Bitcoin Forum

Looks like someone a week ago, converted all my altcoins to BTC then transferred it out.

Reported to Bittrex but what are the chances of getting anything back (it was 0.12 BTC about $700)? Are Bittrex liable at all?

Its strange because normally bittrex emails whenever someone logs on but I didnt get it at the time. I can see the dates/times these transactions occured.

They're very likely not going to reimburse you. You should still try to talk to support though I suppose, so you at least know what happened.


Their terms basically say they're not liable for anything even if they're negligent lmao. You can probably contest this, but you agreed to it, and it's going to take way more than $700 so it's not going to be worth it. It's best to simply avoid them in the future.

standard thief /scammer tactic

steal less than the travel costs of victim visiting the thief/scammer to get slapped with a wet fish
steal less than the legal costs of taking the thief to court

=
get away with it.

its even why american cops get away with border collections theft. they can wrap people in legal costs of thousands of dollars and years of time. just to make people not want to collect their innocents funds back that get taken by crocked cops

same goes for banks. why do you think they only insure holdings for under $100k(varies per country).
if they hold/freeze money under that amount... they just get the insurance to pay out if you bother to try starting a legal dispute. but hope you just dont bother.

if the insurance pays out. their premium moves up slightly. but they still have the real "frozen" money to pay the premium so they still profit

take MTGox. 4 years on and ......
.. yep add on loads of legal costs, delay for years to cut down on claimants willing to keep up the fight. and then give out pennies on the dollar... eventually

so i hope you now realise why trusting agencies/third parties/authorities is bad and why bitcoin stored on your own personal private key is best

This is totally unusual, every time you login in your account a notification will be sent to your email. Not unless if someone gets access to your device used which is already logged in but it's less to happen.
You can track your coin with the address used to withdraw but there's minor chance or should I say zero chance that you will get back the lost funds.

Had you try to reach the support? Though nobody can't guarantee you a refund so it's better to move on to this.
I must assume that you're a day trader? Since you leave your coins in an exchange which is risky, you know anytime can happen overnight.

Too bad you experience this in a hard way.

Well, bittrex sends notification email wen someone logs in using a new ip address, unless your device was compromised, you should have that email.

As for reimbursement part, Bittrex is not liable here. You are responsible for the safety of your account. You can track the address to which your btc went but you can't do anything to get it back. Take it as a lesson, always use 2FA and never leave your coins on exchange unless you day trade. Move on. Good Luck.

Yes exactly. Every time I login I get an email.

I got no email to verify login, or note the login, or the withdrawal. No idea what happened here.

Yeh I can see the bitcoin account with my bitcoin still in it. The bittrex logs even tell me the IP address of the person that logged in poiting to an ISP in Germany.

I'd continue to push this problem on here, other areas of the forum, then Reddit, and so on and so forth. The only thing that's going to help you is contacting the Bittrex support team -- but the only way you're going to get in contact with people quickly is going to be pushing the issue on social media.

Good luck, and I hope everything works out!

The problem you need to raise is why the 2fa didn't kick in. You should be using Google authenticator or some type of sms code. Even small exchanges like gravies won't allow you to withdraw without 2fa

In every account we have there is always the email and some authentication.
Even with out them you are the one who is responsible on your account.
You should make your password safe from other people.
There will be no return nor exchange once the transfer is done!

It's impossible that a "stranger" will get accessed to your Bittrex account and do some withdrawals because it needs an email authentication or 2FA. If your email registered to Bittrex and Bittrex account have the same password then there is a possibility that the hacker just deleted the email associated with Bittrex for you not to noticed it quick.

I've read the same case in the past and quite impossible that the mistake is on the user side if we will based just on their statement. I don't know your whole story but maybe there are case that you missed or didn't noticed that leads into this event.

Anyways it's better if you moved this thread on Exchanges (https://bitcointalk.org/index.php?board=223.0) section.

I feel Bittrex will claim they do not owe you, as the hack on your account is not a global, but peculiar to your own account, so they might claim it is your negligence that cause the hack on your account, you are your own security in the crypto space, ensure you guard against future occurrence by being careful with your private keys and do not allow anyone have access to your computer.

did you have API keys? that may have leaked and the hacker may have gained access and made a withdrawal that way. in which case there is no "login" record.

i wouldn't get my hopes up with Bittrex. this exchange has not been trustworthy for more than a year now ever since they boldly scammed thousands of users and robbed them easily by blocking their accounts overnight.

Sorry for your lost. in order to save you from further hacking I will advice you to change your mail password. probably you even use the same password for your bittrex and email account. you said you use to receive mail when you login to your account but probably the hacker deleted the mail from your inbox. I dont know why he did that beside he doesnt need to. I do not think there is any chance that bittrex will help you get your coin back. since the coin has been transfered to a private wallet.

