Sportsbet.io violated their own self exclose license terms.

[areezy]

Hi,

Askgamblers thread https://www.askgamblers.com/forum/topic/9033-sportsbetio-did-not-grant-permanent-self-exclusion-need-advice/

Back in 7-7-2018 I emailed sportsbet.io about me wanting to be permantenly banned because I had lost over 5000 euro on their casino and that I never received good bonusses back for losing so much money. They replied and told me that I was succesfully banned. 3 weeks after this, I emailed them to be unbanned and they unblocked my account just like that. I was able to deposit for months, losing money everytime while they broke the law and their own casino license policy:

Once you have self-excluded, you will not be able to access your account for the time period selected. This will not be reversed for any reason. We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.

Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely.

Now I have contacted their license company, spoke to askgamblers live chat and showed them all of this they said i should be refunded because they breached their own license terms and also for advice and other people who are familiar with this. Also saw a ton of askgamblers complaint with people with the same issue who got their money back: https://www.askgamblers.com/casino-complaints/self-exclusion-allowed-to-cancel-unfair-rtp-automatically-recall-of-pending-withdrawls-cashout-declined there are many more as well.

I have also contacted sportsbet through email, they replied saying that because I was also complaining about bonusses, that because of this they thought I had no gambling issues and there for they were ''okay'' with unblocking my account after I requested to be permantely self excluded. I am not stupid and this sounds like the biggest excuse in the book to me, because at the end of the day.
1) I requested to be permantely self excluded, this should be granted no matter what my reason is.
2) In the exact same email I had stated that I lost over 5000 euro, does this not seem like gambling issues to anybody?
3) They could of had easily done a better job as a casino and ask why i want to be permantely banned and ask if I had gambling issues upon me trying to reactivate my account just to be safe for their own policy. This all they failed.
4) Their policy clearly says a self exclusion will not be reversed or decreased for ''any reason''. They cannot just make up a reason as to they thinking I want to be permantely self excluded because of bonus issues and then think its okay to unban a permantely self exclusion right? This all just seems like fraud to me. Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason.
5) I cant believe they come up with this silly excuse. I lost over 25K on this website and they think i want to be self excluded because I did not get a free bonus worth 10 euro. Thats their own fault for thinking and assuming stuff when the player clearly requests that he wants to be permantely banned. They should have granted me to be permantely banned no matter what.

I replied to bitcasino still no reply, I emailed curacao license company and still no reply been second day now I believe. I cannot open a complaint on askgamblers because sportsbet.io is not listed on here, however their other website bitcasino.io is and they have exactly the same live chat etc people so Im pretty sure they are exactly the same people. Can anybody please give me advice on what to do, thank so you much for your time.

[1715466867]

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[1715466867]

1715466867

[Dig Bicks]

Sportsbet.io is a well known scam casino,  Anyone wearing a sportsbet.io signature should be red trusted.

[Radiante]

I emailed sportsbet.io about me wanting to be permantenly banned because I had lost over 5000 euro on their casino and that I never received good bonusses back for losing so much money. They replied and told me that I was succesfully banned. 3 weeks after this, I emailed them to be unbanned and they unblocked my account just like that.

You have a serious gamblers problem, you shouldn't be playing if you ask to be banned to stop playing, and after that you ask to be unbanned.

[areezy]

I requested sportsbet.io to permantely self exclude my account. They unblocked my account after I requested to be unbanned, their casino license say ''Permanent self-exclusions will remain closed indefinitely.''

No matter what, they should have given me what I wanted. When a player requests permanent self exclusion, it should be taken seriously and not as a joke. They not doing their part of the deal resulted into me losing out on alot of money. If they just sticked to their own term and conditions then I would NOT be in this mess. They have broken their own policy and I should be refunded. I could link atleast 10 links on askgamblers with people with the exact same issue as mine and where they get refunded.

Still no reply from sportsbet, over 24 hours.

[acarli]

Don't take offense, but you have to take some responsibility here.

