have had a ticket for over 6 days open, with a generic response that if they actually read what I wrote, they would have seen that I had already done what they suggested.

Found MULLICKS post on here about how he has contacted people, and THEY did not respond via PM. SO I contacted him... nothing. Then all of a sudden BITJOHN responded via PM. He said
(December 19, 2013, 04:53:39 PM »)

So I did... nothing. No fix, no response. SO the next evening I messaged him again...

(December 20, 2013, 11:24:26 AM »)


Then again I wrote( December 20, 2013, 01:40:02 PM »)

I then got a reply to my second ticket I had written, BITJOHN claimed that I double purchased DOGE and to sell some other coins to bring by negative balance to zero.

The funny part is, I have NEVER bought DOGE, and my transaction history shows that. SO I replied and told him that and included the DOGE transaction ID from my wallet (which matches how much DOGE I have in my account). (that was 16 hours ago from the time of this post)

Then I PM'ed BITJOHN here and said "I replied to your response for the ticket" (December 21, 2013 at 02:17:33 AM »

Then again
(December 21, 2013 at 02:11:24 PM »)



I have also been posting in his thread https://bitcointalk.org/index.php?topic=246679 (https://bitcointalk.org/index.php?topic=246679) updating things as they happened.


If this is not rectified immediately, then I will have no choice but to file with the Attorney Generals office in Florida, The SEC, and the Office of Comptroller of Currency -Unites States Treasury Department. I will also post links for others to do the same.

This is not what I want to do, but I will not hesitate if I have to. I tried being nice and patient. But this is ridiculous now!


Other trading sites (I have not used yet, but have recently signed up for) are;

https://www.coins-e.com
https://coinedup.com
https://vircurex.com

Replied to your ticket.

Thank you. I replied as well. I am still missing the lost coin .10864368 BTC (refernce ticket #41810, Vern already replaced my 150 quark that disappeared).



Just to update everybody, BITJOHN brought my balance back to 0 (it was negative). I am still missing .10864368 BTC (not alot, but missing nonetheless).


On a sidenote, if you guys responded to tickets and Pm's as fast as you just did, I am pretty confident that the other problems and growing pains you are having, the customers would be more adapt to stick it out with you. How things have been going, LOTS of people leaving cryptsy (just read this forum, you can't go into almost any thread without seeing people mad, upset and/or leaving to other exchanges).

Cryptsy is sacrificing the integrity of their support queue, so that they can accommodate the most vocal minority of frustrated users. By publicly addressing small numbers of complaints---those that are the most visible---it allows Cryptsy to sidestep effectively addressing the majority of tickets, and further delay fixing root causes. It amounts to selective scamming; less vocal users get shafted. A reason your ticket has gone ignored is specifically because Cryptsy is playing support games. It is a cheap sleight of hand PR tactic, and effective.

I am happy for you that you have had your issue resolved!

All other frustrated users: consider how quickly mybogusname  received attention, and the path to resolution. Cryptsy will cater to public complaints and legal threats. It is a risky behavior, with long term costs that Cryptsy may not realize that it is encouraging---but possibly your best opportunity to stem the financial loss Cryptsy is causing you.

Investors: witness Cryptsy is actively driving users from its site, while potentially compromising their long term ability to support users by establishing bad precedents, and simultaneously encouraging of legal threats that jeopardize your investment. Caveat emptor.

I said in another thread: MongoDB is the source of evil. Cryptsy chooses it to dance with troubles. Bad choice for reliable database

My 740 XPM have been ROBBED by cryptsy.


I opened tickets relating to several bugs on the site on december 14.

These bugs were also witnessed by Sanghelli.
I talked to pr9me in IRC he claimed i overspent, i did not, that was another problem they had on cryptsy.

I  bought @ 5 and sold @ 6, in the XPM/CENT market,

The trading engine "encouraged me" to buy more by indicating, as all logical interpretation of my trades would, that my balance was GROWING.

My balance kept on growing for several hours. Until i noticed something wrong with the trades, my balance kept on growing as it executed trades in the inverse order i placed them, that is it bought @ 6 and sold @ 5.

there was nothing i could do to stop it, and my balance kept on growing.

After a while, in a moment my balance just disappeared out of nowhere, and went negative! down to -140 XPM i believe, i continued seeking support and someone nicnamed "NotBigVern" reimbursed my balance to 0. However it was 740 XPM before this thing. That was worth 3000 $ at the time, and i intended to exchange it right then!

