Bitcoin Forum

-> Repost,i made this in the wrong topic!

Dear bitcointalk community,
Im new here so please be kind with me,

I have a problem with this company,perhaps someone have the same experience with them.( I have found an same feedbag from another user if u google  there feedbags in web.) This made me feel so much uncomportable.
To the case:

I have registered me there around 2 weeks ago and everthink went  easy and fast.I have send them 3000 Euro !!! from my german  bankaccount 1 week ago .They locked my funds after i bought(without letting me know,i found out after in the chat with Co worker,strange thing was in my login  history was written payment " DONE" after i send some BTC to me)

There reason :

 duo of the reasons " my account could be compromissed " or  "precautionary measure against terror .. "

I should thend them an actuall selfie with paper written the date ect to verify im the real owner.Have done it and got stave off .Until now nothing happend,just there standart text Bla bla  they sent me always.

I send them EVERTHINK proof u can imagine,every detail proof of banktransfer,where u can see the exact amount,login from my online banking,the selfie,my front and backside ID.

I dont even have a phone number from them or an contact from there supervisor,or  the finance department from them, which are responsible for this.The chat workers could not help me really and it seems they have nothing say from there order of ranks.


Im done with this kind of behavour ,i have NO trust in this,i have written them a thousend time that we just solve this that they should send MY funds to my german bankaccount back .I send it legaly from there,so how could i be not the real owner?!?!?! This doesnt make sense and there behavour is just an exuse to hold (my) customers funds back ,perhaps to enrich there own backs.?

They dont have ANY authorization to command and control about others people  money.If they have any problem ,then close the customer buissnes relationship and send all funds BACK.

I will  gonna contact my local police and off course polish police and will write down  an lawsuit against these persons.

I will write this down here to get any help from you or how to handle this.Also to speak out an WARNING.

Thank you a lot .
Kindly regards from germany

Merve :_)

 

I know bitpay.com but never knew any bitbay.net. However there is an account (https://bitcointalk.org/index.php?action=profile;u=252173) who is representing them. I found it after some quick search. You should be contacting him.

Also please provide the proper format of your accusations which will be found here (https://bitcointalk.org/index.php?topic=260073.0).

I hope the case see a happy ending.

Cheers ;-)

I cant answer them because there are not allow get in contact with " newbies"
Bitbay.com is legit, i mean them  link ->https://bitbay.net/de

if u can inform them to read this topic or send me a PM  this would be great !:_)

But thanks for your help and time
Much recommend! :_)

Can you please provide more information like screenshots about chat or mail? And please use correct formats as already said @Royse777. Provide more evidence as much as possible then we can tag that account and he will come here automatically to reply. Upload your screenshots on imgur (https://imgur.com/upload) and post it here. They have lot of thread on bitcointalk we can tag them if there is strong evidence. Hope you will get back your money or they have to provide valid reason why they have  blocked your account.

How can i upload pictures`?
Otherwise i will post the links here and upload them online

proof of accountholder/balance: https://gyazo.com/b2606d068957d16c3e77446e2a389655

proof of conversation  https://gyazo.com/c6261dd91aa9e2967ead982c4028fe8a

proof of block for " safety reasons " : https://gyazo.com/65aac7ce69bbed349584724350901b54

proof of other customers feedbags found in google search  :https://gyazo.com/1dd79ece01ef69c175bef4d14880815a

Please keep in mind that there is much more conversation,i just made 1 screenshot from it to show you thats its real.

Personal information about me i cant upload here duo of security reasons.i send it more than enough to there workers from the security department.Its a shame that they are still holding money after all the verifications .I cant do more yet.

They completly blocked me in there online chat.I cant even contact them.After  verifiy myself with my name the connection get broken.
I called a friend for testing and he have no problems with chatting.

WHAT IS THE DIFFERENT BETWEEN THEM AND A THIEF?
I will go for shure to the local police !

I worked my ass off for this money,its not money i made easy  with trading ect.

i could cry :(((

Only wish is they send money back to the bankaccount where money was send.This is traceable.So there are no reasons to stop this for there own " security "

PS.For urgend reasons i can send u all detail payment infos from me that money was sent from my account ect.I really hope we can solve this with the community help.They are completle stubborn to me.