Unfortunately, I am going to side with the casino. We have seen this countless times. Here's the craziest one of them all. A member of the bitcointalk forum signed up at betbit.com. right after signing up, he requested to close his account due to gambling addiction. Ok, we closed his account. He immediately used the password recovery tool to temporarily get his access back. We then closed it again. He made another account with a different email and made a deposit, played, and immediately emailed us saying that we owe him his funds back due to this technicality. This was an intentional attempt to scam the casino in bad faith. I will not disclose this player's info due to keeping the terms and conditions of the player's rights regardless of his actions.

Then the player proceeded to threaten us by posting this info everywhere.. Lawyers etc. I could not believe this attempt to extort us.

On the other hand, I do believe that the casinos should close accounts when requested. Also, I think that the player should also do their part as well, and not use the technicality as a means of actiing on bad faith.

[areezy]

Don't take offense, but you have to take some responsibility here.

Unfortunately, I am going to side with the casino. We have seen this countless times. Here's the craziest one of them all. A member of the bitcointalk forum signed up at betbit.com. right after signing up, he requested to close his account due to gambling addiction. Ok, we closed his account. He immediately used the password recovery tool to temporarily get his access back. We then closed it again. He made another account with a different email and made a deposit, played, and immediately emailed us saying that we owe him his funds back due to this technicality. This was an intentional attempt to scam the casino in bad faith. I will not disclose this player's info due to keeping the terms and conditions of the player's rights regardless of his actions.

Then the player proceeded to threaten us by posting this info everywhere.. Lawyers etc. I could not believe this attempt to extort us.

On the other hand, I do believe that the casinos should close accounts when requested. Also, I think that the player should also do their part as well, and not use the technicality as a means of actiing on bad faith.

I have contacted askgamblers.com support and asked their opinion. They said because the casino broke their license policy and terms and conditions, I should get refunded. So I'm really unsure as to why you would side with the casino. I permantely banned my account with them and with a simple email, they unblocked me and I could gamble and lose my money. This is against the law and their own policy.

It would be a total different conversation if I would of had made another account and played on that. Then I would be 100% wrong but in this case im 100% right, because their terms and conditions say clearly that self exclusions will not be reversed for any reason. There are a ton of cases on askgamblers with people with the exact same issue and the casino refunded every penny.

Also im not sure why your saying you believe that the casino should close my account when requested and calling this a technicality issue. Because they did close my account, thats not the whole point, they lifted a permanent self exclusion. That is not a technical issue. That is a casino breaking it own license.

https://www.askgamblers.com/casino-complaints/self-exclusion-allowed-to-cancel-unfair-rtp-automatically-recall-of-pending-withdrawls-cashout-declined

[dantee1]

While they may have broken their own terms and conditions (which I am not sure of, because I haven't read it) it is also obvious that you are acting in bad faith. You requested to close your account, then went back and emailed them to reopen it, hoping they grant your request and break their own terms so you can use it against them. Unfortunately they did, and now you're trying to use it against the casino company. That's a clear case of acting in bad faith.

You have no gambling issues, you only lost your money and wanted it back, so you figured the only way to get the most you've already lost is to try and get a company to violate their own terms.

Please, do not gamble is you can't take the loss.

[areezy]

While they may have broken their own terms and conditions (which I am not sure of, because I haven't read it) it is also obvious that you are acting in bad faith. You requested to close your account, then went back and emailed them to reopen it, hoping they grant your request and break their own terms so you can use it against them. Unfortunately they did, and now you're trying to use it against the casino company. That's a clear case of acting in bad faith.

You have no gambling issues, you only lost your money and wanted it back, so you figured the only way to get the most you've already lost is to try and get a company to violate their own terms.

Please, do not gamble is you can't take the loss.

In your first sentence you say your not sure if they broke their terms and conditions and in the second you say you do. Please only serious replies regarding advice and help on how to sort this out. No need to hear the same opinion a thousand of times.

[dantee1]

While they may have broken their own terms and conditions (which I am not sure of, because I haven't read it) it is also obvious that you are acting in bad faith. You requested to close your account, then went back and emailed them to reopen it, hoping they grant your request and break their own terms so you can use it against them. Unfortunately they did, and now you're trying to use it against the casino company. That's a clear case of acting in bad faith.

You have no gambling issues, you only lost your money and wanted it back, so you figured the only way to get the most you've already lost is to try and get a company to violate their own terms.

Please, do not gamble is you can't take the loss.

