Bitcoin Forum

When you visit the homepage, it says: "Database seems down. Sorry about that. We've been notified about the problem. Please try again later."

I really can't wait for a blockchain-based decentralized securities exchange... Havelock should be working on this, not just the regular suspects (Mastercoin, Ethereum, etc.)

I have been a client with Havelock for a couple of years now. I have seen the site go down occasionally in the past. They could also be doing updates.

I am not worried.

It tends to happen now and then
No tweets as of yet but give it a bit longer

I think Havelock should make an announcement about the site's down . Considering the Mtgox issue, people will be worried....

They had issues over the last couple days

panic panic panic panic panic

Panic party

does anyone have a contact number?

Telephone Toll-free Canada/USA: 1-866-978-8076
Telephone International/Panama: +507-832-2461

They'll be back. No worries here.

but why there was no notification before if there are maintainance or updates required.....a bit weird

Given the message, I don't think this is a planned maintenance.

We are getting sensitive after BTCT and Bitfunder's close. Hope everything is OK.

and that little MtGOX company


tried to call. no answer. it is outside office hours though.

I send the E-mail 4 hours ago... and still no reply.  ???

They're probably all asleep still.

That is poor management then, site should be monitored 24hr/day, they should get service like serviceuptime.

at least , they should give the message to users in here. poor management....

I've never heard of this site before this thread, but, paying employees to be on-call 24/7 isn't cheap, even if they're not required 99.99% of the time.

Not sure how large this company is, and, if they can afford that, but, I personally understand. Give them twenty four hours, I'd say.

yeah, if there is still no improvement after 24 hours, there must be something wrong...

Sounds like these companies should hire all you guys to do 24/7 monitoring. What are your rates? Do you offer social integration?

The site was running like a 3 legged dog last night, and has been down all day today (GMT here).

From what I've seen and heard they are reputable (linked to Lightbox and Canadian Bitcoin), so not worried that they'll do a runner with the money.

Having staff available 24/7 is a too much for a small company, but it wouldn't hurt to have something like nodeping.com setup so they get a text when the site goes down, even if they just wake up and tweet or post on here to say they're aware of the issue and will look into it in the morning.

browsing securities section since few months but not heard of havelock  :o

>One guy sit on a night shift

I believe data centers already do this free-of-charge (Haha, free, more like 'included in other fees') due to the security of the hardware and data on them. Anyway, it wouldn't be a guard/guy walking around doing it, it'd be a computer program (on a server else-where) checking in every five minutes or so, checking all the common things, site, database, uptime, speed, users, balance, temperatures, ssh sessions, etc...


Don't browse security section. Ever. I browse the new posts thingy at the top left, click what seems interesting.

Nothing to worry about

http://s24.postimg.org/mwk3janmt/havelock.gif

I talked to the owners, they seem like real stand-up guys, so I'm not worried.

*... because I laughed when this was "sold" to a panamanian shelf co.

Impossible. I call BS on this. Havelock is the biggest BTC securities exchange. If you haven't heard of Havelock, you have not been reading the Securities section.

They responded to emails, they know it is down.

15 minutes till there office opens. got this shit on speeddial

Crypto-trade is also down and they got hacked.

Can you report your findings here young padawan

It's up. But wait for un update before loggin in.

its backup.

shit that was quick.

nice

If it really was just a database down/crashed, as the error suggested, it'd be as simple as restarting the service, one or two lines into a terminal and tuh-duh.

Havelock Investments Site is back up.

We apologize for the site being down during the last few hours. A simple database connection issue, but you need the right guy to get out of bed and fix it.

On another note, since we have everyone's attention. We never had any malleability issues.

Also 97% of our wallet is kept in a secure cold storage in multiple locations worldwide.

We always have and always will keep in mind that our company is here to serve you and that without you we will not get up to work everyday.

Thank you for your trust and support,


Havelock Investments

great response. more than happy to keep over 50 percent of my BTC here. keep up the excellent work.

Thanks for your reply, but what the heck is with "secure cold storage in multiple locations worldwide?". It's not like btc can be physically stored.
You only need the private key to be the owner. So you basically have private keys hidden around the world?

Thanks guys!

Any plans to upgrade server infrastructure to cope with increasing traffic?

We are constantly working on upgrading our platform, and increasing our support staff to accommodate for the exponential increase of users.

guys. have you paused trading? i can't see any activity nor can i make any trades

Up and running

Me either.

Yes, me either.

I placed a order, but don't see it on orderbook and is with status Pending.

Trading engine back up!

Still can't trade, something is still not working

What about the outages around 6am GMT the last days?

+1

Should be up now...

Please send a support ticket to support@havelockinvestments.com if you have any issues.

Thanks for the communication and quick fix.

Exponential growth in users is a good thing :)

Works fine now thanks for the communication and waking up devs at 2am
I can understand the pain  :D

Sorry for the site currently being down.

We will be up in a few minutes.