Merve

You can not upload the pictures because you rank is not enough to upload a picture. You can post the image links here and someone else who (me or anyone) can quote those links for visibilities.

Edit:
I see the links. But this links are not in proper format. Next time please use imgure.


proof of accountholder/balance:
https://i.gyazo.com/b2606d068957d16c3e77446e2a389655.png

proof of conversation  
https://i.gyazo.com/c6261dd91aa9e2967ead982c4028fe8a.png

proof of block for " safety reasons " :
https://i.gyazo.com/65aac7ce69bbed349584724350901b54.png

proof of other customers feedbags found in google search  :
https://i.gyazo.com/1dd79ece01ef69c175bef4d14880815a.png


I hope this helps. By the way, did you pay using BTC. In this case you can post the tx IDs. This will help to prove the payments.

OP  you feel it necessary to make everyone careful about Bitbay.net for that thanks from my side. Its showing there your account has been locked for safety reason. After that i will suggest you to keep contact with them about your issue. Try to provide the info they want to release your fund. 

If finally you got no necessary help from them than you can update your thread again to make everyone Careful about Bitbay.net

They completly blocked me.

They dont help me.I dont want use there service ect,I just want that they send the money back to the legal owner from which they got the money trasnfer.Every bank transfer is clearly traceable.

But they dont want this because of " savety reasons,im not the owener ect" -> Do you understand the mistake ?They writing this to for weeks.

It makes no sense because only one who belongs the money is the owner from which the money came.Its everthink just an excuse to hold funds back to there own.

I hope this will give an WARNING and down force there reputation, that you can see there real working methods which are not serious for a legal operating working company

Police is involed this,i contact them.Otherwise im helpless.

Thanks .

Seems BitBay* (https://bitcointalk.org/index.php?action=profile;u=252173) is handling promotion on Bitcointalk. Archived (http://archive.is/zrun6) his post history (https://bitcointalk.org/index.php?action=profile;threads;u=252173;sa=showPosts) for reference. I am little bit confuse about tag due to weak evidence. OP please try to provide more evidence. I have tagged them temporary to reply on this thread. Lets wait for his reply... OP please provide your transaction details.

No need, you can post here just hide your details. I have sent negative feedback to them, now they might be come here, lets see what is their excuse.

which more transaction details you need? I thought i have show them all mostly.

Do you wanna see payments information from online banking i made to them? I can make please contact me via PM i will send it to you

merve

Some proofs from facebook,should i say something more?Im done

https://gyazo.com/a9ffb3a38c19d8d889755e9337640719

https://gyazo.com/a5c987627a2b788a1f574246cea1ea28

https://gyazo.com/6ede11a2213fc3a1ae6b7b32ca01d4a4


https://gyazo.com/993e0a321f4290cc4e66b69f148ba59f


https://gyazo.com/35c8bf25966d751e820139f93db156f6

( All these people,if u translate got scammed and there acc got locked.strange right ??? ..... )

Looks like from the ceo he hasnt much money for his lifestyle anymore in dubai spending money from customers away ....

Hope bitcointalk admin look much more carefull about there seedy working methods and making still advertising here.

Thanks

During the verification course BitBay’s specialist identified a suspected infringement regarding the actual state of the user’s registration on our platform, and thus we have doubts as to the source of the funds. Therefore, the procedures specified in the regulations on counteracting money laundering and financing of terrorism were implemented.

In accordance with AML directive and current law each of exchanges have to follow the same procedures.
We assure you that all our activities are dictated by experience in counteracting fraud and are only meant to ensure the security of our community. We realize that this may cause inconvenience, but ensuring security is our main goal.

@merve arslan today we have sent you again message by email concerning this case.

After check we can also confirm that contact via chat is available and of course if need help do not hesitate to contact us, but you can contact our security department only via email message.
We apologize for the inconvenience and thank you for understanding.

I made this thread also for new user to warn about your habits about your trading website,especially if u want invest some more.

1 .After my verfication everthink went fine and easy.You blocked immediatly my account after my first funds got
   transfered to your account.After my account got blocked from you( I could not get made payouts),
   my other payments received,so pay in is oK ,pay out not--> strange right?

