Bitcoin Forum

Hi,

Askgamblers thread https://www.askgamblers.com/forum/topic/9033-sportsbetio-did-not-grant-permanent-self-exclusion-need-advice/

Back in 7-7-2018 I emailed sportsbet.io about me wanting to be permantenly banned because I had lost over 5000 euro on their casino and that I never received good bonusses back for losing so much money. They replied and told me that I was succesfully banned. 3 weeks after this, I emailed them to be unbanned and they unblocked my account just like that. I was able to deposit for months, losing money everytime while they broke the law and their own casino license policy:

Once you have self-excluded, you will not be able to access your account for the time period selected. This will not be reversed for any reason. We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.

Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely.

Now I have contacted their license company, spoke to askgamblers live chat and showed them all of this they said i should be refunded because they breached their own license terms and also for advice and other people who are familiar with this. Also saw a ton of askgamblers complaint with people with the same issue who got their money back: https://www.askgamblers.com/casino-complaints/self-exclusion-allowed-to-cancel-unfair-rtp-automatically-recall-of-pending-withdrawls-cashout-declined there are many more as well.

I have also contacted sportsbet through email, they replied saying that because I was also complaining about bonusses, that because of this they thought I had no gambling issues and there for they were ''okay'' with unblocking my account after I requested to be permantely self excluded. I am not stupid and this sounds like the biggest excuse in the book to me, because at the end of the day.
1) I requested to be permantely self excluded, this should be granted no matter what my reason is.
2) In the exact same email I had stated that I lost over 5000 euro, does this not seem like gambling issues to anybody?
3) They could of had easily done a better job as a casino and ask why i want to be permantely banned and ask if I had gambling issues upon me trying to reactivate my account just to be safe for their own policy. This all they failed.
4) Their policy clearly says a self exclusion will not be reversed or decreased for ''any reason''. They cannot just make up a reason as to they thinking I want to be permantely self excluded because of bonus issues and then think its okay to unban a permantely self exclusion right? This all just seems like fraud to me. Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason.
5) I cant believe they come up with this silly excuse. I lost over 25K on this website and they think i want to be self excluded because I did not get a free bonus worth 10 euro. Thats their own fault for thinking and assuming stuff when the player clearly requests that he wants to be permantely banned. They should have granted me to be permantely banned no matter what.

I replied to bitcasino still no reply, I emailed curacao license company and still no reply been second day now I believe. I cannot open a complaint on askgamblers because sportsbet.io is not listed on here, however their other website bitcasino.io is and they have exactly the same live chat etc people so Im pretty sure they are exactly the same people. Can anybody please give me advice on what to do, thank so you much for your time.

Sportsbet.io is a well known scam casino,  Anyone wearing a sportsbet.io signature should be red trusted.

You have a serious gamblers problem, you shouldn't be playing if you ask to be banned to stop playing, and after that you ask to be unbanned.

I requested sportsbet.io to permantely self exclude my account. They unblocked my account after I requested to be unbanned, their casino license say ''Permanent self-exclusions will remain closed indefinitely.''

No matter what, they should have given me what I wanted. When a player requests permanent self exclusion, it should be taken seriously and not as a joke. They not doing their part of the deal resulted into me losing out on alot of money. If they just sticked to their own term and conditions then I would NOT be in this mess. They have broken their own policy and I should be refunded. I could link atleast 10 links on askgamblers with people with the exact same issue as mine and where they get refunded.

Still no reply from sportsbet, over 24 hours.

Don't take offense, but you have to take some responsibility here.

Unfortunately, I am going to side with the casino. We have seen this countless times. Here's the craziest one of them all. A member of the bitcointalk forum signed up at betbit.com. right after signing up, he requested to close his account due to gambling addiction. Ok, we closed his account. He immediately used the password recovery tool to temporarily get his access back. We then closed it again. He made another account with a different email and made a deposit, played, and immediately emailed us saying that we owe him his funds back due to this technicality. This was an intentional attempt to scam the casino in bad faith. I will not disclose this player's info due to keeping the terms and conditions of the player's rights regardless of his actions.

Then the player proceeded to threaten us by posting this info everywhere.. Lawyers etc. I could not believe this attempt to extort us.

On the other hand, I do believe that the casinos should close accounts when requested. Also, I think that the player should also do their part as well, and not use the technicality as a means of actiing on bad faith.