In your first sentence you say your not sure if they broke their terms and conditions and in the second you say you do. Please only serious replies regarding advice and help on how to sort this out. No need to hear the same opinion a thousand of times.

My advice: DO NOT GAMBLE IF YOU CAN'T TAKE THE LOSS!

[areezy]

While they may have broken their own terms and conditions (which I am not sure of, because I haven't read it) it is also obvious that you are acting in bad faith. You requested to close your account, then went back and emailed them to reopen it, hoping they grant your request and break their own terms so you can use it against them. Unfortunately they did, and now you're trying to use it against the casino company. That's a clear case of acting in bad faith.

You have no gambling issues, you only lost your money and wanted it back, so you figured the only way to get the most you've already lost is to try and get a company to violate their own terms.

Please, do not gamble is you can't take the loss.

In your first sentence you say your not sure if they broke their terms and conditions and in the second you say you do. Please only serious replies regarding advice and help on how to sort this out. No need to hear the same opinion a thousand of times.

My advice: DO NOT GAMBLE IF YOU CAN'T TAKE THE LOSS!

You need to get your self checked mate im sorry.

[areezy]

askgamblers thread https://www.askgamblers.com/forum/topic/9033-sportsbetio-did-not-grant-permanent-self-exclusion-need-advice/

[game-protect]

As you are such a big fan to ask gamblers when you have a legal issue (I assume you also go to the bakery after injured) and ask gamblers accept complaints for bitcasino.io but not for sportsbet.io even though they have the same operator, I kindly ask you to ask gamblers why this is so, because I can not follow the logic of these gamblers?

[areezy]

Sigh mate. I told you, only helpfull posts. Seriously whats wrong with this forum.

[sportsbet.io]

Hi areezy,

With regards to your query, our compliance team has been in touch with you, will continue to be in touch with you and we are committed to assisting you in the appropriate manner. While I can sympathise with what you have written, there are some things that are not being represented accurately. We cannot comment publicly on individual user's accounts as I am sure you can appreciate however as stated, we are committed to working together to assist where appropriate. Should you have any queries or comments, please get in touch with our compliance team.

Kind regards,

Mark
Sportsbet.io team

[game-protect]

Sigh mate. I told you, only helpfull posts. Seriously whats wrong with this forum.

Someone who asks gamblers while having a legal issue is possibly not able to assess what is helpful and what not!

Oh and btw, the most helpful posts were already posted.

[Gambler123]

OP, when you closed your account, did you ask to close your account or to be self excluded? If you asked to be self excluded did you ask for this to be for a given period of time or permanently?

Obviously a huge difference between Self Exclusion and Account Closure. When they confirmed to you your account was blocked (I assume they sent an email?) Did that refer to the account being closed or self excluded?

Appreciate it may sound like an irrelevant difference, but perfectly normal for a company to open a closed account, very different to open a self excluded account.

[areezy]

I emailed them litterly saying the first sentence the following

I want to have my account “xxxxx” to be self excluded permantely.


I think they fail to understand the fact that I had sent out a email asking to be permantely banned which is a fact and they did not grant this which is a fact as they broke down their own terms by unblocking a permantely ban which is also a fact and because of this all being proven facts. They are in violation and owe me a refund for everything that I lost since the casino unblocked me.

They sent me a email saying curacao has not contacted them yet. I contacted curacao friday so im still waiting.

[areezy]

Hi areezy,

With regards to your query, our compliance team has been in touch with you, will continue to be in touch with you and we are committed to assisting you in the appropriate manner. While I can sympathise with what you have written, there are some things that are not being represented accurately. We cannot comment publicly on individual user's accounts as I am sure you can appreciate however as stated, we are committed to working together to assist where appropriate. Should you have any queries or comments, please get in touch with our compliance team.

Kind regards,

Mark
Sportsbet.io team

Everything has been represented accurately. I have pictures who can be confirmed by you easily. At the of the day  I said I want to be permantely self excluded and thats what should of had happend. Their terms and conditions clearly say the following: Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely.

[fede2kka]

and what happend?

[acarli]

Any reputable gaming operator cannot give out information publically regardless of the situation. They have their hands tied, no matter the accusations.

You should worry more about your gambling control issue as opposed to recovering the consequences of your issues.