2. On your Facebook Review are plenty scam reports about you.ALL of them got " security problems about the money"
    Strange right?Could it be possible that this is a mash from you holding customers money away ....?
    Prooves speaks more than words and this sound very skeptical and your feedbags TO !

3.
  To be on the save side i verified Me to you more than enough.I send ever proove from myself and
   bankaccountinformation i could make ....I have done everthink correctly like u have  written.
  Which other  ecuses u have against me to hold money from me NOW ?Of "terror" reasons,srsly?
   If u think money is not legal,like account is hacked ect,THAN CALL MY BANK.CALL IT!!!!Dont talk and waist time with waiting,do it. !
  
   Your behavour are exactly like an thief,only a " frindly" one.Keep in mind this will do have also penalty.
    SHOW me now legit proofs from yourside which do have an serious exuse.U wont even have one.
   I DONT want buy ect on your website.I want that u ONLY pay the money back to my german LEGAL bank acocunt.
  
 
DID U UNDERSTAND ?DO YOU HAVE THE LEGAL POWER OF AN COURT OR HIGHER  LAW ENFORCMENT GOVERNMENT TO CONTROL AND COMMAND LIKE THIS?You havnt for a company.!!!!!

 
  Payments are traceable,you are responsible for this.But u still denied it, strange right  ...?

4. I also contactet local police and law enforcment to have some offical papers against you.I will NOT DETERMIE
    from a little co worker from your company what will be happend about my LEGAL  earn  & transfered money.


5.  Because of your plenty of scam review on your facebook,there are plenty law suits running against you .Im in contact with some of the victims
  This says all about you.I really hope the a higher government will delet your trading license.!!!


6 You " unblock" the chat contact for me today.But this still looks happend only after i made this report here.

I will keep everyone update in this!


Merve

What kind of security are you talking about ? Freeze customer fund ?  Are you following your own rules (https://bitbay.net/en/terms-of-use-malta) ?


So why are you not returning this user fund ? How you had completed diposite of this user if he wasn't verified? And during withdrawal time you are suspecting about thay money laundering and financing of terrorism. What the fuck ? He had sent money from bank, not from unknown source. Why return into source account if you have suspicion. You have no right to freeze money only by your suspicion.

Exactly the same i was thinking bevor.

These people are just a bunch of modern scammers.So many neg feedbags about the same problem you can get in facebook or check my screenshot  prooves.

I dont understant what they are doing behind there office door in investigating to this case ,still cant contact my offical bank and police department.Still dont even have 1 legit proof with proovable excuses!

Lawsuit is running.Penalty to you who is responisble in this  will come. I really hope they will investigate in your own company about your working methods.Your trading lizence have to got deletet.Seems of taking customers funds is a new earning mash from yourside :_)


Your reputation will get broke ,trust me.



merve

 @ Bitbay.net


Whats the situation now,will your supervisor unlock my account in 30 days?
Or do you will send the money bac in 30 days,or what u mean exactly with your last words?Why u cant give me now  not further informations. ?
Im waiting weeks now after I send you my last correct selfie... How can someone thats unqualified and incompetent to calling itself a serious legal  company ?!

Quoted for reference.

What does that means for the user?
What happens with the fund that was transferred?
Does that mean that you can keep the fund?

This does not sound good. Please update status.

If they keep money spend on his own,all duo to there "security excuses,"

I will drive with family members to your  home location and you will see me in real live.
  (It cant be more real than behin a computer )
We will  meet you not on the friendly way as u can imagine and we will get the fucking money back,nothing will stop this SCAMMER!!


 PS : Your chat funktion isnt working and your Email funktion on your webiste TOO.

      You not answer me via email,after waitings of days u send me the exat same copy text as bevor.
      Your reference here on BTCtalk.org are also negative.


Hope someone will shut there service down.

BITBAY
what is now?Not answering my detailed Qs i send you.What are u doing in this time?
I wait now 3 weeks.Why u cant send the fucking money not back to the bankowner?
Are u playing with me?I cant contact you on your website chatfunktions isnt working.

ANSWER ME NOW WITH AN ENDING MAIL.

You answer me the last time last week with your standart text u send always.

I hope so much to warn as much users as possible using your website !

It was easy to write a few words about security reasons to hold the money but when members asked detailed questions and raised confirmed concerns there is no reply from the BitBay team.

This story doesn't look good and we all know that they are holding people money using self-made rules.

