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The player deposited made several deposits that amounted to 150 BTC, and then gained a net profit of 180.58 BTC after making a few bets on different sports markets. Cloudbet.com had no problem taking his deposits, but they are now refusing to pay the player citing account ownership irregularities

Their claims are false because the player in question has provided them with every piece of document they have requested so far. Their latest excuse is that imposters are trying to steal the funds. However, the player has 2FA enabled, and all withdrawals on cloudbet require email verification.

Who are they lying? Folks, save your selves the grief, this book, cloudbet.com, don’t want winners and are making different excuses to deny big winnings. Be careful using them, they might screw you with KYC and blab about betting from banned territories, not that the player in question has those issues.

This case has been ongoing for 36 days now. And the player is very stressed out. Cloudbet do the right if you’re a honest book and pay him.

Relevant links: https://www.askgamblers.com/casino-complaints/cloudbet-casino-delayed-330-btc-payment

https://bitcointalk.org/index.php?topic=5106313.0

https://bitcointalk.org/index.php?topic=333552.5660

Update: They also cancelled a winning bet on the superbowl. The player won another 20btc, and without any explanations they cancelled the win and closed his account.

Be careful, there are currently several accusations about scamming users against cloudbet.com: https://steemit.com/cloudbet/@johnycomelately/cloudbet-com-anonymous-cryptocurrency-sportsbook-and-amp-casino-accused-of-free-rolling-players

more accusations against cloudbet from other users: https://bitcointalk.org/index.php?topic=5106313.msg49600118#msg49600118

There is already a scam accusations for the same case in the forum. You may need to check the scam accusation board for that. Personally I would not trust cloudbet. There are several accusations against them. It just does not look good.

I’ve just removed Cloudbet from my personal Trust List. I was unaware of this but this is sad if the accusations are true. I always saw Cloudbet as a legitimate, trustworthy operation.

I’m just going to go over & read the scam accusation thread now.

Even the most reputed sites getting shady if the withdrawal amount is huge,they had this behaviour earlier as well so this means they are going out of bankroll?

I guess probably that's the case. With Bitcoin price not doing great (compared to a year ago). Their vaults must have taken a hit and are cautiously playing it for now. I recently read about an exchange which pretty much ran out of funds too. It was waiting for other customers to deposit so that they could process the withdrawal requests. Hope they sort their shit together. Although there were a few issues beforehand(regarding Bonuses), Cloudbet was one of the early, trustworthy sites. which I used to gamble on. That's probably never gonna happen again though.

Even the most reputed sites getting shady if the withdrawal amount is huge,they had this behaviour earlier as well so this means they are going out of bankroll?

~snip~
From observation, cloudbet might take more time to resolve his case because it's very different than ginalli's. More than one person has access to the account and it's difficult to quickly believe an accusation when there's no proof posted. The use of a vpn could also be the reason why his account got blocked or maybe there's more to it that we don't know. Curious what would be the update on his case.

Edit : typo

I’ve just removed Cloudbet from my personal Trust List. I was unaware of this but this is sad if the accusations are true. I always saw Cloudbet as a legitimate, trustworthy operation.

I’m just going to go over & read the scam accusation thread now.

There is already a scam accusations for the same case in the forum. You may need to check the scam accusation board for that. Personally I would not trust cloudbet. There are several accusations against them. It just does not look good.

Thanks for bringing it here.

Cheers :-)

i thought Cloudbet is really legit knowing it existed for a long time now and they are also active on making contests (which i have joined both logo and resolution contest and not won because of allegedly inside job for the first prices) and they are really paying the winners. Their prices are really high so thats why. This is just a proof that even strong and trusted sites can be a fraud after a long time. Be careful people.

A possible thing that this one might be the reason why any sites would really give out some issues on processing withdrawals specially with higher amounts not only on gambling
industry but also on other services as well but I'm not talking for this on generally since we have seen there are still some reputable sites which do remain unstained when it comes
to these kind of issues.