I repeatedly tried to talk to someone on IRC, ticket system, support forum, Reddit, my friend succeeded on contacting bitjohn who seemingly helped him with another problem.

I have not messaged bitjohn yet here, but i will now. He seems to have problems with his email? or maybe my emails got lost @ the post office? gotta hate unverifiable communication.

I want my 740 XPM back, sanghelli wants his > 800 XPM back, and i have a few more people's emails, who had the same problem.

Hopefully bitjohn can reply and fix this problem here.

ALSO,
i Would post my original ticket numbers but they have been CLOSED without notice without being resolved, and all i got was emails from them about overspending, and being "allowed" to overspent.

I don't care if you have a bug. Fix it, don't take my money.


My tickets were all closed even the ones with screenshots, very revealing screenshots, how convenient right? i'm starting to wonder if these "Bugs" are sitting behind a monitor right now.

i hope this gets sorted out for you...

]



You are actually wrong. I posted my ticket almost a week ago, and waited. Then I followed Mullicks recomendation to PM him. Then I had to post another ticket for a different reason. Then Bitjohn got back to me. I tired in good faith to follow there rules, wait when Bitjohn said he would have it fixed, tried to do it via ticket system, then PM, then public. I only became vocal when I kept receiving empty promises or altogether being ignored.

And I also disagree, because the ticket that I submitted SECOND, got responded to BEFORE the ticket I submitted first. Clearly showing that there was no orderly fashion. I also publicly posted it because from a business point of view, if management/ownershp doesn't see where they are lacking, then they cannot fix the problem. If you have ever been in management, then you would already know that.

still missing xpm, btc, and, buk.

think all my tickets are closed as resolved, think all my replacement tickets are being ignored.


they run their audit and think they've solved your issues.

somethings a miss with the lot, plenty of people continue to have the same issues, wonder how many peoples balances are wrong and they haven't themselves kept track.

I too have lost money in the CENT/XPM fiasco. Only my last set of trades was to BUY CENT which is now completely gone :( So I don't have a way to claim I'm missing XPM because I actually bought CENT.

I think I need to just go through and withdraw my funds

 ;D

We are actually in total agreement! My intention was not to criticize you, but point out that Cryptsy has responded in a meaningful fashion only when the complaint becomes public. Cryptsy is fully responsible. What you describe is exactly my point.

For five days i'm waiting for fix my negative ballance. mThey give me -0.41btc and now I can't witherdraws any coins until I pay that debt.
Cryptsy suck!!! I lost a lot of money. I cant trade and get back my cash it's some joke?

Cryptsy fix my negative btc ballance immediately. I will not wait anymore!!! my support ticket #54503

wow, i thought cryptsy.com would be serious. Now i'm afraid.  ???

I haven't been able to overspend for a while now. It will always tell me insufficient funds. The only time I ever got a negative balance is when it was laggy and I was spamming the buy/sell/cancel buttons. Stop being so damn stupid and get some common sense. If something lags, you don't spam the buttons because those clicks will eventually go through potentially causing a negative balance. Also, if you get trades that are obviously not yours (I got an extra bit of LTC once), then don't trade that because it will get taken out again.

Common sense, use it and you won't have issues.

Substandard service due to inadequate hardware and poor customer services...quite a bad service all in all...

If I get back my cash I thin twice before deposit any coin on Cryptsy!!!

Cryptsy should just disappear. And MtGox too btw. They're horrible, but they have just so. much. money. going through that it's keeping better exchanges of similar size from appearing. If they were to disappear, people would flock to other exchanges and I'm sure they'd have better quality, as they wouldn't want to repeat the same mistakes that led to those two's demise.

We should make some really noise!!! Maybe on facebook make antCryptsy profile and there describe our problems. If evryone post thread with some pictures... maybe they can finally listen to us!!!

same and or similar shit happened to me on craptsy

lost about 10k GoldCoins on cryptsy and have opened a ticked. I will answer later if I get my coins back.

They reply me and I'm pissed of

http://s15.postimg.org/s5duc8zyz/crypt.jpg

and continue of Cryptsy reply


Bit John
wystawił ocenę 14 minutes ago
Hello Ariel Plpo,
Yes you overbought the DOGE by a  significant amount at what point did you notice? How long have you held it? Your welcome to sell the DOGE at any point there is no rush to settle your account.