OP send money from his legal bank account and verified fully before deposit. If there are any concerns about security reasons or any other then the bank should be informed and money sends back. Period.

There is not much to talk about especially if there are plenty of other reviews from scammed in the same way people.

Good to know I will never use this exchange and hope OP and all other victims got their money back.

Shame on you BitBay!!!

Theses scammers dont reply me via email for an ending about my detailed asked Qs.


In there chat on there website i will get always told to wait.They dont even hold on there agreements they have written me,still today no Email after i send them a couple time an complain on there website.

Police is involved in this.I will not find a solution with them from theire side except from local government help.

i will keep u up to date.

i hope they will investigate about this company or shut them up

so still now BEWARE OF THIS COMPANY IN POLAND.

Any update yet? I see the user (https://bitcointalk.org/index.php?action=profile;u=252173;dt) is active but no response since his last and only one post here. Seems like he does not care about the accusation at all.

after 31 days this is the actual situation.
Nothing.Just bullshit
https://gyazo.com/b80dc6ef6d69206565762b6bbcf149ca

After my few detailed questions no answer anymore.
These  stupid people are pure scam.Penalty will come.You have done a few crimes...
All cost at court with laywer,driving the way to poland ect. will go to your back!

We have just sent you another email with details.

----------------------------------

Information for Bitcointalk community to sum up this thread - because we would like to be as much transparent as possible:

When we have justified suspicions that any user's activities may constitute a violation of regulations or even a crime, the case is analyzed by us more precisely. If the doubts cannot be explained to the benefit of the user, in accordance with our terms of use (and above all - The European Union’s Fourth Anti-Money Laundering Directive) the specific account has to be blocked and the case is always referred to the competent law enforcement authorities. We wait for authorities' decision on what can be done with the funds.

Moreover, as any other platform that is obliged to follow indications in The European Union’s Fourth Anti-Money Laundering Directive we ask BitBay Users to submit only authentic documents during the KYC procedure.

Unfortunately, such threads may influence your opinion on the entire service, however, there are many Users that fully understand that compliance with the law is crucial for cryptocurrency exchanges to be safe for Users and necessary for cryptocurrency business area to develop.
We believe that it would be best to see for yourself if after the acceptance of legit KYC procedure any problems with funds withdrawal happen. Therefore we ask also for your understanding.

Ok guys,
Its a waist of time with these people fro bitbay.net talking further.

Today i got a new email with another excuse.They think my id is false and im not the real person.After there ecxuse of " financing terrorism, or hacked account whatever ...."
I get this information AFTER i was verfied.Next think pay in into my account is Ok ,this works easily but payout that wasnt work.Make your own opinion of this.Dont forget there scam warning reviews on facebooks if they are legit.




Under this exuse they dont want send the money back.WHO give them the right of not send the money back to the bankowner where the money does come from?They have no right.
Here i copy what they have written.Today is the 35 day and they give a shit about what they even write,these liars.


"In the case of adding funds to the Account using the bank transfer made from a bank account not belonging to the User, the funds shall be returned within 30 days returned, at the sender's cost and risk, into the bank account from which they were initially transferred. If the sender cannot be identified, the funds shall be returned into the account of Poczta Polska S.A. or another operator via which they were transferred. The amount corresponding to the costs of performing the transfer by the bank of BitBay shall be deducted from the returned amounts. If the amount to be returned is lower than the amount mentioned at paragraph 9 above, it will be deducted as handling costs. "

Did they hold there word from this text,?? NOOOOO
U send the case to law enforcment,give me contact details for further investigation ,they need also my contact information.


Now to my other questions,u never answered me them directly. (seem like lies have no substance )
. DID U CALL MY LOCAL POLICE I SEND YOU INFORMATION?
                                        

 DID U CALL MY FUCKING BANK I SEND YOU AND ASKED IF MONEY WAS LEGIT OR BELONG TO ME?               ---------> ( they didnt so what they are investigating,????? )

                                        
 WHO IS RESPONSIBLE FOR THIS?THERE CUSTOMER SUPPORT HOTLINE NOWBODY CAN HELP BECAUSE THEY ARE NO RESPONIBLE FOR THIS.



I know that they work with my money its there new buissnes model seems like there biz doesnt work anymore.we see at court.