I am using several exchanges for my coins and bittrex is one of the best i most trustful one i believe. They would help in any bad condition but i believe not yours. Because you let some one in to your account. I think you don't use google autenticator, do you? If you use it was impossible to steal from your wallet. Please upload the google autenticator to your smart phone and never face a bad thing like this one again..

Sorry to hear that, and best of luck to you.

It might be possible that they hacked your email account too, and just deleted the notification. Tell me that you did not link your Gmail or Yahoo account to your exchange account, because they are one of the hackers favourite accounts to hack.

Bittrex will just wash their hands on individual hacks, because they are covered in their ToS. These companies will only do something when there are a large hack and they stand to lose customers with the bad publicity, if they do nothing.  ::)

Try to check your spam email, sometimes the email goes to the spam folder. If your assets still exist, immediately contact Cust-service to temporarily freeze your account, then you can change the password along with Google Auth for security.

I guess you won't get back the btc that you lost. When it comes to these kinds of hack incidents, they'll gonna wash their hands off of this and blame you instead for not keeping your account secured from phishers or hackers.

Better stay away from these kinds of platforms that doesn't care about the welfare of their clients. There are still a lot of platforms that you can go trade cryptos. If you want to dispute then you can send email to support and ask them why didn't you get an email notification about the transaction made.

Make sure that your email is not compromised as well for future safety of your money and avoid clicking or visiting suspicious links.

Sorry to say but its unlikely they will refund you :( it is strange that 2fa didnt kick in so its worth mentioning that to them in the support ticket, but I wouldn't hold your breathe about getting your bitcoin back.

Look like someone knows your bittrex password and has an email password that you access to your bittrex account. Next time you can change the ability to log in to your bittrex account using Google Authonticator, this method is most difficult to steal your asset by someone except someone who can use your smartphone freely. For your bitcoin that has been lost, I guess it will be difficult to return to your account back, unless the person who stole your bitcoin returns it.

This can only happen when someone have access to your account and email address. Bittrex is a good and well secured exchange. Do not be careless with your account. If your BTC is stolen there is no way you can get it back.

I always thought that this would happen to me. So far so good

This is so difficult and pathetic. It means the hacker has access to your email and Bittrex  platform at same time. As you earlier on pointed out Bittrex will send an email which you must confirm before having access to the bittrex platform. So if all your altcoin was converted to BTC and carted away by an unauthorized person, then i am afraid that money is gone for good rbut still continue with suppor

Your aim shouldn't be to try to get your coins back (which won't work), but to find out HOW this happened.

Since you always received an email when logging in, the attacker obviously didn't have to login (or had access to your email account and deleted the mail).
The easiest way to circumvent a login is to steal the cookie stored in your browser after you login.


I'd gladly help you to find out (or at least limit the possibilities) of what happened.

In order to find this out, we need as much information as possible. If you are interested, start off with answering these questions:

• What OS / browser are you using?
  
  
• Do you have any shady browser extensions installed ? Can you name all ?
  
  
• Did you check your computer for malware (i highly recommend doing this!) ?
  
  
• Did you use the password for your email account anywhere else ?
  
  
• Also, what kind of 2FA did you use ? Google authenticator, email, SMS ?

More chances this is right as Op didn’t mentioned whats really happened about the account being hacked if the gadget or the computer he has using borrowed by other person and made the hacking,no one can tell.so i am pretty sure that the coins can’t be return back as this is a case of carelessness and nothing to blame but the owner itself.unless he can provide a proof that ti am wrong

and you used 2fa? because if you used 2 then no one would have hacked your record and everything would be ok. you should not deny your own security

I find this very strange and there is something wrong. Everyone recognizes that the Bittrex trading platform has a high level of user protection, it has never been hacked or a major unfortunate incident. So I think you should send a support request to Bittrex Support and secure your email. And in this case do you have 2Fa security?

if your account was hacked through the fault of the exchange itself, then of course you will get your coins back, but if you were hacked because of your own carelessness, then you will not get anything

I am suffering from same case and same problem . because I have also lost my hitbtc account . How can I feedback my account ? Please help anyone...

You must have contacted Bittrex immediately. Even if you haven't been through by now, just get back in there so you can get it back if your money is still there. This is a very bad thing, and hopefully no one lives such a bad thing.

You are 💯% right on this. It's a rare situation except it's been done by someone that knows him in and out.

Quite unforuntate the Bitcoin in the account is gone and gone for good.