I have contacted askgamblers.com support and asked their opinion. They said because the casino broke their license policy and terms and conditions, I should get refunded. So I'm really unsure as to why you would side with the casino. I permantely banned my account with them and with a simple email, they unblocked me and I could gamble and lose my money. This is against the law and their own policy.

It would be a total different conversation if I would of had made another account and played on that. Then I would be 100% wrong but in this case im 100% right, because their terms and conditions say clearly that self exclusions will not be reversed for any reason. There are a ton of cases on askgamblers with people with the exact same issue and the casino refunded every penny.

Also im not sure why your saying you believe that the casino should close my account when requested and calling this a technicality issue. Because they did close my account, thats not the whole point, they lifted a permanent self exclusion. That is not a technical issue. That is a casino breaking it own license.

https://www.askgamblers.com/casino-complaints/self-exclusion-allowed-to-cancel-unfair-rtp-automatically-recall-of-pending-withdrawls-cashout-declined

While they may have broken their own terms and conditions (which I am not sure of, because I haven't read it) it is also obvious that you are acting in bad faith. You requested to close your account, then went back and emailed them to reopen it, hoping they grant your request and break their own terms so you can use it against them. Unfortunately they did, and now you're trying to use it against the casino company. That's a clear case of acting in bad faith.

You have no gambling issues, you only lost your money and wanted it back, so you figured the only way to get the most you've already lost is to try and get a company to violate their own terms.

Please, do not gamble is you can't take the loss.

In your first sentence you say your not sure if they broke their terms and conditions and in the second you say you do. Please only serious replies regarding advice and help on how to sort this out. No need to hear the same opinion a thousand of times.

My advice: DO NOT GAMBLE IF YOU CAN'T TAKE THE LOSS!

You need to get your self checked mate im sorry.

askgamblers thread https://www.askgamblers.com/forum/topic/9033-sportsbetio-did-not-grant-permanent-self-exclusion-need-advice/

As you are such a big fan to ask gamblers when you have a legal issue (I assume you also go to the bakery after injured) and ask gamblers accept complaints for bitcasino.io but not for sportsbet.io even though they have the same operator, I kindly ask you to ask gamblers why this is so, because I can not follow the logic of these gamblers?

Sigh mate. I told you, only helpfull posts. Seriously whats wrong with this forum.

Hi areezy,

With regards to your query, our compliance team has been in touch with you, will continue to be in touch with you and we are committed to assisting you in the appropriate manner. While I can sympathise with what you have written, there are some things that are not being represented accurately. We cannot comment publicly on individual user's accounts as I am sure you can appreciate however as stated, we are committed to working together to assist where appropriate. Should you have any queries or comments, please get in touch with our compliance team.

Kind regards,

Mark
Sportsbet.io team

Someone who asks gamblers while having a legal issue is possibly not able to assess what is helpful and what not!

Oh and btw, the most helpful posts were already posted.

OP, when you closed your account, did you ask to close your account or to be self excluded? If you asked to be self excluded did you ask for this to be for a given period of time or permanently?

Obviously a huge difference between Self Exclusion and Account Closure. When they confirmed to you your account was blocked (I assume they sent an email?) Did that refer to the account being closed or self excluded?

Appreciate it may sound like an irrelevant difference, but perfectly normal for a company to open a closed account, very different to open a self excluded account.

I emailed them litterly saying the first sentence the following

I want to have my account “xxxxx” to be self excluded permantely.


I think they fail to understand the fact that I had sent out a email asking to be permantely banned which is a fact and they did not grant this which is a fact as they broke down their own terms by unblocking a permantely ban which is also a fact and because of this all being proven facts. They are in violation and owe me a refund for everything that I lost since the casino unblocked me.

They sent me a email saying curacao has not contacted them yet. I contacted curacao friday so im still waiting.

Everything has been represented accurately. I have pictures who can be confirmed by you easily. At the of the day  I said I want to be permantely self excluded and thats what should of had happend. Their terms and conditions clearly say the following: Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely.

and what happend?

Any reputable gaming operator cannot give out information publically regardless of the situation. They have their hands tied, no matter the accusations.

You should worry more about your gambling control issue as opposed to recovering the consequences of your issues.

You may not define the following as helpful but it is what I feel is an honest assessment of this thread and your actions. It sounds like anyone that says you're in the wrong here is being labeled by you as "unhelpful". This is the internet where people don't really care what you think is helpful or not and will give their opinion on the matter regardless of what you're going to think/feel about it.