BitJohn
Operations Manager
bitjohn@cryptsy.com
Tradekey: c66b821fccac75687ce5dff421c9852d67a8205b

Need BTC for FIAT now?
Try CampBX or Coinbase use my referral save money

Ariel Plpo
wystawił ocenę a few seconds ago
I saw it immediately but I don't write to You becouse i was think that yours system must do an audit and theme all be alright. Sorry but I will not wait until the price of doge goes up to be not lossy.

Sorry but it's not my fault that your server had lag when i was selling my coin. I see only one solution.
Take frome my ballance doge that system give me by fault and fix my negative ballance.

Sorry for my gramar. I didn't wrote in englisch for years.

And I really I appreciate for Your respond.

Reagards

I noticed something odd going on with DOGE specifically, might be because they recently added it to the exchange.

I logged a ticket as I was missing 5k after depositing even after 2000+ confirmations, ticket got resolved without closure. Good old blockchain to the rescue to provide proof of the transactions, hopefully it gets sorted. Other coins are going through fine however.

Ticket 57975 if anyone is watching. Otherwise happy with the DOGE exchange so far.

Edit: I saw the bad lag earlier, thought it was my end, guess not.

My ticket is now resolved too! Thanks BitJohn.  ;D

I too have lost coins on Cryptsy and am have trouble getting a response "Ticket #58901". Here are trades I didn't make

http://media-cache-ec0.pinimg.com/originals/c1/25/c6/c125c67a5af8ff5f2e36d04c6bfcd429.jpg

 and Litecoin Withdrawals I didn't make

http://media-cache-ec0.pinimg.com/originals/82/a8/da/82a8da7c8c529a47d400c9a1a0d9ad4c.jpg

My coins were sold at a loss for Litecoins and then withdrawn. I have 2-Factor authentication enabled but its not working at the moment all thats needed is username and password. Cryptsy has security issues and doesn't respond, its like there is no support. On Coins-E all withdrawals have to be confirmed by email Cryptsy should consider that and get its 2-Factor authentication fixed.

Will update to let everyone know what happens with all this.

2-Factor Authentication is now working on my Cryptsy account.

I can confirm that for my account too.

At about 30% of all my logins it's not asking for the 2-Factor token, which means everyone with user/password can login to my account and steal my coins.

Seriously Crytpsy, get your shit fixed ASAP!

I have used Cryptsy for a while now and have never had an issue.

I think they are just very busy - hopefully quite soon things should run smoother for more users of the site!

 :)

You must either work for those scumbags - or never really used this site. It's really buggy!



Yes, busy adding one junk coin after the next. Instead of fixing existing issues with their site.

At the moment I have issues depositing Worldcoin, Feathercoin, Elacoin and Megacoin. All transactions have between 50 and 200 confirmations - but they are not credited to my account. Really frustrating!

Is it a scam site? ;)

Of course not, support takes time because they're overwhelemed, but every issue I've encountered has been resolved. No need to be aggressive in your tickets btw.

Get off your alt account BitJohn. Why is it that all of these people are losing their coins, yet support only respond to the ones who threaten the site? Why do they continue to add more and more coins when they clearly need to fix their site?

The only way to get an answer is to be aggressive, we can't let Cryptsy walk all over us. They were incredibly lucky the guy who got 60BTC due to their site's error gave it back, because Cryptsy wouldn't help they'd just hurt their users more.

I was really hoping that Cryptsy would be better than this :(

Overwhelmed, because
a) they don't get their site properly fixed - so they are swamped with support tickets.
b) they add junk coin after junk one - and don't have time to fix existing bugs.

It would be nice to get an official statement from BigVern regarding those ongoing deposit issues.

Cryptsy 2FA works fine guys its configurable to the point that you set it. Every log in or a set # of hours from your current IP.

2FA by most to least secure:
Authy every log in (Preffered)
SMS every log in
Email every login


Email 2FA doesnt do you much good if you download malware such as:
bitcoinbot v4.5
Bitcoin-Trader-Bot
etc.

Cryptsy does not recommend ANY 3rd party tools. Use them at your own risk!

Hello BitJohn,

since you are reading this thread: How about an official statement regarding Cryptsys ongoing deposit issues?

I am still waiting for my coins that I deposited yesterday.

Why is there so much complaining about Cryptsy?