Cloudbet not responding for my 330 BTC withdrawal (https://bitcointalk.org/index.php?topic=5106313.0)

I had been following this one closely as I used to bet at cloudbet, thought they were one of the very few highly reputed gambling websites one can go for. After seeing that their guy "Ronnie" was just trying to convince others that they've had been fair with the user and that there had been too many claims of the account OP of that thread (Swofty) had been talking about, it made them look shady and caught them red handed already as if someone who is claiming to have everything, from 2fa to email to deposit/withdrawals screenshots as well as ready to even sign a message and who also provided an exact image of the withdrawal request of that BTC330, then cloudbet stands no chance to prove and convince everyone that they're innocent in this matter. There are enough of the excuses they've been making and after Swofty provided everything, they're not even replying to that thread which shows that they're clearly the ones who wish to run away with Swofty and many other users' money and still get their business going. I guess it's time for me and others to day a good bye to cloudbet and as well, those who love where their HQ is located (if anyone ever noticed that or have visited there already), I'd suggest them to draw their Police Authorities' attention towards this matter and help Swofty and others get their money back as BTC330 is not a pancake to be left for Cloudbet.

No updates at all. On email, on AskGamblers and here too no answers.

Ronnie, please do the right thing. And just resolve this and lets move on. This is the most stressful month and in going i experience in my life. Please just end this case and stop dragging delaying it. Thank you

Albert

And this is the latest input from the guy.

This means the issue has not resolved yet. This is very sad. By the way, don't forget 330BTC is a lot of money. Anyone can get greedy. I hope this is not what happened with cloudbet too. I wish good luck to the guy.

So the guy made a 150 BTC deposit?  That should be alarming for Cloudbet if they couldn't handle the action imo.  They should at least limit how much that guy could bet or they'll probably take a huge hit.

So the guy made a 150 BTC deposit?  That should be alarming for Cloudbet if they couldn't handle the action imo.  They should at least limit how much that guy could bet or they'll probably take a huge hit.

Doesn't matter how long a casino has been around, all it takes is a few balances like this and they will question if they should keep the bitcoin.  They will try to silence the player and continue on with business as usual.  This is really sad to see and I hope this people get what they deserve.

^  And they're in a bad spot.  If they pay the guy, they take a big hit and it could take a while to get all of it back.  I don't know how big their bankroll is, but I think smaller sites could be forced to close.  And if they decide not to pay the guy, their reputation takes a big hit. 

...  Either way their f*cked.  Just assuming the accusation is true of course.

If they couldn’t pay out the win then they shouldn’t have accepted the bet, if they don’t pay out it’s disgraceful.

i thought Cloudbet is really legit knowing it existed for a long time

Being around doesn't make you legitimate

If they couldn’t pay out the win then they shouldn’t have accepted the bet, if they don’t pay out it’s disgraceful.

It's always a bad idea to deposit big amounts of btc into any crypto trading platform or crypto casino.
It doesn't matter if the platform/casino are trusted and big.Just play with small deposits and small bets and have fun.The guy who deposits 150 bitcoin(WTF!?!) obviously wants to make profit(maybe he knows a hidden way to make that ptofit,idk).

Even the most reputed sites getting shady if the withdrawal amount is huge,they had this behaviour earlier as well so this means they are going out of bankroll?

Still no positive update from Cloudbet, this is not looking good. My geography is very poor, I googled Curasco & notice it is in Peru. I’m not sure they’ll be trackable, I doubt the feds there are going to be much good.

Still no positive update from Cloudbet, this is not looking good. My geography is very poor, I googled Curasco & notice it is in Peru. I’m not sure they’ll be trackable, I doubt the feds there are going to be much good.

correct . gambling operators should know that gamblers do also bet higher amounts  and 150 btc is only small compare to other big time players . cloudbet   must not start a gambling business if they only have a small amount of capital  .


same here . i knew cloudbet long time ago .


of course it does . people can easily get attracted if a site is running for a long time but yeah we will never know in the future if they will colapse

~snip~
Cloudbet & their people should be ashamed.

I don’t understand why they won’t return the 150BTC deposit. There is no excuse not to arrange that. They’re obviously being shady.

They are continuously buying time. This is not good. Also I wonder who the f**k hell trust a gambling company with that f**king much BTC. I would have a heart attack LOL.

They're not buying time, they have no intention to pay it.
I think they are waiting for legal action before they will be compel to process this withdrawal which is going to be a complicated matter.
Cloudbet has had a lot of accusations previously but this is a big one, I wonder why a guy with this huge amount of money would trust one site only.

It is not the players need to trust a site they are sending their cryptocurrency to. It is the sites responsibility to be held accountable if the player wins in their bets to be able to pay them what is owed if they infact win.