TO ALL PEOPLE FROM HERE DONT AND NEVER DEAL WITH THESE SCAMMERS.

The first question is why have Bitbay verified this account if the ID was not authentic? OP shouldn't be verified in the first place.

Tell me please how is it possible that only after deposit Bitbay found out that documents are not good or even not authentic.

This case should be ended on verification if there was any sign of counterfeit documents.

One more time, why you let this person believe that everything is good and let him deposit if there was a problem with documents?

I understand fully this member and my negative trust stays until this case will be resolved or proper explanation provided.

I knew that it's going to be the excuse. They will throw everything, like you sending fake KYC, (in the first place how do they know it's fake), are you basing everything on IP adress? What if the users used VPN or TOR? The hard part is that you have accepted his funds to be deposited on your platform and then with it comes to withdrawal. And just don't throw "4th Money Laundering Directive", argument here, give us specifics.

We use various mechanisms for AML purposes - not only rejection of KYC process. All of them are applied individually, respectively to a case and all of them are used in accordance with applicable law. Please understand, any forum is not the proper place to share details regarding any case related to AML, because it is normal that neither authorities nor courts will share or provide with details e.g. in this thread. All cases are processed individually and in accordance with the law.

The only party, which may share on social media the cause in such situations is "the user" with blocked account. Nevertheless, it never happens that data are shared in public by "the user" objectively - for obvious reason.

@wwzsocki there are many scenarios that can occur and be detected by AML mechanisms after the course of account verification (e.g. the usage of modified documents for KYC of another account). Above all, we always try in many steps to provide the user a way to explain his actions - if there is any doubt. However, having had justified suspicions, the case is forwarded to law enforcement authorities for decision. The law enforcement authorities maintain contact with us and the user. At this stage we are not able to speed up the solution (however much we would like a quick solution).

In conclusion, cases related to AML topic have a very negative impact on opinions, but the constantly increasing numbers of our active users understand our obligations that are necessary for crypto exchange to work and develop. If the mechanisms had been used not only on users, who break the rules or the law, BitBay would not have had any chance to provide with services any further. Ordinary users, who comply with the regulations and the law do not experience blocked account or blocked funds.
AML policy, procedures are applied so that the exchange can operate within the limits of applicable law and therefore influence in a positive way the opinion on safety and transparency of cryptocurrency platforms (especially providing FIAT currencies) all over the world. It is all for the crypto investors - not against them. Here we ask for your understanding.


https://bitbay.net/en/terms-of-use-malta

"§ 9 Transaction security procedures
1. If BitBay reasonably suspects a commitment of a crime, in particular, it suspects that funds or cryptocurrencies that are the subject-matter of the transaction originate from an offense, BitBay shall be entitled to block the transaction or the User Account, as well as to notify the law enforcement and the judiciary authorities about its suspicion. The notification referred to in the preceding sentence is made independently of other actions taken independently by BitBay. BitBay shall have the right to block the User's Account until the doubts are clarified (e.g. by re-verification of the User) or the relevant decision of the relevant authority is obtained."

Same excuse every time, it's strange to me that you are blocking users account and freezing fund only based on suspicion. Sometimes you are telling about money laundering and sometimes telling about fake KYC. If like that then how you had verified this user account previously? Your stuff was drunk ? All drama are happening after received fund. If you are fair enough then why not refunding fund on source account? You have no right to freeze user like this. Please don't play with peoples's hard work money.

BitBay...you can get in, but you can't get out.

Where have I heard this story before?

It's common practice to play with people's money. These businesses are finding every possible way to take away our money. They won't mind giving but when you want to take out, they will give you everything to stop you.

I am tired of this old tricks.

How can you detect if the user has indeed fake his KYC? What steps? Are you looking closely at the documents being send if there's is some alterations? Or do you have a database to compare the documents? Because you tell us that you have 'suspicions', how did you arrived on that? Who decides if the document is suspicious to you?

I have asked you why this user was verified if there was a doubt that he used counterfeit documents?

BitBay can't provide details here and only OP is able and obligated to do it.

From what I understand BitBay is still accusing this user to use false documents for verification.

I don't know now if OP used this document when he was doing first time KYC or later when he was asked for additional documents?