Your chances of recovering your stolen bitcoin is very slim I think your password had been hacked thus gaining access to your account hacking of people's account had become a serious issues in the cryptos world even some exchanges had been a victim of hackers, ensure that you enable google authenticator linked to your mobile phone to prevent future occurrences.

No ways because hacking account never feedback otherwise bitcoin or ethereum is not possible.about one year back my etherdelta account also backed but I don't get back my ethereum.

if you find a problem like this it is better to immediately contact contact support especially about account problems, I have never heard information that a Bittrex account can be hacked, so this is most likely your own carelessness. because if indeed this hacking happened massively, I'm sure there will soon be the latest news regarding this matter

Please read again what OP stated. Funds are lost. Even if he freezes his account it's useless.

All he can do is to move on and use other reputed exchange but if you still want to use your bittrex account make sure you that you enable all the security features of any exchange including 2fa.

I read/saw many cases before about hacked funds from hitbtc even 2fa is enabled so your case is not surprising. What you can do is to stay away from them and take your mistakes as a lesson. Or try to enable all security feature of hitbtc as what I mentioned above, and at least change your email as well.

That's what I meant on my previous reply here. No one would believed that Bittrex will do some sh*t for just an individual account so complaints will be just sent to thin air. It's really impossible that funds will just lost in an instant and the user is sure that their security is fine. The hacker bypassed the 2fa or email verification or any types of verification so the reason is, a) hacker knows the victim personally b) Bitrrex f*cked them up. Just a speculation though.

Anyways, I also mentioned that there are maybe part of the story that OP missed or forgot so our answer here just depends on what OP told us.

I guess its better for you to contact the support, I am using Bittrexx for 2 years now and  their security  is more tight compare last year.  Your situation is quite odd and maybe a glitch error or someone hacked your account.

In my opinion you made mistake. If Exchange is not obliged to send mail, using 2FA is not the problem of exchange or the use of a weak password. You are right, most of secure exchange sends mail, but it is your fault that you don't protect your money. Anyway, if it is written in the rules, your resistance is futile.

Unfortunately, it will be impossible to get your money back if the hacker succeeded to withdraw your tokens to his address there is no way to get them back.
You had to be more careful to avoid this situation. Find how the hacker got access to your account, he may have the ability to access other accounts on other websites.

if its already transferred out from your wallet, its immpsible, but you only lost your account i think you can recover your account, you can contact your bittrex costumer services

This is the risk of using crypto, which is vulnerable to hacking. Until now, victims of hacking accounts are very difficult to be able to get back a stolen account, but if a hacked service platform might be responsible because the hacked is not an account but their service.

Bittrex is not responsible here because Bitrex always sends notification emails if someone logs in using a new IP address. You can track the address where your BTTC is gone but you cannot do anything to get it back. So you are your own security in the crypto room. make sure you are aware of this in the future by being careful with your private key and don't let anyone have access to your computer. hope bittrex will help you get your coins back.

that is a very annoying thing with the theft of coins that we have, and I don't think that will be able to return any coins that have been hacked and the bittrex will not be responsible for all that.

I think the security of an account on Bittrex is quite strict by using 2fa to access it, maybe the exchanger will not refund your funds due to personal negligence
Furthermore, I recommend that you also use 2fa security when logging into the main email

We need to safeguard our assets especially if it is placed on Exchangers. Because there are many threats like hackers. It is best to place Altcoins into a more secure wallet

that includes the usual phishing hack, if bitcoin is already in the hands of hackers I don't think it will be easy to get. so you have to be careful when using your laptop or PC to avoid phishing.

all exchanger regulations are the same, when the funds have been sent to another wallet with confirmation, the responsibility of the exchanger has been released,
if indeed your account is hacked, bittrex will definitely ask how you can lose your account so that it is hacked? it's clearly your fault
no one else can help you, sir. except God

Since the coins are out of the exchange already I don't believe you can get your funds back and I believed you used a wrong link chrome of Bittrex so next time try to get your exchange link from coin market cap thats what I normally do. And try to always be careful the kind of sites you visit when online try read before you proceed to be on a safer side sorry for the lost.

That's why 2fa is really important and I believe if you had activated it in your account, the hacker wouldn't have had access to your account. I doubt there's anything Bittrex will do in this regard but let's wait and see.

You can't take it back, it's very difficult. saving large amounts of assets in a wallet exchange is a very bad idea.

there is no other way unless you have to accept reality.

Nope. As BTC is totally safe. It goes for the new owner of Your coins as well.

Not sure if you could be able to get back your hacked BTC. But I will advise you put a call, chat or mail to the exchanger support and lodge a complaint about what jusy happened, they may have a sort of way to help you out.

Moreover, you also need to check yourself, if maybe you aren't even the one that left a loophole for the so called hacked to hack your account.