Whether it be 1 millibtc or more there shouldnt be a question if they should be trusted with this small or large amount.

If they do not intend to pay someone who won fair and square then why should any casino pay anybody their winnings if they dont feel like it.
This is absurd.

This is part of what cloudbet posted on their own thread just today about this case
"In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity."
I think this is what is holding back them paying out this customer their winnings.
What inconsistent information could they be referring to?

So the guy made a 150 BTC deposit?  That should be alarming for Cloudbet if they couldn't handle the action imo.  They should at least limit how much that guy could bet or they'll probably take a huge hit.

They might had the confidence that he will be gifting all those coins to their bank roll and never expected to double that amount and withdraw everything. I really hope they will return his coins even if they delay things with flimsy reasons. I had my big losses in cloud bet a couple of years back so I am not sure how they will respond if I doubled those amount :o, I never had any difficulty with them till now withdrawing a couple of bitcoins and most of the time the withdrawals were instant . Will closely follow this scenario on how they deal with this user. If they don't comply then it is the end of cloud bet.

Another day goes by & still nothing from Cloudbet, absolutely deplorable.

They took too much time before they respond on this but I think they are just reviewing the possible move that they can do about this matter. Let’s just wait for them to respond and I know they will not run, they can resolve this problem, its a process though.

There’s already an update about this one and I think they are still trying to figure out on what they need to do because this is a huge money but of course they have to give the money to the complainant because it his money and he deserve to get it.

It looks like this case is actively discussed on scam accusation under Cloudbet not responding for my 330 BTC withdrawal (https://bitcointalk.org/index.php?topic=5106313.0) and also in their official thread,so there is nothing to discuss here,better OP lock this thread now.

The scam accusation is the place where the original claimer posted so he could show everyone what cloudbet did, the other cloudbet topic is run by cloudbet itself. I feel like this is more like viewers point of view type of topic so I think this should stay as well. At least we can talk here without the user and the cloudbet both going back and forth with each other and just talk among ourselves about what happened.

So the guy made a 150 BTC deposit?  That should be alarming for Cloudbet if they couldn't handle the action imo.  They should at least limit how much that guy could bet or they'll probably take a huge hit.

TL;DR:- I have been following this case closely because I was curious about it and finally it's resolved! The guy is from the US. And for the record speaks PERFECT English, lol. When CloudBet asked him for his ID, he got scared and tried to manipulate the situation to hide the fact that he is breaking the Terms of Service, so he ended up sending a fake ID of someone from the Philippines in fear of not getting paid out. Eventually, he admitted his mistake, sent in his real ID, then got paid the entire 330 btc, which was not only his initial deposit(s), but also his winnings. I guess CloudBet paid both instead of voiding all his bets like they usually do in such cases because the case went viral, kind of? I am not sure, but they also signed a message from a wallet that holds 1157 btc so they are definitely trying to prove something to the community here.

CloudBet's Comment: https://bitcointalk.org/index.php?topic=333552.msg49817125#msg49817125
Hi all,

There has been some discontent in the forums and we would like to take this opportunity to clear a few issues up.

Firstly, please be reminded that Cloudbet does NOT accept any USA players.

USA players are blocked from registering accounts, and are blocked from making bets. If any player from USA attempts to make an account, they see a message saying USA players are prohibited and are not able to sign up.

To reiterate, players from USA are NOT allowed on Cloudbet.

If we have strong reason to believe that a player has deliberately and willingly circumvented our terms of service by connecting from USA (or another restricted territory), we freeze their account while we conduct an investigation, and ask the player to provide documentation on their residency. Please note that this is only when we strongly suspect that a player has connected from USA, ie, there is specific evidence to suggest this.

In most cases, the player is cooperative and provides us with accurate documentation about their account and residency. If they are a USA resident, we close their account permanently, and return their account balance. This has been the case with several vocal users in the forum. Sometimes this can take some time, as every case is slightly different, but is always resolved eventually provided the player furnishes us with accurate information.

If they are connecting from a non-restricted country, we reopen their account and they can resume using their account without limitation.

Please note that in all cases where the player has cooperated, they have received their entire account balance, and had their accounts closed only if they were connecting from a prohibited jurisdiction (or there was a separate unrelated issue). If any forum members in this situation would come forward and confirm receipt of their account balances in full, this would be appreciated.