I have yet to have a single problem with them other then being a little sluggish at times. But never had any troubles with deposits, even just depositing 5 IFC took just 5 minutes.

what coins?
evidence? screenshots?
we need to keep FUD out.

Because they have serious issues. Especially with lost deposits.

People tend to become very angry if they lose money, you know ...

Ok I went and deactivated 2FA and redone it. Now it works every login.

Exactly. Never had a satoshi of any sort go missing and I started using cryptsy not long after it launched.

Every single exchange has had growing pains. Gox hardly functions, btc-e's orderbooks are completely useless due to latency, mcxnow was run by a scammer....

Yes, cryptsy got very slow for a little while (I was still able to trade, deposit and withdraw), it just required a bit of patience and...wait for it.... common sense! Seems to be pretty snappy again since they dealt with the issue directly and pretty promptly...No waiting for 'midas', no silly little posts about how they wasted money on pre-built dell hardware (ahem, gox)... They just took action and I saw positive results. 


I suspect a good portion of the support tickets they deal with are attempts at scamming the exchange.

what a bullish post, cryptsy is a very innovative exchange.

Yes and Bitcoin-Trader-Bot will also do things at Coinbase.com here are purchases it made - had to contact my bank

http://media-cache-ec0.pinimg.com/originals/89/49/f8/8949f818e475dd89bfc0da780e244533.jpg

Luckily it takes a few days to get processed or it would have withdrew them too like it did on Cryptsy. Coinbase was quick to respond.

Oh right, luckily, you didn't lose any money then. So what is the problem, hu?!

Sure, every exchange has growing pains. But when cryptsy is already malfunctioning, why add more new scam coins when your system cannot handle current customers and trades? Altcoin market is fluctuating very fast and a lot, so if you want to trade on those markets, it should be a fast trade.

I made multiple sell orders of coins that were bouncing around heavily and would soon crash. Then the system lost both the sell orders and my coins. Price dropped by 50% within an hour. Then after a day, they found my coins back and what do you think they said that I lost money because of their mistakes? "everyone lost something and I should just be happy I got my (heavily devaluated) coins back".

So if I invested 5 of 10k dollars in coins for day trading, I should just accept my loss because of their mistakes?!

Recently they discovered that their system was adding the double amount of 'cryptsy points' when a trade was made. Instead of saying that from now on, a different amount of points would be given, they simply halved the amount of coins I made!


They are complete amateurs, not taking any responsibility and only cashing trade fees. Their way of working is already harming the crypto coin market and trust that people have in crypto coins. Adding so many coins that have no added value has a huge effect on the whole coin market and more people will lose instead of win. This will cause a decrease of the amount of users in the market but big profits(for the exchange) on short term.

Yes I lost 5+ Litecoins on Cryptsy depending on what the market would have done. My coins were traded for Litecoins and withdrew! JERK!

Jerk? I was not responding to your post but xIronCrossx. I feel sorry you lost coins, I'm in the same boat.. :(

Makes me want to spam it a bunch to get btc.

Negative values shouldn't be possible with cryptocurrency Craptsy somehow manages to make it possible.

Fuckin assholes.

Yes, that is a valid concern but you must remember that cryptsy really owes it's success to prompt addition of any of the 'scamcoins' that do not self-destruct in under a week.
For some reason, I have a great deal of respect for Vern, especially since bribes don't seem to be a major factor in the addition of coins instead of the amount of time the coin has lived and community support behind it.

I think they will at least attempt to continue with the methodology that has been financially successful.


Anyways, for those of you that do indeed have missing coins, I think/hope that you will receive your funds eventually. To those of you that never had your transactions broadcast to the network from your personal wallet in the first place: cryptsy is not to blame, do not submit silly support tickets and make those with valid problems wait longer than necessary.  

Guess you don't remember the btc-e rollback.

Silence yourself little fool.

Usually Cryptsy resolved this kind of issue running an audit on the account.
Has the situation with deposit/withdraw changed?
I don't see huge spikes and downtime as we had few weeks ago

I apologize I thought it was a comment on my post. I'm very sorry for your loss! This is very irritating when no one claims responsibility. I like to build websites and I thought of a cryptocurrency exchange but I didn't want to be responsible for that large of an amount of other peoples money. If the site was hacked and others coins were stolen I would feel responsible and may be legally, I don't know I'm no lawyer. I should probably shut up until I cool off.