I assume that this has to be later because he was verified in the first place and that is why he decided to deposit.

And now to OP.

As you see BitBay won't or can't share these details in the open and that is why you have to share (if you want) which documents they are referring to and when have you send this document to verification before or after the deposit?

@ bitbay.
I made this topic to get help ,warn about you and to increase the pressure against your scamming work methods.
Still u not answer me via mail and answer about my DETAILED Qs.

Talking further here is waisting time.We will see at court ,and all of your co workers are responsible to ( Adam, amanda, patrick  )We will met and not on the friendly way .

To the last user again.I was 100% verified.It means i made all my verification BEVOR i made any transfers.After these scammer freezed my account( funny think PAY IN works 100% ) I send them a live selfie ect.Nothing help.The selfie was 100% clear and correct like the format they want.
My patienes is OVER.

Do you have any proof about your excuse Bitbay?
 Your first exuse to hold my money was my account was hackend im not the real owner.

Secound you come with storys like money could be for "financing terrorism" , DUDE the money was send from an legit legal traceable source from my bankaccount are you 100% stupid?

Now there third exuse is my docs are counterfeit.I mean how deep can u sink ,this money was send from AN TRACEABLE BANKACOUNT.--> I send them all proof also from online banking,i send them all screenshots.

WHY U CANT SEND MONEY BACK TO BANKACCOUNT? What has it to do with " counterfeid docs"Which legal juristic  right u have to do this?Dont come to me with your standart bla bla bla text.



you are nothink like an thief.

THEY ARE NOT COOPERATE WITH NOBODY.They didnt call my bank or my local police station where i made an lawsuit against them.These stupid people doing there own rules and enrich of customers money for their own lifestyle ,everthink for "security reasons".

Because bitbay never reply me directly to my questions its cleare more than enough that these have nothing against me for there behavour.To make it short u have done a few crimes at the same time against me.
You are 100% responsible for everthink.


I cant understand why these company is still allowed to advertise here ect.These people should be banned.
Make your own research about this company.My job is done with this.

This situation clearly shows that exchanges can do literally everything with our money and use all kind of excuses as their weapon.

There is no need to ban BitBay because we have negative reputation feature and our members will be warned thanks to OP.

And that is the scary part, they can confiscate our funds anytime they want without any justification or something. The sad part is that we are users are going to accused of everything in the book. Again, this is like a one way street, you deposit your money and then when you wanted out, you can't because of their 'suspicions'. Just a suspicions and all your funds are gone and worst part of it is that the exchange is going to keep it, so it's blatantly stealing.

at bitbay.

can u PROOVE me know you have written me?Who in this world you think you are?

After i was 100% verified,also with a couple of selfies ,why u tell me know my id is false and faked?
Proove it!Your company are nothing like a bunch of scammers.
U own me 3 k.
U didnt send the money back,dont you fucking thing the money come from nothing?It comes from my legal german bankaccount.
I swear to you that We see in this world always  once again ,and not on the friendly way.

I hope your will get your money back. Try to make a summary of the main facts on the OP including the links to your scans and evidence. Many users wont read everything. And with time this thread will grow bigger.

OP any update from BitBay in this case? Did something change from the last time?

Let know if this is possible. I assume there is no progress.

Two days ago I took 6.65 ETH but did not invest in my account and they stalled me by saying there was a technical problem. they blocked my account today. does no explanation. they've stalled me so far and now they've blocked my account. This site is dishonest.

That was your first time there just like OP deposited and account blocked? Any additional info from Bitbay today or just a blocked account with no info at all?

OP if you don't answer for a longer period of time I would remove red trust from Bitbay account.

Is this case resolved?

I red trusted Bitbay and wanted to make neutral again because OP of this thread doesn't respond from a very long time and now I see your comment with the same accusation.

I don't have any additional questions. Thank you @Malevolent for the info.

I will delete my negative trust in @Bitbay account because the case is resolved.

still now my case is not solved.
I would never ever deal with them again.
I still not got any contact from there law enforcement.They give a shit about it.
Never trade without a safe escrow.
Fuck these people.
The reputation and the feedbags say it alls.STAY AWAY.
period.

BitBay.net is not BidPay.com
 BidPay.com is polish exchange registered on Malta
They have his thread on Polish section of btctalk