Bitcoin Forum

HI peeps
well as the title says im a noob to the community but not 100 % new to mining and crypto.....been at it about 6 months now on and off,anyway thought i would do a little trading with some of my coins,,,,,,i basically had 50 LTC cleared out of my account on BTC E on the 23 rd december,,,,i had initially deposited the ltc after doing a few little trades etc on btc e to find my way around,,,,,it was only in my btc e account for about an hour and then instantly robbed and sold for dollars then dollars for btc then everything cleared out of the account,,,,,i posted this message to let other noobs and longstanding members know to be very careful using btc e
i have opened up a support ticket with btc e and to date all ive had is a reply to say my account has been blocked whilst the investigation takes place,,,,,,im deseperate to get my hard earnt ltc back and hopefully btc e will get it sorted,,,,,,apart from that all is good with my crypto adventures :)

That's unusual, do you also have an account at vircurex that you used the same login info for? Because they got hacked a while back.

Sorry to hear about that!

Really hope BTC-e get this resolved for you!

Best of luck!

hi,no account at vicurex,just btc e
i had the account for a little while but only doing very small trades,all was ok so thought i would do a little more,and that was when i got hacked,hopefully btc e will get this resolved for me,,,i just read a post in the main forum of another person being hacked in december on btc e,seems like im not alone

Another thing to watch out for is fake apps, a bitcoinwisdom fake app is doing the rounds at the moment, that are trojans that will try to steal all your logins and wallets.

strange post above.....
whats all that about ??

Was 2 FA enabled on your BTC-E account? If so, was your email account hacked too?

Welcome to the wonderful world of scam coins

99% of the people here have been scammed at least once. I myself lost half of my coins in BTCT.

Oh my god  :'(

Meh.  Banks are hacked all the time.  Bitcoin helps you realize it.

Well, the difference is that if your bank account is hacked then the Bank will reimburse the money. However, if you lose your BTCs, then that's it. They are lost for ever.

@Tryingmining This story deserves to be spread because now we all are aware about this sad news.

I have an account with an exchange that send out a "please confirm" when I perform a sending request. And then i have google authenticator set up with that e-mail account. Rather nice and easy exchange security I think. I guess they might hack my computer and get into the exchange that way, perhaps my e-mail adress as well and maybe goole authenticator as well. But hopefully not all three, I hope!

I wish you the best of luck in getting them back, but I guess the chances are quite limited.

I haven't tried sending things out from BTC-E, but can't one add a google authenticator safety before sending anything out form the account there?

Br,
Bjowic2

The OP didn't activated 2FA, I believe. Also, your account can be hacked even if you activate it. The hacker just have to hack your email account as well.  Normally, Gmail is quite difficult to crack. But the same can't be said about other mail providers.

@bry

Yeah, but...it's giving up the control of said valuable thing to someone else, when you can do it yourself.  You just have to learn the process in which the evil bastards have used to defraud us.  Basically, we give up our privacy for security, but they can't provide security. And we have our private info out there in the wind to boot.....

My god, 99% hacked at least once, sad to read that

did it bypass 2FA activatation on your btc-e login??

hello again,,,after the robbing bast....s stole my coins i quickly changed all my passwords etc etc and in the process forgot one or two of them,my new email being one of them which i now have sorted out,i also forgot my password on here which i needed access to my new gmail to reset,been a busy week for me as you can imagine
to answer a few questions,no i did not have 2fa set up on the account,i can see people shaking there heads in disbelief as i write this,anyway i now have it set up just a pity it took this episode to get me to sort it out.(lesson for EVERYONE enable 2FA from the start)
to date (7days) ive had no response whatsoever from btc e,just one automated msg saying account frozen for withdrawals,which is not much help as theres nothing to withdraw, its all been robbed and cleared out.
customer service is totally dire and non existant,im putting it down to the fact its christmas so im still holding out for some kind of resolution,i hold btc e responsible regardless of whether i had 2fa set up
i have online bank accounts and a stock trading account neither of which i need any additional security measures to stop from getting hacked to the ones i set up on registration,if any of those accounts are hacked they are personally responsible and will always reimburse if there site is hacked
btc e are making plenty of money from the site and should have stringent security measures in place to stop them being hacked,they obviously havent which is why they promote 2fa
i dont think i will use the site again due to the obvious lack of security on there behalf,and would warn anyone who is using btc e to at least set up 2fa as another means of stopping intruders
will keep this post up dated as and when i here from the so far non existent btc e customer services
hope everyone had a nice crimbo

is this bundled in with something else ?

at least they told you your account has been blocked. I've had the same case (Account hacked) the only thing i've got in reply to my ticket was the sentence "Withdrawal is confirmed by e-mail" along with the access log of the account. i've tried to get more info about the progress or about when they gonna lift the restriction. and i've managed to get the same response "Withdrawal is confirmed by e-mail". this time, without the access log.

Crazy weird dudes. over there.

BTC-E is being run by Russians. Most of them know English, but are not quite comfortable with it. Also, recently there was a spike in their trade volumes and new registrations. I think they are unable to find quality manpower to run all this.

@bryant.coleman: Yeah, I'm aware of that (made me imagin the support guy saying in heavy Russian accent "Withdrawal has been confirmed by e-mail"... :)) + the fact that every correspondance with them takes about 3 days (and you can imagine me waiting 3 days to get a single sentence in reply, and another 3 days for the second reply from them)

But it's ok, it's been only a week since the last reply, and I'm patient. at the moment. iv'e been a support guy myself a few years ago, I know how it is.

well after bombarding them with a shed load of freshly submitted tickets i got a response,, "withdrawal confirmed by e-mail" with the access log which contained a btc address  amongst other things,,,i dont suppose theres much i can do now as obviously my system was accessed and email hacked then btc e account emptied,,i guess i will have to put this one down to a schoolboy error in not enabling 2FA on my account which would of given me that extra layer of security.......

im sorry to hear you got hacked, always try to have another layer of security

wild wild west =[

it most certainly seems that way,another point to mention was the ip address used was from holland and had never been used before to access my account
,surely btc e should have some way of blocking access to an account from an unknown ip address ?  maybe someone else could enlighten me on this one ?

It's possible, but it has mainly been seen as a standalone.

Well then the tinfoil hat brigade who do everything through anon proxies complain. My IP isn't especially stable on my ISP, and they have multiple ranges even.

I WAS also HACKED  on BTC-E scam site !!!  There SUPPORT TEAM IS TOTALLY WORTHLESS !!

If you encounter a problem on BTC-E do not bother emailing them !!!  YOU WILL GET NO SUPPORT OR HELP !!

BE SMART TRADERS  ***  Withdrawal all your funds/coins from BTC-E trading site now !!  or you will lose everything in your account !!!

Do you have 2FA enabled?
Have you used the same password on other sites?

I have been saying this many times. Don't write to BTC-E in English. They will reply after a few weeks time. Better machine translate your mail to Russian (keep the mail short and simple), and then email them. I normally receive replies within 30-60 minutes, when I email them in Russian, but it takes many days when I use English.

I'm really sorry for you and thank you we will pay attention in any step we make

lesson learned, what else to add? on every bad shit you can find something positive..and yes, this sucks.

Do you guy's realize how old this post is?  Is anyone reading first page even?  

Or even part of second.  I'm surprised how many are talking about such a old/dead thread. 

The person who posted today should take it to scam thread and create a site there if they are scamming.  That site and BTC-e are not tied together.