I am probably not alone in feeling like OP is grasping(defined as greedy; avaricious). I feel like this was a poorly planned attempt at freerolling on your second deposit/set of deposits after they lifted the self exclusion. Had you won you would have gladly taken the payout but since you lost you're attempting to get the money back via a dishonest scheme(otherwise known as scamming/fraud) all after losing 5k euro in the first round. Assuming you did request a self exclusion and they removed it that is a pretty clear violation of their terms but you are the one who both requested the self exclusion and requested that it be lifted. I would also guess that there is more to this story that isn't being told on your part and the casino simply can't give out information about your specific case due to privacy issues. I say take this as an expensive life lesson and get some help with your obvious gambling problem. Self exclusion from any one casino is not going to help in the long term or solve the underlying problem as there are new casinos poping up almost daily.

No one cares about your useless opinion mate.

Bro i dont care what u trying to think in that head of yours saying i am planning a attempt blabla at the end of the day i self excluded my self permantely and they did not grant this, they lifted my permantely self exclusion it does not matter even if i lost 10 euro at the end of the day they broke their casino's LICENSE. Thats what we are ARGUING about. Not your useless assumptions.

Its so funny how I get 1000 times better replies on askgamblers forums then bitcointalk, bitcointalk is seriously full of bunch of kids who don't have any experience in such type of things.

And another thing what im doing is not a dishonest scheme, there are more then 1000 situations on the internet with the exact same issues, who GET SOLVED in the casino refunding the damages as they are in VIOLATION. NOT ME, I CLEARLY EMAILED SAYING I WANT TO BE SELF EXCLUDED, THEY SHOULDVE TAKEN CARE OF THIS SERIOUSLY AND NOT UNLIFT IT LIKE THAT.  The only problem im having is that they are license by curacao and not my bigger companies like in malta. If that was the case then i wouldve won this by now, curacao is taking forever to handle this case.

Calling us kids while using random caps is hilarious. Also using "bro" is a huge red flag for being a scammer. I've been selling digital items here for going on 5 years and have learned that the users of "bro" online are almost always going to end up being a scammer.

I bet there are a ton of millionaires out there who use the word bro you wanna call them a scammer? what has being a scammer to do with anything? if I lie about my case, then the licensed company which is curacao obviously SEE'S THAT RIGHT? As they review everything with the casino and then they make the final decision. Brainless genius just fyi I am using CAPS because you obviously don't understand the situation here so I am trying to highlight for you the key points

This post is full of lies and it's unacceptable we will allow this to continue, please refer to this thread for the only honest and real facts in regards to the case Acarli is mentioning:

https://bitcointalk.org/index.php?topic=5085983.0

I was posting real information about my particular, recent experience. I spoke in general terms and did not mention any reference to a player. I will not discuss the identity of the person involved, regardless if you claim to have done this behavior or not.
Best of luck to you. (No hard feelings on this end).

Okay, thanks for the explanation, I'm out of this topic then.

I understand you and also not so sure about what the implications are. So lets get this straight, you gambled and than you lost money like everyone else and than you wanted to get out, so far that is quite normal. After you excluded yourself which is your right and they banned you which they should be doing you got out perfectly fine.

So far that is amazing, it shows that you are a smart sane person. However, after all of this, you end up gambling again and said you wanted your account to be opened again, now you can ask that but you want sportsbet to NOT open your account when you want so they can stop you from gambling. Which they should have done. However you do realize you could just open another account right ? Sportsbet is not responsible for your loss, you are responsible for your loss.

All sportsbet did was manage to get you gambling on your old account instead of creating a new one. I am not sure about what you want neither? I mean you obviously not want your money back, that would be incredibly silly to expect but I just assume you want them to be punished? That is reasonable depending on the type of punishment.

This is still going on. I have added new edvidence to my case and sportsbet is reviewing everything. Been over 2 weeks now since a update from them they are bussy with it. I will keep everyone posted.

I am really sorry on your situation and I think you need help with your gambling addiction. First of all I do not have any association with Sportsbet.io. This is my opinion,  I don't think you need to make such a thread, since the issue is mostly about your gambling addiction, and maybe mishandled by Sportsbet. I bet on Sportsbet.io several times and got a little issue and their support quickly response and solve my issue.

Hi,

This matter is being dealt with between the appropriate department and the customer concerned. We won't be making any further comments here in a public forum. thanks guys. Steve.

Then I would like to ask your platform, there is no reason to freeze my account funds, but also asked me to carry out KYC, even if I did not get any reply from KYC, my money has been frozen in your platform? Can you give a reasonable explanation and solution?