However - on rare occasions, the player is NOT cooperative and provides us with deliberately falsified or fraudulent information. In these cases, our investigations are significantly more complicated and time consuming.

There is one specific case that has received a lot of attention from the community - Swofty - as the dollar amount is particularly large. Here is our comment on the case:

As we have a duty of privacy to all of our players, we are limited in what we can share. The player may have shared some details, but we are not able to share any specifics or personal data. That said, we can share definitively that the player has knowingly and deliberately provided untruthful, falsified and fraudulent information to both Cloudbet and the community. The account holder is NOT the person that he/she states it is, nor are they in the location they state. The player also knowingly and deliberately circumvented our terms of service by connecting from a prohibited jurisdiction. The reason the player has not been paid yet is entirely to do with them circumventing our terms of service and providing falsified and fraudulent information, and nothing to do with our bitcoin liquidity (more on that below). As the customer provided us with definitively falsified information, we suggested they reach out to Curacao Egaming - with whom we hold a licence - for assistance. This is the correct escalation for any player issues. We intend to resolve this issue in a manner completely fair to everyone once we receive truthful and accurate information from the player. It appears as if the player is now cooperating, so we hope to have a resolution to this case soon.

We have been encouraged by the way the community has responded to rally behind the player and help hold Cloudbet accountable, however in this case the player has not been truthful with the community. We encourage the player to share a more accurate story.

Separately, concerns have been raised about Cloudbet's ability to service the player's withdrawal immediately. You needn’t be concerned - we hold enough funds to cover all of our player balances several times over, and we would never accept a bet that we could not pay in full immediately. We have been around since 2013 and have always celebrated our largest winners, and paid extremely promptly.

We would like to address this in the way requested by the community -- a signed message from a wallet that holds sufficient funds to cover any liabilities that may be due to this player.

We have signed a message from a wallet holding ~1157 BTC. All outputs spent to this wallet are from wallets that belong to us, and had not moved in over a year (we sent them to a single wallet for the purpose of this exercise) so they are not newly acquired coins. We would be happy to sign another message from any of the source wallets to prove ownership if required.

Wallet: 16vk7DahVgj4VsfKKdr1pG3QJ9FvzXpdJN Message: cloudbet.com // no USA players allowed Signature: HxO5QwkA/UNVePahBUzYgWL4Zz5syTC1H6/LeHICsvW0MYG9Q+PgOjNbzVXgXsLbadzFO2wLlz25nsbaXkeTXo4=

You can verify the above message in your bitcoin client, or by using the web interface here

I hope that addresses the community's immediate concerns. If anybody has any further questions or follow-up, please feel free to contact us directly via our support channels, or post a reply in this thread and we will do our best to address them in a timely manner.

Once more, to reiterate, Cloudbet does NOT accept USA players.

Thanks for your continued support, patience, and diligence.

The Cloudbet Team

Swofty's Response: https://bitcointalk.org/index.php?topic=333552.msg49821239#msg49821239
Hello everyone,

Ronnie is correct in what he is saying, the delay is entirely my fault. I am from the USA and I didn't even worry about my location or withdrawing bitcoin until I got an email from them asking for my ID and things like that.

At that point, I got very scared. I went from really excited about my winnings to very, very scared I wouldn't get any. I have a good online friend in the Phillipines and I asked for help. I had him give his documents and ID that said the account was from the Phillipines. This was a mistake. As of right now, I have sent cloudbet my real credentials (ID, etc) to cloudbet and they know who I am. I want everyone, including cloudbet, to know that nothing I did was meant to manipulate or mislead cloudbet in anyway. All my wagers were made in good faith and I won them fair and square.

I should have been upfront about my situation from the start and this situation would have gone much more smoothly. I can also say that even though a resolution to this issue has not been come up with yet Ronnie is correct in saying we have recently been in touch and we are making progress on coming up with a solution. I have to say I am thankful for cloudbet being reasonable about my situation especially considering my misleading them about my location. I am very, very hopeful we will come to a conclusion soon. I will keep everybody here updated when this is all over.

Thanks for listening.

Swofty

Payment confirmed by Swofty & AskGamblers Team: https://www.askgamblers.com/casino-complaints/cloudbet-casino-delayed-330-btc-payment