Bitcoin Forum

[Translation from the Japanese]

March 2, 2014

To anyone concerned

Mark Karpeles
Representative Director
MtGox Co., Ltd.
Shibuya 2-11-5

Shibuya-ku, Tokyo

ANNOUNCEMENT REGARDING AN APPLICATION FOR COMMENCEMENT OF A PROCEDURE OF CIVIL REHABILITATION

An overview of the situation should be published here shortly (probably on March 3, 2014 (Japan time)).

Contact information

A call center has been established to respond to all inquiries. The call center is planned to start on March 3, 2014. All inquiries to MtGox Co., Ltd. should be made to the following telephone number:

Telephone number +81 3-4588-3921
Working hours Monday to Friday 10am to 5pm (Japan time)

Please refrain from contacting the office of the supervisor/investigator.

(You can see this on www.MTGox.com)

Good. They want to keep Mt.Gox alieve (is this good - I am not sure)

But :) better then steal money of customers and just run away :]

I think their phone will be really  busy as there are a lot of people who are ready to smash MtGox with a questions (To be honest, not only with questions)

I am sure that it will be (almost) impossible to make a call and find open line :)

But... :)

I don't know how many consultants MtGox has but seems like thousands of calls are gonna to be made.

What they should do first is publish a FAQ on their site and THEN open the callcenter.
They now what everyone is going to ask, what will happen to my BTC, are SEPA withdrawals still processed, will I ever get my USD withdrawal etc.

Also convenient that we have to call a Japanese number starting at 2 AM (my time)

Hehe it will be like a DDoS over their phone :D
 hehehe

Please if someone will connect with open line - record your conversation :)

Everyone should be asking about Gox's 2 wallets that have been discovered to contain 90,000 BTC:

http://letstalkbitcoin.com/the-ghost-in-the-machine-at-mtgox/#.UxKuiF65Jlu

Wallets:

https://blockchain.info/address/1cXNTyXj4xPGopfYZNY5xfSM1EPJJvBZV

https://blockchain.info/address/1P3S1grZYmcqYDuaEDVDYobJ5Fx85E9fE9

I will be.

Unforunately you will not get an answer to that from call centre staff who have been briefed on answering two or three specific questions and no more.

EDIT: but you could ask for the contact details of the supervising court official to whom you could send such info. That might just work but I still doubt it.

2 hours till phone support is online, record the phone calls & upload

thanks!

Indeed it is going to be like that :)

Yes, very interesting indeed. I will be asking that question myself..

there's so many questions that need to be answered.. we should make a new thread for a list of valuable questions that are worded correctly for clear cut answers that leave no stone un-turned

Please ask: what specifically caused BTC 850k to be unaccounted for: was it stolen / were private key lost / rouge employee inside job?

So far Karpeles did not tell what he actually meant by ''coins unaccounted for''.

Here http://venturebeat.com/2014/02/28/mt-gox-files-for-bankruptcy-protection-after-losing-473m-worth-of-bitcoins-has-63m-in-debt/ Karpeles says ''There was some weakness in the system, and the bitcoins have disappeared.'' - please demand that they tell you on which specific day bitcoins disappeared.

"Call center"!? This is a joke. And it starts in one hour...

And the answers to many of those questions simply aren't going to be available any time soon.  This isn't an episode of CSI.  It's going to take investigators a long time to piece together exactly what has been going on at MtGox. 

Even if MtGox tells investigators the absolute truth about everything, until investigators have been able to verify that information your questions will go unanswered.  This isn't something a team of forensic accountants can sort out in a week.  It could be months before your questions can be conclusively answered.

Y'all need to stop playing Nancy Drew and realise that this isn't a TV series where the plot gets wrapped up in a few episodes.  A proper investigation will take as along as it takes and you need to get out of the way and let investigators do their jobs.

They're providing the phone support with an endless play of chill music. Hope that comforts.

Nothing useful. "We will put an announcement on the website... soonish..."

hehe, i'm sure they will put on the website "Call us for more information"

Ok i was on hold for 20 minutes then a Japanese woman answered, spoke to me in Japanese and then said hang on a minute, then she put me on hold, then she hung up.

UPDATE:

OK second attempt I got through.
A softly spoken, hypnosis-inducing Japanese lady spoke to me.
She basically said there is no information and to check the website for updates.
Basically pointless to call them.

hehehe. :D yes indeed she helped you a lot..
doesn't she?

:) visit Mt.Gox :) you know what to do..

Who you gonna call?? Ghostbusters!

Someone should call the phone support and let them know the database is being leaked all over the world right now.