Again I apologize @ledmaniak

It is not only about coins just disappearing(which seems to be happening less now, thank god) and running an audit to recalculate the balance, but the losses made while they disappeared.

I know people(including me) that placed sell orders of coins where they expected that the price of the coin would drop in a few hours/days. After placing the order, both the coins and the sell order disappeared.

After a period of time, prices dropped significantly(>50%) and coins were still lost. As more coins are added, less trades will be made on existing coins and prices won't rise that easily back to a break-even point.

So in terms of actual numbers for each coin, there is no loss. But in terms of btc/ltc there is a loss of >50% for these trades.


When owning a financial system where thousands of btc/ltc are traded, you have a certain responsibility that your system is reliable and you deal with above problems in a proper way. Now they only gain money on trade fees but let their customers pay for mistakes/problems on their side, which is -totally- unacceptable.

If you observe problems, take proper action! Don't add more coins, compensate your customers for your mistakes and worse case: shut down the system and inform people exactly about what is happening.

People should be aware of these things when trading at cryptsy(this also applies for some other exchanges).



Accepted :-*

Not to say that your points are invalid, but I consider the majority of your post to be under the heading of intrinsic risk. Better customer support is something basically every service that is growing rapidly requires. You don't hire 100 people on the off chance that you may be successful, you test the waters first and upscale accordingly.

 

Sure, I will definitely call it intrinsic risk when I was the one pushing the sell button at a downtrend and losing 50% of my coin that way. Their system fails so it should be their problem, not mine.

Something new:
Now my Yacoin are missing for multiple days already and yacoin is also removed from the list of tradable coins. They do not mention it anywhere..

mh

Maybe better to open a new topic to discuss your problem/warning.

Anyway.. There were guys here filing complaints(at a state office if I'm correct) against Cryptsy for the way they work. I'm willing to spend bitcoin to pay for some costs made so there will be put a stop to their terrible practices...

VesperPL on the internets nobody hears you scream  ;)

I am pretty sure they have lost my dogecoin / username: stephvogt due to the issue that happened yesterday with the deposits not showing up Vern tweeted "BigVern @cryptsy
An update to the DOGE wallet prompted a chain download, which resulting in the temporary reversal of some deposits.  I'm fixing it now."

Sure you are Vern.. sure you are. Meanwhile almost 48 hours later, I am still missing out on 675,000 doge with just a ticket being processed in my possession.

Getting government involved is going to cost all of us a lot more than a few BTC. Everything that the government turns to shit. Look at fiat.

+1

Wish people would stop running to the authorities, I've had zero problems with Cryptsy recently (apart from a bit of lag now and then).

That you don't have problems doesn't mean that there are no problems.

New markets are opened every week. My YaCoin are missing for the third time now and cryptsy is completely silent... They never informed us. ???

Cryptsy just raped me too,
happened on the 31st during the issue you were having on Cryptsy here is Vern's tweets about it:

BigVern @cryptsy
doge balances will be temporarily inaccurate as wallet is rescanned. pls dont file a ticket. balances will be accurate in an hour or so.
Expand
31 Jan
BigVern @cryptsy
System is reprocessing effected DOGE deposits. If yours isn't showing now, then it will shortly.
Expand
31 Jan
BigVern @cryptsy
An update to the DOGE wallet prompted a chain download, which resulting in the temporary reversal of some deposits. I'm fixing it now.

This "reversal" in deposits actually happened to me when I was depositing to MY wallet.

Here is the deposit:

Status: 5497 confirmations
Date: 2/3/2014 12:24
From: unknown
To: DQWCMK92bsX1vXDRC7RsCVdjmJL8BGiDKJ (own address)
Credit: 675529.659 DOGE
Net amount: +675529.659 DOGE
Transaction ID: b5824569c8f68daea79a65d52320dd979bbfb9b258cc69bd030b39f085c40b00

That came from you guys but somehow it was reversed during whatever happened on your end to go to Status: 4553 confirmations
Date: 2/3/2014 12:25
To: D8jZwpdZHkTa16dXmXTHAuqNjoP2MHiwQP
Debit: -675529.50 DOGE
Transaction fee: -0.159 DOGE
Net amount: -675529.659 DOGE
Transaction ID: d2811f35d02abc4dec4e713804e22dc7dc607c716aee52178f4b1f1b77c21acf.